- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, support ticket, and self-help resources
- Comes with prebuilt integrations
Call of Service software includes integrations for scheduling service appointments, tracking jobs, and dispatching technicians to complete scheduled jobs. A drag-and-drop interface simplifies scheduling processes to save time for dispatchers. It also has the capacity to take care of email and SMS messaging tasks and reminders for customers and technicians.
The software provides a dashboard area where a dispatcher or business owner can view schedules, assigned tasks, and statistics about jobs that are in progress or have been completed. It also shows the status of each assigned job, and dispatchers can view the mapped location of jobs, which may help when scheduling work that’s pending.
Invoicing and reporting functions are also included in the service dispatch software from Call of Service. The software is suited to all types of field service, including pest control services and cleaning services.
Pros & Cons
Pros
- 21-day free trial
- Fast setup time
- integrated accounting functions
Cons
- No route optimization or GPS tracking
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
No
-
GPS Tracking
No
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, support ticket, and self-help resources
- Comes with prebuilt integrations
- Windows deployment
- Support options include phone, support ticket, self-help resources, and customer support portal
- Comes with prebuilt integrations
ETAP Software is made to serve electrical power system companies, and it’s an engineering solution that offers analytical support. It also has specialized functions that simulate, monitor, and control functions. Operator training and power system automation functions are integrated into the software.
The training software in ETAP’s integrated digital twin platform allows trainees to work through the learning process from the safety of a computer monitor. It provides real-world scenarios to help trainees learn and mapping functions that allow both trainees and trainers to explore mapped destinations.
ETAP Software includes dashboards for web clients and mobile applications that help users see, recreate, and control electrical systems using a web-based program.
Pros & Cons
Pros
- Call-in support
- prebuilt integrations
Cons
- No dispatch management or route optimization
Summary
-
Starting Price
-
Dispatch Management
No
-
Route Optimization
No
-
GPS Tracking
No
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Windows deployment
- Support options include phone, support ticket, self-help resources, and customer support portal
- Comes with prebuilt integrations
- Web-based, coud, SaaS, iOS, and Android deployment options
- Support options include phone, email, support ticket, and self-help resources
- Comes with prebuilt integrations
FieldEdge offers field service software for the HVAC industry as well as plumbers, electricians, locksmiths, and appliance repair technicians. This software provides a paperless, streamlined solution for dispatching service technicians. It reduces time lost by technicians as well as the amount of time spent on accounting, managing service agreements, and preparing reports.
The FieldEdge dashboard compiles data about the efficiency of technicians and other staff members into a single report, and it offers a real-time snapshot of financial information that business owners need for decision-making purposes.
FieldEdge software creates a connected place where office staff and field technicians communicate and manage data about assigned jobs. Both desktop and mobile versions are available, which simplifies the process of updating information about jobs for technician scheduling and customer billing purposes.
Pros & Cons
Pros
- Free demo
- Variety of deployment options
- Self-help and customer support options available
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, coud, SaaS, iOS, and Android deployment options
- Support options include phone, email, support ticket, and self-help resources
- Comes with prebuilt integrations
- Windows, web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, support ticket, self-help resources, and account manager
- Comes with prebuilt integrations
GoCanvas software provides a digitized way to streamline field service dispatch processes. It incorporates data collection and distribution into one software program that coordinates between mobile apps and the desktop version. It also provides business insights that can be used to reduce wasted time and cut costs by increasing efficiency.
The software works on Windows devices, cloud-based systems, and SaaS, as well as with both Android and iOS devices. This provides businesses and dispatchers a variety of ways to access and manage the scheduling tools and reporting information. Data provided by this software may be used to help managers identify time drains that cost a company money.
GoCanvas software is adaptable to many industries, including construction, transportation, retail, manufacturing, energy, and other field-based services. It collects and provides data reports, and it tracks projects and assignments as well as associated costs. It also facilitates the process of invoicing and collecting payments.
Pros & Cons
Pros
- Free trial
- prebuilt integrations
- Variety of deployment options
Cons
- No technician management or invoicing
Summary
-
Starting Price
- Individual: $0
- Business: $45/user/month
- Professional: $55/user/month
- Enterprise: Contact for quote
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
No
Features
- Windows, web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, support ticket, self-help resources, and account manager
- Comes with prebuilt integrations
- Mac and Windows deployment options
- Support options include phone, email, live chat, remote assistance, and self-help resources
- Comes with prebuilt integrations
HCSS dispatcher software serves operations and estimating services as well as fleet management services. It provides a way for companies to move to paperless strategies within 30 days of integration, and it offers a variety of training strategies to ensure employees and managers know how to use the software effectively.
