BigRock Review: Is Their Hosting As Rocksteady As Their Name?

Looking for web hosting that offers speed, reliability, and a website builder? Read our review of BigRock to find out if it's right for you.

Disclosure: Your support helps keep the site running! We earn a referral fee for some of the services we recommend on this page. Learn more
Brenda Barron
Brenda is a freelance writer, business owner, and WordPress enthusiast. She lives in California with her husband and two children.

Last Updated on December 30, 2019

BigRock Web Hosting: What’s this Host Known For?

In the hosting industry, most companies have a strong niche that they adhere to. Whether it be small businesses, bloggers, or artists, it just makes marketing easier, and you can get the right plugins and add-ons for the target demographic.

Which is why it’s surprising to see BigRock, a web hosting, and domain registry company, manage to pull off their well-rounded approach quite spectacularly. It provides plans and add-ons that suit all sorts of people, from individuals to businesses, and it doesn’t skimp on the plugins or advertising.

BigRock: Part of EIG

This may come from the experience and skill offered by being a member of Endurance International Group, an organization dedicated to providing:

  • Hosting
  • E-commerce
  • Web tools to customers across the globe

BigRock seems to be overall a flexible host, one that can accommodate almost anyone, but let’s take a closer look at what that versatility offers you.

BigRock’s Plans and Tiers

As far as hosting goes, BigRock certainly isn’t lacking.

The only thing it’s missing is dedicated servers. Shared hosting is the main attraction, and it comes in Linux and Windows. There isn’t much difference between the plan tiers: usually, it comes down to tacking on another unlimited feature you might need. The extra add-ons are available for all customers.

There aren’t a lot of plugins, but all the essentials are in every plan.

Included Extras

There’s Softaculous, so all the basic apps can be installed in one click and other necessities such as:

  • SSH access
  • phpMyAdmin
  • cPanel or Plesk
  • WHM
  • DIY site-builder
  • 99.9% uptime guarantee
  • 30-day money-back guarantee
  • Apache & Ruby on Rails
  • 24/7 dedicated technical support
  • Unlimited transfers

You might not get a ton of free stuff, but you won’t be missing out on anything you need.

There’s also a wide variety of specialized hosting, including WordPress, reseller, and e-commerce hosting. However, these plans appear to be identical to the Linux hosting plans (it’s not like you can host a website on Zencart!).

Reseller and VPS Hosting

It’s not very clear if these pages are just for padding, or if you’ll get a specialized experience based on the specialization you choose. The exception is reseller hosting, which of course is pricier, has resource caps, and usually comes with WHMCS.

In the meantime, here is a summary and comparison of what to expect from the Windows vs Linux Reseller battle:

Plans Essential Economy Deluxe Premium
Linux 40 GB Space

800 GB Transfers

Unlimited Websites

50 GB Space

1000 GB Transfers

Unlimited Websites

Free WHMCS

100 GB Space

2000 GB Transfers

Unlimited Websites

Free WHMCS

200 GB Space

4000 GB Transfers

Unlimited Websites

Free WHMCS

Windows 10 GB Space

200 GB Transfers

Unlimited Websites

25 GB Space

500 GB Transfers

Unlimited Websites

Free WHMCS

50 GB Space

1000 GB Transfers

Unlimited Websites

Free WHMCS

100 GB Space

2000 GB Transfers

Unlimited Websites

Free WHMCS

Then there’s virtual private server (VPS) hosting. The servers don’t have the best specs in the world for their price, but they get the job done. You’ll have your pick of CentOS or Ubuntu, and Plesk, or cPanel. The only thing you don’t have a choice of is unmanaged and managed; you’re stuck with the latter. But cPanel with WHM will give you full root access if necessary.

BigRock review
The BigRock website

All in all, the company is living up to its promises so far. Each plan has plenty of customization options and you have a lot of free will concerning how you wish to set up and run your website.

