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JustHost Review: Hosting WIth No Uptime Guarantee? We Find Out If They’re Still a Good Choice.
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If you’re looking for affordable web hosting, you’ve probably come across JustHost. With each new account, you get a free domain and access to a site builder with hundreds of templates to get you started. WordPress users can benefit from JustHost’s offers 1-click install.
Need more features but don’t want to spend lots of time coding? JustHost’s Mojo Marketplace has over 100 open-source apps, plugins, and themes that you can install onto your site with one click. JustHost also offers extensive e-commerce support, so things like adding a shopping cart and checkout features are easy.
What Makes JustHost Stand Out?
Want more traffic to your site? JustHost includes $100 in ad credits for Google and for Bing with each new plan.
In the event of lacking resources (storage, bandwidth, multiple accounts, and so on), you can scale up to VPS hosting, which offers you dedicated use of the resources used to serve up your site. JustHost offers 24/7 customer support. If you’re unhappy for any reason, you can take advantage of the 30-day money-back guarantee.
Founded in 2008, JustHost was a late entrant into the web hosting industry but it has kept growing consistently since inception. It was the creation of famous UK techtrepreneur Chris Phillips, and he developed JustHost while working with the “Just Develop It” group of companies.
Philips shot to fame when he sold his popular Dot5 web hosting company. He would later go on to sell JustHost as well, the company is now a subsidiary of Endurance International Group.
JustHost now has headquarters in the UK, US, and Australia, while the company’s datacenter is based in Illinois in the States.
If you’re in the market for a web hosting service provider, JustHost is one of the companies that you’re most likely going to come across. This web host offers an interesting choice of scalable web hosting options that are worth looking into.
There are dozens of companies these days that offer scalable web hosting plans. So, why should you settle for JustHost over other web hosts? Well, the following overview can help you find an answer to the question and determine whether to go for JustHost web hosting services or not.
You can choose from a variety of hosting types. Let’s survey those first, then we’ll cover more features.
Before we get started, it’s worth knowing that with every hosting plan you choose, JustHost offers free domainregistration or transfer. The domain remains free for one year only, and you’ll incur the usual annual renewal fee after that.
Choose from Shared, VPS, or Dedicated
As mentioned above, JustHost offers hosting plans on shared, VPS, and dedicated servers.
All main categories have a choice of three or more hosting plans, each package with a different feature set and price.
The Bargain Option: Shared Hosting
Shared hosting is the most inexpensive type of hosting. Many websites share the resources of one physical server, and for many, access to a shared pool of resources is sufficient for their needs.
All shared hosting plans from JustHost provide unmetered bandwidth. There are three main shared hosting plans to choose from, which include the Basic plan, Plus plan and Pro plan.
The first two plans could be a draw for webmasters on a tight budget. At those levels, though, there are limits on the number of websites you can host, disk space, and email accounts.
Unlimited Options of the Pro Plan
Pro plan is the most expensive amongst all shared hosting packages, but there are no limits on disk space, and you can host unlimited:
Website owners on the shared Pro plan also receive free advertising credits worth $300, shared SSL certificate, and one dedicated IP address.
VPS (Virtual Private Server) Hosting
If your website needs more resources than what a shared server can handle, JustHost’s VPS hosting plans might suffice.
What is VPS Hosting?
VPS hosting is similar to a shared plan, but rather than having a pool of resources from which your site (and all the other sites hosted on that server) can pull from; each website gets its own allocation of resources.
Your site cannot pull resources from any other allocation, nor can any other website pull from your site’s resources.
Choose From 4 Packages
There are four VPS packages on offer, namely Standard, Enhanced, Premium, and Ultimate. Depending on the hosting plan that you choose, your website may be hosted on a server that runs on a dual, triple or quad-core processor.
Dual, Triple, or Quad-core, depending upon the package
Instant provisioning to get online faster
Single sign-on for multi-account management
Advanced cloud technology for faster speeds
Uses CentOS 6.5 (64-bit)
Some Features Vary According to Plan
JustHost limits monthly data transfer for websites hosted on virtual private servers. Limits may range between 1 and 4 TB based on the VPS plan you select.
Other features that vary from plan to plan include disk space and memory, which can range from 2-8 GB and 30-240 GB respectively. Again, JustHost VPS servers provide no support for Microsoft’s operating system.
