Last Updated on October 17, 2019
Why InMotion Hosting?
InMotion Hosting is an established web host specializing in speed and versatile hosting plans. Most websites will benefit from their “Max Speed Zone,” especially if you’re hoping for a high volume of visitors or e-commerce transactions.
How do they do it? The secret is that InMotion maintains data centers on both US coasts. What’s more, they’ll let you pick which datacenter hosts your site, ensuring that the server’s location is optimal for your customers.
- Why InMotion Hosting?
- InMotion Hosting Features
- Types of Hosting Available
- How are The Performance and Uptime?
- Customer Support, Help and Bonuses
- How Does InMotion Hosting Stack Up Against the Competition?
- InMotion Hosting Pros and Cons
- Should I Use InMotion Hosting?
- InMotion Hosting FAQ
- InMotion Hosting Plans and Prices
- InMotionHosting Review on Twitter
InMotion’s vision is to see their customers succeed. To accomplish this goal, they provide features like a Google Apps integration wizard and access to Open Source apps like WordPress, Joomla, and PrestaShop. InMotion boasts 99.99% uptime and backs it up with a guarantee.
InMotion’s range of plans on offer can be overwhelming.
InMotion has won more than its share of awards. CNET has chosen InMotion for its best hosting list 14 years running, the Better Business Bureau gives the company an A+ rating, and they’re featured on PCMag’s 2017 top 10 list. With that kind of positive buzz, it’s easy to see why InMotion should be on your consideration list.
What is InMotion Hosting?
InMotion was founded in 2001 and currently has two data centers. It’s one of the biggest hosting providers in the world and has clearly established itself as a go-to host.
“IMH” is a premium web host that offers:
- Free SSD drives
- Free domain name
- Free backups
- 90-day money-back guarantee
InMotion Hosting History
InMotion is a web hosting company that was founded in 2001 and currently has two data centers in:
- Los Angeles, CA
- Virginia Beach, VA
It’s one of the biggest hosting providers in the world and is one of only a few of the top companies that aren’t owned by the Endurance International Group. They have worked hard at developing a brand that’s considered to be the “nerd’s choice” as this is popular with businesses.
Choosing a web hosting provider can be a daunting task these days.
There are so many service providers to choose from, and this confuses even the most experienced webmasters. So, it would be apt to say one of the best strategies to apply when choosing a web host is settling for a reputable firm that has been around for a long time. InMotion passes both of these benchmarks, which makes it worth considering.
When Did InMotion Make a Splash?
After InMotionHosting.com was founded in 2001, it quickly grew to become one of the industry’s first real giants. Back then people looking to launch websites flocked to this service provider for the same reasons they do now – good technology, reliable support, and affordable hosting options.
But how does InMotion stack up against the competition these days? What should you expect from this web hosting company in terms of features, hosting plans, security, uptime, and customer support? Find answers to these questions and learn more in the following InMotion Hosting overview.
InMotion Hosting Features
Here’s an overview of InMotion’s shared business hosting plans:
|Disk Space (GB)||UNLIMITED||UNLIMITED||UNLIMITED|
|Monthly Transfers Included (GB)||UNLIMITED||UNLIMITED||UNLIMITED|
|FREE Domain Registration or Transfer||Yes||Yes||Yes|
|FREE No-Downtime Website Transfers||Yes||Yes||Yes|
|FREE Data Backups||Yes||Yes||Yes|
|90-Day Money-Back Guarantee||INCLUDED||INCLUDED||INCLUDED|
The features you’ll get with InMotion vary from plan to plan. However, here are some of the common offerings included at all levels.
- Free Solid State Drives (SSD)
- Free Domain Name
- Free Data Backups
- Flexible Coding Options
- Feature-Packed Add-Ons and Scripts
- FREE SSL
- DDoS and Hack Protection
- Free Drag-and-Drop Website Builder
- Free Website Migration
- 1-Click App Installer
- Expertly-Trained Staff
Interested in InMotion Hosting? Sign up this week and save up to 50% on their hosting plans. Use this special discount link to get the deal. You’ll get 24/7 support plus fast hosting speeds.
Free Solid State Drives (SSD)
Some web hosts provide Solid State Drives only on higher-level servers. However, InMotion uses SSDs on all their servers. This means you get the utmost speed, performance, and reliability without having to pay more for a top level-hosting plan.
