If you’re looking for an inexpensive, run-of-the-mill hosting provider, you’re probably already aware that you have plenty of options from which to choose.
But what if you need something more — something beyond those usual suspects, something perhaps a bit more robust and evolved?
If that’s the case, then ServInt might just be what you’re looking for.
- 1 ServInt’s History
- 2 Hosting Plans Provided
- 3 Control Panels and User Access
- 4 Sitebuilders and Scripts
- 5 Development Tools and Languages
- 6 ServInt Specialties
- 7 Infrastructure
- 8 Customer Service
- 9 Guarantees
- 10 Billing and Cancellation
- 11 3 Reasons to Choose ServInt As Your Hosting Provider
- 12 3 Reasons Not to Choose ServInt As Your Hosting Provider
- 13 Is ServInt Right for You?
Based in Reston, Virginia, ServInt was originally founded in 1995. That fact alone sets ServInt apart from a large portion of the hosting company crowd, many of whom have corporate lifetimes that don’t reach double digits.
ServInt values longevity in its workforce, too. A privately-held corporation whose owners include its employees, ServInt claims that a fourth of their employees have worked there for ten years or more. This is a company that seems to demonstrate the value of relationship-building, both with customers and with their own employees.
ServInt began with a single server but has grown to host millions of sites in over 100 countries all over the world, using three separate datacenters. Its clientele, representing a wide cross-section of niches and industries (education, government, retail, e-commerce, technology startups, media outlets, and more), seems to skew more towards the complex and the corporate, as opposed to the solopreneurs and freelancers of the world. However, it still offers some services and solutions that smaller operations will find valuable.
A pioneer in the area of managed, dedicated servers and associated products,
ServInt has invested heavily in the growth of managed web hosting since 2002. Lately, it’s focused on providing enterprise-level Virtual Private Servers (VPS), cloud-based hosting products, and dedicated servers.
ServInt takes its corporate responsibilities seriously. The company was a strenuous opponent of the Stop Online Piracy Act (SOPA), tasking its former Chief Operating Officer Christian Dawson with arguing against the bill on multiple occasions. In 2010, it was reported that ServInt provided servers for Wikileaks.
Hosting Plans Provided
ServInt focuses its hosting plans on three major areas: Virtual Private Servers (VPS), dedicated servers, and managed hosting.
ServInt’s VPS hosting plans put the client in control of the server environment, while putting all the more complex tasks related to hardware infrastructure and maintenance in the hands of its crew.
The key feature most startups will appreciate here is scalability. You start with what you need — a shared VPS, offering impressive uptime (99.997%) and reliable server performance. When your business expands to a point where you need a Dedicated VPS, ServInt helps you make that transition with a minimum of disruption.
ServInt VPS products utilize enterprise class hardware (Dell and SuperMicro), and offer free backup and disaster recovery. The company was one of the earliest pioneers in virtualized hosting back in the early 2000s, and in the years since it’s only gotten better at optimizing the VPS product for a demanding clientele.
Packages start at the basic level with 1.5 GB of memory and a 30 GB disk. The packages scale up in five levels to an ultimate, all-inclusive package, offering 8 GB of memory and 120 GB disk space. All packages offer 10 TB of bandwidth, reducing the risk of bandwidth overages and the surprise “gotcha” fees that shock so many site owners who suddenly go viral.
Multi-Tenant Cloud VPS
If you like the ServInt shared VPS package but want the benefit offered by dedicated resources to obviate the risks of bad neighbors on your server, ServInt also offers four tiered multi-tenant cloud VPS packages. Scalable cloud technology and ultra-fast solid-state drives (SSDs) offer guaranteed IOPS (input/output operations per second, an industry performance metric for storage devices).
The tiered packages offer disks ranging from 50 GB to 140 GB, and bandwidth from 6 TB to 9 TB.
Flex Dedicated (Single Tenant) Servers
When you’re ready for a dedicated server — cloud-based hosting space all to yourself, with no neighbors on the same server — but you’re not quite yet ready for the added technical hassle, you might want to explore Flex Dedicated servers through ServInt.
With this hosting solution, clients get the scalability the cloud-based hosting offers, but the security and managed hosting advantages of single-tenant servers. They’re dedicated servers, without question, but you get some additional benefits, such as faster upgrades (without the need to reboot) of RAM and disk space.