Looking for bargain-priced hosting? You can get a great deal on JustHost plans by using this special discount link. Includes a 30-day money-back guarantee.
As expected, dedicated hosting is the most expensive service that JustHost offers. A dedicated server is one where all of one server’s resources are devoted to hosting one site: yours.
You Get Enterprise-Level Customization and Control
There is no one else making demands on the available disk space, RAM, bandwidth, and so on. Furthermore, since you (generally speaking) do not have any software-related limitations, you can install whatever you want and configure your server however you would like.
The other lower level dedicated server options, Standard and Enhanced, cost less but the feature sets will not be as superior as what you get with a Premium JustHost dedicated server.
Further Extras – Need a DIY Site Builder?
Once you’ve chosen a hosting plan, setting up your website with JustHost is easy. By default, JustHost offers two website building tools: Weebly and WordPress.
Alternatively, you can simply visit the MoJo Marketplace where you will find dozens of “one-click install” apps such as OpenCart, Drupal, and Joomla, just to name a few.
Moving From Another Host? Site Transfer Service
If you already have an existing website, JustHost can help you transfer your files to their servers.
However, you will incur a fee, which is a letdown considering that some web hosts such as GreenGeeks, InMotion Hosting, and Web Hosting Hub offer free site migration services.
Is There a Reseller Plan?
No, JustHost does not offer reseller hosting. If you are interested in this type of hosting, JustHost recommends that you work with its partner, ResellerClub.
What is Reseller Hosting?
Reseller hosting is a specialized type of hosting that allows you to manage multiple websites (think 3-5 websites or more), keeping them fairly separate. In most cases, you, as a small business owner, would not be interested in such an option.
Who is Reseller Hosting For?
However, this doesn’t mean there is never a use for such an option. Reseller hosting is an option for those looking to start up their own web hosting business or for those looking to launch multiple websites — for example, you might be the head of a local restaurant group, and you want a separate website for each of your seven bars, cafes, and restaurants.
What do I Need to Know About Website and Server Management
If your JustHost package comes with a control panel, you will get a version of the cPanel control panel that has been modified by JustHost. You’ll get the award-winning interface for which cPanel is known, but JustHost has made some changes that make the overall product even easier to use.
cPanel Control Panel: Simplicity for Busy Small Business Owners
This is a boon for small business owners: you want a user-friendly tool to interact with your web hosting account. Even though cPanel has been modified, you can be assured of its ease-of-use and time-saving features.
The ease factor will save you money, time and headaches.
What Can I Do With cPanel?
With the cPanel control panel, you can do things like:
Transfer your website files to your web server
Manage your contact details
Change billing information
Manage the domains you own
See your website statistics
Install software like WordPress
Look at bandwidth usage
Adjust security settings
Manage and perform routine database maintenance
Essentially, the control panel is your one-stop shop for everything related to your website’s hosting.
Previously, JustHost had a ‘test drive’ feature so you could check out their improved cPanel, however, that no longer seems to be active. In fact, their entire site seems like it has been downgraded in the last few years to be simpler.
Looking for budget web hosting? Right now, our readers can get a great deal on JustHost plans by using this special discount link. Includes a 30-day money-back guarantee.
What About Performance and Uptime?
The type of hosting plan and server that you choose from JustHost will have an impact on site performance. If you opt for the lower tier shared hosting plans, your website will run on a standard server.
The top-end Pro package is the only one among all shared hosting plans that host websites on “high performance” servers.
Go With VPS or a Dedicated Server for Maximum Performance
Based on hosting specification details posted on JustHost’s website, better-performing servers with dual, triple or quad-core processors are only available with VPS plans and dedicated hosting plans.
Is There an Uptime Guarantee?
Most web hosting companies specify what percentage of uptime to expect should you host your website on their servers. The industry standard is 99.9%, and many web hosts that meet this requirement use it as a popular selling point. However, JustHost specifies no number on their Network and Server Uptime Agreement page.
On the plus side, the company’s data centers have proven to be reliable and many satisfied customers on the web that rate JustHost services highly.
JustHost does not charge penalty fees for leaving their network in case of server downtime. They also refund the unused portion of your hosting agreement if you’re not paying for hosting on a month-month basis. In other words, only annual or longer contracts are eligible for this offer.
Content Delivery Networks (CDN)
Content Delivery Networks (CDNs) are an essential part of making sure that your site loads as quickly as possible for your users.
