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The Best Work Order Software Companies of 2021
How We Chose the Best Work Order Software
Work order software is commonly used in the Field Services Industry and allows for the smooth allocation of job orders for field technicians. Whether you have a small business or a large company, work order software can facilitate work distribution, schedule tasks, and even help improve budgeting. That’s why it’s essential to find a product that meets your needs and budget while allowing for an easier workflow.
Many work order programs offer similar features that can be confusing and add to the complexity of choosing the right one. Thus, to make the selection process easier, we’ve used the following criteria to sort out the best of the best in the industry.
Productivity Features
The best work order software for you will be the one that increases productivity and reduces the time and money spent on tasks that should be automated.
Here are some of the main productivity features you should look out for:
- Mobile access
- Report analytics
- Customizable features
- Option to schedule work orders
- Real-time updates
Integrations
Integrating with other software is a big time saver and can make it easier to generate work orders. This feature allows you to work more efficiently, and it also increases the accuracy and reduces the room for error.
Integration features to keep in mind include:
- On-premise integration
- Integration system that meets your needs
Reporting Tools
Through the use of reporting tools, management can have access to each work order’s status and evaluate performance. Top-quality software that provides this feature can also help remove any guesswork out of important decisions.
Consider some of these critical reporting tool features:
- Detailed reports
- Asset tracking
- Analytic tools
- Intuitive functionality
The 15 Best Work Order Software of 2021
eMaint
With more than 30 years; experience, eMaint prides itself on its SaaS design that allows users to adapt its software to meet their individual needs. Looking to provide equal access to the software, all team members are provided with on-the-go access. eMaint’s easy-to-use platform is a computerized maintenance and management software (CMMS) that gives you a great tool to maximize labor resources.
Thanks to its emphasis on providing world-class customer service and intuitive software design, employee training can be cut down to a minimum. eMaint provides services to numerous industries, including food and beverage, warehouses, and education. It also integrates with asset management and maintenance scheduling modules for a more streamlined workflow.
Features include:
- Work management
- Maintenance scheduling
- Enterprise asset management
- Predictive and preventive maintenance
- Reporting
With various plans to choose from, you can decide which one best suits your budget and needs. Its reporting and KPI toolkit lets you either create your own or choose from up to 95 pre-made templates.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Team: $33/user/month Professional: $85/user/month Enterprise: $120/user/month | Free Trial | >Preventive maintenance >Integration capabilities >Reports >More features at eMaint |
Pros & Cons of eMaint Work Order Software
| Pros | Cons |
|---|---|
| >Offer customer service in multiple languages >Customizable features | >No 24/7 customer support >No online forms |
eWorkOrders CMMS
eWorksOrders offers an entire Computerized Maintenance Management System that also provides some of the best work order software tools. It aids in assigning tasks and assets, tracking maintenance requests, monitoring projects, and more. The functions can help you manage your operations from start to finish.
There’s also a materials management component in place. You can monitor and control several aspects, namely cost, contractors, and usage. The work order software also lets you draw different efficiency reports for more effective management.
The top features include:
- Reporting analytics
- Mobile maintenance management
- Preventive management
- Employee management and tracking
- Service request interface
Using its free demo to explore the many services on offer, you can make an informed decision on whether this is the right software for your company. With its easy-to-use signature capture, paperwork is significantly reduced and allows for a simplified work order process.
| Price | Free Trial/Demo | Features |
|---|---|---|
| $35/user/month | Free Demo Only | >Customer database >Preventive maintenance >Dispatch management >More features at eWorkOrders CMMS |
Pros & Cons of eWorkOrders Work Order Software
| Pros | Cons |
|---|---|
| >Easy integration >Customer database | >No subscription deals >No online forms |
Facilities Management eXpress
FMX hosts several facilities and maintenance solutions, some of which include the best work order software functionality you’ll find in the industry. It streamlines any requests that come in with resolutions, ensuring that you keep everything on track. You can also keep track of your significant financial and human resources while monitoring the time spent on projects.
The team structure allows anyone in your organization with the right privileges to submit and receive requests. When it comes to tenant management, the Facilities Management eXpress product improves communication with your clients. The system also lets you integrate with any of its other FM solutions, such as preventive maintenance, reporting, and inventory management.
