LunarPages Host Review: Does Their Support and Flexibility Meet the Hype?

Are you a blogger or small business owner looking for a web hosting solution that exceeds your customer service expectations? Want to choose from shared, VPS, dedicated, and managed plans? Read our review of Lunarpages to see if it's right for you.

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Brenda Barron
Brenda is a freelance writer, business owner, and WordPress enthusiast. She lives in California with her husband and two children.

Last Updated on November 19, 2019

Lunarpages Has Closed Down: What Does This Mean?

Lunarpages has recently been acquired by HostPapa on September the 30th, 2019. Existing customers continue to have access to their website, files, e-mail accounts, and customer support.

All Lunarpages websites will remain hosted on US servers. If you are an existing customer, you can still access your Lunarpages customer portal, and read more about how HostPapa’s acquisition affects your service.

If you want to consider using HostPapa, read our expert review. Alternatively, take a look at alternative web hosting providers.

Is Hosting With Lunarpages Viable?

California-based web hosting company Lunarpages was founded back in 1998 under the name of Lunarpages Internet Solutions. The brand has grown quite a bit since then, with new datacenters popping up all over the U.S.

What Lunarpages offers isn’t necessarily different from what you’d get with other web hosting companies. However, it’s the attention to detail in web hosting options, transparency about its infrastructure, and outstanding support coverage that should push Lunarpages to the front of the line when it comes time to make a decision.

Services Offered in a Nutshell

Lunarpages is a reliable and trustworthy web hosting partner for people who want to spend less time worrying about their websites and more time focused on their businesses. It is also known for offering more than shared hosting, too. There are options for:

  • VPS
  • Dedicated servers
  • Domains
  • Managed solutions
  • Design services

Lunarpages Domain Services
Lunarpages has it’s own domain services with top TLDs. 

Lunarpages is a one-stop shop for all of your website needs.

About the Lunarpages Setup

Let’s start by talking infrastructure.

Lunarpages owns three state-of-the-art datacenters in the southwest corner of the U.S. To properly serve its hundreds of thousands of customers, Lunarpages works with a number of datacenter providers around the U.S:

  • Zayo provides coverage in California, Colorado, Illinois, and Virginia
  • Switch provides a Tier IV design and facility certified datacenter in Nevada
  • AIS also contributes a Tier IV facility in California.

Each of these datacenters — including Lunarpages’ own — provides its customers with a reliable, secure, redundant, and scalable infrastructure environment to host their websites from.

Choose from 3 Types of Web Hosting : Shared, VPS, or Dedicated

Lunarpages offers three types of web hosting options for its customers: shared, VPS, and dedicated. In addition, customers can pay extra to have Lunarpages manage the backend of their site with a managed hosting option.

View Lunarpages features

Let’s review what each hosting plan entails:

Shared Hosting

Pricing for shared hosting ranges from extremely affordable to reasonable. It simply depends on how much bandwidth, storage, and premium add-ons you need for your website.

Lunarpages Shared Hosting
Two of the many shared hosting plans.

Here is what you can expect from Lunarpages’ basic shared hosting plans:

  1. 99.9% uptime guarantee
  2. 24/7/365 support
  3. Online control panel
  4. Email
  5. FTP
  6. MySQL database
  7. Subdomains and parked domains
  8. PHP and Perl
  9. SEO and pay-per-click services

Premium Features On Offer

Premium plans include features like:

And for customers who want to resell hosting plans to their own client base, Lunarpages has a shared hosting plan option for that as well.

It comes with white labeling, a WHM control panel for you, a cPanel for your clients, and the option for upgrades and features if you want to sell more than just basic shared hosting plans.

Lunarpages Website Builder
Need a website? LunarPages offers an easy-to-use DIY website builder.

LunarPanel Control Panel

A control panel is where you manage your account. You can manage emails, your domain and your site’s files from this dashboard. When you’re starting out especially, an intuitive admin dashboard is key.

Lunarpages entry-level plan comes with its own custom control panel, Lunarpages Control Panel (LPCP).

The mid-range packages give you the option to add cPanel – at an additional charge.

What Can I Do with the Control Panel?

