When you land on Liquid Web’s website, it’s clear that they’re serious about business hosting with an emphasis is managed hosting plans and dedicated servers. Although they specialize in hosting large enterprises, they also have more affordable plans for smaller businesses.
In exchange for the higher costs of business hosting, Liquid Web provides a higher grade of tech support. They’ve branded their support team as “heroic” and “the most helpful humans in hosting.” That translates into 100% uptime and as little as 59 seconds of support response time from certified technicians.
In addition to a crew of 250 customer-facing support personnel, Liquid Web also retains a “Sonar Monitoring” team. The sole purpose of this team is to resolve server issues immediately — often before the customer is aware of a problem.
By focusing on helpfulness, in 2015 the company achieved a top Net Promoter Score (NPS), a score that benchmarks businesses for customer loyalty, beating such popular heavyweights as Apple, Amazon, and JetBlue. Liquid Web also earned a spot on PCMag’s top ten hosting list for 2017 and landed on INC 5000’s Fastest Growing Companies eight times in the last ten years.</p>
About Liquid Web
Liquid Web is a privately held managed web hosting company that was founded by Jim Geiger in 1997. They own three data centers located in Lansing, Michigan.
Liquid Web has over 30,000 clients in over 150 countries and the company has received the INC.5000 Fastest Growing Companies award for 9 years in a rows.
Although this company has been around since 1997, it wasn’t until 2015 that they rolled out their managed WordPress hosting packages at the Word Camp US convention..
Liquid Web features
WordPress is one of the most popular content management systems and it’s estimated that it powers at least 25% of the web. As such, web hosting companies have been increasingly offering hosting solutions that are catered specifically for this platform. One of the brands offering such hosting plans is Liquid Web.
Although this company has been around since 1997, it wasn’t until 2015 that they rolled out their managed WordPress hosting packages at the Word Camp US convention.
Although a late entrant into the managed WordPress hosting niche, Liquid Web has raised the bar for other service providers that want to offer a similar service. Find out what to expect from their services by reading this Liquid Web managed WordPress hosting overview.
When comparing Liquid Web managed WordPress Hosting plans, there are five options from which to choose. These plans include Personal, Professional, Agency, Enterprise, Agency Plus, and Commerce. Depending on the chosen plan, you can host between 10 and 200 WordPress sites while storage space ranges from 100GB to 1TB.
Liquid Web’s entry level prices are a bit higher than what most web hosts charge. Part of this has to do with the fact that they offer managed WordPress hosting on a VPS environment. What’s more, prices are inclusive of many other features that other web hosts offer as up-sells.
The following is a complete list of the main features to expect when you choose one of the fully managed WordPress hosting plans from Liquid Web.
» VPS Server Environment
It’s common knowledge that VPS servers provider better performance than shared hosting. Liquid Web decided to offer managed WordPress hosting on VPS servers in a bid to ensure fast site performance.
Their managed WordPress Hosting is powered by HipHop VM, also known as HHVM. This virtual machine platform is specifically designed as an execution engine for PHP, the backbone of WordPress. Once PHP becomes faster, so does WordPress.
» Fully Managed WordPress Hosting
Keeping WordPress and its plug-ins updated can be a hustle when hosting your website on a shared server. Fortunately, automatic updates are enabled for WordPress and its plug-ins when hosting your website with Liquid Web.
Thanks to this feature, your website stays secure plus you get time to focus on the more important aspects of running a website such as creating great content and driving traffic.
» Site Speed Optimized For WordPress Sites
A fast performing website is critical in today’s competitive online marketplace. Fast page load times lead to better browsing experiences, meaning more conversions and success for your online business. To ensure fast site performance, Liquid Web optimizes all servers meant for hosting managed WordPress sites with technologies such as Memchache and Mod_PageSpeed.
Additionally, Liquid Web offers a server-side CDN (content delivery network), which is designed to bolster speed and decrease load times. The company also uses fast performing SSDs solid state drives on all their servers.
» Free Site Transfers
If you already have a WordPress website, it can be easily moved to Liquid Web servers at no cost thanks to this company’s free migration service.
» WP CLI Enabled
All Liquid Web managed WordPress hosting plans are WP CLI enabled. This command line tool enable users to manage plug-ins, install multiple WordPress sites and do so much more without using a graphical browser interface.
Like most web hosts that offer managed WordPress hosting, Liquid Web ensures to install this content management system for you. Once you’ve chosen a hosting plan, you can start to customize your site with hundreds of plug-ins found on the Fantastico Library.
By default, the WordPress backend comes with several themes you can use to customize your website’s design and look.
Performance and Uptime
As mentioned earlier, Liquid Web does not compromise on site performance since they use solid state drives on all their servers. Solid State Drives cost more than ordinary hard disks. However, SSDs are known to serve up data at faster rates and tend to be more reliable.
At the time of writing this review, the company reports of owning and operating three data centers in Michigan, Arizona, and Lansing. With complete control over the network infrastructure, Liquid Web promises an uptime of up to 100%. All 3 data centers are state of the art facilities, designed to ensure reliable network availability at all times.
To ensure minimal latency and fast connections at any given time, Liquid Web uses up to four tier 1 bandwidth providers. Power outages are also unlikely to take out servers since Liquid Web uses UPS systems and the company has emergency generators on standby. All servers also continue to perform at peak level since they’re kept in temperature and humidity controlled rooms.
Security and Backups
Securing data stored on servers is one of the features that any reliable webhost should offer. When hosting a website at an offsite location, there are many threats that can compromise the safety and availability of your data.
Liquid Web doesn’t disappoint when it comes to website security since they try to address almost every threat that might compromise the privacy and safety of data stored on their servers.
