WordPress.com Sitebuilder: No Shop or Drag and Drop. Can You Still Love It?

WordPress.com is an easy-to-use site builder tool based on the popular WordPress CMS platform. Read our review to see if it's right for you.

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Brenda Barron
Brenda is a freelance writer, business owner, and WordPress enthusiast. She lives in California with her husband and two children.

Last Updated on October 22, 2019

What Is So Special About WordPress.com?

Upon deciding to start a website, someone you know or some Google search you conducted probably suggested you use WordPress. The reason for that is simple: WordPress is the most popular content management system (CMS) in the world and it’s unlikely you’d find a better platform on which to run your website.

However, a content management system is much different than a website builder. Content management systems like WordPress, Drupal, and Joomla typically give users full control over their website.

This is why CMSs are so popular with web developers. But these powerful tools cannot work on their own. It requires users to purchase web hosting and a domain elsewhere so the website-building software can sit on top of them.

Build Your Website with WordPress.com

The makers behind WordPress.org (the content management system) understand that the cost of web hosting can add up and that this platform may simply be too complex for some users.

That’s why there is also a site builder equivalent available. This one resides at WordPress.com and, like with other builder tools, is 100% hosted by WordPress.

Like with WordPress.org, WordPress.com is free to download and use. Despite not being as fully-loaded as its content management system counterpart, WordPress.com has drawn a lot of interest from bloggers, small business owners, and other entrepreneurs who want an intuitive and easy-to-manage platform to run their site on.

How Popular is WordPress.com?

According to WordPress, over 400 million people flock to blogs built on WordPress.com every month. And its users are just as active, creating over 79 million pages of content. That’s pretty impressive for a site builder tool.

Although there are similarities between WordPress.com and WordPress.org, we want to focus today on WordPress.com’s viability as a builder. So, whether you have exposure to the content management system or not, this review will focus solely on WordPress.com’s capabilities as a standalone product.

WordPress.com Versus WordPress.org

Before we dig too much into the different features of WordPress.org, let’s cover how it varies from WordPress.org. The biggest difference between the two programs comes down to hosting. There are also some differences in functionality, which can vary based on which WordPress.com plan you choose.

Here is a quick break down between the two platforms.

WordPress.org

WordPress.org is a free content management system anyone can download. However, you are responsible for getting hosting. Once you have a host, you download the WordPress software and install it on your own server. That is why you will see a lot of hosting companies offering WordPress hosting.

WordPress.org Themes
WordPress.org offers plenty of brilliant themes too. 

These plans often offer a one-click installation of WordPress software.

WordPress.com

WordPress.com, however, takes care of the hosting aspect for you, with either free or paid plans. The balance here is between price and functionality, and you have to figure out if WordPress.com offers what you need.

WordPress.com offers four plans with different features. The free plan lets you get a website online for free, while the business plan allows you most of the functionality you get with WordPress.org, but without the need to worry about hosting.

Are you overwhelmed by all the different ways you can get a website online? Are you not sure whether WordPress.com or WordPress.org is the right fit for your business? That is what this article aims to help you determine.


Video: These small business owners discuss their experiences using WordPress.com.

WordPress.com: Breaking It Down Piece by Piece

In this site builder review, we’re going to take a deep-dive into WordPress.com and assess whether it’s worth using in lieu of other builder tools. Keep in mind, the different plans have different options.

For example, the Business plan allows you to add a limited number of plugins and themes, while the free plan does not.

Here are the highlights of what we will cover in terms of helpful factors:

  1. Domain hosting
  2. Web hosting
  3. Platform security
  4. SSL and encryption
  5. WordPress.com setup
  6. Menu options
  7. Customization
  8. Ease-of-use
  9. Content Creation

web hosting discountNeed to get online fast? You can currently get a great price on WordPress.com plans. Use this discount link to get the deal. Includes everything you need to create a website and publish it online. Plus you’ll get 24/7 expert support for your site.