The Lunarpages control panel lets you perform the following functions:

  • Access and manage your email accounts
  • Run Cron Jobs (schedule routine tasks)
  • Access databases
  • View web statistics

While the interface is fairly user-friendly, cPanel offers more features.  Because cPanel is the industry-standard used by the majority of web hosts, it may be worth learning how to navigate the dashboard. Most web hosts include cPanel for free as part of the hosting package.

Is There an Uptime Guarantee?

While Lunarpages claims to offer a 99.9% uptime guarantee for its shared hosting plans, there’s no clarity on what happens if they fall short of this.

Some web hosting services will offer you a credit on your hosting fees if they don’t uphold their uptime guarantee.

The SLA (Service Level Agreement) Terms on Uptime Seem Unclear

Lunarpages website has Service Level Agreements (SLAs) for its VPS and dedicated servers hosting plans stating that you’ll receive a service credit.

If you read the Terms of Service for shared hosting plans, it appears there’s no guarantee at all, with Lunarpages stating is does not “warrant or otherwise guarantee the availability of the Lunarpages system or servers.”

The support representative on live chat referred further queries to Lunarpages sales, so this is something you might want to determine before signing up.

Do the Shared Hosting Plans Have Enough Resources?

If you’re starting out, you may only be seeing light traffic (for now). In this case, a basic shared hosting plan, like Lunarpages entry-level package might meet your needs.

But what happens if your site sees a sudden spike in traffic?

While Lunarpages mid-range plans come with unlimited bandwidth, it’s Acceptable Use policy prohibits “overutilization of shared server resources.”

While this sounds complicated, it means if your traffic increases rapidly you could be in breach of this policy. Lunarpages states that a spike now and then is OK, but there are no firm details.

If there’s a “sustained breach”, you’ll have to upgrade to the hosts’ scalable cloud hosting or dedicated server plans. Keep in mind these plans are considerably more than expensive than any of the shared hosting plans.

VPS Hosting

If you’re looking for something between shared hosting and a dedicated server in terms of both pricing and power, VPS is it.

Lunarpages Website Builder
With their VPS hosting, you can easily scale up RAM, CPU cores, disk storage space and bandwidth.

Here’s what you can expect from the Lunarpages VPS plans:

  • Scalable RAM, CPU cores, disk storage space, and bandwidth
  • Your choice of base OS
  • Choice of the LunarPanel (proprietary control panel) or Plesk Onyx
  • IP address
  • Cloud hosting, with either private or scalable options
  • Multiple Core CPU
  • Enhanced SSD storage
  • Support from multiple servers for failover
  • Domain name included
  • LAMP Stack Linux, Apache, MySQL, PHP, Windows, IIS, MySQL, PHP, and .NET.

Dedicated Hosting

A dedicated server is the most expensive form of hosting offered through Lunarpages. It’s a way for your company to gain access to your own server without having to actually manage the hardware yourself. You get full control over the server, allowing you to make whatever customizations you want.

Here is what you get with a dedicated server plan:

  • Domain name included
  • Choice of a control panel (including Plesk Onyx)
  • Choice of operating system
  • SSH
  • Intel CPU
  • RAID hardware
  • Options for additional and temporary bandwidth.

With a dedicated server plan, Lunarpages provides Windows, Linux, and colocation solutions.

Windows Hosting

While many web hosting packages run on Linux servers, you need to choose a Windows plan if your site is based on some type of Microsoft technology.

Lunarpages offers a shared Windows hosting plan with the following features:

  • Plesk control panel
  • Unlimited storage
  • Unlimited email accounts
  • Free domain name
  • Microsoft SQL Server
  • Unlimited MySQL databases

You can manage MySQL and MS SQL databases from your Plesk control panel.

Web Hosting Upgrades

You’ll see a few other upsells when you walk through the checkout process. These are not required, but some will come in handy if you’re trying to make your site look more professional or secure.

  • Dedicated IP address: this gives you a completely unique internet address for your hosting account and website.
  • SSL certificate: the certificate not only keeps your transactions completely secure but having a website on HTTPS will help put your customers’ minds at ease when it comes time to pay.
  • R1Soft Managed Backup: basic hosting plans don’t include backup, but there is this add-on to keep you covered. This full-service disaster recovery system ensures that your site is backed up at all times. In addition, Lunarpages provides 24-hour support for backups.
  • SecureLive Protection: block all hackers that might try to penetrate your website.