CDNs are basically a large network of servers that cache your website. When someone navigates to your site from their browser, the files required to render and load your site are then sent from the server that is geographically the closest to the user. By reducing the distance the files have to transfer, the overall transfer time for your files decreases.
Why Having a CDN Matters
Small business owners need to make sure their websites load fast: research shows that even a one-second delay in site loading time can cause you to lose 7% or more of potential customers.
And in the summer of 2018 Google started using the site loading speed as a ranking factor for mobile searches. For any website, slow loading speed will kill engagement and conversions.
Cloudflare Comes Free
Cloudflare, one of the premier CDN providers, is included free of charge with your JustHost account. As a JustHost user, you can easily enable Cloudflare for your website. JustHost has set up most of the required integration already, so you just need to make a few clicks in the Domains section of your account control panel to get your Cloudflare account up and running.
Security and Backups
Web security is one of the most important aspects of a hosting service. Hackers and other cybercriminals can do a lot of damage when they gain unauthorized access to your website’s backend.
Fortunately, JustHost secures all hosting accounts with the SiteLock Lite free malware scanner. This tool scans the sitemap of your website for infections and sends an immediate email alert if malware or malicious programs are detected.
There’s also the option to subscribe for premium versions of SiteLock, which offer added protection such as web application firewall, business reputation management, and access to the SiteLock dashboard. If you intend to host an e-commerce website, JustHost offers the option to secure your website with an SSL certificate.
It’s not clear how frequent JustHost offers automatic site backups. However, this service is included in the Pro shared hosting plan. At the time of this review, JustHost claims that it does not offer mirrored or redundant backups and if any backups are provided, it will be at the company’s discretion.
On the plus side, this web host exclusively offers Linux-based hosting, so all account holders have an option to manually back up site data from cPanel.
What Type of Customer Service do They Offer?
As with most web hosting companies, JustHost offers standard support methods. These include phone, email ticketing, and live chat support.
The company also operates a support portal on its website, where users can submit support tickets, view knowledgebase articles, watch video tutorials and browse through FAQs.
There’s also a blog section on the support portal with posts on industry-related topics. While this is a decent effort on JustHost’s part to educate customers on how to run successful websites, the blog lacks updated content since it is not frequently updated.
JustHost offers a few bonuses when you choose to sign up for their web hosting services. To begin with, every hosting plan comes with a free domain name for one year. If you already have a domain, you can transfer it from the previous registrar, and JustHost will not charge you for it.
Additionally, there are free advertising credits for new sign-ups included in the marketing bundle. Users on the Plus and Pro plans receive credits worth $150 and $300 respectively, which can be used to launch pay per click (PPC) advertising campaigns on Google AdWords, or Bing paid ads.
Caveats: “Unlimited” Resources
We mentioned in several places above that JustHost offers unlimited/unmetered resources. Is that the case?
Well, yes and no.
Obviously, your usage must comply with JustHost’s Terms of Service (TOS) and “consistent with the normal operation of a website.”
JustHost determines what counts as “normal” by regularly examining its customers’ bandwidth and disk utilization data using statistical tests to identify outliers (that is, your usage is in the 99.5 percentile). If the company deems that you are an outlier, you will be asked (via email) to reduce your usage. At that point, you have at least 48 hours to adjust before JustHost takes corrective action.
What are the Pros and Cons of JustHost?
JustHost web hosting services may be scalable and competitively priced, but the company lags behind in a few areas. So, to give you a clear picture of what to expect here is a quick rundown of their pros and cons about JustHost’s web hosting services. So is the company any good?
30-day no-frills money-back guarantee and anytime cancellation with no penalties for early termination of web hosting term. JustHost even refunds any unused portion of your hosting plan.
Free domain name on all hosting plans and advertising credits included in mid-tier shared hosting plans and above.
A wide range of web hosting services that can grow with your business, which span from shared and VPS hosting to dedicated servers.
Easy installation of e-commerce apps and blogging platforms thanks to the Simple Script single-click installer.
The included Weebly website builder provides intuitive drag and drop capabilities and its perfect for beginners.
JustHost’s reluctance to offer an uptime guarantee can be a bit of a turnoff for some users.
The site migration service on offer comes at a cost, yet many web hosting providers transfer websites free of charge.
It’s not entirely understood how frequent JustHost offers automatic site backups.
