Our Top Picks

Podium
Podium
  • Web-based software, mobile accessible with Android and iOS
  • Provides review notifications
  • Includes review monitoring capabilities
Podium Reviews is a solution built by the company Podium. This software helps local companies drive more business and manage customer reviews. It makes it easier for brands to increase their online reviews by encouraging happy customers to share their experiences. Podium Reviews includes automation tools to help users save time and also provides access to powerful reporting tools, which show online reputation stats. Podium is a web-based solution, but the company also offers a mobile app. The cost is $250 per month, and a free demo is offered. Here are some of the main capabilities included in Podium Reviews:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Mobile app
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Offers customer review request tools
  • Responsive customer support

Cons

  • No free trial

Summary

  • Starting Price
    • $250/month
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Provides review notifications
  • Includes review monitoring capabilities
BirdEye Logo
BirdEye
  • Web-based software, mobile accessible with Android and iOS
  • Includes review request tools
  • Includes review monitoring capabilities
Birdeye is an all-in-one customer review software built for companies of all sizes. Users can encourage happy customers to leave more reviews, improve their online reputation, build online trust and increase sales with the use of the tools included in Birdeye. This solution integrates with existing CRMs and customer databases, as well as many popular apps. Birdeye supports automation workflows to help companies save time. In addition to the web-based platform, a mobile app is available. While pricing isn’t provided online, companies can reach out and get a quote. Birdeye offers a free demo to test out their software. Here are some of the software’s top features:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Mobile app
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Simple to use
  • Real-time alerts
  • Automation tools

Cons

  • Pricing is not publicly available
  • No free trial, only a demo

Summary

  • Starting Price
    • not provided
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Includes review request tools
  • Includes review monitoring capabilities
ReputationLogo
Reputation
  • Web-based software
  • Includes response management tools
  • Offers negative feedback management solutions
Reputation is an online reputation management platform made specifically for large businesses and enterprise companies. With the tools this software offers, companies can monitor and improve their online ratings and reviews and use the feedback gathered to improve customer experience, drive more traffic and increase revenue. This platform gives users the ability to quickly respond to reviews and includes review request tools, review monitoring solutions and review marketing tools. Reputation also offers reporting tools to gather essential data related to customer satisfaction. Pricing isn’t publicly available, but companies can get a quote. A free demo is available. Here are the top features included in Reputation:
  • Built-in reporting tools
  • Review monitoring capabilities
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Attractive interface
  • Ability to manage all reviews in one platform
  • Includes robust reporting tools

Cons

  • No free trial offered
  • Doesn’t utilize NLP analysis

Summary

ReputationLogo
Reputation
  • Starting Price
    • not provided
  • Review Monitoring
    Yes
  • Review Notfications
    No
  • Review Request
    No
  • NLP Analysis
    No
  • Reporting
    Yes
Features
  • Web-based software
  • Includes response management tools
  • Offers negative feedback management solutions
Trustpilot
Trustpilot
  • Web-based software
  • Includes review monitoring capabilities
  • Offers negative feedback management solutions
Trustpilot includes features to help companies better manage online reviews. Created with medium and large businesses in mind, Trustpilot helps brands build more trust and increase their online reviews. This solution offers review marketing tools, automated review solutions and access to important customer analytics. Pricing for Trustpilot begins at $199 per month, and a free demo is offered. Here are the main features offered by Trustpilot:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Automated review request tools
  • Revenue marketing tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Offers automated review request tools
  • User-friendly design

Cons

  • No free trial

Summary

Trustpilot
Trustpilot
  • Starting Price
    • $199/month
    • Custom for Enterprise
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software
  • Includes review monitoring capabilities
  • Offers negative feedback management solutions
Swell-CX
Swell
  • Web-based software, mobile accessible with Android and iOS
  • Utilizes NLP analysis
  • Includes response management tools
Swell is a platform that helps customers grow and improve their engagement. The software makes it simple for businesses to automatically collect reviews from happy customers, offers tools to more easily communicate with prospects and customers and includes marketing solutions to promote a brand’s online reputation. This solution includes automation tools to help companies save time and it integrates with other CRMs and POS systems. By using Swell, businesses can improve their online reputation and give potential customers more confidence in choosing their brand. Pricing is $199 per month when billed annually, and a 30-day free trial can be requested. Here are the top capabilities offered by Swell:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Automatically send review requests
  • Integrates with many programs and tools