Free Domain Name
Unlike some hosts such as Pressable and WP Engine, InMotion doesn’t make you go to a third party domain registrar like GoDaddy if you’re thinking about registering a domain name.
Every hosting plan on InMotion comes with a free domain name. Alternatively, you can simply transfer your existing domain to InMotion Servers at no additional cost.
Free Data Backups
Many web hosts like to offer site backups as an up-sell. However, InMotion features a free remote back backup service for sites under 10GB in size. Also, some hosts offer free backups, but charge you to actually restore the data. InMotion doesn’t nickel and dime you: both the backup and the restore are included.
Flexible Coding Options
No matter what type of hosting you choose, InMotion allows web developers to code using multiple coding languages such as:
- Expert Staff Training
The support staff all undergo extensive training before being permitted to touch a phone, live chat or support ticket. They face over 160 hours of training that covers every aspect of the business, both technical and non-technical. The current support staff each have an average of four years of valuable experience which enables them to help with any of your questions.
InMotion looks after their staff very well because they understand the most important rule of business: Look after your staff well and they’ll look after your customers (the bread and butter that keeps the company together.) It’s a win-win scenario.
Feature-Packed Add-Ons and Scripts
Since InMotion revamped their website in 2013, they have now up to 310 apps, add-ons, and scripts that you can install with a single click. InMotion makes use of the Softaculous auto-installer, which is compatible with tons of third-party apps that range from shopping cart software to content management systems, to social networking tools.
Free JetPack Plugin to Boost Security, Speed, and Marketing
Starting in 2018, InMotion customers will also get the JetPack WordPress plugin for free with their hosting packages.
Through an official partnership with Automattic (the organization which founded WordPress), the JetPack plugin is included with all InMotion WordPress hosting plans.
The entry-level plan comes with the free version of the plugin. You’ll get free Jetpack Personal licenses on the WP-2000/3000 packages and free Professional on the WP-4000/5000/6000 plans.
JetPack offers marketing, security and social media features. Some of the saucy functionalities you’ll get include:
- Access to hundreds of themes
- Unlimited fast content delivery network for images and video
- SEO tools for all the major search engines
- Automated social media scheduling
- Brute force attack protection
- Malware scanning
- Daily or real-time backups
- Ability to add adverts
- Google analytics
Types of Hosting Available
InMotion offers six types of web hosting services along with a series of other website service tools. These included shared, VPS, dedicated, reseller, and managed WordPress hosting.
The one you choose will depend upon the needs of your business. Below, I will break down the differences between the 5 main hosting types. Here is a full list of the services offered by InMotion Hosting.
- Shared / Business Hosting
- VPS Hosting
- Dedicated Hosting
- WordPress Hosting
- Managed Hosting
- Reseller Hosting
- Web Design
- Site Hosting Tools
Shared hosting is the basic low budget option. There are three other plans under this category, namely Launch, Power, and Pro.
The main differences between these shared hosting plans lie in the number of supported MySQL databases and add-on domains. For instance, Launch, Power, and Pro support 6/26/unlimited parked domains or 2/50/unlimited MySQL databases respectively.
All InMotion shared hosting plans are Linux-based, so cPanel is the obvious web management tool. Most users will recognize and easily use cPanel. These plans also come with unlimited allocations for data transfers, storage, and emails.
To avoid uncontrolled spikes that would compromise site performance on a shared server environment, you can opt to go for one of the VPS plans that InMotion offers. There are 3 choices to pick from with each plan offering varying amounts of RAM, disk space, bandwidth, and dedicated IP addresses. Being able to adjust your plan means you aren’t paying for something you don’t use.
However, some features cut across all plans regardless of the InMotion VPS package you settle for. These include:
- E-commerce optimization
- Optional root access
- File snapshots,
- SSH access
- Custom advanced policy firewall
Furthermore, there is no limit on supported email accounts, MySQL databases, domains, and websites. InMotion VPS packages may be considered a bit pricey but the solid features provided justify the cost.
If you need custom software, root access or special security features when hosting one website or more, then dedicated hosting is your best option. InMotion’s dedicated servers are designed to meet the needs of enterprise-level websites.