And if you think you’re ready to make an upgrade to a larger server at some point in the future, but you’re a little skittish about making the transition on your own, no worries: ServInt will help you upgrade seamlessly within minutes. There are three packages offered for Flex Dedicated clients, from 16 GB to 64 GB memory, 500 GB to 1 TB disk space, and 10 TB to 14 TB in bandwidth.
Control Panels and User Access
Most new site owners find the graphical interface of cPanel a whole lot easier to get around in and work with, and ServInt won’t leave them hanging when it comes to site access. For all Flex packages, it offers support for cPanel and WHM (Web Hosting Manager, the administrator control panel).
ServInt also provides DNS, mail, Apache, and other pre-configured services.
Sitebuilders and Scripts
Somewhat unusually, ServInt doesn’t offer sitebuilder tools and one-click install scripts. You can request ServInt account support to install content management systems and blogging software such as WordPress (among others), simply by requesting the service when you complete your purchase.
Alternatively, you can submit a service ticket request at any time and get as many blogs as you like up and running, with ServInt doing all the heavy technical lifting.
ServInt will even give you expert advice and assistance on selecting the best apps and plugins for your new site.
Development Tools and Languages
App and network developers need scalable hosting solutions to move from wireframe to development, testing, and ultimately deployment. By offering turnkey environment options, ServInt helps you keep your attention on your business instead of your website’s infrastructure.
That infrastructure includes Windows-based solutions for dedicated and shared environments. Add in the Microsoft Public Azure Cloud, an ever-growing collection of integrated tools for building, deploying and managing your apps, and the result is a highly secure, dependable, and scalable solution that’s still budget-friendly for a start-up.
ServInt also partners with Jelastic, a PaaS (platform as a service) that provides the base infrastructure for your app. Jelastic takes care of the support framework, so you can concentrate on development, deployment, and growth.
Jelastic gives you a rapid deployment process that only takes seconds, and can handle any Ruby, PHP, Python, Node.js or Java-built app. You can also refer to this full list of supported app servers, databases, and supporting tools.
ServInt simplifies the process by connecting your site to CloudFlare with its over 100 datacenters across the globe. Your content gets distributed to your clients and site visitors from whatever datacenter location is closest to them, which in turn speeds up your site’s performance (up to twice as fast), and reduces bandwidth by up to 60% on average.
CloudFlare improves your site’s uptime with its DNS service by repelling DDoS attacks. CloudFlare also optimizes your site’s pages and underlying HTML code, and provides insightful analytics on your traffic, site visitors, and potential threats.
One of the biggest obstacles many site owners stumble over on their way to better hosting is the fear of migration. Simply put, porting an existing website over to a new hosting company can be a real-life nightmare. That’s true even for experienced owners, but if website management isn’t your primary gig, it can be an even more terrifying prospect.
ServInt takes the terror away with Managed Migration services to help new customers port over existing sites from other hosting company servers. Managed Migration removes the pain points from transferring a site. They’ll take care of transporting all your files and databases from your existing server to your new ServInt server account. They’ll even take care of any custom configurations you need.
According to cPanel, it’s the best way to get your site up and running on a new server. And it’s free for any new account.
One of ServInt’s biggest selling points is its state of the art infrastructure. Three network datacenters with multi-phase power redundancy systems, industrial level cooling for protection, fire suppression system, and backup power — plus a serious commitment to security — prove that ServInt means business.
ServInt’s private and secure datacenter facilities are located in the U.S. and in Europe, and are protected by CCTV surveillance as well as biometric controls for physical access. Super-reliable industrial-strength generators provide constant power backup to keep your data and your site secure, as do N+1 and redundant AC/DC uninterrupted power supply (UPS). And on top of all that, technical staff works on-site to take care of maintenance needs and any problems that might arise.
The ServInt network is configured to provide an overabundance of resources — in fact, the company maintains more than ten times the network capacity required by the existing clientele at any one time. This provides ample coverage for any unanticipated large traffic spikes. A redundant network architecture helps keep sites stable and operational, even when multiple upstream nodes go offline.
While managed and VPS hosting of the type ServInt offers usually won’t be the cheapest alternatives around, there’s definitely an argument to be made that in this context you do get what you pay for.
