HostDime Review: Servers in 7 Countries. We Put Their Hosting Plans to Test

Need exceptional enterprise-grade web hosting, with VPS, dedicated, co-location, and cloud options including OpenStack? Our review of HostDime will help you make an informed choice.

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Paul Newham
Paul has worked as a journalist, PR consultant, reporter, and teacher, and now works as a freelance web content writer specialising in business and technology blogging. He works with UK technical content specialists Red Robot Media, and writes regularly for CommsTrader and Business2Community.

Last Updated on January 18, 2019

A Decent Host for a Few Dimes

So, you’re at the helm of an up-and-coming, entrepreneurial project with big ambitions for the future. You want a website which reflects your vision — slick, professional, premium quality, the equal of anything an established enterprise can offer.

The only problem is, you don’t have the resources or in-house expertise to set up and run an enterprise quality website yourself.

Basic Specialities

If this sounds familiar, you should check out HostDime. HostDime specializes in:

  • Managed web hosting for high traffic sites
  • Taking care of the technical side so you can focus on your business
  • A global network of high-performance datacenters and servers
  • Generous disk space and bandwidth allocation
  • 24/7 support
  • Maintenance from fully qualified engineers

HostDime makes premium quality web hosting available at price points to suit growing businesses.

About HostDime

Describing itself as a “data center company,” HostDime is more than your average web host. With OpenStack public cloud and server colocation services to complement hosting, HostDime’ s business model tips over into Infrastructure-as-a-Service (IaaS), or hosting entire business ICT networks.

HostDime was founded in 2001 running just a single server. Within two years it had opened its first 200 server-strong datacenter in Orlando, Florida, a 25,000 square foot facility and still its main operation center.

hostdime review
The HostDime website.

Fast-forward to the present: HostDime now runs a global network of datacenters in eight countries. It employs 250 people and claims to host more than five million domains. All of that expansion has been self-funded from the start by the same private owners.

Having started out focusing on the typical shared hosting model — renting out portions of server space for client websites — HostDime has ridden the virtualization and cloud waves to develop its managed services — technologies which provide more efficient use of server resources and allow HostDime to offer higher specifications at lower prices.

High-Performance Network

The DimeNOC datacenter in Orlando is the largest privately owned datacenter in the southeastern United States. It also boasts impressive network credentials.

HostDime is partnered with several Tier 1 carriers in the US, including Level 3, Cogent, Telefonica and NTT Communications. All connect to the DimeNOC datacenter via multiple fiber pathways, designed to offer outstanding availability, connection speed, and bandwidth.

Backup Facility In Case of Downtime

What happens if the host servers go down? HostDime takes resilience and security seriously.

The DimeNOC architecture is fully redundant, with Brocade series core and edge routers, Juniper distribution stacks and Cisco switches, plus a monitoring system designed in-house to continually check load balances.

It holds to the highest current standards to handle all traffic demands and minimize the risk of server outages.

  • KernelCare – Automatically updates your VPS kernel without reboots.
  • CloudLinux – Another one for the resellers. If you plan on offering shared hosting yourself, CloudLinux improves server stability and security, delivering a better experience for your clients.

Datacenter Speed and Metrics

Customers can view a range of performance metrics for their host datacenter on the relevant country website. Live network connection speeds for the company’s provider partners are displayed in charts. A server status page also draws on data from Synapse to display any issues on the network in real time.

You can also check connection speed at any of HostDime’s global datacenters, uploading a dummy file to test response times. This is a great way to check out the best datacenter location for your target audience.

See HostDime plans

Video above: If continuity of operations and protection from downtime are paramount to your operation, you should explore what HostDime has to offer.

Datacenter Locations

HostDime makes a display of it’s SSD (solid-state drive) hosting and “lightning fast speeds” provided on its VPS hosting packages. The host offers Linux and Windows packages for different locations:

  • Brazil
  • Mexico
  • United Kingdom
  • United States of America
  • Columbia
  • India

HostDime Performance

HostDime takes performance seriously across all its networks. Here are just a few of the ways it does that.

Uptime Guarantee

All hosting plans offer an SLA of 99.9% uptime per month. If it falls below that, customers are refunded their monthly subscription fee according to the following scale:

  • 95% – 99.9% uptime: 10% of the monthly fee
  • 90% – 94.9% uptime: 25% of the monthly fee
  • Below 90%: Full refund.

Proprietary Monitoring System

HostDime uses its own in-house monitoring system, Synapse, to monitor the performance of individual servers on client accounts.

