Our Top Picks

DHL Logo
DHL
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

DHL is a German international courier, package delivery, and express mail service operating in the United States. It offers numerous shipping and tracking solutions that cover nationwide shipping services and international express delivery. Options include emergency same-day, guaranteed time-critical next-day, and less urgent day-certain deliveries. Clients can track packages manually online or monitor shipments by signing up for DHL ProView to receive real-time shipment monitoring and automatic notifications via text or email on all express pickups and deliveries. Its e-commerce fulfillment centers offer inventory storage and outbound pick and pack for merchants. DHL’s customer service hotline is available 24 hours.

Pros & Cons

Pros

  • Domestic and international shipping
  • Provides real-time shipment monitoring and alerts

Cons

  • Some services unavailable in the United States
  • No GPS tracking

Summary

  • Rates
    • $85.00/shipment for Bonded Transit
    • $50.00/shipment for Broker Notification
    • $56.00/shipment for Clearance Data Modification
    • http://www.dhl-usa.com/content/dam/downloads/us/express/shipping/rate_guides/dhl_express_service_rate_guide_us_en.pdf
  • Customer Support Options
    Email, Phone, Live Support
  • Alerts/Notifications
    No
  • GPS Tracking
    No
  • Returns Management
    Yes
Features
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging
FedEx Logo
FedEx
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

FedEx delivers envelopes, packages, and freight within the United States and internationally with several delivery options and times. Clients can choose next-day and two-day priority services or economical ground services for deliveries without a rush. Same-day deliveries for time-sensitive packages are available in select metro areas. Clients can track shipments using convenient online tools or sign up for FedEx Delivery Manager for free and get alerts with the FedEx mobile app or on their computer. FedEx Fulfillment provides storage, packaging, and order fulfillment to e-commerce merchants. Live FedEx representatives are available during chat hours or over the phone 24 hours daily.

Pros & Cons

Pros

  • Mobile app for tracking and delivery notices
  • Live support

Cons

  • No GPS tracking

Summary

  • Rates
    • FedEx® Envelope up to 8 oz
    • $57.33 Next day by 8 or 8:30 a.m.
    • $26.33 Next day by 10:30 a.m.
    • $25.81 Next day by 3: p.m.
    • https://www.fedex.com/content/dam/fedex/us-united-states/services/FedEx_StandardListRates_2021.pdf
  • Customer Support Options
    Email, Phone, Live Support
  • Alerts/Notifications
    No
  • GPS Tracking
    No
  • Returns Management
    Yes
Features
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging
OnTrac Logo
OnTrac Shipping
  • Customer service: Email, phone
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

OnTrac provides shipping services in the Western United States, including all areas of California and metro areas in Arizona, Colorado, Idaho, Nevada, Oregon, Utah, and Washington. Delivery times and transit days vary based on delivery area. OnTrac Ground has a day-definite guarantee, and Sunrise Service has a time-definite guarantee. DirectPost by OnTrac is the most cost-effective and provides USPS last-mile delivery for small, lightweight packages. OnTrac also offers international priority and economy shipping services to over 140 countries. Its real-time package tracking system with progress indicator provides precise shipment status. Live customer service representatives are available by phone.

Pros & Cons

Pros

  • Real-time tracking with progress indicator
  • Domestic and international service

Cons

  • Only delivers in the western United States
  • No GPS tracking

Summary

OnTrac Logo
OnTrac Shipping
  • Rates
    • $3.5 for Delivery Area Surcharge
    • $3.75 for Residential Delivery Fee
    • $5.4 for Extended Area Surcharge
    • $15 for Additional Handling
    • $16.75 for Address Correction
    • $15.5 for C.O.D.
    • https://www.ontrac.com/pdf/ontrac-ground-rates.pdf
  • Customer Support Options
    Email, Phone
  • Alerts/Notifications
    Yes
  • GPS Tracking
    No
  • Returns Management
    No
Features
  • Customer service: Email, phone
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging
UPS Logo
United Parcel Service - UPS
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

UPS provides extensive domestic shipping services, international shipping solutions, and freight services for shipments over 150 pounds. It also offers value-added services, such as collection and delivery, special handling, returns, and customized solutions. UPS has guaranteed day-definite and time-definite deliveries, including next-day and same-day delivery options. Tracking information is available 24/7 online, or clients can sign up for UPS My Choice® for real-time delivery updates and notifications on where packages are and when to expect delivery. UPS eFulfillment stores merchants’ inventory and then picks, packs, and ships products to their customers from strategically located warehouses. Representatives are available 24/7 by phone.

Pros & Cons

Pros

  • Guaranteed next-day delivery
  • Real-time delivery updates
  • 24/7 support

Cons

  • No GPS tracking

Summary

UPS Logo
United Parcel Service - UPS
  • Rates
    • $125 per shipment or $11.40 per package for Accessible Dangerous Goods
    • $83 per shipment or $7.60 per package for Inaccessible Dangerous Goods
    • $125 per shipment or US$1.70 per kg for Accessible Dangerous Goods
    • $83 per shipment or US$1.10 per kg for Inaccessible Dangerous Goods
  • Customer Support Options
    Email, Phone, Live Support
  • Alerts/Notifications
    No
  • GPS Tracking
    No
  • Returns Management
    Yes
Features
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging
US-Postal-Service Logo
US Postal Service
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

USPS provides standard and express mail services with various shipping options. Domestic shipping includes overnight to two-day guaranteed options, priority shipping in one to three business days, and inexpensive ground service in two to eight business days. International business shipping services offer an efficient, affordable way to import and export shipments. Packages arrive in one to 10 business days, depending on the service chosen. Clients can look up tracking information online or receive automated notifications via email by signing up for Informed Delivery. USPS representatives are available by phone Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

Pros & Cons

Pros

  • Automated tracking notifications via email
  • Numerous shipping options
  • Live support

Cons

  • No GPS tracking

Summary

US-Postal-Service Logo
US Postal Service
  • Rates
    • Priority Mail Express®
    • From $26.35 at the Post Office™
    • From $24.25 for Commercial Base®
    • From $24.25 for Commercial Plus®
    • https://www.usps.com/business/prices.htm
  • Customer Support Options
    Email, Phone, Live Support
  • Alerts/Notifications
    Yes
  • GPS Tracking
    No
  • Returns Management
    Yes
Features
  • Customer service: Email, phone, live support
  • Tracking features: Alerts/notifications
  • Fulfillment features: Inventory storage, packaging

How We Chose the Best Shipping Services

Shipping services deliver packages and freight within the United States — domestic shipping — and internationally to countries around the globe. Shipping services have various rates, from economy to expedited, depending on how quickly parcels need to arrive. There are several popular shipping services touting multiple features and services. We evaluated companies based on important tracking features, fulfillment features, and support options.

Tracking Features

Tracking features let shippers track packages throughout the entire transportation process, from the time packages leave their hands until they arrive at their intended destinations. Packages are assigned unique tracking numbers to facilitate this process. We recommend services that offer tracking features like GPS tracking and real-time alerts/notifications.

Fulfillment Features

In addition to shipping, many shipping services offer fulfillment features, such as inventory storage and packaging. These features are ideal for e-commerce and businesses that need help storing, packaging, and shipping lots of products. We recommend shipping services with these value-added services.

Support

When there’s a problem with a shipment, shippers must be able to reach their shipping service and speak with a real person who can help solve their problem efficiently. We recommend shipping services that provide live support to help users in need of assistance.