Simple Domain Registration

Web hosting isn’t going to do much for you if you don’t have a domain to host. If you own one already, you can easily transfer it to BigRock. Otherwise, their helpful search engine and domain registry are here to help you pick out the perfect domain.

The prices range from affordable to quite expensive. If you’ve never tried to register a domain before, you may find some names costing several grand, but you won’t see much different elsewhere. In fact, the prices on BigRock seem to be fairly reasonable overall.

BigRock Domain Purchase
BigRock offers a simple method of purchasing domains alongside being a host. 

If you’re after a premium domain, it’s worth it to examine all your options and see if you can get a better deal, but this company is one of the main registries you should be checking for steals.

Need a Website? Try the BigRock Drag-and-Drop Site Builder

While you’re at it, if you’re buying a domain, that means you may not have even designed the site yet. In that case, BigRock offers a DIY Site Builder. This actually functions as its own shared hosting service with plans, but no worries — all the features are the same.

What Do I Get With the Site Builder?

In a nutshell, everything you need to get your site online fast:

  • Free templates (these are pre-built web designs that you can customize)
  • Free images to use
  • Drag-and-drop functionality for simplicity
  • Email and web hosting

You won’t be missing out on anything you’d get if you bought the normal plan instead. So if you’re in need of a way to easily design your website without any coding knowledge, this is the best way to go about it.

A Generous Amount of Features

There are a lot of goodies to be found, all sorts of utilities that will help get you on your feet.

From something as simple as an SSL certificate to a major installer like Softaculous, there’s no need to worry about running out of options.

  1. “Unlimited Everything”
  2. Web Acceleration
  3. Email Hosting
  4. Softaculous
  5. SSL Certification
  6. SiteLock
  7. Root Access
  8. RAID 10 Protection
  9. Coding Language Support
  10. Free VPS Backups
  11. 24/7 Support
  12. Money-Back Guarantee
  13. Intuitive Control Panel

Unlimited Everything

Depending on what shared hosting plan you get, there are no limits on space, email, bandwidth, or how many websites you can have.

Fast Site Loading with Web Acceleration

Shared plans contain Varnish, an accelerator that helps speed up load times tenfold.

Email Hosting

You can buy it separately or get it with any other transaction. It’s important to have an official domain-based email address, and this is the place to get it.

You’ll Get Access to Over 400 apps via Softaculous

WordPress, Joomla, Drupal, and more, all available in one click.

SSL Certification

If your site processes transactions or contains sensitive user information, such as credit card info and addresses, SSL encryption is beyond necessary. Even if all its stores are passwords, unless you want a big gray “Not Secure” warning in the corner whenever people visit your site, you’ll still want to pick up a certificate.

SiteLock

It doesn’t come cheap, but if you want to protect your site from malware and hacking attacks, this firewall will do some serious work.

Root Access

VPS or shared, you don’t have to sit back and wait for someone else to do something you could easily do yourself.

RAID 10 Protection

When hard drives fail, they’ll be protected by RAID, ensuring that those critical backups aren’t lost forever.

Coding Language Support

Perl, Ruby, Python; whatever your specialty, you’re not left out.

Free VPS Backups

This speaks for itself, really. Who doesn’t like free backups? Otherwise, you’ll have to pay for CodeGuard, but it’s not too expensive.

24/7 Support

Over the phone, live chat, or email, BigRock’s support is always around to help.

Money-Back Guarantee

Except for VPS hosting, there’s a 30-day money back guarantee, so feel free to test the waters.

Intuitive Control Panel

All BigRock customers get what the company calls the Customer Control Panel (CCP). Depending on the type of hosting you purchase, you will get either a cPanel or Plesk control panel.

Though BigRock’s control panels are branded, it does not appear that the company has made any changes to the apps themselves. If you are familiar with cPanel or Plesk, you will have no issues using BigRock’s tools.

BigRock Control Panel
A demonstration of accessing your file manager via cPanel, one of BigRock’s control panels. 

