Rackspace Hosting Review: Business-Friendly Hosting But Is It The Right Option For You In 2020?

Genuine Rackspace Cloud reviews powered by real people’s opinions on Twitter. See what real users are saying about Rackspace on Twitter to help you decide whether you should buy managed cloud hosting from Rackspace.

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Rackspace – A Reliable Cloud Hosting Platform

Genuine Rackspace Cloud review (2020 update) from real people on Twitter to help you make the best-informed decision whether or not you should buy cloud hosting from Rackspace.

Rackspace is one of the world’s leading managed cloud hosting companies, and their aim is to help businesses focus on their business and let Rackspace handle everything else without the challenge and costs of managing infrastructure and application platforms.

With the main headquarters based in San Antonio, the Rackspace family has grown massively over the years. Right now, the company boasts over 5,900 employees and boasts offices in each of the following territories;

  • UK
  • The Netherlands
  • Switzerland
  • Hong Kong
  •  Australia
  • India
  • And Mexico

Global Presence

This global presence has seen Rackspace serve over 300,000 customers in 120 different countries. The company has come a long way since starting in 1998.

The fact that two-thirds of Fortune 100 companies are hosted by their platform is a testimony to their services.

Meanwhile, the company boasts many accolades and awards.

They are the leading contributor to hosted Internet Retailer Top 1,000 e-commerce websites too. Quite frankly, it’s hard to find a more reputable service in the field.

What is Rackspace’s Core Product?

Rackspace offers premium cloud servers running on high-performance SSD servers with scalable and secure infrastructure and their award-winning 24/7/365 customer support via phone, chat, and email is included with every plan.

Rackspace’s cheapest cloud hosting plan is  23.00 per month. Get your cloud server spun up in less than a minute.

Try Rackspace. It’s risk-free. Get started now

 rackspace homepage

About Rackspace

Rackspace is a provider of managed cloud services.

It specializes in a variety of different web hosting services aimed at businesses across the globe.

With 20 years of experience under their belt, this American company is one of the largest companies in the industry.

Their goal is simple: remove the stress of cloud services, allowing businesses to focus on running their business.

Try Rackspace. It’s risk-free.

What is Rackspace?

Rackspace is a provider of managed cloud services. It specializes in a variety of different services aimed at businesses across the globe.

They’re known for their support of digital transformation efforts and for their regulatory compliance.

Their goal is simple: remove the stress of cloud services, allowing businesses to focus on making money.


Video above: An Austin-based marketing and advertising agency explain the reasons they chose Rackspace for their blue-chip clients. 

What Hosting Plans And Cloud Platforms Does Rackspace Offer?

When purchasing cloud hosting from Rackspace, you can choose from the following options.

We have compiled a few scenarios when you may find it beneficial to use a specific cloud hosting option below:

Hosting Type Public Cloud Private Cloud Hybrid Cloud
Use Cases and Scenarios Single page application (SPA) testing

Easy-to-access resource

Supplementary resource for a more sophisticated service

Resource convenience and availability for multiple businesses

E-commerce platforms

Hosting application resources

Private cloud applications to run on public cloud resources

Backup in case of traffic spikes and task splitting

Deploy resources on one cloud while running the applications on another

Public Cloud

Built on the OpenStack platform, clients can use this option for a whole host of reasons. This includes virtual storage and digital databases. The ability to spin servers in under 60 seconds and launch applications with just one click is great. Quite frankly, the Rackspace public cloud facilities are among the very best.

This is perfect for e-commerce and other website types. With dedicated support along the way, every aspect of infrastructure and network facilities will be at an optimum level. This leaves businesses with the perfect opportunity to focus on the cores of their operation.

Private Cloud

This type of cloud facility offers the ultimate level of security and data protection, putting the minds of business owners at rest. Private cloud spaces monitored by Rackspace offer a dedicated environment for businesses to grow.

As well as OpenStack, there are two other hosting options. The private cloud can be powered by Microsoft Cloud or VMware vCloud. It all adds up to the ultimate level of personalization. When working with Rackspace IT experts, all businesses should find a way to make this work.


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Dedicated Servers

Similarly, Rackspace’s dedicated servers are managed to the highest standard. Businesses can opt for a quick solution or a more tailored option. Either way, the resources are there to produce great results.

Full customizability is available for dedicated servers with the following 10 options being variable:

  1. Processors
  2. Memory
  3. Operating System
  4. Local Storage
  5. Database Software
  6. Virtualization
  7. RAID Configuration
  8. Managed Backup
  9. Monitoring
  10. GPUs

Ultimately, the dedicated servers are aimed at lower overheads while increasing security and performance. The flexibility available ensures that all companies can do just this. By using these three features, any business is capable of fulfilling their ultimate desires.


Video above: How do you manage multiple clouds? Rackspace offers efficient solutions to this problem.

Hybrid Cloud

Arguably the biggest selling point for Rackspace’s services is the level of versatility. Computers play such an integral role in modern business that all operations require services tailored to their goals. Rackspace provides it in abundance.

Their infrastructure allows the customer to mix and match the three types of cloud computing (public cloud, private cloud, or dedicated server) in any form deemed necessary.

