Web Hosting UK “WHUK” Introduction:
Web Hosting UK, also known as WHUK, has been in the web hosting business since 2001. Based in Leeds, the company handles their own tech support and monitoring. Servers reside in Maidenhead, UK. The company is a general web host who offers plans that vary from small personal blog or email hosting plans to fully-managed enterprise hosting plans for high-traffic and resource-intense websites.
Hosting Service Plans:
Web Hosting UK offers several shared server plan options, including:
- Shared Hosting
- Business Hosting
- Enterprise Hosting
Within these categories are a number of options with a variety of features. Personal Shared Hosting: Under WHUK Shared hosting plans, there are a variety of shared plan options available, including:
- cPanel hosting
- Windows hosting
- Email hosting
- WordPress hosting
- Plans that offer site builder tools
These hosting plans are geared to small websites and blogs and beginner ecommerce sites. Business Hosting: Business hosting plans listed include:
- Linux VPS
- Linux Reseller
- Windows Reseller
- Windows VPS
- eCommerce Hosting plans
WHUK’s variety of business hosting plans are more suitable for small to medium businesses and entrepreneurs.
Enterprise level plans include options for server load balancing, server mirroring, dedicated servers, and private cloud cluster options. These plans offer flexibility in that you can choose your operating system and benefit from fully managed options with migration assistance. Enterprise plans from WHUK are geared to those with robust but varied needs.
Datacentre & Technology
Enterprise plans list Dell and HP branded servers with Intel processors. All data is stored on the company’s UK-based (Maidenhead) servers. Their tier-4 datacentre offers secure access controlled location with cutting edge security, cooling, and disaster prevention/recovery quality.
Overview of Support and Customer Service
WHUK has a very strong reputation for commitment to customer support excellence. The company touts the fact that they have team members who possess a variety of industry certifications, including via Microsoft and Red Hat (Linux). Support is available around the clock for all plans via a UK-based tech support team.
Remote server monitoring is available on a fee-based schedule. Monitoring services include bandwidth, ping, uptime, CPU, and RAM. Free 10 minute ping and 30 minute service monitoring are offered on the WHUK free hosting plan and various offerings are included ranging from 1 minute for pings, 3 minutes, for service, and five minutes for load monitoring for enterprise pricing.
Data Backup Services
Remote backups are available as an additional service from WHUK. Backups are priced based on space (from 10 GB to 2000 GB).
WHUK also offers fee-based anti-spam services for your inbox, domain registration services, and SSL certificates. They frequently offer promotions for discounts or free add-on subscriptions.
Billing & Payment Policies
Monthly billing is offered in pounds sterling / £ via PayPal and major credit cards. WHUK offers a 30 day money back guarantee. Biennial payments are also offered and where this option is chosen, the first year’s domain registration is included for free. If a refund is requested on this option, the domain fee is deducted from the reimbursement.
Hosting Uptime Guarantee
WHUK promises 99.9+% up-time and offers a 30-day money back guarantee.
Web Hosting UK is an established hosting company has a fairly solid reputation and longevity in the industry with a long list of pros and no risk due to their money-back guarantee and zero set-up fees. Potential WHUK Cons:
- Extra a la carte pricing for services like monitoring and backup increase the rate but the company appears transparent about pricing.
- Many different hosting plans pages are listed and could be confusing for novices to navigate but pre-sales support is also available via Live Chat to help prospective customers choose the right hosting plan for their needs.
- If looking for pricing and plan information on the Web Hosting UK site, you need to opt-in with your email address to receive the information.
Pros of Using Web Hosting UK:
- No minimum contract periods
- Money back guarantee
- Service and support handled in-house instead of outsourced
- Data stored in the UK
- Active 6000+ member community forum where WHUK takes and then actions feedback by its user community
- Zero setup fees
- Free SMS notifications for account issues
- PCI Compliance (fee-based for shared hosting)
- Phone based support in addition to live chat and ticket system.
WHUK offers plans that are suitable for beginner webmasters as well as those who need more robust offerings and with 24/7/365 local UK support. Migration assistance is available for enterprise level hosting plans.
Web Hosting UK Frequently Asked Questions
Does Web Hosting UK offer Windows and Linux hosting?
Both Windows and Linux plans are available. The company offers a wide range of plans, including personal hosting plans designed for WordPress.
What hosting packages are available?
Shared hosting, business hosting, and enterprise hosting plans are available. Dedicated Windows and Linux servers are available, as are various cloud solutions and VPS hosting. Reseller hosting plans are available as well.
Will Web Hosting UK provide me with a free domain?
Yes, you will get a free domain with all yearly plans, for the first year only. You can also easily transfer your existing domain or register a new one independently of their hosting packages. WHOIS domain privacy is also available.
Does Web Hosting UK offer phone support?
Yes, 24/7 phone support is available for UK-based customers. International help lines are available too, along with 24/7 live chat support. Customer support is available in English.
Where are their data centers located?
Their servers are located at the Blue Square Data Centre, Maidenhead, Berkshire, UK and the company is based in Morley, Leeds, West Yorkshire.
What programming and scripting languages are supported?
Support for PHP, Perl, Ruby on Rails, Python, Curl, SSI, and many more languages is available.
Do they provide website migration service?
Yes, they offer website migration services as well as a number of user guides to walk you through the process.
Can I host and manage more than one website with Web Hosting UK? What about email accounts?
Yes, even the cheapest plans feature support for multiple domains; you are only limited by bandwidth and storage. Unlimited email accounts are also supported.
Does Web Hosting UK offer any site builders?
They offer a website builder, complete with numerous templates and themes that can be customized with relative ease. Additionally, you can use Softaculous to install many applications such as WordPress, Joomla, Magento, PrestaShop, and others.
Do they offer any security measures?
They offer Site Scanner for an additional fee. Site Scanner is a website scanning tool that will protect your website from current threats such as malware, injections, cross-site scripting attacks, and a host of others. Aside from that, they offer hot linking protection, and IP deny manager.
What ecommerce features are available on their plans?
They currently offer four different ecommerce hosting plans and you can easily install a number of popular ecommerce platforms, including Magento and osCommerce. They also offer SSL certificates for an additional fee so you can accept payments online.
What control panels do they offer?
The company offers cPanel on shared Linux packages and Windows plans come with the Plesk Control Panel.
What forms of payment do they accept?
PayPal is accepted, along with major credit cards like Visa, MasterCard, Maestro, and American Express. There is no minimum contract and you can choose between annual and bi-annual payments.
Does Web Hosting UK offer money back guarantee?
They offer a 30-day money-back guarantee on all services, except domain registrations.
Does Web Hosting UK offer an uptime guarantee?
The company promises 99.95% up-time.
Does Web Hosting UK offer free back-ups?
Daily backups are taken for their internal purposes. Customers are advised to take their own backups. A paid backup service is also available through cPanel.
Does Web Hosting UK offer unlimited bandwidth and storage?
Their entry level plans do not offer unlimited bandwidth and storage. Unlimited bandwidth is only available on their top tier shared hosting plan and VPS hosting plans.
Can I stream video or audio?
The company does not offer any plans designed specifically for video streaming, but if your requirements are not too high, some of the dedicated hosting plans should suffice both in terms of storage and bandwidth.
Does Web Hosting UK offer any extra features?
Their shared hosting plans allow you to use CloudFlare’s CDN services free of charge. You can sign up for their spam protection plan and server monitoring for an additional fee.