See all BigRock features

Some Small Issues

This host seems to be a pretty reliable, well-rounded one. There aren’t a lot of bad things to say about it, but there still are some issues that need to be addressed. Take a look and make sure none of these is a deal-breaker.

Windows vs. Linux Plans

Linux hosting costs less than Windows hosting. That’s just a fact of the internet, and no one can complain. Linux is a completely free, open-source operating system, while Windows is a pricey one with fewer features for web hosts.

So when web hosts don’t offer Windows plans or said plans are much more expensive, nobody really bats an eye. However, what will raise a few eyebrows is when the two services aren’t presented in a way that’s easy to compare.

Linux’s Noteworthy Stats

BigRock’s best Linux plan boasts unlimited domains, disk space, and bandwidth, and this is proudly proclaimed at the top of the page. But at the top of the Windows page, the banner (which was obviously copied and pasted) says simply, “Disk Space, Bandwidth, and Email Addresses.”

Windows Letdown

The Windows servers have half the RAM, no option for unlimited domains, no Varnish, no Softaculous (and therefore no easy WordPress installation), and no SSH access. And all this at nearly twice the cost. Definitely, quite a few drawbacks to consider here.

View BigRock plans

A Confusing Website

This can be perceived as nitpicking. Even so, a well-laid-out website, with proper grammar and designers who care, reflects well on the quality of the host. However, this website was rushed, that much is clear.

The issues range from grammar errors abound to images containing prices in inconsistent currencies. It detracts from the professionalism of the website.

Purely An Impression Factor – Although An Indicator

Of course, you shouldn’t choose to not use BigRock because the company failed to use a period a few times. However, there are some issues that are a cause for concern.

For instance, a money-back guarantee is not available for the VPS plans — but scroll down and you’ll find that the company does, in fact, claim “a complete 30 money-back guarantee [sic]”. This small error could cause a problem for a customer who thought he or she was covered.

I’m also not sure how the company managed to get cPanel on Windows, but I’m inclined to believe that someone copied from the Linux page and forgot to change the wording.

Small List of Features?

Everything you need is available, but what about everything you want? Many hosting companies rely on the sheer number of free add-ons alone, but BigRock boasts only Softaculous. You have the power to install whatever you want with cPanel and shell access, but it won’t come cheap.

BigRock Softaculous
BigRock’s much sought after Softaculous has an intuitive interface for easy use. 

The plans are also rather bare bones, the entry ones especially. You’ll have to pay two dollars more just for the same feature list and two extra websites. Yeah, shared hosting is dirt cheap, but still. There are often minimal differences between plans, but it comes at a notable price.

It is nice and user-friendly for the company to separate the plans into those for advanced users, businesses, and more. But it sometimes feels as if it’s stretched to meet this goal for no reason.

The Big Pros

BigRock Hosting has a few flaws, some mundane, some a bit more of a problem. But even so, the quality of their service shines through, as does their dedication to providing a simple and versatile platform for all users.

Everything You Need for Your Web Hosting

There might not be a lot of plugins, but you’re not missing anything important. Security, high-speed apps, one-click installers of important programs, a site builder — it’s all there if you need it. Your website will never lack for anything that’s truly necessary, and some hosts can’t even promise that much.

Sure, it could have more. But it’s rare enough to see a host that even gives you a choice between Windows and Linux, unequal as that choice may be, much less cPanel and Plesk. Softaculous should tide over most users, and anything else, if truly necessary, can be bought and installed manually.

Very Affordable

BigRock has some of the lowest prices on the market, at least for shared hosting. This makes it suitable for individuals and small businesses who can’t be spending all their monthly profits on hosting costs. Even the highest level Linux plan could be paid for a year with less than a week’s check.

The VPS hosting isn’t the best-priced product ever, but there’s much worse out there. And for the quality of the server computers, it’s hard to complain. In general, the prices on this site are decent at worst.