Multi-Cloud Hosting

If you have multiple applications, you can opt for Multi-Cloud Hosting, where you rely on multiple providers (such as Amazon Web Services, OpenStack, and VMWare). The exact decision as to which application is hosted where is dependent on the needs of your company.

Rackspace Features

Regardless of the Rackspace Cloud option you choose, you are taking advantage of:

  • The knowledge and expertise of over 3,000 engineers trained in all things Linux, Windows, and VMWare
  • AWS
  • Alibaba Cloud
  • Google Cloud
  • Government Cloud Solutions (Rackspace offers FedRAMP, FISMA, NIST, and DFARS-compliant cloud portfolio management)
  • Microsoft Cloud
  • OpenStack Cloud
  • Rackspace’s top-notch support
  • Four plans of high-quality

Furthermore, many other web hosting vendors build a package, and you pick from a limited number available (usually 3-4 options). Rackspace, however, builds your package based on the needs of your company, so no two companies will have the same hosting.

How Rackspace Benefits a Variety of Industries

Rackspace’s qualities don’t stop there, though. Their IT solutions are aimed at helping companies from every industry and can bring results in a long list of different ways.

E-Commerce with Rackspace

E-commerce management is arguably the biggest feature. The versatile nature of Rackspace ensures that the experience remains customer-focused at all times.

They also use the most popular and well-regarded platforms, such as Magento and Oracle. Again, with the aim of eliminating client stress, Rackers are always monitoring trends to help ensure the best results.

Rackspace E-Commerce
Regulatory compliance is one feature that attracts customers to Rackspace.

Regardless of the website type, uptime is vital. Rackspace is a particularly reliable provider for web hosting. This will inevitably increase the chance of profit. After all, regular and extended downtime can be a real Achilles heel, and sever ties with customers too.

Innovation in App and Web Development

Rackspace is a leader in innovation too and understands the changing climate. This is why mobile and web app development is an increasingly popular trend for businesses. Meanwhile, collaboration and productivity facilities can help a company grow too.

A lot of this information will go over the heads of business owners. That’s why the help of over 3,000 cloud experts will always be appreciated. Even when using basic solutions such as email management.


Video above: Rackspace promotes solutions that support digital transformation efforts while providing for regulatory compliance. The company states that over 2,500 health care providers use Rackspace.

Rackspace Cloud Control Panel and Plans

The Rackspace Cloud Control Panel is a simple and intuitive-to-use interface where you will manage everything (that you can) related to your hosting and infrastructure. Some of the things you can do include:

  • View and manage your resource usage
  • View and manage your assets, including servers, files, and load balancers
  • Access control panels for any other Rackspace hosting instances you might have

Unfortunately, the Rackspace Cloud Control Panel is a proprietary option that is not used by any other companies, so familiarity with other control panels will likely not be advantageous.

Plans

The versatility of Rackspace solutions is so vast that most plans are dealt with on a job by job basis. This can feel a little unappealing for some businesses, but there’s no doubt that this route offers value for money.

As well as getting great deals, it’s the perfect solution for businesses seeking efficiency. There is no fat on these services as plans are tailored to individual companies. This means that the business always gets an offering that suits their circumstances.

In any case, it removes the stress of organizing and managing those IT solutions.

Customer Service and Technical Support

The level of support and assistance is another aspect that stands Rackspace in great stead — the company refers to its support as “fanatical.” Their team is ready to help on a 24/7 basis, and getting in touch couldn’t be easier.


Video above: Rackspace explains their strategy to be “one of the best service companies.”

Businesses have the option of contacting their regional base directly. The company has Rackers (employees) at hand ready to support via the website’s Live Chat facilities. Or there’s always the option of email.

Phone and Skype Support

Those with dedicated servers can call a phone line reserved for just these users (there is a number for US clients and one for international clients).

Those with dedicated servers can call a phone line reserved for just these users (there is a number for US clients and one for international clients). Similarly, there are also phone numbers for users based on the technology they are using (e.g. AWS, OpenStack, or legacy technologies). Email support is done via the ticketing system.

Rackspace also offers Skype facilities for both sales and general inquiries too. Additionally, the website boasts a variety of different guides, tips, and FAQs. The managed solutions provider is always there to hold your hand every step of the way.

Community

As well as the direct help of employees, Rackspace boasts a lively community for businesses to ask the help of their fellow customers. With such a large client base, this can be a very helpful tool indeed.

The community is served by a forum, which makes it easy to understand. Moreover, it offers the opportunity to build relationships with fellow clients too.


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Is Rackspace Right for Your Business?

There is a good reason for Rackspace’s standing in the market. And their expert cloud management services can be hugely beneficial. It’s not the perfect solution for every business. But if managed cloud computing is an avenue worth taking, this is a server that should at least be on the shortlist.

Nevertheless, it’s important to remember that each situation should be judged on individual merits.

Try Rackspace Cloud. Get their free advice today

Pros and Cons

Now that we have covered the services and features of Rackspace Cloud at a high level, what are the upsides and downsides of opting for this provider?