Domain and Web Hosting

Like other website builder solutions, WordPress offers various plans that users can sign up for and those plans usually dictate what sort of domain name is available. For users that don’t want to pay for anything, their site will reside on a subdomain of WordPress. For example, a free domain will be something like mysite.worpress.com.

For those who do pay, you can get a custom domain name (sans the “WordPress” label) to use on your site.

wordpress.com review
The WordPress.com site walks you through each step. The process is incredibly simple and straightforward.

See WordPess.com features

Importance of Customer Wellbeing

Web hosting, on the other hand, is something WordPress will take care of for its users. While there isn’t information available for regular WordPress.com users regarding the hosting infrastructure or uptime guarantee, WordPress has published some information about it for its VIPs.

That said, you don’t get a reputation like the one WordPress has if you don’t put the wellbeing of your customers first, so the stability, security, and performance of its users’ hosting shouldn’t be too much of an issue. And if your site should go down on the network, the Jetpack plugin that’s included in all WordPress.com plans will notify you of when it goes down and comes back up again.

Security

As we’ll discuss shortly, WordPress.com users have many restrictions in place that keep them from bringing outside resources into their website. In the case of security, this is a good thing as those third-party plugins and themes can sometimes serve as the source of a security breach when they are not updated regularly.

With the WordPress platform being one of the most commonly hacked (according to Sucuri.net), our guess is that this is one of the ways WordPress tries to safeguard its hosted websites and infrastructure.

Automatic SSL and Encryption

In addition to restricting the files you can upload to your site, there are several other ways WordPress.com keeps your sites safe. To start, all sites have an automatic SSL certificate installed, which means information is encrypted to protect sensitive data. They also use a Firewall and automatic monitoring to keep an eye on things.

WordPress also participates in a bug bounty program, where they reward white hat hackers who find and report vulnerabilities in their code.

Setup

Compared to other website builders, a site built with WordPress may take more time to get off the ground because of all the settings that are available to users.

That being said, the interface itself is so simplified and intuitive that it won’t matter if there’s extra setup work to do on the backend. It’s so easy to navigate from one task to another that users probably won’t mind the additional work, especially if it enables them to do more with their site than other builder tools allow for.

Interface

Once a user has created an account, things move pretty quickly within WordPress and part of this is due in part to the clean and simple interface.

Most of the work users will do on their sites will take place within the dashboard. Along the left side of the page are the various content areas of the site as well as the settings that can be manipulated. Everything here is super easy to follow and there’s absolutely no question as to where you can go to customize your design, set up social sharing, or add a new blog post.

What Menu Options Do I Have?

The menu options with WordPress.com include the following options:

  • Stats
  • Plan
  • Publish
  • Themes
  • Customizable Themes
  • Sharing
  • People
  • Plugins
  • Domains
  • Settings

Stats

WordPress reports on not only the performance of the website’s content but also on how users are engaging with it.

Plan

Users can upgrade their plan right from within the dashboard. No need to leave WordPress to do so.

Publish

This section contains three types of content — blog posts, pages, and media — that can be added, edited, and published. Each option is consistent in design and functionality, making it easy to switch from one type of content to another.

Themes

By clicking on “Themes,” users are taken to the WordPress repository where they can choose from hundreds of free and premium themes (or designs) to skin their sites with. Users can get information on features, see a live demo (across different devices), try one out and customize it, review the developer’s notes, and make a purchase.

Themes (Customize)

By clicking on the “Customize” button under Themes, users can then update the settings for their chosen theme. This includes the logo, colors, backgrounds, fonts, menus, images, footer, testimonials, and portfolio.

Sharing

This part of the menu is where users can update their social settings. Share buttons can be personalized here and social media pages can be connected to the site so visitors can click through to follow.

People

Site owners can manage all other users and their permissions here. Information on followers and email subscribers is also available.