The software is designed to be installed on a desktop computer, and it works with both Mac and Windows operating systems. Customers can call, email, or participate in a live chat if issues arise when using the software. There is also a remote assistance option if an issue isn’t resolved using the aforementioned techniques.
The software is made to serve clients in the construction industry, and it’s scalable to meet the needs of a company of any size. It compiles the data business owners and executives need to maintain a competitive edge, keeps workers safe, and maximize ROI.
Pros & Cons
Pros
- Prebuilt integrations
- Variety of support offerings
Cons
- No route optimization or invoicing
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
No
-
GPS Tracking
Yes
-
Work Order Management
No
-
Billing/Invoicing
No
Features
- Mac and Windows deployment options
- Support options include phone, email, live chat, remote assistance, and self-help resources
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, live chat, and self-help resources
- Comes with prebuilt integrations
Jobber offers software that allows dispatchers and technicians to work efficiently. It streamlines dispatching work and reduces the amount of time that may otherwise be lost by technicians waiting to be assigned new tasks.
A mobile app is included for service technicians to use when in the field. Jobber collects and organizes the data required for invoicing and creating reports. It also reminds customers of unpaid invoices without the need to open another program.
In addition to a management hub, dispatcher dashboard, and mobile app for technicians, Jobber offers a client hub that provides a way for customers to communicate with technicians and schedule appointments for services.
Pros & Cons
Pros
- Free trial
- Reasonable cost and monthly payments
- Adaptable to most service-based industries
Cons
- Specializes primarily in home service businesses
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, live chat, and self-help resources
- Comes with prebuilt integrations
- Windows, web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
Jonas offers an industry-leading, fully integrated solution for construction and service management, which includes accounting, job costing, and document management as well as dispatch scheduling software that integrates with a mobile service app for technicians in the field.
The service dispatching feature, Dispatch Scheduler, is user-friendly with drag-and-drop functionally, GPS routing capabilities, and built-in reporting as well as extensive customization options. It's native to the Jonas Construction Software, thereby reducing data entry time and avoiding costly errors.
The software is designed for a range of industries, including mechanical, electrical and plumbing contractors, general contractors, excavators, heavy highway contractors, specialty contractors, and those in the Heating, ventilation, and air conditioning (HVAC) field. Many support options, including calling, emailing, and self-help resources, are available for customers, and the software can be deployed via a local server or hosted in the cloud.
Pros & Cons
Pros
- Fully integrated
- User-friendly interface
- Variety of deployment options
Cons
- No route optimization
- No free trial
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Windows, web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
- Web-based, cloud, and SaaS deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
Limo Anywhere offers limo and livery dispatch software. Company owners are able to work with Limo Anywhere to develop a website to promote a brand, and solutions are integrated for desktop computer use as well as mobile apps.
Customers are able to book rides through the booking software using the website or app, and dispatchers can send out drivers and vehicles using the desktop software. Drivers gain access to assignments via the app or desktop software.
Limo Anywhere also integrates with payment options, reducing the time lag between providing rides and getting paid. This company has been in operation since 2004 and has served over 5,000 customers.
Pros & Cons
Pros
- Free demo
- Web-based, SaaS, and cloud deployment options
- Variety of support options
Cons
- No technician or work order management
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
No
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, and SaaS deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, live chat, self-help resources, and community support
- Comes with prebuilt integrations
The software offered by mHelpDesk is designed to meet the needs of companies in the field service industry. These include services such as maid services, landscaping, and the HVAC industry where technicians are sent out into the field to provide services to clients.
This software includes programming that can be used when preparing estimates for clients. It also provides a venue where sales staff and service teams can communicate efficiently. Customers gain access to a portal for booking jobs, which simplifies the ordering and scheduling process for both customers and staff members.
A drag-and-drop calendar, live mapping, and workforce management tools are integrated into the software. GPS functionality and in-app messaging provide instant communications and location services for both technicians and dispatchers.
Pros & Cons
Pros
- Variety of deployment options
- Variety of support options
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, live chat, self-help resources, and community support
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and support ticket
- Comes with prebuilt integrations
RazorSync offers software for over 85 service industries, such as HVAC, appliance repair, landscaping, and plumbing. The software is also efficient for computer repair and IT services, as well as electrical contracting and alarm or security work.