You can configure a dedicated Linux based server with InMotion. Depending on the chosen plan, InMotion offers generous monthly data transfer caps that range between 6-15TB, which tops bandwidth limits supported by providers such as Arvixe (at 5TB) and SiteGround (at 10TB).
Other than pricing and monthly data transfer limits, the dedicated hosting plans that InMotion offers differ when it comes to supported IPs, disk space, RAM, CPU Cores, and Clock Speed. Additional common features included in every dedicated server are RAID-1 SSD drives, SSH access, optional root access, and fast hardware upgrades done in 2-hours.
Managed WordPress Hosting
InMotion’s shared and fully managed WordPress hosting plans are alike in pricing and features. However, the latter hosting solution is solely optimized for WordPress and its associated plug-ins.
InMotion takes care of all the technical aspects of hosting a WordPress site so that you can focus on creating great content. For instance, every managed account receives automatic WordPress updates and the CMS (content management system) comes already pre-installed.
Customization and Transfers
Therefore, you’ll only need to customize your WordPress site with plugins. Hosting multiple WordPress sites is also possible since InMotion offers web hosting plans that are WP-CLI enabled.
If you’re moving your WordPress website from another host, InMotion has plenty of tutorials on this subject. These help materials guide you through the process of transferring your WordPress site to InMotion servers without experiencing any downtime. In case you’re not tech-savvy, the company can also assist you with their free site transfer service.
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Looking for a solid reseller hosting package? InMotion Hosting offers three different reselling packages so you can choose what works best for your hosting business.
With InMotion, you can rent out your:
- Allocated disk space
- Other server resources to people that need web hosting services
How Do I Get Started as a Reseller?
All you have to do is sign up for a reseller account to start your own small web hosting business.
There are three main reseller-hosting plans that you can procure from InMotion. Each plan features WHMCS billing software, DNS clustering, private name servers, a free dedicated IP, and unlimited cPanel accounts. Upon signing up, you’ll get an Enom Domain Reseller account, which allows you to manage your customers with ease.
How are The Performance and Uptime?
It’s always important to settle for a web hosting company with a proven track record of offering reliable services. InMotion ensures that your website will always be online by guaranteeing 99.9% uptime. The company has put in place measures to ensure that websites hosted on their servers never experience downtime or sluggish performance.
Datacenters and Servers
For example, InMotion has invested in two Max Speed Zone data centers, one on the West Coast in Los Angeles and the other in East Coast Herndon, Virginia.
Both data centers are served by multiple tier 1 ISP (Internet Service Providers) and backed by multiple layers of redundancy. In addition, InMotion deploys high-performance servers in all their data centers to facilitate fast and reliable hosting services that you can rely on.
Security and Backup Features
When hosting your website with InMotion, you’ll have the peace of mind of knowing that your files, emails, and databases are secure.
The company has taken various steps to keep user accounts safe depending on the type of hosting you need. For example, all webmasters on the managed WordPress plans can install a free Sucuri security plugin to scan for malware and other security risks.
The remote backup service is included in all plans as long as your website is under 10GB in size. There’s also the option of subscribing for McAfee spam and virus protection for a small monthly fee. If you want even more website security, InMotion offers the option to purchase an SSL certificate that remains valid for 1 year.
Additional Security Features
Additional security measures provided to reseller account holders include IP Deny Manager, password protected directories and Hotlink protection. Every dedicated server also features an Advanced Policy Firewall to prevent common hacking attacks.
Customer Support, Help and Bonuses
Getting support from InMotion is simple. The company provides five ways to have your questions answered.
- Q and A Section
- Web Hosting Knowledgebase
- Phone Customer Support
- Email Customer Support
- Live Chat Support
Web Hosting Knowledgebase
It’s possible to troubleshoot problems on your own by visiting InMotion’s online support center or the Q and A section. On the company’s online Education Channel, you can find plenty of helpful articles, tutorials, and videos.
These resources guide you through using some of the most common web applications such as WordPress, Joomla, Drupal and more. The online help materials are available at any time, and they’re simply invaluable for customers who are new to launching and managing a website.
In-Person Customer Support
Sometimes it’s necessary to get in touch with a customer support agent when your website runs into problems, especially technical matters that you cannot resolve on your own. Fortunately, InMotion technical experts are available via phone and email. For any other pressing issues, you can also talk to an agent via live chat.