Plugins

Every WordPress site automatically comes with the Jetpack plugin, so this is the place to update the settings regarding analytics, social media, engagement, security, appearance, and more.

WordPress.com Analytics
Along with the recent integration of Google Apps, WordPress.com also offers Google Analytics.

Other plugins can be added when users subscribe to the paid plans.

Domains

Users can update their domain name in the Domain menu option.

Settings

There are a variety of settings that pertain to the general state of the blog, how content is written and displayed, how users receive notifications about visitor engagements with their website, and more. This area of the menu also enables users to import and export their site’s data so that migration to another system down the road won’t require having to rebuild the site from scratch.

WP Admin

Now, the one menu item I left off of the list is WP Admin. This is the website management tool that WordPress.org users rely on to build their websites. While there is nothing wrong with the tool itself, it’s totally different from the one within the My Sites interface on WordPress.com.

WordPress.com does offer its users access to WP Admin within the My Sites interface, but it’s something we worry may confuse users that are brand new to WordPress.

Customizations and Easy-of-Use

The My Sites interface is simple and clean, and everything within the dashboard is easy to use. For whatever reason though, some customizations require the use of WP Admin.

Of course, this isn’t to say that users should avoid any of these particular customizations or that they should shy away from WordPress.com because of this reason. WP Admin definitely opens up the possibilities of what you can achieve on your site. However, it does require WordPress.com users to acquaint themselves with two very distinctly different interfaces, which doesn’t seem like the ideal solution.

Again, this shouldn’t be a deterrent; it’s just something to prepare yourself for.


web hosting discountNeed to get online fast? You can currently get a great price on WordPress.com plans. Use this discount link to get the deal. Includes everything you need to create a website and publish it online. Plus you’ll get 24/7 expert support for your site.


Social Media

If you opt for the “Business” WordPress.com plan, there additional social media features and plugins available. A few of the more popular social media plugins include Social Warfare, Social Pug, and Swifty Bar.

Social Plugins

These plugins offer a wide range of functions including the ability to:

  • Add a floating social share button to your site so your users can easily share your content on their social media accounts.
  • Increase social proof by displaying the number of times your content has been shared on different social media platforms. (And the ability to customize the shared display when it is under a certain amount!)
  • Run A/B tests to see how different buttons increase or decrease social shares.
  • Display a list of your most popular pieces of content based on social shares.
  • Create triggers, such as displaying social share buttons after a user comments on your content.

These features are critical for small business owners and entrepreneurs who need to be active on social media but don’t have the ability to spend hours every week posting and scheduling content.

Content Creation

Despite not incorporating a drag-and-drop builder into the tool (though that may soon change), WordPress.com absolutely shines when it comes to content creation.

It is so incredibly easy to create new pages and posts and to upload media to websites that it’s kind of shocking why anyone would choose to use a slow, clunky, and overwhelming builder tool if generating content is their primary goal.

wordpress.com review
WordPress.com is a strong solution for both business and personal websites.

Browse WordPress.com templates

Jetpack and WYSIWYG Plugin

In addition, because WordPress comes with the Jetpack plugin, there are a number of integrations that make the content creation process smoother even more impressive.

  • Categories and tags can be added to posts
  • Content can automatically be shared across your social media profiles
  • Discussion settings can be altered
  • With paid plans, users have even more options for optimizing content for search.

The WYSIWYG editor is awesome to work with and users also have the option to switch over to HTML/plain text editing as well. Publishing new posts and pages to the website is easy and users can even schedule them for publication at a later date, giving them even more control over their site that would typically be found with a website builder.

WordPress Tools

If you know anything at all about WordPress.org, then you know that the true strength of the platforms lies in the fact that it is open-source software. This means that anyone can contribute new tools and features — vetted by WordPress first, of course — that give users the ability to do more with their websites.