Features include:
- Analytics
- Facility scheduling
- Custom workflow
- Customizable software
- Billing and invoicing
Offering a range of customizable options within the software gives customers the flexibility to adapt their subscription plan to their specific needs. With a free 14-day trial, you can take a few days to explore FMX and learn how to adapt it to your business.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | 14-Day Free Trial | >Preventive maintenance >Customer database >Integration capabilities >More features at Facilities Management eXpress |
Pros & Cons of Facilities Management eXpress Work Order Software
| Pros | Cons |
|---|---|
| >Personalized features >Features flexibility >Barcoding option available | >No online forms >Only web-based |
FieldEdge
FieldEdge provides a holistic approach to work order software. When it comes to the company owners, you’ll gain better insight into the maintenance aspect of your business. You can track the top performers in your team and link sales to operating costs.
The system is also a great aid to technicians. They can access the plant and machinery’s complete maintenance history, giving them a better view of what the problem could be. The administrators are able to schedule requests and dispatch technicians more efficiently in a single portal, saving you time and money.
Features include:
- Remote access
- Performance dashboard
- Picture and attachment options
- Live integration
- Automated agreements
Providing customers with remote access via phone or tablets makes this software excellent for businesses with a high number of Field Technicians. With access to the latest technology, employees directly connect to all the information they could need while on a job.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | Free Demo Only | >Web-based, iPhone/iPad, Android >Customer database >Preventive maintenance >More features at FieldEdge |
Pros & Cons of FieldEdge Work Order Software
| Pros | Cons |
|---|---|
| >Access to marketing profitability insights >Easy integration >Access to price presentation | >No barcode option >No online forms |
Hippo CMMS
Hippo CMMS has assisted many small to medium-sized businesses to grow their businesses and increase productivity rates. Encouraging its users to make data-driven decisions, it’s widely popular due to its easy-to-use mobile app that utilizes a filtering system. Technicians are offered the ability to import floor plans and drawings that allow them to visually conduct their work.
Hippo’s best work order software modules provide a wide variety of functions. You can connect to third-party vendors, apply preventive maintenance measures, and monitor your inventory. Approving requests and prioritizing orders for new work is also effortless.
Features Include:
- Barcode/QR scanning
- Interactive floor plans
- Resource and vendor management
- Integration capability
- Interactive floor plans
With a big focus on its mobile app, Hippo CMMS is continuously updating its software to meet its customers’ needs. You can test the software with its 14-day trial, and, together with its varying subscription plans, find what suits you and your company best.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Starter: $39/month Plus: $69/month Pro: $99/month Personalized Plan: Custom Quote | 14-Day Free Trial | >Customer database >Preventive maintenance >Dispatch management >More features at Hippo CMMS |
Pros & Cons of Hippo CMMS Work Order Software
| Pros | Cons |
|---|---|
| >Flexible and customizable subscription plans >Offline data sync >Experienced in a variety of industries | >No customer database >No dispatch management |
Jobber
Jobber doesn’t focus only on giving you the best work order software experience. Its primary objective is to improve your customer relations with its client manager tool. While you’re sending your team out to service maintenance requests, it helps you provide quality communication.
Your team will have access to the platform anywhere, which means they can work remotely or on location. The system automates marketing and sales so that you can grow your business. With scheduled and recurring notifications, you can impress your clients with your speedy responses and timely updates.
Features include:
- Remote access
- Invoicing and follow-ups
- Scheduling and dispatching
- Email and postcard marketing
There are various subscription packages to choose from, which allows businesses of any size to choose the plan that best suits their needs and company size. Its customer database is categorized into properties and clients, facilitating organization.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Core: $29/month Connect: $99/month Grow: $199/month | 14-Day Free Trial | >Customer database >Preventive maintenance >Dispatch management >More features at Jobber |
Pros & Cons of Jobber Work Order Software
| Pros | Cons |
|---|---|
| >Access to online forms >Multiple user plans | >No barcode access |
Limble CMMS
The first feature that catches the eye is Limble’s mobile app integration with the work order software. Authorized clients can request a service by scanning a QR code or via text. The order then synchronizes with your network, informing the team about the maintenance requirement.
There are over 20 settings you can configure to make the platform work more effectively for your business needs. Your customers can upload photos or enter vital data, which will guide your technicians in what they need for the job. Your administrators can also keep track of requests, analyzing which ones are in progress or pending.