There are a lot of conflicting views on InMotion’s human-based customer support channels. Some people claim that getting in touch with an agent can be hard, especially a manager, while other reviewers give credit to InMotion’s short wait times and knowledgeable customer support experts.
Depending on whom you get and the time you contact support, the experience can either turn out to be outstanding or less than satisfactory. For the most part, InMotion is known for offering good customer support as evidenced by their numerous positive ratings and reviews.
Exceptional Money-Back Guarantee
InMotion offers a 90-day money-back guarantee for 6 months+ for business, VPS, and Reseller plans, which is better than most providers. 30-day money-back guarantee for monthly business and VPS plans as well as for all dedicated plans.
Most web hosting companies go out of their way to provide added value in a bid to win over customers, and InMotion is no exception.
Upon signing up for a hosting account with this web host, you can expect extra bonuses such as:
- 90-day money-back guarantees on all 6 months long shared, VPS, and reseller hosting packages
- 30-day money-back guarantees on all month-to-month, dedicated, VPS, reseller, and shared hosting plans
- Easy integration of Google Apps
- Free site transfers
- Free e-commerce, website builder, and add-ons
- $250 worth of (Google, Yahoo, Bing, Yellow Pages) advertising credits
How Does InMotion Hosting Stack Up Against the Competition?
InMotion vs Hostgator
The smallest hosting plan is slightly cheaper than InMotion Hosting but only offers one domain, while InMotion’s smallest plan permits two sites. InMotion offers a few more features, including support for additional programming languages and free restore from back up (HostGator backs up for free, but charges for the restore).
Overall, InMotion is a more versatile host, while HostGator is slightly cheaper and good enough for smaller, simpler sits.
InMotion vs Bluehost
For starters, Bluehost is slightly less per month for a basic hosting package. Both InMotion and Bluehost use SSD (solid-state drives), which are faster. Both offer free SSL certificates, free domains, and unlimited disk space. However, InMotion offers a few additional features including free site migration, free automated backups, and a 90-day money-back guarantee.
InMotion is hands down a better value, but Bluehost might meet your needs, particularly if you are using WordPress.
InMotion Hosting Pros and Cons
Is InMotion any good? The truth is, there’s no perfect web hosting company.
Therefore, it is important to have full knowledge of the strengths and weaknesses of any particular web host that you’re considering. With that in mind, here’s a quick list of the pros and cons to expect from InMotion hosting services.
Here are a few of the top pros of choosing InMotion as your hosting company.
- Generous 90-day money-back guarantee, which only comes second to Dreamhost’s 97-day money-back guarantee
- A wide range of services including shared, VPS, dedicated, reseller, and managed WordPress hosting
- Dependable uptime
- All plans include servers with Solid State Drives (SSDs) and unlimited emails
- Secure hosting solutions
- Free site transfers and backups
- Comprehensive, US-based customer support
- Impressive knowledgebase
- cPanel is included in the management dashboard, which means you don’t need to worry about multiple logins and passwords.
- Priority support is only available with the higher plans
- Account activation isn’t instant
- No support for Windows-based servers.
Looking for an InMotion Hosting deal?
Right now you can save up to 50% on InMotion hosting plans if you use this special discount link. Includes a 30-day money-back guarantee.
Should I Use InMotion Hosting?
While InMotion lacks Windows-based servers, this web host still offers some of the best Linux hosting solutions that money can buy. You also get to enjoy features such as 99.9% uptime, unlimited emails, and free SSDs on all servers, just to mention a few.
The lengthy 90-day money-back guarantee that InMotion provides just goes to show how confident they are with their services. Overall, this company has solid web hosting services and comes highly recommended over many competing services.
Inmotion offers a lot of benefits, depending on your needs and there are not a lot of negatives being said about this hosting provider. However, not everybody complains so do your homework before making a hosting provider decision.
InMotion Hosting FAQ
Although there are many other web hosting companies to pick from, InMotion is regarded as one the best in the industry for three reasons: They offer excellent customer support, a stable network, and scalable hosting plans that grow with your business.
Who owns InMotion Hosting?
InMotion Hosting is a privately held company, established in 2001 and they have offices located in Los Angeles, CA and Virginia Beach, VA.
How many websites can I host with InMotion Hosting?