Developed by its own team of engineers, Synapse allows HostDime’s technical team to identify and resolve issues before clients even notice them. It can carry out 13,000 service checks in under 30 seconds on a single commodity server and repeats checks on 30-45 second cycles.

Primary HostDime Features

Alongside impressive performance statistics, HostDime does have a fair feature set with optimal perks like:

  • Full WordPress support
  • Softaculous auto-installer
  • Development tools
  • Set of analytics tools
  • Enterprise-grade DDoS protection
  • Top-level datacenters
  • RAID10
  • Parallels builder
  • Multiple-channel cross-platform support

There is, of course, more to discuss, but we will cover some additional factors further down the page.

HostDime Specialties

We started out by saying that HostDime positioned itself as a “datacenter company,” so was in the market to offer more than just web hosting. One of its specialty services outside of web hosting is colocation, which gives customers the option to house their own servers in one of HostDime’s fully managed datacenters.

You can rent anything from a single rack to a full cabinet, and get the benefits of HostDime’s high-performance network connections, security, redundant infrastructure, and 24/7 monitoring.

Colocation Services

HostDime offers colocation services in a number of countries including the U.S., Brazil, the UK, Columbia, Hong Kong and the Netherlands.

So what is so special about colocation?

  1. Designed for predicted capacity
  2. Easily expandable infrastructure
  3. Power access and efficient delivery
  4. Improved connectivity
  5. Regularly updated facilities
  6. Top-grade security
  7. Easy expansion
  8. Saves business costs
  9. Increased data safety

HostDime also specializes in proprietary tools. From the Synapse monitoring system to the CORE management platform,

HostDime’s technical team has turned its experience in web hosting to application programming to create a range of bespoke tools aimed at improving clients’ hosting experience.

HostDime review
Managed VPS hosting is one of HostDime’s specialties.

But more than anything else, HostDime’s specialty is providing fully managed web hosting.

From genuine 24/7 technical support at all its global datacenters, to complete support packages for server set up, data transfers, application management, and operating system configuration, HostDime’s managed VPS and bare metal hosting are ideal for running a premium quality website with limited in-house resources.

VPS Hosting

Most leading hosting providers use SSD hosting for their VPS hosting plans. SSD stands for solid state drive. SSDs are replacing Hard Disk Drives (HDD) as a form of storage, and the main reason is speed.

SSDs vs HDDs

SSDs are much faster than HDDs because they’re entirely electronic compared to the more mechanical HDDs.

HDDs are built with moving parts, and this means they use an arm to read and write data. SSD uses flash-based memory to complete the same task, and you can compare the technology to a memory stick. This is a key factor in ensuring fast website speeds with SSD.

Why Your Site Needs to Load Fast

Speed is an important factor when you’re running a website. A fast website ranks higher in search engine results and if you’re running an online store, a slower website will reduce your revenue.

Studies show faster e-commerce websites have higher conversion rates.

Support

All HostDime’s regional datacenters have 24/7 support desks, which can be contacted by:

  • Telephone
  • Email
  • Live Chat

HostDime Live Chat
There are merely a few details to fill in prior to speaking with a live representative. 

Its websites are also a key resource for service and support. We have already mentioned server status, network and connection speed tools.

Added to those, there is also a DNS tool for looking up domain names, and an SSL tool which allows customers to diagnose problems with their SSL certification.

Self-Help Support Options

The websites also include a wide range of self-help resources including guides, manuals, FAQs, and tutorials. There is a forum where customers can find support from the HostDime hosting community, and the staff is also active in responding to queries. The same applies to communication on the company’s Facebook and Twitter pages.

If you sign up to HostDime and change your mind, cancellation is covered by the company’s 45-day money back guarantee.

Keep in mind that this guarantee only applies to shared, reseller and VPS hosting plans. Any dedicated server hosting plans, collocated servers, and domain registration fees are excluded.

View HostDime details

Getting Found Online: SEO Structure

If you’re a small business setting up your website, you may want to learn more about Search Engine Optimisation (SEO). SEO is the process of improving your website’s ranking in organic search results.

A higher Search Engine Results Page (SERP) rank, means you’re more likely to reach potential customers.

There’s a range of factors affecting a website’s SERP rank checker. Many of these are enforced by Google. And if you’re running a small business website it makes sense to pay attention to Google updates – they are the world’s largest search engine.

Google’s Speed Update

Google’s Speed Update pushes slower sites further down search engine rankings. Google-backed its decision with research: sites with slower loading times have higher bounce rates. Google launched its update on a desktop before rolling out to mobile search.

