Bottom line: As a website builder, Web.com focuses on the basics, such as simple pre-designed templates and a drag-and-drop editor. Most of Web.com’s plans are targeted at small businesses. For those with zero coding experience, Web.com is easy to use and could be a good solution. However, customization is limited. If you’re new to website building, Web.com could be a good start for your first website or online store.
Who should choose Web.com? Solopreneurs and small businesses (SMBs) that want an all-in-one website or online store solution.
What we like about Web.com
- Affordable: I haven’t seen a complete website package (with free domain and Secure Sockets Layer (SSL) certificate at such a low introductory price. It almost makes up for Web.com not offering a free trial or free plan.
- Free LLC formation: One of the most unique features of this website builder is that it offers free formation of a limited liability company (LLC). This is helpful if you’re just starting a business; it isn’t a common offering from web hosts or website builders.
- Easy to use: I’ve used a lot of website builders and Web.com’s is one of the standouts when it comes to ease of use. The menus are intuitive and none of the options are confusing. The drag-and-drop editor makes modifying one of its 150+ templates simple.
- Professional design services: If even the thought of using a predesigned template sounds intimidating, no worries. Web.com gives you the option of hiring a professional to design a site just the way you want it. It’s a little pricey, starting at $1,499, but if you want a hands-off approach to website design, this is a good solution.
- Online store: I’m glad to see that Web.com has improved its features for online stores. Previously, Web.com didn’t offer abandoned cart recovery, and it has since rectified that. It’s easy to upgrade to an affordable e-commerce plan and all stores include inventory management.
- Mobile responsive themes: Whether you’re using Web.com to build a website or an online store, all of its templates are mobile-responsive. Your website automatically resizes and looks great on phones, tablets, or desktop computers.
What fell flat
- Limited customization: Although it’s easy to build a website and modify the design, you can’t do a lot on the back end. In fact, there’s no easy way to access your code at all, and this is intentional on Web.com’s part.
- Upsells: This is why Web.com limits your access and ability to customize your website — it wants you to purchase SEO and marketing services from its team. You can’t add meta descriptions or code to your site without Web.com’s help, which comes at an added cost.
- Pricing doubles: Speaking of cost, while it’s cheap to get started with Web.com’s website builder, the price doubles after the first year. So, if you opt for the $19.95-per-month plan for the eCommerce Premium option, it jumps to $39.95 per month when it renews.
Web.com’s Editorial Review
What Web.com excels at is providing a ridiculously easy-to-use website builder and low plan pricing — its drag-and-drop editor is super intuitive. But if you want customization, you’ll find it lacking because Web.com wants to sell you extra services.
Also, while the pre-designed templates are clean and simple, they’re not standouts by way of design. Although it offers SEO tools, for example, it limits your access to your site’s code, so you can’t optimize your site — you have to pay someone else to do it for you.
- Website builder
- Stock photo and video library
- Free domain, SSL certificate, LLC formation
- Logo builder
- Blog tools
- SEO tools
- Appointment scheduling
- Online store
- Reporting and analytics
Plans and Pricing
Web.com offers very low introductory rates for its website builder plans, which include not just the website builder but a free domain and hosting. Consider each plan:
- Website Essentials–$1.95 per month
- Good for: Personal website building
- Business Essentials–$3.95 per month
- Good for: Small-business websites
- e-Commerce Essentials–$9.95 per month
- Good for: New e-commerce businesses
- e-Commerce Premium–$24.95 per month
- Good for: Established e-commerce business
But if you pay monthly, renewal rates are much higher than the introductory rates. Website Essentials, for example, jumps from $1.95 for the first month to $14.99 per month thereafter. If you pay annually, Web.com offers lower monthly fees for its four packages, starting at $4.95 per month for the first year.
Web.com offers four plans — two for creating websites and two for online stores. Many of the site building features are available across all plans, but some advanced features are reserved for the higher-tier plans.
You get two options when you first start using Web.com: answer a few questions to have the company create the site for you, or choose a template you like and design it yourself. Creating a website with Web.com’s site builder was easy. I just clicked a few buttons and replaced images and text with my content.
