InterServer is an affordable, full-service web hosting provider that offers a distinctive emphasis on high quality customer service provided via multiple channels 24/7, 365 days a year. With InterServer you’ll find a variety of hosting options to choose from, including shared, VPS, and dedicated plans, as well as colocation services if you prefer to own your physical infrastructure. All of InterServer’s plans come with an extensive suite of features that make creating and maintaining your website and an online presence easy.
- 1 Background
- 2 Web Hosting Options
- 3 InterServer Customer Support
- 4 Billing and Cancellation
- 5 Is InterServer Right For You?
InterServer is a Secaucus, New Jersey-based company founded in 1999. Initially, InterServer focused on reselling web hosting plans. While this still forms a small part of their business, they’ve since grown to the point where their focus is on web hosting. Their clients range from single-owner, small businesses to Fortune 500 companies.
Today, InterServer does everything related to their hosting business in-house, including building their servers, developing their nationwide fiber optic network (yes, they dig up dirt and lay the lines themselves), and customizing their Linux kernels. They use top-quality hardware, and they pride themselves on their redundancy and underutilizing resources to ensure optimal performance and uptime for you, no matter which web hosting plan you end up choosing.
To support their current client load, InterServer operates four datacenters, three in New Jersey, and one in California. Their facilities are heavily secured, with biometric entry points, redundant power and HVAC units, and raised flooring to protect servers in the event of water damage. Such features allow InterServer to promise 99.9% uptime and 100% power uptime. The datacenters are staffed by specialists as well as security guards 24/7, 365 days a year.
Daily Signup Limit
InterServer prides themselves on their excellent customer service, and one of the ways they ensure this is by imposing a daily signup limit.
InterServer typically restricts the number of daily subscriptions to 100. The limit is to ensure that the company can meet the needs of existing customers and new users. Keep this in mind if you are coordinating a project launch and want to use InterServer.
Costs and Pricing
One of the biggest perks when using InterServer is its price guarantee: the amount you agree to when signing up is the price you’ll continue to pay during the lifetime of that contract. As long as you don’t make any adjustments to your plan (for example, scale up from VPS to dedicated hosting), you can expect to see steady fees for your web hosting needs.
Like every other web hosting service, shared plans are the cheapest, followed by VPS, dedicated, and finally, their colocation plans. However, InterServer offers different “levels” within each plan so that you can choose and pay only for the resources that you need. This means that you’ll occasionally see lower-tiered plans costing more than higher-tiered plans. For example, a plan at the upper end of the VPS pricing spectrum might cost more than a dedicated hosting plan at the lower end.
Web Hosting Options
As a full-service web hosting provider, InterServer provides the following types of web hosting:
- Virtual Private Server (VPS)
If you’re interested in owning the physical infrastructure on which your website runs, InterServer also has colocation plans available.
Reseller Web Hosting
InterServer offers five different reseller web hosting packages. The primary difference between the packages is the amount of disk space you’re allotted and the maximum amount of bandwidth you and your affiliates can use.
Regardless of which package you choose, you get Web Host Manager for client management, unlimited domains, access to one-click scripts, and MySQL databases running on solid state drives. You can set up your account instantly, and InterServer takes care of all backups for you on a daily basis.
If you’re opting for a basic, shared hosting plan, you can choose from three options. All include unlimited storage, transfer, and e-mail. The standard and WordPress plans come with free SSL certificates as well.
- Standard: this plan will likely meet your needs if you’re just getting started or if you have light traffic
- Windows/ASP.NET: the Windows Plan is similar to the Standard Plan, but the server runs Microsoft products instead of open-source/Linux-based software
- WordPress: this plan is for your if you’re looking for a plan to host your WordPress site. It is similar to the other shared plans, but includes features such as version control, anti-virus protection, and daily backups. Note that you can host your WordPress site using the other shared plans at a lower cost.
Regardless of which plan you choose, InterServer offers the following standard features:
- Free site migration from your current host to InterServer
- Registration/transfer of your domain for $1.99 with the purchase of any web hosting package
- 24/7 support from their team located in New Jersey via e-mail, live chat, or phone
- Easy-to-use control panels (cPanel for Linux users, Plesk for Windows)
- High-quality physical infrastructure managed directly by InterServer
- A 50% cap on server capacity, which prevents performance issues if traffic levels spike
- Free backups.
Furthermore, InterServer offers 381 one-click scripts that allow you to easily install suites like WordPress, Joomla, Drupal, and Magento.
It’s easy to upgrade to VPS/dedicated hosting in the future. They also promise that there won’t be any downtime for your site during the transition.
Programming and Software Development
If you’re looking for more granular control over your hosting environment (despite having a shared package), InterServer offers a few features that can help you meet your goals. In addition to begin able to run an unlimited number of MySQL databases, InterServer supports the following:
- Ruby/Ruby on Rails
InterServer also supports SSH and Cron jobs.
VPS and Cloud Plans
InterServer offers two flavors of Virtual Private Server (VPS) plans: Linux and Windows. They call each instance of a virtual private server a “slice.”
Once you’ve selected the flavor of your slice(s), you can get free migration assistance, and you can opt for the amount of resources that are available to you:
- The number of CPU cores
- The amount of memory
- The amount of storage
- The file transfer rate.
All of InterServer’s VPS plans come standard with the following features:
- Instant provisioning: get your VPS solution up and running in seconds, not hours or days
- 99.9% uptime guarantee: you can verify this with the included uptime monitoring
- Easy scalability: easily add and manage additional “slices” using your control panel
- Full root access: you can install and customize any software you need to optimize your hosting experience.
