Some things in life are worth paying a little more for.
In the world of web hosting, there are dozens of cheap services to choose from all competing on a value-for-money ticket. But what if performance and security matter more to your business than the lowest possible price point? What if you would prefer to pay that little bit extra and get your site purring like a finely tuned supercar?
If quality matters more to you than cost, you should check out KnownHost. KnownHost only offers high performance virtual private server (VPS) and dedicated server hosting, which guarantees fast connection speeds, high availability and plenty of storage space.
For any business which relies heavily on its website, such as an online store, these are the kind of credentials you need for peace of mind. You need qualified confidence that your site will always be functioning whenever your customers use it.
What is more, KnownHost only offers fully managed hosting plans, which means they take care of all the tech stuff for you. In other words, you don’t need to be a digital whiz to run a site which looks and performs like one of the bigwigs. With KnownHost, it is all part of the service.
By now, you are probably thinking all of this sounds great, but it must be way out of your price range. If so, read on, as you may be pleasantly surprised.
- 1 About KnownHost
- 2 World-class infrastructure
- 3 KnownHost’s Top-notch service
- 4 Managed Hosting Plans
- 5 VPS & SSD VPS hosting
- 6 Dedicated server hosting
- 7 KnownHost’s Reseller program
- 8 Free migration
- 9 Billing and Service Guarantees
- 10 Money-back guarantee
- 11 Three Reasons to Host with KnownHost
- 12 Three Reasons Not to Host with KnownHost
KnownHost is an American hosting company which has been in operation since 2005. Under private ownership, it has grown into a truly global brand, with customers in over 150 countries worldwide.
The core of its operations remains in the US, with three state-of-the-art datacenters in Washington state, Maryland, and Texas, and a support office located in Birmingham, Alabama. In addition, KnownHost operates one overseas datacenter in Amsterdam.
KnownHost prides itself on two things in particular: the quality of its network infrastructure and its dedicated, round-the-clock support. All of KnownHost’s datacenters are highly reliable carrier-class facilities, with multiple connections to some of the biggest network carriers in the US and Europe.
In the US, KnownHost houses its servers at TierPoint facilities, one of the biggest colocation datacenter operators in the country. Industry experts Forrester Research rated TierPoint number one among all North American hosted private cloud providers for “Services and Customer Experience” and designated them a “Strong Performer.” In Netherlands, KnownHost uses the mammoth seven-facility Interxion campus. For customers, all of this translates into exceptional reliability and outstanding network performance, with world-class access to markets across the globe.
If you want to check out connection speeds to any of the four facilities, you can find the Test IP address and a test file to download on the KnownHost website.
All four datacenters are fully redundant, with RAID 10 failover mirroring for every server, and high levels of physical security. This all helps KnownHost to maintain its proven 99.996% proven uptime record. To put that into perspective, that amounts to an average of less than two minutes’ downtime for your site every month.
KnownHost’s Top-notch service
As a managed hosting provider, support is a critical part of the KnownHost offer. Its customer service and technical teams provide 24/7/365 support from its Alabama headquarters. Email and website help desk tickets are handled around the clock from around the globe, with a guaranteed response within five minutes. US customers can also call via a toll-free number.
In addition, there are dedicated billing and support portals for registered customers, plus an active forum, wiki and blog to help you grow your knowledge and troubleshoot. Billing support is available between 7am and 7pm CST Monday to Friday, via email, telephone and live chat from the KnownHost website.
Managed Hosting Plans
Unlike most web hosts, KnownHost does not offer shared hosting. With shared hosting, every client website gets its own dedicated slice of physical server space, sharing capacity and bandwidth with other sites. The benefits of shared hosting are that it is low cost and easy to administer, and for sites with low-to-middling traffic, shared hosting will usually provide enough juice for everything to run fine.
The limitations of shared hosting emerge on sites with high volumes of traffic, or with the sort of data-heavy content that needs a lot of bandwidth to function effectively. This is where VPS and dedicated server hosting comes in, and where KnownHost specializes.
With a dedicated server, instead of getting just a slice of the server resources, you get the whole lot to yourself. That’s a lot of power for one site, and taking over a whole server is expensive. VPS is the affordable alternative. Using virtualization technology to pool together physical server resources, VPS creates independent nodes each with their own memory, disk space and CPU — just like an independent server. The higher levels of efficiency this achieves means you get performance approaching that of a dedicated server, at a price point closer to a shared hosting plan.