Features include:
- Vendor management
- Mobile maintenance app
- Spare parts inventory
Limble’s work order software is a good option for any business, no matter the size. While more costly than other listed programs, it offers various subscription plans that accommodate different needs.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Starter: $40/user/month Pro: $70/user/month Business+: $105/user/month Enterprise: $185/user/month | 30-Day Free Trial | >Preventive maintenance >Customer database >Dispatch management >More features at Limble CMMS |
Pros & Cons of Limble CMMS Work Order Software
| Pros | Cons |
|---|---|
| >Multiple languages available for CMMS >30-day trial >Various reports | >No online forms >No barcoding |
MaintainX
MaintainX has numerous tools to help you manage your daily operations. The chief focus is on reactive and preventive maintenance, leaving a digital trail of your safety and quality management inspections. You can also monitor downtime and ensure your inventory is fully stocked for the next job.
The system allows you to create customized procedure documents that you can attach to your work orders. It doesn’t matter which industry you cater to, as the processes can be tailored to your client’s needs. If you’re at a loss for how to work the technology or API, the website has a detailed knowledge base with all the required information.
Features include:
- Sanitation checklists
- Environmental checklists
- Equipment breakdown reports
- Task templates
- Asset management
Available on all platforms, MaintainX gives customers a wide range of checklist template forms. Compliance auditing is another beneficial feature for users.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Basic: Free Essential: $8.33/user/month Premium: $32.50/user/month Enterprise: $115/user/month | 7-Day Free Trial | >Online forms >Preventive maintenance >Integration capabilities >More features at MaintainX |
Pros & Cons of MaintainX Work Order Software
| Pros | Cons |
|---|---|
| >Basic features across all subscription plans >Variety of training options >24/7 support | >No dispatch management >No barcoding |
Maintenance Care CMMS
Maintenance Care offers its best work order software to numerous industries, some of which include golf courses, hospitality, property management, and government facilities. While it also provides preventive maintenance and asset tracking, the work order component streamlines the request workflow. It manages and sorts the data so your team can work through them more efficiently.
There are different elements in the WO module for you to use. Your team will receive a request form, which will then convert to a work order assignment. It integrates with the maintenance list for frequent updates, issuing notifications as the technicians attend to the job. There’s also an internal message system for you to communicate with the client.
Features include:
- Asset tracking
- 1000+ integrations
- API ready
- Cloud storage access
- Live maintenance orders
One of the Maintenance Case CMMS software highlights is its extensive integration capabilities, meaning you can connect to a vast range of different applications. Combined with cloud storage access, it provides customers with constant access to their information.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Basic: Free Work Order Edition: $75/month Enterprise Edition: Custom Quote | Free Demo Only | >Preventive maintenance >Customer database >Integration capabilities >More features at Maintenance Care CMMS |
Pros & Cons of Maintenance Care CMMS Work Order Software
| Pros | Cons |
|---|---|
| >3D virtual spaces >Customer database >Various integrations | >No online forms >No barcoding available |
Maintenance Connection
After several years in the CMMS industry, Maintenance Connection is moving over to Accruent’s site. You’ll still be able to access all its maintenance and best work order software tools, but you’ll need to visit it through the parent company’s portal. Until then, you can enjoy the current payment options and WO tracking functions.
The streamlined process cuts out all the paperwork and lets you access the work order process in seconds. The assignments will go straight to your team members with no interaction from you as the tasks are automated. Furthermore, the technicians can update the order in real time from the site.
Features include:
- Predictive maintenance
- Enterprise asset management
- Multi-site CMMS
- Security
- Integration add-ons
When the annual subscription price is broken down monthly, Maintenance Connections ends up as one of the most affordable work order software on this list. Also, their multi-site CMMS function allows businesses to collaborate across different locations and devices.
| Price | Free Trial/Demo | Features |
|---|---|---|
| $85/user/year | Free Demo Only | >Preventive maintenance >Customer database >Integration capabilities >More features at Maintenance Connection |
Pros & Cons of Maintenance Connection Work Order Software
| Pros | Cons |
|---|---|
| >24/7 web and email support >Suitable for a variety of industries >Flexible deployment and licensing options | >No online forms >Server requirement |
MAPCON
MAPCON doesn’t expect you to pay for its services and know-how to operate it from the start. It has an expert team that will install the software for you, providing training for your entire team. It covers small to medium-sized businesses, government organizations, and large corporations.