Great Support

The customer support of this company is one of the things almost every review seems to applaud. There’s a help center, and while it’s not the biggest knowledgebase out there, it gets the job done. An interactive guide is available for members only as well. This should solve a majority of issues.

BigRock Support
Screengrab of the BigRock knowledgebase

But if your question isn’t answered, you can connect to support via email, phone, or live chat. It’s standard for hosts, but the service is lauded as friendly and helpful, so don’t be afraid to give the company a call.

Money-Back Guarantees

BigRock offers a 30-day money back guarantee for all its hosting products. Customers are asked to take back-ups of anything they might want to keep before asking for a cancellation and a refund.

Customers may take advantage of the money back guarantee only once.

BigRock and Its Competitors

BigRock shows similarities to many other web hosting services. Like GoDaddy, BigRock is a leading provider of domain names and domain registration services.

Like Bluehost, BigRock offers rock-solid hosting options for users who have built their websites using the WordPress content management system (CMS).

HostGator Simplicities

Like HostGator, BigRock offers simple, easy-to-understand, easy-to-use, but still full-featured shared hosting plans for those looking to get up and running with a website for their small business with as little hassle as possible.

By offering all of the above features and services (and more), BigRock is a company whose web hosting services are capable of meeting the needs of many people. The company offers good, all-around solutions, and you cannot go wrong with choosing this company.

Areas Where BigRock Shines

As we have mentioned above, BigRock offers many products and services and is a company that is capable of meeting the needs of many people. However, are there groups of people for whom BigRock is an especially good option?

Yes, there are.

BigRock’s WordPress plans are especially good.

Resource Allocation and Domain Purchases

While the entry-level option is limited in its resource allocation, we rarely see a lower price for WordPress hosting. The mid-range plans both offer unlimited resources, but you are limited to the number of websites/domains you can use per account.

As such, the top-tier, Pro plan is where BigRock shines. In addition to getting an unlimited allocation of resources, the Pro plan allows you to host an unlimited number of websites.

For those who are looking to purchase domain names, BigRock is a great option. While the company does not offer any domains that others do not, BigRock does provide competitive pricing and great discounts so that you spend less on your domain name.

A Host For Everyone

BigRock offers a wide variety of services, from those that are extremely specialized to those that are more general. Whether you’re a big business in need of a VPS that supports e-commerce plugins, or an individual in search of a host for your WordPress blog, there’s a plan for you here.

Most of the host’s issues are minor, though if you need Windows hosting, you may wish to search for one with more features. Otherwise, BigRock is a good fit for just about anybody, and a safe bet in general. The reviews are favorable and the quality of their hardware and services backs up their claims.

Solid Universal Linux Solution

Beginner or expert, if you need a versatile and reliable Linux host, with a domain and a site builder to boot, this is a great place to look.

Visit BigRock for more information

If you aren’t certain that BigRock is right for your hosting needs, click over to our sister site WhoIsHostingThis.com. There you’ll find dozens of reviews from actual BigRock customers.

Frequently Asked Questions

Some of you may be here to acquire answers to some standard queries about BigRock as a host, so here are a few frequent questions answered.

Can I Migrate Emails To GSuite?

Yes, you can. BigRock has an extensive guide on their site on how to do so, in their Knowledge Base.

Is There a Fee For Upgrades and Downgrades?

BigRock does not mention any fees about upgrading and downgrading, so we are under the impression that the only difference you pay is the difference in plan price unless it’s cheaper of course.

How Do I Customize My Ecwid Account?

In order to add new products and manage your Ecwid account, you’ll have to log into it exclusively. Furthermore, you have Ecwid widgets and features available to add to your site.

I’m Confused, Which Products Are Included Under the Money-Back Guarantee?

The products included in the money-back guarantee policy are as follows:

  • Share Hosting with a single domain
  • Shared Hosting with multiple domains
  • Reseller Hosting
  • Email Hosting, both business and personal
  • Website Builder