A superior level of attention goes into ServInt’s customer and technical service policies. Every piece of the infrastructure gets constant 24/7/365 monitoring — from the network itself, to the servers, the operating system, and all the associated software.
And if you get hacked, or something goes haywire in an update, and you lose data or function? ServInt can help there, too. Its technical team is available to customers around the clock for any troubleshooting, upgrading, or repair needs you might have.
ServInt makes daily backups of files and databases for free, and also offers disaster recovery services should a catastrophic failure occur. However, be aware that retrieving backup files can cost quite a bit extra, so it’s a smart idea to get into the habit early on of making and downloading your own backup files on a regular basis.
They even offer assistance in the planning stages. If you’re considering a specific upgrade or installation of a new piece of software, the ServInt professionals can assist you in performing a cost-benefit analysis and preparing for the transition.
ServInt also offers clients a chance to get more than they’re paying for by referring the company to others. Generous referral bonuses for new client sign-ups can offset the fee differential and then some.
If you need more, ServInt’s Concierge Services gives you access to team members who boast a wide range of expertise, including everything from installing third-party software to managing Amazon Web Services storage. ServInt also offers Fully Managed Services, for those who would rather simply turn it all over to the professionals.
ServInt does not offer a money-back guarantee on its hosting packages for new clients, although it does offer performance guarantees on some of its specific products.
The company explanation for this is fairly persuasive. Essentially, it says the risk of such guarantees is the attraction of bad actors who take advantage of such offers to implement sites designed for illegal or illegitimate ends, which then pose a risk to the company itself and its legitimate customers.
ServInt prides itself on superior service and products, and is confident that new users will agree. So, you won’t be getting any refunds if you decide you’re not happy with your new ServInt hosting package. But you might be able to grab a decent promotional coupon code from time to time through ServInt’s Facebook page.
Billing and Cancellation
ServInt accepts payment in a number of forms, including all major credit cards, PayPal, and wire transfer. And if you prepay for a year of your selected package, you’ll get a nice 10% discount off your total.
All of ServInt’s hosting packages require thirty days notice for cancellation.
3 Reasons to Choose ServInt As Your Hosting Provider
So, let’s look at the bottom line with ServInt’s hosting services and products. Who would be a good fit for ServInt solutions?
Well, you might want to give ServInt a close look if you are:
- Launching an app: if your startup is about to launch an app, ServInt’s combination of state of the art hardware infrastructure and hands-on assistance might be ideal for you by taking care of all the tangential hosting issues, leaving you free to focus on your app and your business.
- In need of more robust customer service: if you’re not technically minded, and you’ve got quite enough on your plate already, then ServInt’s concierge-level customer service would be ideal — especially if you need assistance migrating an existing site to a new server.
- Handling sensitive customer information: if you’re working with any type of e-commerce model, or you’re collecting any personally-identifying data from your clients or customers, and you don’t have an in-house data security specialist on hand, ServInt’s security protocols and assistance are worth exploring.
3 Reasons Not to Choose ServInt As Your Hosting Provider
While ServInt’s services and products are backed by a substantial amount of experience and a stellar reputation, it might not be the right choice for everyone.
If you’re working on a truly limited bootstrap budget, ServInt might not be cost-appropriate. While more security and service is always a good thing, there are lots of situations where it might be more than you need.
For example, solo freelancers and small, local-only brick-and-mortar stores who don’t make sales online may need less than the average ServInt offering provides, and lack the budget to pay for more.
If you just need a digital business card site, with contact information and an about page, then a more entry-level shared hosting account may be all you require. In that situation, it might make more sense to direct extra budget funds toward site design than a recurring cost such as premium hosting.
Finally, if you’re at the other end of the technological spectrum — seriously skilled, and into DIY — then it might not make much sense for you to invest in managed hosting services.
Is ServInt Right for You?
ServInt’s extensive experience in managed and VPS hosting make the company a strong contender for any corporate needs, but especially helpful for technology startups and e-commerce businesses in need of greater stability and security. You can choose one of the many Flex packages the company offers, or work with ServInt sales staff to craft a package that meets your unique needs. And its customer service — especially Managed Migration — is worth consideration.
If you’d like to see what regular website owners have to say about Servint, check out our sister website WhoIsHostingThis.com. Experts provide a lot of insight into web hosting companies, but it’s often useful to see what website owners like yourself who have used a host think of it.