Our Top Picks

BigHand-Voice-Technology Logo
BigHand Voice Technology
  • Deployment: Windows, web-based, Android, iPhone/iPad
  • Customer service: Phone
  • Voice recognition
BigHand Voice Technology offers speech recognition software that’s designed to reduce labor costs while increasing productivity. The software promises a streamlined transcription process thanks to its voice recognition and automatic transcription features, and employees can use the software no matter where they are. Windows, web-based, Android, and iOS deployment options allow constant access so long as a computer, internet connection, or device is nearby.

As helpful as BigHand Voice Technology’s speech recognition software is, it’s ultimately only one piece of a larger suite of business-focused applications. Integrations with the company’s simple document creation, template management, metadata removal, and document stamping programs extend capabilities far beyond mere transcription — although that remains the focus of this particular application.

Pros & Cons

Pros

  • Integrations with document creation, workflow management, and resource management programs
  • Multiple deployment options

Cons

  • No concatenated speech or customizable macros available
  • Customer support offered only via phone

Summary

BigHand-Voice-Technology Logo
BigHand Voice Technology
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Demo available
  • Deployment
    Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Phone
  • Voice Recognition
    Yes
Features
  • Deployment: Windows, web-based, Android, iPhone/iPad
  • Customer service: Phone
  • Voice recognition
Braina Logo
Braina
  • Deployment: Windows, web-based, Android
  • Customer service: Phone, email
  • Concatenated speech
Braina is a virtual assistant for Windows computers. Although the software also works on Android devices and via a web-based interface, its primary focus is Windows laptops and PCs since Siri, Alexa, and Cortana aren’t available on these machines. Much like its counterparts, Braina makes it possible to give Windows computers commands via voice.

Simple commands aren’t all Braina is capable of, however. The software also offers automatic transcription and customizable macros, and its concatenated speech is highly useful in business settings.

A free version of Braina Lite is available for businesses to try, and a paid version is $49 per year. Those who like the program’s capabilities can save money in the long run by paying a $139 fee for lifetime use and access to future updates.

Pros & Cons

Pros

  • Multiple purchase options
  • Customer support offered via both phone and email

Cons

  • No iPhone or iPad deployment option
  • No voice recognition

Summary

  • Starting Price
    • Free for Braina Lite
    • $49/year for Braina PRO
    • $139 for Braina PRO Lifetime
  • Free Trial/Demo
    Free version available
  • Deployment
    Windows, Web-Based, Android
  • Support Options
    Email, Phone
  • Voice Recognition
    No
Features
  • Deployment: Windows, web-based, Android
  • Customer service: Phone, email
  • Concatenated speech
CallFinder Logo
CallFinder
  • Deployment: Web-based
  • Customer service: Phone
  • Voice recognition
CallFinder specifically automates transcription for call centers. The software’s voice recognition and automatic transcription features can transcribe many employees’ calls simultaneously, and the multi-language feature makes it possible to transcribe calls in different languages. In addition to creating a physical record of all calls, the reports provide managers with insightful data on both individual and aggregate call performance. This data can be used to ensure employees provide good customer service, monitor employee performance, or otherwise improve a call center’s operations.

Pros & Cons

Pros

  • Designed to transcribe many calls simultaneously

Cons

  • No local deployment options for Windows machines or mobile devices

Summary

CallFinder Logo
CallFinder
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Demo available
  • Deployment
    Web-Based
  • Support Options
    Phone
  • Voice Recognition
    Yes
Features
  • Deployment: Web-based
  • Customer service: Phone
  • Voice recognition
Dragon-Professional-Individual Logo
Dragon Professional Individual
  • Deployment: Windows
  • Customer service: Phone, email
  • Concatenated language
Dragon Speech Recognition Solutions by Nuance offers a variety of speech recognition software solutions tailored for different industries. The individual version is well-suited to many people’s needs, and professionals in the healthcare, financial services, telecommunications, and government sectors will be pleased with the various professional versions. Having software that recognizes industry jargon is especially important when working in these fields.

It can only be deployed on Windows machines, but this software alone might justify getting a Windows laptop or PC. The capabilities of the software are that good.

Pros & Cons

Pros

  • Many industry-specific options for healthcare, financial services, telecommunications, and other fields
  • Customer support offered via both phone and email

Cons

  • No web-based or mobile deployment options

Summary

Dragon-Professional-Individual Logo
Dragon Professional Individual
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Demo available
  • Deployment
    Windows
  • Support Options
    Email, Phone
  • Voice Recognition
    Yes
Features
  • Deployment: Windows
  • Customer service: Phone, email
  • Concatenated language
Yactraq Logo
Yactraq
  • Deployment: Web-based
  • Customer service: Phone
  • Voice recognition
Yactraq is a speech software solution that’s focused on analyzing what customers say. The software transfers customer calls into transcripts. Instead of focusing on call quality and call center productivity, however, the software specifically looks for business insights in what’s transcribed. These insights can lead to future sales opportunities that can boost revenue.

As a web-based solution, Yactraq can easily be deployed anywhere customer calls are taken. Sales teams and customer service teams can both use the software, even if they’re in different regions or countries.

Pros & Cons

Pros

  • Has tools for call operator management, sales teams, and performance assessment

Cons

  • No locally installed Windows or mobile deployment options

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Demo available
  • Deployment
    Web-Based
  • Support Options
    Phone
  • Voice Recognition
    Yes
Features
  • Deployment: Web-based
  • Customer service: Phone
  • Voice recognition

How We Chose the Best Speech Recognition Software

There are several quality speech recognition software options, each of which offers a different combination of useful features. We researched the various options in order to identify the best ones, and we paid special attention to what users value most.

Speech Recognition Features

The purpose of speech recognition software is to streamline communication, and how effectively software is able to do this depends on what features it has. We checked for important features such as concatenated speech, customizable macros, and automatic transcription. These make the software both easy to use and extremely helpful.

Built-In Integrations

Speech recognition software is helpful on its own, but it becomes particularly useful when it integrates with other programs that extend capabilities. To ensure easy integration, we only considered software options that come with built-in integrations for seamless compatibility.

Reports

The reports that speech recognition software provides help users both use the software more effectively and improve their communication. In order to make sure users have the feedback they need, we looked for software that makes robust and intuitive reports available. A constant supply of feedback will make this software better every time a person uses it.