Pros

  • Rackspace is one of the most experienced, managed cloud hosts around
  • Everything is customizable, so you will get a hosting package that meets your needs exactly

Cons

  • Rackspace is not for the faint of heart. The company offers a lot, and you will have to make a lot of decisions when getting your site up and running.
  • Rackspace will definitely help you, but ultimately, the decision is up to you.

Frequently Asked Questions

With such a complex service, you will without a doubt have some questions you want quick answers to. Here are a few which we covered for you. If you can’t find the answer here, head over to Rackspace’s community forum or FAQ section.

Can I Get Help Installing My Package?

Rackspace’s amount and quality of help will depend on your selected package. Managed infrastructure cloud accounts you hold responsibility, however, if your account is classed under Managed Operations, Rackspace will support you with installation and maintenance.

Is There a Set Number of Domains I Can Host?

No. You can host an unlimited number of domains, seeing as you are in full control of your server.

What Limitations Do I HaveRackspace Cloud Servers?

All of Rackspace’s cloud server solutions are fully unrestricted and functionally free to use. Regardless of which environment you are working in, you have administrative access (Linux or Windows).

What Are The Forms of Support On Offer?

You have live chat support, e-mail support available, along with phone support for dedicated services. Furthermore, you have a knowledgebase, guides, forums and an FAQ section at your disposal.

Is It Possible To Add Extra Storage?

Yes, it is. There is a service named Cloud Block Storage, which allows you to add extra storage, should you need it on your cloud server.

Rackspace Cloud Plans & Prices

Rackspace let you choose from a range of configurations and add-ons. All Rackspace Cloud plans come with solid-state drives (SSD) as standard. For the latest and most up to date prices visit Rackspace’s website.

Plan nameDiskspaceBandwidthMonthly price
General 1-1 20 GB SSD Unlimited 23.00
General 1-2 40 GB SSD Unlimited 47.00
General 1-3 80 GB SSD Unlimited 93.00
General 1-4 160 GB SSD Unlimited 187.00

 

Try Rackspace. high-performance SSD servers ready to use in under a minute!

 

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People share their opinions about companies on Twitter each and every day. We monitor tweets about Rackspace and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about Rackspace on Twitter

Rackspace Review on Twitter

We monitor tweets about Rackspace and apply sentiment analysis to classify tweets as positive or negative. This allows us to output an approval rating score, which is based on real people, positive and negative, opinions about Rackspace on Twitter. Rackspace approval rating score is 95%. This is based on a total of 20 tweets that mention Rackspace on Twitter. There are 19 mentions that share a positive sentiment and 1 mentions that express a negative sentiment. Find out more about how it works.

Rackspace Rating

95% Score

Rackspace vs Competitor Ratings

  •  All reviews  (20)
  •   | 
  •  Positive   (19)
  •   | 
  •  Negative   (1)

Cristina Carretero (@CCarretero)

Exciting to see @Rackspace is a marque VMware Cloud Certified partner. #VMwareCloudVerified

Apcera (@Apcera)

Thanks for a great #cloudchat today @Rackspace! Some useful info here on bringing #containers to production:

John Engates (@jengates)

Had a great time today on #cloudchat @rackspace. Keep up the great dialogue.

Baylor ProSales (@BaylorProSales)

Thank you to Kat Hartman from @Rackspace for sharing how to best position your personal strengths for the job marke…

Rebecca Skinner (@cercerilla)

I'm fanatically excited to announce that I'll be joining @Rackspace this October to help make manage private cloud even awesomer

cwsteve (@cwsteve)

Great to see @rackspace strategically expanding it's global footprint with this acquisition.

Opex Technologies (@GoOpex)

It's exciting to see two of our best providers come together! @Rackspace @Datapipe

Naveen Chhabra (@naveenchhabra)

Interesting @Rackspace acquires @Datapipe

Mikey Ruddick (@MikeyRuddick)

Personally I think this a great acquisition for @Rackspace The Consolidation of the consolidators @Datapipe

Aaron Johnson (@acjohnson1985)

Had a great day with my family before heading to my new job @Rackspace in #SanAntonio !!

Per Thorn (@per_thorn)

Just arrived in Barcelona, looking forward to great #VMworld with @Rackspace

Andy Pape (@Racker_Andy)

This is my favorite profile of the @Rackspace Music Behind The Tech series thus far. Great story and great Racker!

Lori Bedford (@LoriBedfordx)

RT @Burstorm: Who’s the best #cloud provider in price-#performance? @azure @aws @googlecloud @softlayer @rackspace #2cores https://t.co/24J…

Lori Bedford (@LoriBedfordx)

RT @Burstorm: Which @rackspace instance had the best IO #performance in Feb ‘16? #cloud #benchmarking? #2cores https://t.co/rbsLSUKSUh

t l (@sulrptl)

@Rackspace Hosted exchange specifically; however both products need this badly and there doesn't seem to be any interest in adding it soon

If you are still on the fence about Rackspace Cloud, click over to our sister site, WhoIsHostingThis.com. In addition to another expert review, there are a couple of reviews from actual customers who can explain what it’s really like to host with them.