Our Top Picks

AfterShip
AfterShip
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours,
  • 24/7 (live rep) for Enterprise clients only

AfterShip provides customers with a dashboard from which they can access shipment status across multiple carriers, such as UPS, FedEx, DSL, and USPS. The platform also sends automatic email and social media notifications of the shipment status. 

The shipment tracking software integrates with a variety of e-commerce platforms, including eBay, Amazon, Magento, BigCommerce, and Shopify. The company's package tracking API allows online retailers to obtain tracking information from different carriers through AfterShip's single-source capabilities.

AfterShip's pricing structure offers accessibility for both new businesses that are establishing a customer base and major wholesalers and retailers that manage large volumes.

Pros & Cons

Pros

  • Supports shipment tracking of 700+ carriers
  • Self-service return process
  • 24/7 support available

Cons

  • Limited support hours for most customers
  • Doesn't include marketing reports

Summary

AfterShip
AfterShip
  • Starting Price
    • Free (50 shipments/month): Free
    • Essential (100 trackings/month): $9/per month
    • Growth (500 trackings/month): $29/per month
    • Contact for more pricing options
  • Free Trial/Demo
    14-Day free trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep) for Enterprise
    Business Hours
  • For Ecommerce
    yes
  • For Freight
    no
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours,
  • 24/7 (live rep) for Enterprise clients only
Lob Direct Mail
Lob Direct Mail
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Includes integrations

The Lob platform integrates customer data tools, marketing automation, and the company's CRM to create streamlined and  personalized direct mail campaigns.

Lob is geared for direct mail rather than package tracking and notifications. What that means is that the company's best features are designed for marketing and operations management. The platform manages marketing tasks for such businesses as real estate, finance, and e-commerce. It maintains customer contact information that makes sending direct mail pieces as easy as sending an email, and it creates a personal touch that emails lack.

On the operations side, Lob Direct Mail provides easy access for organizations that need to send notifications, such as medical and insurance information or parking ticket reminders. 

Pros & Cons

Pros

  • User-friendly API documentation
  • Provided document templates

Cons

  • High price per mailing cost at low volumes
  • Time-intensive setup

Summary

Lob Direct Mail
Lob Direct Mail
  • Starting Price
    • Developer: Free version
    • Startup: $225/month (Billed Annually)
    • Growth: $480/month (Billed Annually)
    • Enterprise: Custom quote
  • Free Trial/Demo
    Free Version
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • For Ecommerce
    yes
  • For Freight
    no
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Includes integrations
PRECISION
PRECISION
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Includes status tracking

Precision's shipment tracking software provides an automated option for transportation and global trade management businesses that need to ship products around the world. 

The platform integrates legacy applications, warehouse management systems, and resource planning to avoid delays and reduce transportation costs. Precision's software blends company and carrier rule sets, automating workflows and creating point-to-point traceability. The software is advantageous for those who ship via parcel service, air, or ocean freight.

The service's logistics include 3PL management, barcoding, CRM, and cross docking, as well as fleet and inventory management. 

Pros & Cons

Pros

  • Centralized logistics visibility and control
  • Global package tracking capabilities
  • Carrier comparisons

Cons

  • No online pricing
  • Doesn't offer supplier management

Summary

PRECISION
PRECISION
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • For Ecommerce
    no
  • For Freight
    yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Includes status tracking
Koerber_Logo_RGB_Black_with_protective_area
Prophesy Dispatch by Körber
  • Deployment: Mac, Windows
  • Customer service: Phone during business hours
  • Includes status tracking

Prophesy Dispatch's shipment tracking software provides logistical solutions for small and midsize brokerage and trucking firms. Its capabilities allow companies to organize and manage each of the transportation requirements through one dashboard.

The platform's features include a secure online system that supports and converts multiple currencies. efficiently tracks and manages multiple loads at all times, and assigns and posts drivers and trucks.

Prophesy Dispatch also integrates with QuickBooks, providing easy access to expense and revenue accounts.

Pros & Cons

Pros

  • Accommodates a multi-office environment
  • Customer support
  • Ability to add modules and integrations as company growth demands

Cons

  • Volume and organization of reports
  • Minimal customization capabilities

Summary

Koerber_Logo_RGB_Black_with_protective_area
Prophesy Dispatch by Körber
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
  • Support Options
    Business Hours
  • For Ecommerce
    no
  • For Freight
    yes
Features
  • Deployment: Mac, Windows
  • Customer service: Phone during business hours
  • Includes status tracking
Trackhive
Trackhive
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Includes status tracking

Trackhive streamlines the shipping processes for small and midsize companies. The platform tracks multiple shipments through a range of carriers, including USPS, UPS, FedEx, and Australia Post. Customers and their clients can view the shipment's progression in real time from pickup to delivery. 

E-commerce companies have the option to process import and export shipment details as well as bulk labels. The software management system's API also provides users with the ability to integrate with third-party platforms, such as Amazon and Salesforce, to more accurately manage delivery times and costs.

Pros & Cons

Pros

  • Free software
  • Real-time updates
  • Tracking IDs

Cons

  • Tracking information available on a different domain

Summary

Trackhive
Trackhive
  • Starting Price
    • Free Software
  • Free Trial/Demo
    Free Software
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • For Ecommerce
    yes
  • For Freight
    yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Includes status tracking

How We Chose the Best Shipment Tracking Software

With so many shipment tracking software options on the market, choosing one that satisfies your professional goals can become a cumbersome task. We researched a variety of software platforms before recommending the selection of five we consider the best shipment tracking software of 2021. We based our decision on shipment tracking features, integrations, and reports.

Shipment Tracking Features

Our software recommendations are based in part on the many useful shipping tracking features the software platform provides, including alerts and notifications, status tracking, and delivery records. We also evaluated automation for streamlining the e-commerce shipping experience. Considerations included the ability to perform shipping rate comparisons to select the most efficient and cost-effective method.

Integrations

The best tracking software provides pre-built integrations for CRM and ERP systems, allowing companies to manage and analyze their interactions with customers and day-to-day business activities. Shipment tracking software integrations should include a variety of tools that are frequently bundled together to automate and reduce costs. 

Reports

Businesses need to make informed decisions based on the data provided. Including detailed reports with a shipment tracking software platform allows users to assess and improve their shipping processes. Reports should identify inefficiencies and provide cost-saving opportunities. It's also imperative to resolve customer queries quickly and analyze carrier rate and delivery performance.