Managed Solutions

A managed hosting solution means that Lunarpages takes control of your hosting plan so you can spend more time working on your business.

It’s a great option for those who don’t have much technical experience or who simply don’t have the time for extra (but necessary) website management and maintenance.

Included Features

Here’s what’s included with a managed hosting plan from Lunarpages:

  • Premium support through live chat, phone, or email
  • SecureLive website monitoring
  • Installation and update of apps
  • Premium Restore backup insurance
  • Email setup
  • WordPress and other CMS assistance
  • Dedicated time each month to help with design or development needs.

Browse Lunarpages’ Plans

Need a Website, Fast? Lunarpages Can Build It for You

If you want to get a professional business website online quickly, consider Lunarpages web design services. Their consultants will build your website for you, and all plans come with one year of hosting and a domain name.

Lunarpages Design Package
Lunarpages offers several options to those who need a website.

The basic plan comes with five pages, some basic SEO but no content management system or the ability to create and edit new pages. For those features, you’ll have to look into the mid to top-tier plans.

You can select from WordPress, Joomla or Drupal. As part of the package, you’ll get training on managing the CMS.

A Good Website Option For Small Businesses?

Lunarpages has examples of the types of sites it has built, and these include a fashion and lifestyle blog, a trivia events company and an online clothing store.

Small businesses just starting out might find the mid-tier package too expensive, so if you’re on a  budget and you’re up for a slight learning curve you could try one of the full-featured site builders on the market before committing to a web design package.

For those after e-commerce options,  the e-commerce design comes with all the features you need to start selling immediately.

It’s not clear whether there is support for digital products, though you can purchase the Weebly site builder on Lunarpages e-commerce hosting plan. In this way, you can easily build a fully functional online store to sell your digital goods. This is also a more affordable option.

Spotlight: Comprehensive Support from Lunarpages

There are usually two ways you can tell the true quality of a web hosting company. One is by looking at the hosting infrastructure. The second way is by observing how rigorous their support system is.

Lunarpages Phone Support

With two call centers located in California, Lunarpages has an on-site team of experts ready to help its customers.

With dedicated lines for customers in the U.S., Canada, the United Kingdom, and all other countries, there is more than enough coverage provided for any customer who needs assistance.

Support hours are standard, starting at 7 a.m. and ending at 5 p.m. PST for shared hosting clients. VPS and dedicated hosting clients receive round-the-clock support.

Live Chat

A live chat box is available to speak with someone directly through the website.

Ticket System

Submitting a ticket is done through the website as well, but Lunarpages recommends checking the knowledgebase and community forum first before sending own message.

Lunarpages Support
Lunarpages offers 24/7/365 support.

Self-Help

The final area of support comes in the form of the Lunarpages Wiki, forum, and FAQs. There are comprehensive guides and tutorials here that should get most customers through the most basic of issues when getting started with a new website.

Alternatives to Lunarpages

If you’re a small business looking for an affordable and reliable host, Lunarpages is a solid choice. However, keep in mind that a popular host like Bluehost comes with features like a free cPanel, while HostGator will credit your account if they don’t meet a 99.9% uptime guarantee.

Why Choose Lunarpages?

Lunarpages is definitely a traditional web hosting company in the sense that it provides a solid lineup of hosting plans, ranging from shared through dedicated. However, it’s the attention to detail given to each of those plans as well as the company’s willingness to:

  • Go above and beyond with robust support options
  • Provide reliable infrastructure partners
  • Provide managed services that put it ahead of the competition

Visit Lunarpages and Sign Up Now

Whether you’re a small blogger or booming enterprise, there is a good likelihood you’ll find Lunarpages’ web hosting plans (and additional services) appealing.

Are you impressed with Lunarpages but just not sure? Click over to our sister site, WhoIsHostingThis.com. In addition to FAQs, it contains close to a hundred reviews by actual Lunarpages customers. They’ll tell you what you need to know.