The program is intuitive, which means it learns your processes while automating tasks. You can load all the sites you manage on the system, with the ability to drill down to zones and rooms. Scheduling proactive maintenance at set periods to prevent costly repairs is also available.
Features include:
- Asset management
- Labor cost tracking
- Remote access
- Service history tracking
MAPCON subscribers are provided with an affordable service with remote access as well as being available on various software. Potential customers are also offered a trial period that gives enough time for a thorough exploration of the software.
| Price | Free Trial/Demo | Features |
|---|---|---|
| $30/month | 30-Day Free Trial | >Preventive maintenance >Integration capabilities >Available for Windows, web-based, iPhone/iPad, and Android >More features at MAPCON |
Pros & Cons of MAPCON Work Order Software
| Pros | Cons |
|---|---|
| >Multiple types of training >Customization services | >No customer database >Limited access to customer support |
Oracle Field Service Cloud
The Oracle Field Service Cloud work order software provides businesses with a great tool to stay on top of their day-to-day activities. While relatively rudimentary compared to other reviewed software, it’s a great starting point for any beginner. It combines dispatch management with advanced reporting so you have better controls over your service provision.
Its time-based routing technology helps you increase efficiency and speed up your employees’ productivity. By adjusting the software to suit your business, you can observe your productivity levels and finances and make long-term plans based on factual data. You can also customize templates and integrate with several CRM processes.
Features include:
- Reporting analytics
- Cloud database services
- Customizable templates
- CRM integration
With their unique cloud system, this software allows customers to stay up to date with real-time data. Clients are able to customize their dashboards and most features to suit their company needs.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | Free Demo Only | >Dispatch management >Report analytics >Integration capabilities >More features at Oracle Field Services |
Pros & Cons of Oracle Field Services Work Order Software
| Pros | Cons |
|---|---|
| >Security-first approach >Advanced reports | >Only web-based |
ServiceMax
ServiceMax is held with such esteem that Gartner awarded it the Magic Quadrant for Field Service Management award for the fifth time in a row in 2020. Its automated RMA process helps you manage your ROI, meet legal requirements, and lower your inventory expenses. The interfaces are purpose-built for your specific needs.
The services models are outcome- and time-based, powered by IoT maintenance. You can also manage your contracts and warranties more effectively, with the terms and conditions tied to the maintenance services. The contractor management module gives you priority for attaching rates and renewal periods.
Features include:
- Warranty and contract management
- Zinc-real time communication
- Proactive maintenance
- Remote access
- Field service analytics
ServiceMax runs on SaaS software on cloud technology that gives customers remote access to its program. Its Zinc real-time communication feature allows customers to stay connected to the whole company to keep everyone updated in real time.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | Free Demo Only | >Preventive maintenance >Integration capabilities >Customer database >More features at ServiceMax |
Pros & Cons of ServiceMax Work Order Software
| Pros | Cons |
|---|---|
| >ServiceMax support community >Remote payment collection | >No online forms >No barcoding |
Servicepower
This work order software is mainly targeted at medium-sized companies to enterprise levels. Geared toward sales and customer service departments, they require a certain level of knowledge about these types of programs.
If your employees are frequently on the move, you need software that offers a fully functioning technician app. Servicepower prides itself on providing mobile workforce management solutions. Using GPS tracking, Servicepower lets management view their employees’ progress and, thanks to its mobile app, stay in constant contact with their team.
Features include:
- Field service analytics
- Mobile technician app
- Zinc real-time communication
- Maximize asset performance and differentiate with service
- Customer database
- Work order management
- Job scheduling, assignment, and dispatching
- Service quoting, estimates, invoicing, and payments
- Inventory and parts management
Servicepower isn’t short on features, providing its customers with a wide range of options that can then be personalized to meet each individual business’s needs.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | Free Demo Only | >Customer database >Preventive maintenance >Dispatch management >More features at Servicepower |
Pros & Cons of Servicepower Work Order Software
| Pros | Cons |
|---|---|
| >Mobile access >Online forms >24/7 customer service | >No barcoding >No training offered |
Upkeep
Upkeep is primarily meant as a CMMS software but is most often used as a work order software to facilitate maintenance management. It reduces downtime for maintenance plants and machinery, keeping track of the service history and critical issues. Fleet management is included in its service, which monitors the vehicle repairs your team performs.
