Hawkhost Hosting Review: ‘The Best 24/7 Support Team on The Planet’. But How’s The Hosting?

Are you a small or medium-sized business looking for robust, reliable web hosting? Need straightforward and above-board customer support? Read our review of Hawk Host to find out if it's right for you.

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Brenda Barron
Brenda is a freelance writer, business owner, and WordPress enthusiast. She lives in California with her husband and two children.

Last Updated on August 5, 2020

If you have a new business or blog and don’t mind paying a few bucks extra to lock in a month-to-month web hosting plan, Hawk Host might be worth checking out.

Not having to prepay for two or three years to get the best deal is a relief to many small business owners who want to mitigate risk.

Hawk Host has a nice system ready for its users. The shared hosting interface is simple to understand, it offers an integrated website builder, there’s ample customer support, and VPS and semi-dedicated plans are also available. Keep reading to learn more about whether or not Hawk Host is the right choice for you.

What Can You Expect From Hawk Host?

Hawk Host primarily sells shared hosting, meaning you pay a monthly or yearly fee to share a portion of a server.

This often causes slower speeds and less power compared to that found with VPS or dedicated server hosting, but the majority of websites using shared hosting are small enough that they don’t experience ill effects.

Free Website Migration

Every hosting plan from Hawk Host has free migration support. So if you have a website on another host switching shouldn’t be an issue.

hawk host homepage

 

Boost Your Site Speed: Easy Integration with Cloudflare

Each plan is optimized and ready to work on the CloudFlare content delivery network. This integration ensures that you don’t have any problems with the configuration and that you can simply activate the CDN from the convenience of the Hawk Host control panel. After that, you should start seeing a speed boost on all of your sites.

Support for Many CMSs and One-Click Installations

Hawk Host also offers support for multiple content management systems including WordPress, Drupal, Magento, and Joomla. You receive a wide variety of system-specific tools, along with the convenience of one-click installation.

Customer Support and Uptime Guarantee

As for support, you get a solid deal with technical support. Plus, there’s a 99.99% uptime guarantee.

Additional Features

Some of the other attractive features packed in with all shared hosting plans include the following:

  • At least 10,000 MB of space (goes up to unlimited)
  • SSD (solid-state drive) storage, for speed
  • Unlimited bandwidth
  • Unlimited domains
  • Unlimited databases
  • A free Memcached server
  • Lightspeed web server
  • A free SSL certificate.

What’s also interesting is that Hawk Host lets you choose the location of the server that your website is hosted on. So if you’re located in the Los Angeles area, selecting a local server means end users in that area can access your site a little quicker.

Control Panels

Hawk Host includes the popular cPanel Control Panel with all its shared hosting packages, but where the company shines is its inclusion of a control panel with the VPS hosting packages (many vendors expect VPS users to manage their servers from the command line and charge for a GUI control panel).

This means that you can easily do things like managing your account, view your resource usage, upload files, service your databases, and so on using a GUI interface, even as you move up into more premium-level hosting.

As a small business owner, this is the time that you can save and use for other things.

What Types of Hosting Plans are Available?

To start, it’s worth pointing out that Hawk Host has a 30-day money back guarantee. This is particularly useful for those who signed up for a multi-year account since you can still get all of that money returned.

As for the shared hosting plans, you can choose from the following feature sets:

  • Unlimited bandwidth
  • Databases and domains
  • 10,000 MB of space
  • Free migrations
  • Free SSL certificates
  • Memcached servers

Entry-Level Plan

Hawk Host’s entry-level plan offers 10,000 MB of storage space, while its premium offering gets you unlimited disk storage.

If you are interested in displaying a lot of high-resolution product images or video clips that demonstrate key features of your products, you can relax, knowing that you will have the space you need for your files.

As you can see, the only reason you would go for the higher tier is if you’re in need of unlimited space. This can come in handy for sites with higher amounts of traffic or with lots of media involved.

Equally Affordable VPS Pricing With Extra Power

A virtual private server (VPS) gives you more hosting power and control over the server you’re running the site on.

It’s still a shared server, but you gain access to various features that you would only be able to get with a dedicated server without the hefty cost.

Keep in mind, however, that Hawk Host often offers a promotional price for yearly plans. Hawk Host also has a monthly option.

Hawk Host review

View Hawk Host plans

Choose Your Operating System

For example, the VPS plans all have strong control panels along with support for these operating systems:

  • Ubuntu
  • Fedora
  • Debian
  • CentOS

VPS Sample Packages

Some packages you might encounter from the Hawk Host VPS include:

  • Equal share CPU, 1024 MB of memory, an SSD powered environment, 30 GB of space, and 1500 GB of bandwidth
  • Equal share CPU, 2048 MB of memory, an SSD powered environment, 40 GB of space, and 2000 GB of bandwidth
  • Equal share CPU, 4096 MB of memory, an SSD powered environment, 50 GB of space, and 3000 GB of bandwidth.