For starters, all the data center locations are under strict security 24/7/365. Server control rooms can only be accessed by authorized technical staff. To mitigate break-ins and server theft, Liquid Web deploys on-site security guards and their facilities are under camera surveillance at all times.
If hackers are a concern, you should be glad to know that Liquid Web activates a CSF firewall by default on all servers. An added benefit of the managed WordPress hosting plans is that SSL site encryption comes as a standard feature.
With your website encrypted, you offer a secure checkout that will not leak customer credit card numbers. Liquid Web schedules free automatic nightly site backups as well, which will help you recover your website in case of any incident that involves loss of data.
Help and Support
If there’s one area where Liquid Web has made an effort to stand out from the crowd, it’s their customer service, which is dubbed as “Heroic Support”. Both paying customers and individuals interested in setting up a hosting account can contact the customer support team via phone or live chat.
Liquid Web operates a ticket support system as well that allows paying customers to seek assistance via email. The company promises to offer excellent support from a group of more than 100 Red Hat Certified experts, which means that customers won’t be attended to by inexperienced or unskilled agents.
Best of all, you don’t have to pay more to access their premium Heroic Support since most of the WordPress managed hosting plans run on fully managed VPS servers except for the Enterprise plan.
Under their Heroic Support promise, Liquid Web has committed to deliver fast response times whenever you are in need of assistance. This includes wait times of only 59 seconds for phone and live chat support and responses from help desk tickets within 30 minutes.
For webmasters experiencing problems that can be fixed without the need to contact support, Liquid Web has a comprehensive knowledgebase on their online support center. The knowledgebase is easy to navigate and even has a search box for quickly and easily finding troubleshooting materials on your specific topic.
Help resources range from FAQs, and “how to” help articles, to tutorials and “getting started guides”. These resources make it easy to learn more about hosting solutions and ways to solve common problems.
Unlike other web hosts that offer free advertising credits as an incentive for signing up with them, Liquid Web offers no such bonus. However, this web host offers a few value added services free of charge. Here is the complete list of Liquid Web bonuses for those who choose the managed WordPress hosting plans.
» Free SSD.
» Free website transfers.
» Servers support sites with unlimited visitors.
Pros and cons
Given the features that Liquid Web offers, this web host should be a top contender if you’re in the market for managed WordPress hosting. Below is a quick rundown of the pros and cons to expect from this web hosting provider when it comes to WordPress hosting solutions.
» GlobalSign SSL certificates included in all plans.
» Unlike WPEngine, Liquid Web does not charge based on how many visitors your website will be receiving. In fact, all managed WordPress hosting plans support sites with unlimited visitors.
» Solid State Drives installed on all servers.
» 100% uptime guarantee.
» Heroic Support with fast response time guarantees.
» Site migration service available at no extra cost.
» High entry level price.
» No free ad credits offered.
As listed above, the only biggest downside of Liquid Web managed WordPress hosting is the fact that entry level pricing may be a bit expensive. For those looking for wallet friendly options, it may be worth checking out managed WordPress hosting options from InMotion. Although Liquid Web’s pricing may be a bit high, you get what you pay for.
This web host offers solid features, excellent Heroic Support, and fully managed WordPress hosting on high performance VPS servers. What’s more, the hosting plans on offer are scalable, which means that should your site grow and require more server resources, Liquid Web has you covered.
Overall, if you’re willing to spend more on premium managed WordPress Hosting then this web host should definitely be on your list of options. The people over at Liquid Web are the real deal and they will take care of you. You’ll be in good hands with them.
Liquid Web plans & prices
Liquid Web offers feature-rich hassle-free managed WordPress hosting and depending on the chosen plan, you can host between 10 and 200 WordPress sites while storage space ranges from 100GB to 1TB. For latest and most up to date prices visit LiquidWebs website.
|Plan name||Diskspace||Bandwidth||Monthly price|
|Personal WordPress Plan||100 GB SSD||Unlimited||89.00|
|Professional WordPress Plan||150 GB SSD||Unlimited||149.00|
|Agency WordPress Plan||300 GB SSD||Unlimited||229.00|
|Agency Plus WordPress Plan||450 GB SSD||Unlimited||395.00|
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People share their opinions about companies on Twitter each and every day. We monitor tweets about Liquid Web and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about Liquid Web on Twitter
LiquidWeb Review on Twitter
LiquidWeb vs Competitor Ratings
Mervik Haums (@MervikHaums)
Thank you Jim. This is such an amazing decision. Hats off to you and the whole LW team. #LiquidWeb @LiquidWeb…
Craig Marolf (@CraigMarolf)
Just got a pretty nice email from @LiquidWeb with regard to #hurricaneirma (we are a st pete, fl reseller). Impressed and surprised. Thx LW.
JL Faverio #WEBDEV (@JLFaverio)
hey @LiquidWeb looking good in 2017! #currentclient #agencypartner
JL Faverio #WEBDEV (@JLFaverio)
hey @LiquidWeb looking good in 2017! #currentclient #agencypartner
@LiquidWeb guys can't understand why not resolving .. should I use StableTransit DNS? #startups #hosting #smallbiz
Brittney Roberts (@Brittney_Joy)
Another great support call with @liquidweb. Thanks, Robert!
@LiquidWeb Thanx to ur SSD and Intel processor Infrastructure - our clients are happy! Sites are smoking. via @Web242ca
Melissa DiVietri (@Missydi)
@LiquidWeb customer service is always on point!! #WebHost
Charlie Kalech (@CharlieKalech)
@LiquidWeb could u please get someone on ticket 942680 ASAP. This has been going on for 4 days
Charlie Kalech (@CharlieKalech)
@LiquidWeb been better today