With the ability to set priority levels for tasks, it facilitates employees’ ability to determine each scheduled work order’s urgency. This feature has been paired with the freedom to attach notes and assets to avoid any miscommunication.
Features include:
- Floor plans
- Meter-base maintenance
- Work request
- Workflow automation
- Purchase order and invoice
- Maintenance checklists
With a free trial subscription plan, users can test out all the software’s main features before committing to any of the monthly payment plans. Moreover, Upkeep offers its users a free 60-minute webinar to get them started.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Trial: Free Starter: $35/user/month Professional: $60/user/month Business Plus: $100/user/month | Free Demo Only | >Warranty tracking >Preventive maintenance >Customer database >More features at Upkeep |
Pros & Cons of Upkeep Work Order Software
| Pros | Cons |
|---|---|
| >Customer database >Barcoding | >No online forms |
What Is Work Order Software?
Work order software is essentially a program with which maintenance managers can create and manage work orders and schedule services. The software includes a dashboard where you have access to up-to-date work order information. In particular, it generates a portal where you have centralized access to all pertinent info.
Access to the software is typically available not only through desktops but also via mobile devices to assist managers with maintenance-related tasks. Such programs can have positive long-term effects on a company by creating an automated and ready-to-go system that reduces the chance of errors.
Keeping track of orders or when to schedule maintenance can often go awry, especially during busy periods. By having a single place where you can manage all of your tasks, you can increase performance and reduce costs.
Free demos and trial periods are offered before any commitment is necessary. Depending on your business needs, you can subscribe to different software plans that only require monthly payments.
Benefits of Work Order Software
Regardless of your company’s size, implementing work order software can provide you with many benefits that will simplify tasks and increase efficiency.
- Efficiency: The idea behind any software system you might use for business purposes is to increase efficiency and reduce unnecessary time spent on arduous tasks.
- Reduced paperwork: Whether you’re interested in making your business more eco-friendly or dealing with the challenge of keeping track of so much paperwork, using work order software will make your life much easier.
- A centralized system: It can be hard to keep track of your employees, orders, and reports while managing day-to-day business. Through the use of a centralized system that stores all your data, you’ll be able to access everything you need and save time.
- Tracking: Measuring performance is a vital aspect of any business. Using work order software provides management with real-time updates on their business. This feature is useful not only on a daily basis but also for making decisions based on previous results.
- Improve budgeting: These software programs keep records of everything, allowing management to create or adjust budgets based on collected data.
Must-Have Features for Work Order Software
Depending on your company, you might require different features to help optimize organization, time management, and day-to-day tasks. However, there are a few features that are essential to any company looking for a new work order software:
- Detailed reports: Viewing trends in your business and tracking KPIs are essential for any business. In particular, software that then analyzes the accumulated reports provides helpful insights that can be used for future business decisions.
- Intuitive and user-friendly: The reason behind paying for work order software is to ultimately save you time. Complicated software is often abandoned by businesses when they feel the program isn’t intuitive and simple to understand. Not only does each new software require staff training, but, if the employee can’t manage their tasks quickly and efficiently, it becomes more of a hindrance than a tool.
- Customer support: Understanding a new program can take time. While the company may have tried to make it as user-friendly as possible, you’ll often encounter a challenge or two. That’s why you’ll want to make sure you’re able to easily get in touch with an expert whenever you need assistance.
- Mobile access: While this is not mandatory, direct access on the move is a major benefit to anyone.
- Recurring work orders. It helps managers schedule tasks in advance to save time such as preventive maintenance.
The Cost of Work Order Software
Most of the reviewed work order software products provide you with various payment options that cater to your specific needs. Programs that offered a more comprehensive range of features tended to have a range of package deals from which customers can choose.
Users are typically charged every month per user. The average cost of the program ranged between $30 and $40 at the most basic level. Meanwhile, the most expensive fees were found to be at $199 per month for access to the most premium package. However, there are some exceptions we’ve seen that charge you a single annual bill.
Moreover, a number of them offer personalized plans that are designed to fit your specific needs. While this can certainly be beneficial if you’re looking for specialized features, this does mean that you won’t know any pricing information until you sign up.
Luckily, all the reviewed work order software products provide you with a demo or a free trial period that lets you test out the program before committing to it. This way, you can get a bit of experience and make sure it includes all the necessary features for your business.