Security and SSL

You’ve probably seen both HTTP and HTTPS sites during your online browsing. HTTPS indicate increased security protocols.

If you’ve installed a Secure Socket Layer (SSL) certificate to encrypt communication between your site and your customers, that’s HTTPS. Websites without HTTPS will harm their SEO.

As with its so-called “Speed Update” algorithm change, Google is also considering security. Sites without HTTPS will be flagged as Not Secure. You may need to consider the professional image you’d like to portray, especially if your customers are logging their private financial data on your site (although HTTPS is considered best practice even if you’re not an e-commerce site).

SEO Guidance from HostDime

Many hosts offer guidance or tools to help you boost your SEO. HostDime’s blog has an SEO where they provide helpful articles on the topic.

Posts include:

  • Detailing Google updates
  • The importance of HTTPS

While HostDime’s blog offers practical advice, it’s not regularly updated so you might want to do your own research.

You can also check your own website using Google’s own tools. If you’re running your own website, it’s prudent to use a SERP rank checker. Enter the term into your browser and you’ll find several free tools you can use to see how your website performs.

HostDime LA Server Options
HostDime’s LA server options. 

HostDime claims to offer the best I/O (Input/Output) capabilities. I/O is an operation that transfers data between devices.

Control Panel

HostDime’s hosting packages come with Web Host Manager (WHM) and cPanel access to help you manage your account settings. If you’re a reseller or managing a VPS hosting or dedicated hosting plan, you can create cPanels from a WHM.

The dashboard lets you do things like determine global settings for the cPanels you create.

If you’ve ever used a hosting account, you may be familiar with cPanel. This is the industry standard dashboard used by most web hosting providers.

What Do I Need a Control Panel For?

When you’re running your website, you might need to execute the following functions from cPanel:

  • Access the 1-click installer (to install a CMS like Drupal or apps to extend the functionality of your website)
  • Manage email (including creating email accounts)
  • Check website analytics

cPanel has an easy to navigate user interface and has been adopted as an industry standard, but there are some hosting companies who use propriety control panels.

How Do I Learn cPanel?

HostDime provides detailed tutorials and resources to help you navigate the interface if you’re new to cPanel and WHM.

There’s a detailed support center with articles on the following subjects:

  • Introduction to cPanel
  • Customizing cPanel
  • How to restore backups

Three Reasons to Host with HostDime

HostDime does have a handful of convincing characteristics which make it a worthwhile host to consider.

  1. Fully managed VPS and dedicated server packages. If you want enterprise standard websites without running the technical side yourself, let HostDime take care of it.
  2. Generous bandwidth and capacity on VPS and dedicated server plans, ideal if you want to run high load sites.
  3. High-performance global datacenters, with genuine round-the-clock support and maintenance.

Three Reasons Not to Host with HostDime

Choosing a web hosting service is a case of picking the right product for your needs. HostDime is geared up to host websites of a certain type and size for certain customers, so all the reasons not to choose HostDime are related to understanding your needs.

  1. If you want a run a small site. Although HostDime does offer shared hosting packages, if you want to run a relatively simple and straightforward site, you can probably find better value and better packages elsewhere.
  2. Price points. For what they deliver, HostDime’s plans represent good value. But why pay for high capacity, or full management for that matter, if you don’ t need it?
  3. Paid for extras. If performance and managed service are not your key requirements from a hosting service, and you would rather get your CMS, script installers, site builders and other applications as part of the package, look elsewhere.

Visit HostDime and Find Out More

Frequently Asked Questions

Now you know the ins and outs of HostDime’s feature set and plans, but we’re sure there is more. Here are some common questions we have covered for your convenience.

Where Do I Download My SSL Certificate?

Your SSL certificate can be accessed via your CORE. You simply log in to your account, locate the certificate menu and proceed to download it. Once this is done, you are ready to use the valid SSL file.

Do I Have to Pay Additionally to Upgrade Hardware?

Yes, you do. Prices for hardware upgrades vary entirely on the type of hardware you are looking to upgrade to. Furthermore, the performance of the hardware will also determine your proposed upgrade price.

How Do I Reset My Plesk Password?

You can reset your Plesk password in two ways. They are:

  • Retrieve the password via your remote desktop, following a few easy steps outlined by HostDime
  • Alternatively, you can reset the password using personal details for identification purposes

If you’re tired of technical details and would like to see what actual customers have to say about HostDime, head over to our sister site, WhoIsHostingThis.com. It has dozens of user reviews in addition to answers to frequently asked questions.