It includes integrations that work on computers, in the cloud and in SaaS applications, as well as iOS and Android-based mobile devices. The company also provides support options that include email support, call-in support with technicians, and support tickets.
The software includes features that enhance customer experience, help business owners increase revenue, and aid dispatchers. Features for service dispatchers include integrated maps and location services and calendar functionality for scheduling technicians.
Pros & Cons
Pros
- Free trial
- Variety of packages
- Variety of deployment options
Cons
- Does not offer 24/7 support
Summary
-
Starting Price
- Solo: $40/mo
- Team: $115/mo
- Pro: $240/mo
- Enterprise: $630/mo
- *with annual billing
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and support ticket
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iPhone, and iPad deployment options
- Support options include phone, support ticket, and self-help resources
- Comes with prebuilt integrations
ServiceM8 is service dispatch software for contractors and home services companies. It offers mobile and cloud technology to help companies and technicians increase productivity, reduce paperwork, and enhance customer service.
The software has tools built in to help sales staff provide more accurate quotes, and it also helps technicians complete as much as 30% more work within the first three months. Professional invoices are created within the software, which may reduce the amount of time it takes customers to pay for completed services.
ServiceM8 is designed to work with computers, cloud-based technology, and SaaS, as well as iOS. New customers also have the option to go through a self-serve setup process or to engage the assistance of ServiceM8 staff members and training packages.
Pros & Cons
Pros
- Free trial
- Variety of packages
- Prebuilt integrations
Cons
- Support only offered in English
Summary
-
Starting Price
- Starter: $29/mo
- Growing: $79/mo
- Premium: $149/mo
- Premium Plus: $349/mo
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iPhone, and iPad deployment options
- Support options include phone, support ticket, and self-help resources
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, self-help resources, and customer support portal
- Comes with prebuilt integrations
ServiceMax offers software focused on supporting the sales force, providing reporting and dispatch software for a variety of industries, including energy, manufacturing, mining, and aviation. It assists with asset management and scheduling and delivers insight needed for decision-making purposes.
It has the functionality to serve both the sales force and a service team, making it a viable service dispatch software for companies in a variety of industries. Integrations that enhance communications are also part of the software, providing a streamlined in-app experience that allows dispatchers and field service teams to easily exchange vital information.
The software works with computers, cloud technology, and SaaS, plus mobile devices with iOS and Android operating systems.
Pros & Cons
Pros
- Free demo
- Variety of deployment options
- Variety of support options
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, self-help resources, and customer support portal
- Comes with prebuilt integrations
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and support ticket
- Come prebuilt integrations with other major providers like QuickBooks and Sage Intacct
ServiceTitan offers software for residential field service businesses, such as heating, ventilation, and air conditioning (HVAC), electrical, and plumbing companies. It’s an all-in-one software system that includes tools for enhanced customer service, scheduling and dispatch, managing sales staff, marketing processes, dispatching technicians, and more. It also includes programming for creating reports and managing payroll.
ServiceTitan is used to increase sales by creating higher levels of customer satisfaction and reducing the amount of time lost between technician assignments. It also provides tracking information and reminds customer service to follow up with customers after each visit to ensure satisfaction. Real-time reporting provided by the software can be used by business owners for decision-making purposes.
Pros & Cons
Pros
- Free demo
- Variety of support options
- Potential to go paperless for greater efficiency
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Web-based, cloud, SaaS, iOS, and Android deployment options
- Support options include phone, email, and support ticket
- Come prebuilt integrations with other major providers like QuickBooks and Sage Intacct
- Windows, iOS, and Android deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
Smart Service offers QuickBooks scheduling software that allows dispatchers to use the QuickBooks program to schedule service technicians. It incorporates scheduling and dispatching into the familiar QuickBooks program, reducing the learning curve for experienced QuickBooks users.
Using this software for routing technicians, in addition to scheduling and dispatching them, saves time by avoiding handwritten and paper-based processes that require creation time and filing time.
Workers are also able to upload pictures into the software to show completed tasks or document issues with a repair job. The software is also designed to facilitate inventory management without exiting the QuickBooks program.
Pros & Cons
Pros
- Reduced learning curve
- Computer and mobile deployments
Summary
-
Starting Price
-
Dispatch Management
Yes
-
Route Optimization
Yes
-
GPS Tracking
Yes
-
Work Order Management
Yes
-
Billing/Invoicing
Yes
Features
- Windows, iOS, and Android deployment options
- Support options include phone, email, and self-help resources
- Comes with prebuilt integrations
