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The Best Service Dispatch Software Companies of 2021
How We Chose the Best Service Dispatch Software
An abundance of service dispatch software companies are available to serve the needs of companies that dispatch technicians, sales staff, and drivers. The available software programs offer a variety of features that benefit dispatchers and services and add to the efficiency of a small business managing a team of field workers. Aspects of this type of software that we evaluated to choose the best service dispatch software include logistics features, financial features, and integrations.
Logistics Features
Logistics features we looked at when choosing service dispatch software included whether a given program had built-in dispatch management capabilities and if it offered navigation and route optimization information. We also looked for software that included GPS tracking information to help with locating workers and vehicles.
Financial Features
Financial features were considered based on their effectiveness at helping users with financial management tasks. These tasks included supporting the user throughout the billing process and managing work orders so the right technician is assigned to the appropriate job.
Integrations
When choosing the best software for service dispatch purposes, we considered integrations based on finding built-in programming that works with a company’s existing accounting programs, calendars, and other apps that dispatchers and technicians typically use throughout the workday.
The 14 Best Service Dispatch Software Programs of 2021
Call of Service
Call of Service software includes integrations for scheduling service appointments, tracking jobs, and dispatching technicians to complete scheduled jobs. A drag-and-drop interface simplifies scheduling processes to save time for dispatchers. It also has the capacity to take care of email and SMS messaging tasks and reminders for customers and technicians.
The software provides a dashboard area where a dispatcher or business owner can view schedules, assigned tasks, and statistics about jobs that are in progress or have been completed. It also shows the status of each assigned job, and dispatchers can view the mapped location of jobs, which may help when scheduling work that’s pending.
Invoicing and reporting functions are also included in the service dispatch software from Call of Service. The software is suited to all types of field service, including pest control services and cleaning services.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Lite Annual: $40/month Core Annual: $82/month Pro Annual: $140/month Advanced Manual: $224/month | 21-day Free Trial | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, support ticket, and self-help resources >Comes with prebuilt integrations >More features at Call of Service |
Pros & Cons of Call of Service Service Dispatch Software
| Pros | Cons |
|---|---|
| >21-day free trial >Fast setup time >integrated accounting functions | >No route optimization or GPS tracking |
ETAP Software
ETAP Software is made to serve electrical power system companies, and it’s an engineering solution that offers analytical support. It also has specialized functions that simulate, monitor, and control functions. Operator training and power system automation functions are integrated into the software.
The training software in ETAP’s integrated digital twin platform allows trainees to work through the learning process from the safety of a computer monitor. It provides real-world scenarios to help trainees learn and mapping functions that allow both trainees and trainers to explore mapped destinations.
ETAP Software includes dashboards for web clients and mobile applications that help users see, recreate, and control electrical systems using a web-based program.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Installed-Windows deployment >Support options include phone, support ticket, self-help resources, and customer support portal >Comes with prebuilt integrations >More features at ETAP Software |
Pros & Cons of ETAP Service Dispatch Software
| Pros | Cons |
|---|---|
| >Call-in support >prebuilt integrations | >No dispatch management or route optimization |
FieldEdge
FieldEdge offers field service software for the HVAC industry as well as plumbers, electricians, locksmiths, and appliance repair technicians. This software provides a paperless, streamlined solution for dispatching service technicians. It reduces time lost by technicians as well as the amount of time spent on accounting, managing service agreements, and preparing reports.
The FieldEdge dashboard compiles data about the efficiency of technicians and other staff members into a single report, and it offers a real-time snapshot of financial information that business owners need for decision-making purposes.
FieldEdge software creates a connected place where office staff and field technicians communicate and manage data about assigned jobs. Both desktop and mobile versions are available, which simplifies the process of updating information about jobs for technician scheduling and customer billing purposes.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Web-based, coud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, support ticket, and self-help resources >Comes with prebuilt integrations >More features at FieldEdge |
Pros & Cons of FieldEdge Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free demo >Variety of deployment options >Self-help and customer support options available | >Undisclosed pricing |
GoCanvas
GoCanvas software provides a digitized way to streamline field service dispatch processes. It incorporates data collection and distribution into one software program that coordinates between mobile apps and the desktop version. It also provides business insights that can be used to reduce wasted time and cut costs by increasing efficiency.
The software works on Windows devices, cloud-based systems, and SaaS, as well as with both Android and iOS devices. This provides businesses and dispatchers a variety of ways to access and manage the scheduling tools and reporting information. Data provided by this software may be used to help managers identify time drains that cost a company money.