Root Access and Alternate Control Panel

VPS plans have full root access for ultimate customization, and you do have the option to pay extra per month if you want a more powerful control panel for managing your server.

What are the Technical Specifications for Hawk Host’s VPS Accounts?

  1. SSD Powered with RAID10
  2. Newest Generation Intel Processors
  3. Minimum 64GB Memory
  4. 1 GB Network Ports
  5. Control panel included for free
  6. Ability to view VPS resources and usage
  7. Ability to build and repair your VPS
  8. 24/7/365 Support
  9. Support staff trained in all Linux operating systems
  10. All VPS plans are semi-managed
  11. Hosting and cPanel/WHM specialists available
  12. Unlimited incoming and outgoing email
  13. Unlimited email accounts
  14. Your choice of mail server software

View Hawk Host VPS plans

Semi-Dedicated Server Hosting

Although it’s not advertised that well on the Hawk Host website, the company does have a couple of plans for semi-dedicated hosting. This type of plan is in-between that of a VPS and a dedicated server. Essentially, it provides a server with fewer websites sharing it. It’s more expensive, but your performance levels improve.

You’ll encounter some cool features from semi-dedicated server packages:

  • 20 GB of space, 2 CPUs, and 2 GB of RAM
  • Unlimited space, 2 CPUs, and 2 GB of RAM.

Does Hawk Host Offer Reseller Accounts?

Yes, Hawk Host offers three tiers of reseller accounts for those who want to manage multiple websites.

In addition to the storage space and bandwidth you need, you can opt for support for varying numbers of websites (currently, you can purchase plans supporting 50, 100, and 200 websites).

You will also get the necessary management tools to handle such a large number of websites and accounts.

Unlimited Email Accounts

Purchases of Hawk Host hosting plans come with email functionality at no additional charge.

You can create an unlimited number of email accounts, set up an unlimited number of forwarding rules, and receive an unlimited number of emails.

You can also access your email anywhere using the web-based interface, and Hawk Host helps keep your inbox clean with its spam protection services.

What’s the Hawk Host Interface Like?

As we discussed a bit above, the Hawk Host control panel is easy for beginners to manage.

Programmers will want to know that you can create unlimited MySQL databases, and Hawk Host offers support for Perl, Python, Ruby on Rails, and PHP 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, and 7.1.

Amp Up Your Performance With Memcached and LightSpeed

Some of the other ways to customize and empower your website include SSH access, memcached, and the LiteSpeed Web Server.

Domain Services

Hawk Host provides a domain name research and buying tool, meaning you can either transfer over a previously-owned domain name or find a brand new one.

New domain names generally cost about $10 per year, but you could end up spending thousands of dollars if the domain name is already owned. In this case, it’s generally recommended to keep searching for suitable domains until you find one that’s reasonably priced.

After buying an initial domain, you can set up an unlimited number of add-on domains, parked domains, and subdomains.

Domain redirects are also supported, making it easier to send people to the right place.

SSL Certificates

The free SSL is a huge benefit since many other hosting companies charge for that.

When signing up for your account, you’ll be presented with a few upsells. It all depends on what you’d like for your website.

These upselling products include the following:

  • An AlphaSSL certificate: this allows you to completely secure an e-commerce website, making customer payments secure and providing you with a badge to show that your website is safe.
  • An additional 5 GB of space: you’ll have to pay a little extra for this.
  • An additional 10 GB of space: same as the additional space plan above, but you’ll pay even more money per month. There’s no reason not to simply opt for a better plan.
  • ID Protection: you can hide your personal information from people online. It’s not a huge deal to have your personal information attached to your website, but paying this extra fee will prevent spammers from locating your email address and sending you messages.

Need a Website? Weebly Site Builder is Included

The Weebly Professional Site Builder is included with every plan from Hawk Host.

Although many users might not go with Weebly to build their sites, it’s at least nice to know that Hawk Host has partnered with a reputable, and easy-to-use, site builder.

Weebly has some decent e-commerce support as well, so you can pair this with the free SSL to run a complete, secure e-commerce store.

Hawk Host also provides unlimited email accounts and email forwarders, making it easy to configure your company’s emails. This is pretty standard with most hosting companies, but some of them limit the number of email accounts depending on your pricing plan.

The History of Hawk Host

Hawk Host started in 2004 and was originally called Devoted Host. The company has always focused on reasonably priced shared hosting plans, along with additional services such as VPS, semi-dedicated, and reseller hosting.

As a relatively young company, Hawk Host supports a little over 80,000 websites.

About 15 people work for Hawk Host, most remotely.

With hosting datacenters in places like Los Angeles, Dallas, Washington, Toronto, Amsterdam, Singapore, and Hong Kong, this is a young company with lots of potential due to its pricing and simplicity.

Datacenters

Hawk Host uses 7 datacenters in the U.S., Europe, and Asia:

  • Dallas, Texas
  • New York City, New York
  • Los Angeles, California
  • Amsterdam, Netherlands
  • Singapore
  • Hong Kong
  • Toronto, Canada

The location of a company’s data server is important since you want your site hosted on a server that is located as close to your primary user base as possible. The closer the two, the faster your files transfer to your visitor.