All of Web.com’s nearly 200 templates are mobile-responsive, so your site should look great on any device. I previewed my site by clicking at the top of the site builder on the device I wanted to test. The templates are clean and simple, which is kind of a themed “blank” canvas for your website. Although you get plenty of industry-specific template options, they’re all like facsimiles of each other. The designs are traditional and fairly standard.
Unfortunately, if you choose a template and are unhappy with the design halfway through, you’ll have to start over with a new template and add your content again. Other site builders, like Wix and Squarespace, offer easier template switching so you don’t lose your content.
It was easy to modify my site by dragging and dropping features or blocks using the left-hand menu. Everything was labeled with terms that make sense for almost anyone, though there may be terms you aren’t familiar with if you’ve never designed a site before.
I found it incredibly intuitive to edit text blocks — just click where you want to change text and type, or copy and paste your own content. Web.com’s website builder automatically saves as you make changes, so you don’t have to interrupt your flow to save your progress.
Web.com’s main dashboard could use an update. The UI is somewhat intuitive, but it takes a few clicks to get to the website builder. When I first logged in, the load time for the site builder was more than 10 seconds. Also, I encountered multiple errors when trying to edit my website, but this could’ve been an anomaly.
Stock photo library
Many site builders offer free stock photo and video libraries and Web.com is no exception. The stock image partner is Unsplash. You could find the images using Unsplash’s website, but Web.com saves you a step by building it into the site editor. You’ll get access to more than 1 million free stock photos.
Hosting, free domain, SSL certificate, LLC formation
When you sign up for a website builder plan from Web.com, you get website hosting along with a free domain name and free SSL certificate for one year. The domain renews for $38 per year, which is far more expensive than the average range of $15 to $20 per year.
Your Essential SSL certificate is basic security with domain validation, which gives your website the “s” in “HTTPS” at the beginning of your URL. If you plan to build an e-commerce website you’ll need to upgrade your SSL certificate to Premium, which gives you organization validation and protects transaction data. The renewal cost for a basic SSL certificate is $27.96 per year, while an SSL certificate for online stores costs $80.04 annually.
Perhaps one of the most unique features of Web.com is the free offer for LLC formation. Web.com partnered with 1-800Accountant.com to give you this no-cost service. A representative will contact you about starting your business, but there are no other details beyond that. As with any LLC formation service, you’ll have to pay your state filing fees, at least. You can likely assume that 1-800Accountant may try to sell you other services, such as accounting help or tax advice.
Web.com gives you access to its logo builder for free, which is helpful if you’re creating a business or brand from scratch. When you type in your business or brand name, the artificial-intelligence-assisted logo maker fills in with shapes, icons, and colors that would make the most sense for your industry. I tested this by typing in “burgers,” “dogs,” and “plumber.” The results were mixed — and sometimes very off — but generally the logos seemed to match the keywords.
If the designs aren’t up to your standards, you can change what you don’t like after you choose one that’s close to what you want. I was able to modify everything in the logo I picked, including the symbol the logo builder chose for me. Although the logo builder doesn’t use a drag-and-drop editor, it works similarly to Web.com’s site builder in that it’s easy to use and everything is editable.
One benefit of using Web.com as your site builder is that it includes a blog, making it easier for you to design a content marketing plan. Use keywords related to your industry and business and create content on your blog to nab organic traffic from keyword searches. To optimize that content, you need to have blogs with proper headers, titles, and meta descriptions.
I found it very easy to post a blog to my site, but not all the features were intuitive. Changing a header size, for example, required me to highlight the header to reveal a menu that only allows H1 (a larger heading) and H2 (a subheading) — there’s no option for H3 or H4.
The right-hand menu gives you options to add tags to your post, an author name, and an excerpt about the post. I couldn’t find an option to add a meta description anywhere, nor was there anything in the help center about it.
Once your site is live, Web.com walks you through SEO. To start, you fill out your business profile with keywords relating to your business or industry and names of competitors, and the Simple SEO tool will track the keywords it’s ranking for. The SEO tool will give you an SEO score and recommendations on how you can improve — but not for all plans.
If you’ve started with the lowest-priced plan from Web.com, you’ll get help with site verification for Google, but little else. The higher tier subscribers will get their business submitted to local directories and SEO health checks with to-do lists to help with increasing on-page and off-page SEO.