The number of allowed “addon” websites you can host on one account depends on which plan you got. For Launch plans, you can host 2 websites, for Power plans, you can have up to 6 websites and with the Pro plan, you can host an unlimited number of websites.
How can I transfer my website to InMotion Hosting?
InMotion offers free website transfers (applies to 3 or fewer cPanel accounts, databases and/or websites). If you have more than 3 accounts, websites or databases they can still transfer your website for you but they will charge you $10 per item transferred.
Does InMotion offer automatic site backup?
InMotion runs remote backups every 24-36 hours on all VPS, shared and reseller accounts with 10GB data or less. Larger sites can still be backed up upon special request.
What are the best alternatives to InMotion Hosting?
InMotion Hosting provides a nearly 100% complete web hosting service, however, if you want to shop around then the best InMotion Hosting alternatives you should check out; Bluehost, SiteGround and A2 Hosting.
What kind of support do I get?
How to contact InMotion Hosting? You can get in touch via phone, email, and chat support. Customer support is available 24 hours a day, 7 days a week, 365 days a year. What languages does InMotion Hosting support speak? InMotion Hosting’s customer service is only provided in English.
What are InMotion Hosting name servers?
If your domain name is registered with someone else than InMotion (e.g. GoDaddy or Namecheap) you need to set the domain name’s nameservers to ns.inmotionhosting.com (IP address 220.127.116.11) and ns2.inmotionhosting.com (IP address 18.104.22.168).
What is InMotion Hosting money-back policy?
If you’re not happy with the services provided, InMotion promises to give you a full refund, no questions asked. Business Class plans have a 90-day money-back guarantee.
On the other hand, monthly contracts and Value Class packages come with a 1 month (30-day) money-back guarantee. Keep in mind that if you subscribed to a free domain name when signing up, InMotion will make a deduction from your refund. This goes to ensure that you retain ownership of the domain.
When can I upgrade my hosting plan?
If you’ve outgrown your current hosting plan, InMotion allows you to upgrade servers at any time. Any payments already made will be credited to your upgraded hosting account.
What payment methods does InMotion support?
When paying for an InMotion hosting account, you can choose one of several payment methods. InMotion accepts payments via American Express, Visa, MasterCard, and Discover. Although the company does not accept cash, they allow customers to make payments via money order or check.
How many email accounts do I get with InMotion Hosting?
InMotion’s business class hosting packages come with unlimited email accounts and unlimited storage for those email accounts.
How do I install WordPress on InMotion Hosting?
WordPress is a very popular and free open-source software for running blogs and websites. There are three methods to install WordPress on InMotion, either install WP using Softaculous (a one-click script installer) or you can manually install WordPress on your server. The third and simplest method is to sign up with an InMotion WordPress hosting plan, which has WordPress pre-installed for you on checkout.
Which site builder does InMotion provide?
InMotion offers the BoldGrid site builder, which comes with dozens of responsive designs and modern themes. This powerful website builder creates websites with drag and drop tools. It’s perfect for beginners who have little to no experience in web development.
What operating system is installed on InMotion servers?
All InMotion servers are Linux based. The Linux version installed is CentOS. Unfortunately, InMotion currently does not offer Windows-based servers.
Does InMotion Hosting support ASP.NET?
Unfortunately, ASP and .NET is not supported on the hosting provider’s Linux server. You will need to get Windows hosting from another hosting provider if you wish to use Microsoft server-side scripting. However, there are a number of other types of hosting supported including shared hosting, VPS hosting and WordPress hosting.
Does InMotion Hosting Support domains?
Yes, InMotion Hosting supports domain names. You can purchase a domain name for your website through the Inmotion Hosting website. Alternatively, if you already own a domain name from another provider then it is possible to transfer your domain name to InMotion Hosting.
Does Inmotion Hosting support PayPal?
Paypal can be used for bill items over $50, as long as they are not month-to-month plans. Customers who wish to pay using PayPal should contact the company’s billing department. In turn. InMotion Hosting will then send you a Paypal payment request to complete the transaction.