Themes enable users to apply beautiful and professional-looking designs to their websites even without knowing how to use Photoshop or how to write a line of code. Plugins enable users to add e-commerce functionality, create special sales popups, integrate video, and much more.


Video above: The Automattic YouTube channel features a satisfying number of tutorials for WordPress.com. This one covers how to set up a blog in 5 steps.

Themes and Plugins

However, with WordPress.com, users can only choose from the themes and plugins that WordPress makes available to them. This means that nothing from outside of the WordPress.com repository is allowed into your website, which does lead to a restrictive design and content creation process.

Even at the higher plan tiers where premium themes and plugins do become available, customization is kept to a minimum.

So whether you want that sort of control now, or you know you’re going to need it when it comes time to scale, this is something to be aware of. WordPress.com can definitely grow with you, but only to a point.

Support

For anyone that’s nervous about having to go it alone when it comes to building a new website, we’d strongly suggest you go with WordPress.com for that reason and that reason alone. It really can’t be said enough: WordPress is a well-loved and well-supported platform.

This pertains not only to WordPress.org but also to WordPress.com.

Types of Support

Support comes in a variety of forms:

It is important to understand that much of the support offered for the free version of WordPress.com is self-guided. This might be frustrating, but it does make sense. Most free site builders or website hosts only off limited support for their free plans.

Paid plans through WordPress.com also offer 24/7 support via email, live chat, and VideoPress.

WordPress.com Plans and Pricing

Finally, we come to plans and pricing. We touched on this lightly above, but now let’s look at it in a bit more detail.

Perhaps one of the nicest things about WordPress is the fact that the “cheapest” plan is one that doesn’t cost anything at all. Granted, your website will reside on a WordPress sub-domain and storage and customization will be limited, but it’s still a great value considering how much you can still do with WordPress.com out of the box.

Customization Features

On top of the Free plan, WordPress also offers three paid plans, each of which loosens up more of the reins WordPress holds over features and customization capabilities. These include:

  • Custom domains
  • Email and live chat support
  • Advanced theme customization
  • WordPress.com branding removed
  • G Suite email domains
  • Greater access to themes and plugins
  • Site monetization options
  • Additional SEO and social media options

Honestly, there is so much room to grow within WordPress.com. For a small business owner that doesn’t need much to start and doesn’t expect business to scale too rapidly over too short a period of time, this site builder would be absolutely perfect.

Pricing Tiers

The four pricing tiers offer more than enough room to grow within:

Free Personal Premium Business
Storage Space 3GB 6GB 13GB Unlimited
Themes Hundreds of free themes Hundreds of free themes Unlimited exclusive themes Unlimited exclusive themes
Advertising Present None None None
Price FREE $5/month $10/month $25/month

As a bonus, plan upgrades are seamless and have no effect on your website. They simply alter what you’re capable of doing with it.

Let’s Talk About Themes and Plugins

WordPress is one of the most versatile website building platforms, and that versatility comes from all the different plugins and themes you can use to customize everything from the layout of your homepage to adding social share buttons.

Keep in mind that different plans will offer different functionality.

Themes

Themes are what allow you to customize the way your website looks, including the layout of your homepage and much more. Many are designed with specific types of business owners in mind, for example, photographers or publishers.

The free and lower-tier pay plans offer access to a limited number of themes, however, the Business Plan provides access to all of the most popular WordPress themes.

Plugins

The short and sweet of it is this: with the lower-tier WordPress.com plan you get access to Jetpack, which is an all-in-one plugin built by the WordPress.com team. Features include added security, the ability to schedule social media posts and much more.

With the Business Plan through WordPress.com, you get access to all the plugins. This includes plugins for better SEO, landing pages, social media shares, contact forms, build editorial calendars, add opt-in features to grow your email list, and much, much more.

Weighing the Pros and Cons of WordPress.com

As you can see, there is a lot to take in with WordPress.