Those who are familiar with on-page SEO know how important it is to add relevant titles, meta descriptions, and alt text. Finding where to add these vital details may not be immediately apparent.
When you add an image to your site, you can click on it to change the overlay color or alt text. Under settings (the gear icon), you can add a caption and border. Also, you can include an option to enlarge the photo if someone clicks on it. One caveat: you can only add alt text for images on your pages — not for images you add to your blog.
Most of the Web.com plans include the same marketing tools. Marketing via Web.com limits you to local directory listings and search engine site submissions. There is a phone number subscribers can call to get online marketing help from Web.com, leading me to believe marketing options are limited because Web.com wants to sell you professional services. There’s no email marketing included, so you must send emails to customers manually or use a separate service.
If you’re new to website creation and business marketing, using a professional service can be helpful. However, if you want to do it yourself, either through provided tools or manually, Web.com makes that difficult. There’s no open application programming interface (API) or list of apps you can integrate. Your only option is to use Web.com’s professional services, which come at an added cost.
Web.com only offers appointment scheduling on its two e-commerce plans. Whether you offer online classes, beauty services, or maintenance, appointment setting is important. This feature makes it possible for customers to book appointments with you directly from your website. They can choose a time and date, and those appointments will show on your calendar. If customers agree to receiving texts, they’ll get confirmation with the scheduled time and date with options to accept, cancel, or reschedule their appointment.
E-commerce sellers or service-based businesses can opt for an online store through Web.com. You’ll have fewer templates from which you can choose, but they’re optimized for e-commerce. You can take appointments and payments online, list products, and manage your inventory from the back end.
I didn’t test these features personally because Web.com is primarily a basic site builder and web host, but it’s nice to know there’s an option to upgrade to an online store.
If you choose ecommerce Premium, the highest-priced plan, you can sell:
Web.com allows you to connect to various shipping carriers, so you can easily print labels and ship products quickly. You can also offer customers real-time shipping rates or stick to flat rates if you prefer.
There’s no need to use separate inventory management software either — Web.com includes stock management that automatically syncs as you add or sell products from your digital or physical warehouse. If you have multiple locations, Web.com supports that, too.
Reporting and analytics
Every plan has at least basic website analytics. You should be able to access reports to show how many site visitors you receive, page views, and where your visitors originated. There are two options to view these statistics: use AWStats through Web.com or add Google Analytics code to your website. Both options are free and typically easy to implement on any website.
Every Web.com subscriber gets a free SSL certificate for one year, so your site gets basic security. For e-commerce businesses, Web.com sells annual plans for stronger SSL certificates, including premium organization validation (OV) SSL, Wildcard SSL, and extended SSL (EV) certificates.
Web.com isn’t a point-of-sale (POS) system. You can connect payment gateways such as Stripe or PayPal, but there’s no built-in payment processing security. Online stores will have basic security through an SSL certificate and Web.com claims it is PCI compliant, so you can safely accept payments through your e-commerce website. I didn’t find much on Web.com’s website regarding security — I had to contact support to get confirmation on its PCI compliance.
Web.com gives you several options for help, but getting the right team is difficult. The 24/7 live chat support mostly directs you to the help center articles or notifies another team when you need specific help.
Although Web.com advertises 24/7 support, your results may vary. You can contact someone via live chat on the website or from your dashboard any time of the day or night. Other options include contacting sales and support from 7 a.m. to midnight Eastern Standard Time daily or looking for an answer through the help center.
- Chat: Live chat starts with a bot, which puts you in touch with the right person. Response time was quick for me — about two minutes of wait time — but the agents couldn’t answer my questions.
- Ticket: I couldn’t find a support ticket option, though it appears in the help center articles.
- Phone: I spent 38 minutes waiting on hold for an agent to connect. Once I was able to speak with someone, the agent couldn’t help with tech issues, but he confirmed a few suspicions I had.
- Help center: Plenty of articles help you self-diagnose or troubleshoot any issues you’re having with Web.com tools. However, many of the articles are outdated, so they weren’t helpful.