GoCanvas software is adaptable to many industries, including construction, transportation, retail, manufacturing, energy, and other field-based services. It collects and provides data reports, and it tracks projects and assignments as well as associated costs. It also facilitates the process of invoicing and collecting payments.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Individual: Free Business: $45/user/month Professional: $55/user/month Enterprise: Custom quote | 30-day Free Trial | >Installed-Windows, web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, support ticket, self-help resources, and account manager >Comes with prebuilt integrations >More features at GoCanvas |
Pros & Cons of GoCanvas Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free trial >prebuilt integrations >Variety of deployment options | >No technician management or invoicing |
HCSS Dispatcher
HCSS dispatcher software serves operations and estimating services as well as fleet management services. It provides a way for companies to move to paperless strategies within 30 days of integration, and it offers a variety of training strategies to ensure employees and managers know how to use the software effectively.
The software is designed to be installed on a desktop computer, and it works with both Mac and Windows operating systems. Customers can call, email, or participate in a live chat if issues arise when using the software. There is also a remote assistance option if an issue isn’t resolved using the aforementioned techniques.
The software is made to serve clients in the construction industry, and it’s scalable to meet the needs of a company of any size. It compiles the data business owners and executives need to maintain a competitive edge, keeps workers safe, and maximize ROI.
| Price | Free Trial/Demo | Features |
|---|---|---|
| $120/user/month; does not include startup fee | Free Demo | >Installed-Mac and Installed-Windows deployment options >Support options include phone, email, live chat, remote assistance, and self-help resources >Comes with prebuilt integrations >More features at HCSS Dispatcher |
Pros & Cons of HCSS Dispatcher Service Dispatch Software
| Pros | Cons |
|---|---|
| >Prebuilt integrations >Variety of support offerings | >No route optimization or invoicing |
Jobber
Jobber offers software that allows dispatchers and technicians to work efficiently. It streamlines dispatching work and reduces the amount of time that may otherwise be lost by technicians waiting to be assigned new tasks.
A mobile app is included for service technicians to use when in the field. Jobber collects and organizes the data required for invoicing and creating reports. It also reminds customers of unpaid invoices without the need to open another program.
In addition to a management hub, dispatcher dashboard, and mobile app for technicians, Jobber offers a client hub that provides a way for customers to communicate with technicians and schedule appointments for services.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Core: $29/month Connect: $99/month Grow: $199/month | Free Trial | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, live chat, and self-help resources >Comes with prebuilt integrations >More features at Jobber |
Pros & Cons of Jobber Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free trial >Reasonable cost and monthly payments >Adaptable to most service-based industries | >Specializes primarily in home service businesses |
Jonas
Jonas offers companies in the construction industry a way to integrate construction and management software with service dispatch software. It includes solutions for accounting processes and job costing, as well as dispatch software and a mobile app for technicians to access when working. It also contains programming that facilitates document management and reporting processes.
Types of construction contractors the software is designed for include HVAC and electricians. It is also effective for plumbers, builders, and real estate developers to use when assigning tasks to laborers.
While no free trial or demo is offered by the Jonas company, customers are able to take advantage of a one-time payment of $30,000 to begin using the service. A number of support options, including calling, emailing, and self-help resources are available for customers, and the programming is made to be installed on both computers and mobile devices.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom Quote | Free Demo | >Installed-Windows, web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, and self-help resources >Comes with prebuilt integrations >More features at Jonas |
Pros & Cons of Jonas Service Dispatch Software
| Pros | Cons |
|---|---|
| >Variety of deployment options >Variety of support options >prebuilt integrations | >No free trial |
Limo Anywhere
Limo Anywhere offers limo and livery dispatch software. Company owners are able to work with Limo Anywhere to develop a website to promote a brand, and solutions are integrated for desktop computer use as well as mobile apps.
Customers are able to book rides through the booking software using the website or app, and dispatchers can send out drivers and vehicles using the desktop software. Drivers gain access to assignments via the app or desktop software.
Limo Anywhere also integrates with payment options, reducing the time lag between providing rides and getting paid. This company has been in operation since 2004 and has served over 5,000 customers.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Web-based, cloud, and SaaS deployment options >Support options include phone, email, and self-help resources >Comes with prebuilt integrations >More features at Limo Anywhere |
Pros & Cons of Limo Anywhere Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free demo >Web-based, SaaS, and cloud deployment options >Variety of support options | >No technician or work order management |
mHelpDesk
The software offered by mHelpDesk is designed to meet the needs of companies in the field service industry. These include services such as maid services, landscaping, and the HVAC industry where technicians are sent out into the field to provide services to clients.