JustHost currently offers no Windows-based hosting solutions.
A Viable Alternative: JustHost vs. Bluehost
If you are in the market for JustHost, you might also be considering Bluehost.
Both offer great shared hosting plans that make it easy for small businesses to get up and running. JustHost is a smaller company offering a more personalized “feel,” while Bluehost offers a large portfolio of options to its users.
JustHost might come out to be cheaper (though your mileage may vary, especially if you manage to score significant BlueHost discounts), but Bluehost offers premium options that allow you to scale up with ease (in some cases, you might do so without seeing any downtime on your website!).
Interested in JustHost?
Right now you can save big on their hosting plans. Use this special discount link to get the deal. Includes a free domain and 30-day money-back guarantee.
If you don’t mind the few disadvantages associated with JustHost listed above, then this web host is a decent choice, especially for mid-level websites that don’t need top of the line dedicated servers.
With hosting plans for shared, VPS, and dedicated servers, JustHost is the kind of hosting provider that you can grow with over time. The best part is that they have a no-frills cancellation policy and a 30-day money-back guarantee. This lowers your risk of losing money and makes JustHost services worth trying.
That said, JustHost offers very similar hosting plans to what you will find with companies such as Bluehost, GreenGeeks, and InMotion. So, it’s always wise to compare pricing and features before making your final decision.
Here, we answer some of the most common questions asked about JustHost.
How do I know if I need VPS or Dedicated Server Hosting?
If traffic to your small business website is high and you have a lot of data housed on your website, you may want to opt for VPS or dedicated hosting.
Small businesses often require high performance, high speed, and high security of VPS or dedicated hosting. Some small businesses handling sensitive data (such as healthcare data) may have special security requirements related to regulatory compliance.
Speaking with a JustHost representative can clarify your needs and options and what the threshold is for opting for VPS hosting or dedicated server hosting.
What is JustHost’s uptime guarantee?
JustHost doesn’t actually outline a specific percentage of uptime they guarantee. This differs from other hosts, many of which offer a 99.99% uptime.
How is JustHost’s support?
You can reach the JustHost team by phone, email, or through their live chat. You can also visit the support portal on their website, where you can submit tickets, read knowledge base articles, watch video tutorials, and browse through FAQs.
JustHost Plans & Prices
JustHost offers a range of hosting types across shared, VPS, and dedicated servers. All main categories have a choice of three or more hosting plans, each package with a different feature set and price. For the latest and most up-to-date prices, you should visit JustHost’s website.
People share their opinions about companies on Twitter each and every day. We monitor tweets about JustHost and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about JustHost on Twitter
JustHost Review on Twitter
We monitor tweets about JustHost and apply sentiment analysis to classify tweets as positive or negative. This allows us to output an approval rating score, which is based on real people, positive and negative, opinions about JustHost on Twitter. JustHost approval rating score is 29%. This is based on a total of 7 tweets that mention JustHost on Twitter. There are 2 mentions that share a positive sentiment and 5 mentions that express a negative sentiment. Find out more about how it works.
JustHost vs Competitor Ratings
All reviews: 7
Dave Nash @gnasheruk
@justhost How do I stop you trying to bill me for a domain I cancelled years ago??? I can't remember password and am NOT calling US.
Doug Brown @TheDouglasBrown
I'm pretty sure @GoDaddy sold my info...I bought a domain 3 days ago and have already gotten 6 solicitations. Never got 1 with @justhost!
@justhost I am a VPS customer and this is happening all the time. Down again! It has been this way for days. https://t.co/tbBcusS8jY
Mahmud Farooque @MMHFarooque
@justhost yes that solved... but didnt get any notice or alert or anything ...
Thank you guys.
shrena joo @shrenajoo
Just https://t.co/sg0cda1xTo 502 bad gateway
I cannot login what is wrong with just host??
Muhammad Saqib Ikram @SaqibIkram2
@justhost Server is down, why
502 bad gateway
Gobinath S @gobinaths
@justhost justhost website is not working 502 bad gateway,
Our experts are objective and try to provide you with all the information you need. But experts have the problem of being, well, experts. Sometimes, what’s obvious to them will not be to you. That’s why we recommend that you check out our sister site WhoIsHostingThis.com where you will find over a hundred reviews from actual JustHost users. They’ll provide you with a whole new way of judging the host.