While other site builders focus on simplifying the process of getting a website up and out there for the world to enjoy, WordPress is more about simplifying the platform through which the user creates the website. This isn’t necessarily a bad thing, but it’s important to be aware of before hopping onto the platform if it doesn’t jibe with your expectations.

So, now that we’ve gone through the most important features of WordPress, let’s break it all down into simple pros versus cons.

Pros of WordPress.com

  • A perfect platform for bloggers, small business sites, and portfolios
  • A great solution for a website that is going to scale up
  • Hosting is already taken care of
  • The interface layout and design
  • Highly simplified content creation
  • Bonus features and customizations you likely won’t find elsewhere (thanks in part to Jetpack)
  • Comprehensive support
  • Price
  • Accessible with desktop, iOS, and Android.

Cons of WordPress.com

  • Takes time to set up and shouldn’t be used straight out the box
  • The Reader tab (which is basically an RSS feed of other WordPress blogs) may confuse users
  • The My Sites admin area isn’t all-encompassing, forcing users to become comfortable with multiple interfaces (My Sites, WP Admin, and Customize)
  • Limitations on what users can add to the site in terms of themes and plugins and consequently customize
  • No drag-and-drop tool.
  • No e-commerce, newsletter, donations, multilingual, and other features that may otherwise be included with other site builders
  • You can’t design a website from scratch or modify the code.

So, what’s the verdict here? Well, WordPress has definitely done a good job of creating a site builder tool.

It might not resemble anything that the competition has built (especially in the way of drag-and-drop builders), but the platform is so clean and intuitive to use that it shouldn’t matter.

If users want to create content and focus on making that content as high-quality as possible, then WordPress.com will definitely deliver on that.


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Our readers can currently save on WordPress.com’s highly rated plans. Use this special discount link to get the deal. Your plan will come with everything you need to get online. Plus you’ll get pro support from the people who know WordPress best.


What Type of Business Owner is WordPress.com Best For?

There are a number of target end-users that WordPress.com is suitable for.

Bloggers and freelancers wanting to show off their portfolio can definitely get a big bang for their buck (or lack thereof) with this site builder. Small business websites that aren’t planning on adding e-commerce functionality to their site or don’t have any intention of growing it too big over the next year or so would do well with this too.

Not So Great For Large Businesses

On the other end of the spectrum, WordPress.com is not really an ideal solution for medium to large business websites. Users can buy into one of the more expensive plans, but at that point, it would make more sense to sign up for reliable web hosting and use WordPress.org.

At the end of the day, this is about providing a simplified content creation tool to users. Anyone whose primary focus is on creating quality content would benefit from using WordPress.com.

Frequently Asked Questions

Below, we have covered some of the most commonly asked questions about WordPress.com

Does WordPress.com offer a drag and drop builder?

No, WordPress does not offer a traditional drag-and-drop builder like Wix or Weebly. However, the user interface is incredibly easy to use and does not require knowing any kind of coding.

How does WordPress.com compare other site builders like Wix or Weebly?

WordPress.com is far more flexible and has the ability to be any kind of site builder you need. Want to get online fast? They have a plan for that. Want to build your business’ website and add customizations and lots of plugins? You can do that, too. Builders like Wix and Weebly tend to limit the number of customizations in an effort to keep their site builders simple. WordPress does not.

Will I need to pay or a designer or a developer if I use WordPress.com?

You shouldn’t need to. If you have an on-staff developer, you should consider WordPress.org. Most computer literate people are able to build a site using the templates and following how-to guides on the forum. It depends upon how complex of a site you want to build.

Can I use plugins if I choose WordPress.com?

Only with the Business plan. The lower level WordPress.com plans come with JetPack, which offers some basic functions like social media scheduling and SEO. These are limited for security reasons and also to keep the platform simple.

Do I need a host for WordPress.com?

No, that is the beauty of choosing WordPress.com over WordPress.org. The WordPress team takes care of all the back end details for you so you can focus on writing awesome content.