InMotion Hosting Plans and Prices
One of the areas where InMotion shines is in the variety of hosting packages available. You have a range of hosting solutions to choose from including shared, VPS, and dedicated servers, fully managed hosting, and WordPress hosting. Below is an overview of their plans and current price list.
|Plan name||Diskspace||Bandwidth||Monthly price|
|Launch Shared Hosting||Unlimited||Unlimited||6.39|
|Power Shared Hosting||Unlimited||Unlimited||6.29|
|Pro Shared Hosting||Unlimited||Unlimited||10.49|
|Launch WordPress Hosting||Unlimited||Unlimited||4.89|
|Power WordPress Hosting||Unlimited||Unlimited||6.29|
|Pro WordPress Hosting||Unlimited||Unlimited||10.49|
|1000HA-S VPS Hosting||60 GB||2 TB||29.99|
|2000HA-S VPS Hosting||130 GB||3 TB||49.99|
|3000HA-S VPS Hosting||200 GB||4 TB||74.99|
|Essential Dedicated Server||1 TB 7.2K SATA||6 TB||119.99|
|Advanced Dedicated Server||120 GB SSD or 1 TB 7.2K SATA||10 TB||159.99|
|Elite Dedicated Server||2x250 GB SSD or 2x2 TB 7.2K SATA||10 TB||229.99|
For the latest and most up to date prices visit InMotion’s website.
InMotion Hosting Coupon Codes, Discounts and Deals
InMotion Hosting is a solid hosting company that offers premium and powerful web hosting features yet with cheap and value for money plans. With InMotion you get top-rated 24/7 support, free website backups, a free domain name and solid-state drives (SSDs) come with every plan, plus for extra peace of mind, they offer a very generous 90-day money-back guarantee.
Get 33% off web hosting plans from InMotion. No InMotion coupon code is needed, all you have to do is click on the link here below.
Best InMotion Hosting alternatives
People share their opinions about companies on Twitter each and every day. We monitor tweets about InMotion Hosting and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person.
We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about InMotion Hosting on Twitter.
InMotionHosting Review on Twitter
InMotionHosting vs Competitor Ratings
Michael Gamble (@mikonmedia)
@inmotionhosting Is your site currently down? I cannot access 🙁 504 Gateway Timeout
Juliana P (@JulianaP16)
The latest #ProBlogger #Jobs! Thanks to @nickgenes @inmotionhosting @Janowski #startups #marketing
If you're looking for a good hosting company, I can definitely recommend @inmotionhosting Very happy w/ their uptime, performance & support.
Michael Blanchard (@MikeyBlanchard)
@inmotionhosting you have some of the best customer services/tech support people ever! #Heros #yousavedmybutt
I Have A Dream LA (@IHADLA)
Thank you to @inmotionhosting for your #BackToSchool donation. Our #Watts Dreamers so much appreciate your…
Just got a ping that u r back online @emeracan! I am sorry that we lost six hours due to @inmotionhosting !
Josh Tauber (@JoshTauber)
@inmotionhosting is still terrible. Tried to cancel once I got all my sites back from their db crash and they charged early termination fee!
Pavan Jadhav (@pavan061994)
@inmotionhosting Yo, it's solved. Now just single problem regarding @whmcs but for it I have to wait for them. Anyway, You guys are best.
James Searson (@GreatSearsino)
@inmotionhosting Thanks for getting in touch quickly. Keep us posted as you fix the outages! Thanks again
Kevin Perrow (@kevinperrow)
@inmotionhosting you guys down? West coast dedicated server is offline currently... No one available through chat support. Please advise...
Leo Kowal (@leo_kowal)
@inmotionhosting you guys have lost it. Ongoing power issues @ data center. Site down and tech support that could care less. I'm done.
Mikey M (@mikeym)
@inmotionhosting @brianleejackson I'd also like to request @letsencrypt support for my sites that you host. Thanks!
The HRIS World (@thehrisworld)
#thanks @inmotionhosting @FatmaGJ @calmdf - Thanks for being top engaged community members this week 🙂 >> https://t.co/CTzugMQVxn
keep calm and (@josh_igoe)
@inmotionhosting can i cancel and get a refund?
Sunil Saxena (@sunilsaxena)
Our @inmotionhosting holiday parties were a success. Special congrats to @vanessa_vasile for her 10 years of servic… https://t.co/bfbp86gApT
Is InMotion Hosting really right for you? It can be hard to say, even with our detailed reviews. We recommend going to our sister site WhoIsHostingThis to see what hundreds of actual InMotion customers have to say about their experiences.