This software includes programming that can be used when preparing estimates for clients. It also provides a venue where sales staff and service teams can communicate efficiently. Customers gain access to a portal for booking jobs, which simplifies the ordering and scheduling process for both customers and staff members.
A drag-and-drop calendar, live mapping, and workforce management tools are integrated into the software. GPS functionality and in-app messaging provide instant communications and location services for both technicians and dispatchers.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, live chat, self-help resources, and community support >Comes with prebuilt integrations >More features at mHelpDesk |
Pros & Cons of mHelpDesk Service Dispatch Software
| Pros | Cons |
|---|---|
| >Variety of deployment options >Variety of support options | >No free trial |
RazorSync
RazorSync offers software for over 85 service industries, such as HVAC, appliance repair, landscaping, and plumbing. The software is also efficient for computer repair and IT services, as well as electrical contracting and alarm or security work.
It includes integrations that work on computers, in the cloud and in SaaS applications, as well as iOS- and Android-based mobile devices. The company also provides support options that include email support, call-in support with technicians, and support tickets.
The software includes features that enhance customer experience, help business owners increase revenue, and aid dispatchers. Features for service dispatchers include integrated maps and location services and calendar functionality for scheduling technicians.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Solo: $40/month Team: $115/month Pro: $240/month Enterprise: $630/month | 14-day Free Trial | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, and support ticket >Comes with prebuilt integrations >More features at RazorSync |
Pros & Cons of RazorSync Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free trial >Variety of packages >Variety of deployment options | >Does not offer 24/7 support |
ServiceM8
ServiceM8 is service dispatch software for contractors and home services companies. It offers mobile and cloud technology to help companies and technicians increase productivity, reduce paperwork, and enhance customer service.
The software has tools built in to help sales staff provide more accurate quotes, and it also helps technicians complete as much as 30% more work within the first three months. Professional invoices are created within the software, which may reduce the amount of time it takes customers to pay for completed services.
ServiceM8 is designed to work with computers, cloud-based technology, and SaaS, as well as iOS operating systems. New customers also have the option to go through a self-serve setup process or to engage the assistance of ServiceM8 staff members and training packages.
| Price Lite: $9/month | Free Trial/Demo | Features |
|---|---|---|
| Starter: $29/month Growing: $79/month Premium: $149/month Premium Plus: $349/month | 14-day Free Trial | >Web-based, cloud, SaaS, iPhone, and iPad deployment options >Support options include phone, support ticket, and self-help resources >Comes with prebuilt integrations >More features at ServiceM8 |
Pros & Cons of ServiceM8 Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free trial >Variety of packages >Prebuilt integrations | >Support only offered in English |
ServiceMax
ServiceMax offers software focused on supporting the sales force, providing reporting and dispatch software for a variety of industries, including energy, manufacturing, mining, and aviation. It assists with asset management and scheduling and delivers insight needed for decision-making purposes.
It has the functionality to serve both the sales force and a service team, making it a viable service dispatch software for companies in a variety of industries. Integrations that enhance communications are also part of the software, providing a streamlined in-app experience that allows dispatchers and field service teams to easily exchange vital information.
The software works with computers, cloud technology, and SaaS, plus mobile devices with iOS and Android operating systems.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, self-help resources, and customer support portal >Comes with prebuilt integrations >More features at ServiceMax |
Pros & Cons of ServiceMax Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free demo >Variety of deployment options >Variety of support options | >Undisclosed cost |
ServiceTitan
ServiceTitan offers software for residential field service businesses, such as HVAC services, electrical services, and plumbing services. It’s an all-in-one software system that includes functionality for enhanced customer service, scheduling and dispatch, managing sales staff, marketing processes, and dispatching technicians. It also includes programming for creating reports and managing payroll.
This type of software may be used to increase sales by creating higher levels of customer satisfaction and reducing the amount of time lost between technician assignments. It also provides tracking information and reminds customer service to follow up with customers after each visit to ensure satisfaction.
Real-time reporting provided by the software can be used by business owners for decision-making purposes.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Web-based, cloud, SaaS, iPhone, iPad, and Android deployment options >Support options include phone, email, and support ticket >Comes with prebuilt integrations >More features at ServiceTitan |
Pros & Cons of ServiceTitan Service Dispatch Software
| Pros | Cons |
|---|---|
| >Free demo >Variety of support options >Potential to go paperless for greater efficiency | >Undisclosed cost |
Smart Service
Smart Service offers QuickBooks scheduling software that allows dispatchers to use the QuickBooks program to schedule service technicians. It incorporates scheduling and dispatching into the familiar QuickBooks program, reducing the learning curve for experienced QuickBooks users.