Upgrades and Additions
Because the assumption is that you’ll be doing a fair amount (if not all) the work required to maintain your slice, InterServer charges for things like a GUI-based control panel, backing up, and taking snapshots of VPS.
However, if your plan includes at least four slices and a control panel, InterServer will fully manage your account. (Note that cPanel doesn’t come standard with Linux plans, and no panels come with Windows plans.)The limit on this is they support only operating system-related issues and anything installed by a control panel purchased from InterServer, so you’re on your own with regards to third-party applications.
Programming and Software Development
InterServer’s VPS plans support and come pre-installed with the latest versions of:
You do have full root access, though, so you can customize your server with any Linux-based application or component.
InterServer’s dedicated plans offer top-notch performance, highest levels of reliability, and support heavy traffic. The servers support applications/operating systems that do not support virtualization.
Additionally, since you’re in full control of the software running on your server, you can choose any flavor of Linux, Unix, or Windows for your operating system.
All dedicated plans come standard with:
- 5 IP addresses
- 100 MB or 1 GB port
- Transfer rate of 10 TB
- 24/7 uptime monitoring
- Managed support for operating system-related issues and issues arising from programs installed via a control panel purchased from InterServer
- Provisioning in four hours or less
- Data migration assistance.
There are different flavors of dedicated plans. You can choose one that fits your needs based on:
- Your server’s CPU/memory/hard drive combination
- Your server’s operating system
- Whether you want a GUI-based control panel and if so, which one.
Furthermore, InterServer offers custom packages that include:
- GUI-based control panels (including cPanel, Plesk, and DirectAdmin)
- Load balancing
- And other options to support your complex hosting needs.
Pricing varies, and you can get additional information from their support team.
InterServer offers what they call “Quick Servers,” which fall under the dedicated hosting plan umbrella. They are full dedicated servers running KVM virtualization and offer a twenty-minute setup time.
You get access to the server to reboot, reinstall software, and out-of-band console access, while InterServer manages the hardware. Essentially, this is a like a VPS plan but with the power and functionality of a dedicated hosting option.
If you want the flexibility, power, and performance of a dedicated server while also having control over your physical infrastructure, InterServer offers colocation plans. Plans at the low end get you a single server, while plans at the high end include a full, closed cabinet.
In addition to the typical benefits that come with colocation plans, such as affordable access to high levels of bandwidth and power security, you are allowed 24/7 access to your resources and a prime location in one of InterServer’s New Jersey datacenters.
- Additional power
- Software installation services
- System administration services.
InterServer promises that they can get you up and running within three days. They offer month-to-month contracts with a 30-day money back guarantee.
Colocation packages are the only ones where you can purchase system administration services. They are available in blocks of 15-minute-long intervals.
InterServer Customer Support
InterServer has a strong customer support program, reflected in numerous positive testimonials. Many users say they switched to InterServer simply because they wanted the guarantee of excellent support.
InterServer’s support team is wholly housed in the Secaucus, New Jersey location, and they promise that someone will be available via phone, email, or live chat 24/7 to answer your questions and assist you.
Billing and Cancellation
In line with their promise to make everything as straightforward and easy as possible for their users, InterServer maintains a simple pricing scheme. The more features you want to include your hosting package, the more the plan will cost. However, once you and InterServer agree on a monthly fee for the package, that is the price you pay for the entire time you have an active hosting package.
Unfortunately, InterServer does not offer any free trials. However, because they bill their clients on a month-to-month basis with no long-term contract required, you can easily cancel at any time if you are unsatisfied. You can also take advantage of their 30-day money back guarantee, so you won’t be out any money if you cancel your plan within the first month.
Is InterServer Right For You?
InterServer’s strengths include offering full-featured packages at a variety of very affordable price points. These are backed by a 30-day money back guarantee, monthly contracts so that you can leave if your needs ever change, and excellent customer support.
Additionally, InterServer offers a range of plans, so you can scale up and down as needed. Not only could you move from a shared plan to a VPS plan (or from a VPS plan to a dedicated plan), all with no site downtime, you can move within a plan. For example, if you’ve opted for VPS hosting, you can add what InterServer calls “slices,” using your control panel; you do not have to consult with the InterServer team directly. This flexibility allows you to pay for just what you need, and potentially, you could host your site with InterServer no matter how large your business grows.
Keep in mind, however, that InterServer’s hosting packages, which we can consider full-featured, may not include extras that other providers might. For example, there’s no uptime guarantee if you choose a shared plan, and InterServer charges for the addition of a cPanel with your VPS or dedicated hosting solution. This is fine if you’re completely comfortable with using the command line to manage your servers, but if you prefer a GUI-based control panel, the extra cost is something you’ll want to take into consideration. There are limitations associated with each of the packages, so be sure to consult the documentation and contracts to ensure that you get what you think you’re paying for.
Furthermore, while InterServer provides some managed solutions, be aware that you will have to do most of the legwork regarding maintaining your VPS or dedicated servers. While these are low-cost plans, if you need to switch to one of them due to a significant increase in traffic, the savings might be offset by the need to hire a system administrator.
Now that you have a good idea of what Interserver has to offer, you might want to head over to our sister site, WhoIsHostingThis.com where you will find a couple hundred reviews from actual Interserver customers. They’ll give you a whole new perspective.