People sometimes cite the extra complexity of running a site on VPS as a drawback for the non-specialist user. It helps, for example, if you have experience of Linux. But as KnownHost only offers managed services, you don’t have to worry about this.
VPS & SSD VPS hosting
KnownHost offers two flavors of VPS hosting. The key difference is the type of server the virtual private network is built on — the SSD service uses super-fast solid state drive technology, adding that extra bit of kick compared to the standard VPS hosting. Nonetheless, KnownHost custom builds all its server hardware, SSD and otherwise, to enterprise-grade standards of performance and stability.
Customers can choose between standard servers or SSD servers at any of KnownHost’s US datacenters. In Europe, just SSD is available.
The two types of VPS plan are by and large very similar. All packages include:
- Two IP addresses
- Unlimited domains
- Free backups
- Free migrations from your current host
- 1-click installers for popular third-party apps
- Full root access
- Instant set up
- Choice of cPanel/WHM or DirectAdmin control panels
- Complementary DDoS protection
- The option to scale up or down to another plan with no downtime
- Round the clock support and service management.
There are seven tiered VPS packages available, and six SSD packages. Each type of plan offers a different range of capabilities in terms of bandwidth, disk storage, CPU cores and guaranteed RAM, as follows:
- Bandwidth: Standard VPS packages range from 3000 GB to 17000 GB, SSD packages from 4000 GB to 13000 GB.
- Disk space: Standard VPS from 30 GB to 190 GB, SSD from 20 GB to 115 GB.
- RAM: Standard from 1280 MB to 8.25 GB, SSD from 1.25 GB to 7.25 GB.
- CPU cores: All standard VPS packages offer 16 or more CPU cores, on SSD plans it ranges from eight to 24.
In reality, there is little to separate the two types. As they start at the same price point, SSD offers marginally better performance for the cheapest options, but the standard plans score better at the highest tiers for only a slightly higher cost.
Dedicated server hosting
KnownHost dedicated servers are custom built and deployed at its Dallas, Texas datacenter. The fully managed hosting service comes with many of the same benefits as the VPS packages, minus inclusive IP addresses. Dedicated servers do, however, come with both cPanel/WHM and Softaculous control panels, plus additional failover protection in the form of external backups.
KnownHost’s Reseller program
KnownHost offers reseller incentives in the form of discounts for purchasing multiple servers. This applies to VPS plans only and the discounts are structured as follows:
- 3-10 VPS servers: 10% discount
- 11-20 servers: 15% discount
- 21-30 servers: 20% discount
- 31+ servers: 25% discount
The discounts apply to all existing accounts you hold, so if you wanted to start a sideline in reselling hosting, you could save yourself some money on your own site.
If you choose to switch hosting to KnownHost, they will help you migrate your existing site free of charge, depending on the control panel you currently use. If you use cPanel, DirectAdmin or Plesk, KnownHost will transfer your site over to cPanel for free, as it will for DirectAdmin to DirectAdmin. Migration of sites from other control panels is charged at an hourly rate.
Billing and Service Guarantees
Once you sign up for hosting from KnownHost, each client gets a login for dedicated billing and support sections of the KnownHost website.
KnownHost’s VPS and SSD VPS hosting plans can all be billed monthly, quarterly and annually, with discounts for the longer billing periods. Dedicated servers can also be paid for six monthly, and also incur a setup fee.
A range of software add-ons are available on a similar basis for billing purposes.
All new customers get a 30-day money back guarantee on all VPS and SSD VPS plans, with no need to give a reason. This offer does not apply to dedicated server plans.
KnownHost guarantees 99.9% network uptime on all its hosting plans. Its confirmed statistics are actually better than that, at 99.996% availability. The SLA confirms money back in the form of a credit if the service does not meet the 99.9% guarantee, at a rate of 10% of your monthly bill per 0.1% uptime drops below the guaranteed level. This guarantee does not apply to ISP or local network downtime, problems caused by internal site applications, or planned maintenance.
Three Reasons to Host with KnownHost
- Specialists in hosting for high traffic, high-performance websites.
- Advanced network with proven availability record.
- Managed services offering expert assistance with the technical side of managing a website.
Three Reasons Not to Host with KnownHost
- No affordable shared hosting solutions offered.
- No ancillary website services offered, such as site building.
- No option to manage your own site – fully managed hosting only.
While we try to provide you with all the information you need to make an informed decision, sometimes you want more. That’s why we recommend checking out our sister site WhoIsHostingThis.com. It not only has answers to frequently asked questions, but also reviews from actual KnownHost customers. If you want to know what it’s really like to host with them, this is the place to find out.