Using this software for routing technicians, in addition to scheduling and dispatching them, saves time by avoiding handwritten and paper-based processes that require creation time and filing time.
Workers are also able to upload pictures into the software to show completed tasks or document issues with a repair job. The software is also designed to facilitate inventory management without exiting the QuickBooks program.
| Price | Free Trial/Demo | Features |
|---|---|---|
| Custom quote | Free Demo | >Installed-Windows, iPhone, iPad, and Android deployment options >Support options include phone, email, and self-help resources >Comes with prebuilt integrations >More features at Smart Service |
Pros & Cons of Smart Service Service Dispatch Software
| Pros | Cons |
|---|---|
| >Reduced learning curve >Computer and mobile deployments | >Undisclosed cost |
What Is Service Dispatch Software?
Service dispatch software is a type of specialized programming that simplifies the task of assigning jobs to technicians, typically used by dispatchers in a variety of field service businesses. It provides a cohesive, intuitive way to manage all the tasks involved with efficiently making decisions and getting your technicians where you need them.
This type of software is helpful for dispatchers in a variety of fields and for managers who are tracking a number of employees, such as drivers, repair technicians, and sales staff. It helps with assigning and tracking which technician is assigned to a particular job or coverage area. It may also come with integrations that provide tracking information so you’re able to instantly locate equipment and vehicles.
Service dispatch software provides value to companies by streamlining tasks that would have previously been handwritten in logs. The software then compiles the information into efficient categories and reports. Dispatchers are then able to use the compiled data to reduce the amount of time required to get workers to the right place so the job can be completed.
Employees also find value when using this type of software because it may contain programming that includes details about parts to take along for a given project and a summary of on-site tasks organized into checklists and navigation assistance. This type of digital solution may also send location information directly to the dispatcher if the employee is running behind schedule, so clients can be notified ahead of the technician’s arrival.
Benefits of Service Dispatch Software
Service dispatch software provides a number of benefits for small businesses, including increased efficiency for both dispatchers and workers, and it typically provides enhanced reporting. Using this type of software to manage off-site workers makes it easy to determine which technicians are actively engaged in serving your customers and which ones are available to be assigned to a new task.
As a small business owner, keeping your technicians working and vehicles moving between assignments speaks directly to your profitability, and this type of programming can be the key to efficiently doing exactly that. Some of these programs may feature color-coding that highlights open time slots and specific employees, so it’s easier to make sure workers with specific tasks are assigned to the jobs they’re able to complete most efficiently.
It aids in your ability to quickly make decisions that increase customer satisfaction by getting the most qualified technician available to the customer. It also increases worker satisfaction by eliminating time that may otherwise be lost on irrelevant tasks and unnecessary downtime.
Must-Have Features of Service Dispatch Software
Choosing service dispatch software that includes the features you need to effectively manage workers and allocate assets helps you serve your clients. Some features to look for in this type of software include logistics features, financial features, and integrations.
- Logistics features: These are designed to support your dispatcher through the process of choosing the best route for a technician or driver to use when working. It may also include GPS tracking that enables the dispatcher to instantly locate employees who are out on the road or working in a client’s facility.
- Financial features: These features can help with tasks such as itemizing labor hours for a technician and materials used in the completion of a job. The information is then incorporated neatly into an invoice format that can be presented to the client. This type of work order management and billing support saves time and increases the accuracy of your invoicing.
- Integrations: These features can help with tasks such as streamlining accounting processes as well as dispatching technicians and drivers. With integrations, the software is designed to work with other programs you may already be using, which allows reduced training time and keeps your existing processes moving smoothly while speeding up other tasks.
The Cost of Service Dispatch Software
Service dispatch software is available at a variety of price points, with monthly charges ranging from $25 to $630. Variables that impact the cost include the features that are integrated into the programming and the number of users who will be logging on to use it.
While these software programs are not typically offered in free versions, it is possible to find them with offerings that include free demonstrations or a free trial. These options can help business owners decide if the software is a good fit for the company by providing either a hands-on experience with the software or a visual demonstration of it.
A free demo of this software lets you watch how the software works, which is handy because dispatchers get to see how an experienced user of the software tackles different types of tasks. A free trial provides the advantage of allowing a dispatcher to test out its functions and integrations. This provides insight into how intuitive the program is and how well it is likely to perform for a given company.