Speed is of the essence when it comes to impatient consumers.

Is There Anything Particularly Special About Hawk Host?

Hawk Host emphasizes transparency and communication: information on critical issues is shared via its Twitter account and other customer service channels.

They also boast of automation technology which automatically fixes common errors that occur in hosting. At the same time, they underscore an emphasis on 24/7 human monitoring of all of their systems.

Simple and straightforward shared hosting plans set Hawk Host apart. Pricing is rather inexpensive, even if you opt for a VPS or semi-dedicated server.

Plus, with the option to go month-to-month, Hawk Host gives smaller businesses the flexibility they crave by removing the need to commit to years-long plans from the outset.

How is Hawk Host’s Customer Support?

Hawk Host customer support is available 24/7, 365 days a year.

You can contact support through email or browse the discussion forums to troubleshoot on your own.

Hawk Host offers active social media accounts, a knowledge base, forums, a help desk, and a server status page. They also provide helpful information via their blog.

No Phone Number or Live Chat

Over the years, Hawk Host has experimented with various contact options.

At the time of this review, Hawk Host is not offering live chat or a telephone number.

It uses a ticketing system and email for sales and technical support.

hawk host twitter
Hawk Host’s Twitter account is a good place to get status updates, tips, and news about new features and services.

Security: How Will my Website and Data be Protected?

Security is also a part of support. That’s why Hawk Host has everything from DDoS protection to file system protection to an external application firewall.

Backups and Protection from Spam

It even has Daily R1Soft backups, keeping you at peace just in case your site goes down or loses any of its data. In short, you get an automated, seven-day rolling snapshot of your site.

You will also get SpamExperts, which prevents spam from ever reaching the email inboxes you create with Hawk Host.

Is Hawk Host the Right Choice for Your Small Business?

This decision will ultimately come down to your business, your needs, and your budget. But generally, it’ll be a suitable choice if you have a small to medium-sized business, require low hosting costs, or need an affordable VPS.

However, companies that require dedicated servers, phone support, or who expect high traffic volume should look elsewhere.

While your situation may differ, the above guidelines should help steer you toward the right decision. And as always, good luck with your next web development project!

See all Hawk Host features

Hawk Host FAQ

Here we answer a few common questions about Hawk Host.

Let us know if you have a question that’s not answered in this review. We’d be happy to research it for you!

Where can I find the Hawk Host phone number?

There isn’t one. Hawk Host delivers its 24/7/365 customer support via email, help desk, and provision of an online help-yourself knowledgebase. They also provide a server status page and are active in social media. This “no phone number” model of customer service is common in the tech world. If you prefer a web host with phone support search our other host reviews and determine first if in-house (versus outsourced) phone support is important to you.

Does Hawk Host set up accounts on the weekends?

Accounts are set up 24/7/365. All orders are manually verified to deter fraud. After that, according to Hawk Host, Shared and Reseller accounts take 1 – 2 hours max to set up. VPS accounts may take up to 24 hours depending upon what type of configuration you have ordered.

Does Hawk Host support the Zend framework?

Yes, it’s supported on Hawk Host’s shared and reseller servers. The host recommends that you install by using cPanel (your control panel) to first access Softaculous. Softaculous is a one-click installer that will make installation of Zend quick and easy. If you run into a problem with your install, Hawk Host invites you to submit a help desk ticket.

Does Hawk Host accept Bitcoin or other cryptocurrencies?

Yes, Hawk Host accepts Bitcoin and Bitcoin Cash.

What are the technical specifications for Hawk Host’s cloud hosting?

  • SSD (solid-state drive) storage
  • Cloudflare-optimized
  • Litespeed Web Server
  • Free migration support
  • 1-click application installer
  • 30-day money-back guarantee
  • 24/7/365 customer and tech support
  • 99.9% uptime guarantee
  • Unlimited MySQL/MariaDB databases
  • SSH access available
  • Easy to use cPanel
  • One-click software installations
  • Ability to manage your sites, files, and databases
  • Free Unlimited SSL Certificates (from Let’s Encrypt!)
  • Ability to set up your MySQL/MariaDB databases and users
  • Memcached and Redis
  • PHP, Ruby and Python version selector
  • Ability to run cron jobs
  • Unlimited email accounts
  • Unlimited email forwarders
  • Access-anywhere Webmail
  • Unlimited incoming emails
  • SpamExperts
  • Support for PHP 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, 7.1 and 7.2
  • Support for Ruby 1.8, 1.9, 2.0, 2.1, 2.2, 2.3 and 2.4
  • Support for Python 2.7, 3.3, 3.4, 3.5, 3.6 and 3.7
  • Support for Perl, Ruby on Rails

Is Hawk Host right for you? Check out our sister site WhoIsHostingThis.com. In addition to expert reviews, it includes reviews from actual Hawk Host users who can provide information about what it’s really like to host with them.