If you go through the live chat option and an agent can’t solve your issue, you’ll likely have to wait for a phone call or email from another team member. The chat agent said she couldn’t help with an SEO question and that a specialized team member would contact me using the phone number on my account. This could be an issue if you’re the account holder, but have someone else working on your site, as the support members only use the phone number on your account.
It’s difficult to tell when Web.com made recent improvements to its offerings, but the online store option is still marked as “new” in its menus. Since our last review of this website builder, it had e-commerce options, but those have changed recently. The changes aren’t all great, though.
- Abandoned cart saver: Web.com added an abandoned cart saver, so you can email customers about products they left in their carts.
- Professional design and SEO services: If you’re looking for someone to do it all for you, Web.com starts its design services at $1,499 per website. You’ll have to contact sales for a quote regarding SEO services.
- No more email marketing: Once upon a time, Web.com offered email marketing services to its customers, but it seems that’s no longer an option, or they aren’t advertising it in any way. To be sure, contact its online marketing line for a quote. In any case, there’s no way to add email marketing tools to do it yourself either.
Compare Web.com Alternatives
Web.com is a good starting point for those new to website building, but it isn’t the only option available. Competitors include Squarespace and Wix. We tested and reviewed these options to find the best fit for you, whether you’re looking for a basic website builder or an online store.
Take a look at other website builders the experts at Digital.com recommend:
Pricing + Basic Plan Features
$1.95 per month
- Free domain
- Basic hosting
- Free SSL
- Site analytics
- Drag-and-drop site builder
Consider Web.com if:
You want an easy-to-use website builder and you are just getting started with your first website or ecommerce store
Frequently Asked Questions About Web.com
What is the use of Web.com?
Web.com is a domain service and web host that offers a do-it-yourself (DIY) website builder, an online store option, and SEO and marketing services. You can also hire a professional designer to create a website.
How reliable and scalable is Web.com hosting?
On Web.com’s website, there’s a claim of 99.9% uptime, which doesn’t include scheduled maintenance. That uptime percentage is the industry standard, making Web.com a reliable host. As a web host, Web.com isn’t all that scaleable, as it only offers shared hosting. But as a website builder, you have four plans to choose from, including two for websites and two for online stores.
How much is a Web.com website?
The lowest cost to build a Web.com website is $1.95 per month for the first month. But prices jump in the second month for month-to-month plans, and all plans essentially double in price when they renew.
Does Web.com offer a free trial?
No, Web.com doesn’t offer a free trial or a free plan.
Is Web.com good for e-commerce?
Web.com offers two plans for e-commerce sellers. It’s a PCI-compliant web host with a free SSL certificate to encrypt active data on your online store. There are also plenty of features to help you create an e-commerce site, such as inventory management, unlimited products, and marketplace selling.
What features does Web.com have for small businesses?
You can use Web.com in three different ways: to create a DIY website for your business, build an online store, or hire a Web.com professional designer or SEO pro to create your website for you or optimize your existing site.
How I Rated Web.com
At Digital.com, we know how important it is to test products thoroughly and compare how they measure against the industry leaders. I spent hours familiarizing myself with Web.com’s dashboard, setup process, website builder, and all of its features. While my definition of “easy to use” may differ from others, I approached this as though I was new to website builders and compared it to my experience with some of the top site builders we’ve also reviewed.
This comprehensive overview of Web.com can quickly answer whether it’s the right website builder for you. We also drilled down to specific features, so you can have a more detailed look at features or services. I gave more weight to some parameters, including features, security, support, pricing, ease of use, and how Web.com has improved since our last review.
I test website builders based on the following factors:
- Customization options: Can you change the look and feel of a template or add your own code?
- Ease of use: Is the navigation intuitive with built-in tools, such as an in-app photo editor?
- Value: Can you get a free plan or trial to give the builder a test drive? Are there extensive features on paid plans that justify the cost?
- Security: What does the website builder do to keep your site and your customers’ data safe?
- Templates: Are the templates attractive, updated, and generally high quality? Can you find many to choose from?
- Support: Can you get help when needed, whether it’s from a human or support center articles?
- Recent improvements: Has the builder done anything lately to step up its offerings?
Learn more about our review methodology.