Cons

  • Customers must agree to annual billing to get the $199 price point; otherwise, this service costs $249 per month

Summary

  • Starting Price
    • $199/month
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Utilizes NLP analysis
  • Includes response management tools
Brand24
Brand24
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes review monitoring capabilities
Brand24 is a web-based solution that makes it easier for a company to manage and boost their online reputation. Brand24 is a good fit for small and medium-sized companies. Brands can easily respond to and manage social media comments and mentions with the use of this software. This solution integrates with Slack, and users can set up notifications to be alerted about reviews or mentions. In addition to its web-based interface, Brand24 also offers a mobile app for Android and iOS devices. A variety of monthly plans are available, ranging in price from $49 to $199, and a 14-day free trial is offered. Here are some of the main features included in Brand24:
  • Mentions feed
  • Data exporting
  • Data filtering
  • Influence score
  • Sentiment analysis
  • Mention analytics
  • Slack integration
  • Alerts

Pros & Cons

Pros

  • Affordable plans
  • Real-time alerts

Cons

  • No NLP analysis

Summary

  • Starting Price
    • $49/month for Plus
    • $99/month for Premium
    • $199/month for Max
  • Review Monitoring
    Yes
  • Review Notfications
    No
  • Review Request
    No
  • NLP Analysis
    No
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes review monitoring capabilities
Okendo
Okendo
  • Web-based software
  • Includes review monitoring capabilities
  • Offers negative feedback management solutions
Okendo helps brands manage their online reputation and customer reviews. This web-based software integrates seamlessly with Shopify stores. The solution makes it easier for users to capture more reviews and build trust to attract more customers and increase sales. By using Okendo, brands can automate customer review requests, allow customers to leave photos and videos in their reviews and market positive reviews on social media. The software also includes powerful reporting tools that capture customer feedback analytics. Okendo has a variety of plans available, ranging in price from $29 to $499 per month, and a 14-day free trial is available. Here are some of the best capabilities offered by Okendo:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Made with Shopify users in mind
  • Regularly adds new features

Cons

  • Free trial time period is short

Summary

  • Starting Price
    • $29/month for Essential
    • $99/month for Growth
    • $299/month for Power
    • $499/month for Advanced
    • Custom for Enterprise
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software
  • Includes review monitoring capabilities
  • Offers negative feedback management solutions
Grade.us
Grade.us
  • Web-based software
  • Provides review notifications
  • Includes review monitoring capabilities
Grade.us is an online reputation management solution that lets users generate more reviews and monitor online reviews. The brand offers solutions for agencies and enterprises. Some of the features offered by Grade.us include review email and text request campaigns, review monitoring, reputation reporting tools, review marketing solutions, automated review management solutions, and white label reselling tools. This software integrates with more than 100 review sites, such as Google, Facebook, Yelp, and the Better Business Bureau (BBB), as well as industry specific reviews sites like Avvo, Healthgrades, Angie’s List, and Zillow. Grade.us offers plans at a variety of price points and also offers discounts for annual billing. A 14-day free trial is available. Here are some of Grade.us’s top capabilities:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Supports white labeling for agencies
  • Responsive support team

Cons

  • Free trial period is only 14 days

Summary

Grade.us
Grade.us
  • Starting Price
    • $180/month for Professional Plan
    • $400/month for Agency Plan
    • $2500/month for Partner Plan
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software
  • Provides review notifications
  • Includes review monitoring capabilities
Shopper Approved
Shopper Approved
  • Web-based software
  • Includes response management tools
  • Offers negative feedback management solutions
Shopper Approved is a solution that can help businesses improve their online reputation and boost their brand image. With this tool, brands can automatically gather verified reviews from their satisfied customers. Shopper Approved displays these positive reviews where online shoppers will see them to help drive more traffic and increase sales. It also gives online shoppers more confidence to buy. Shopper Approved integrates easily with a company’s website. One feature that sets Shopper Approved apart from the competition is that it clearly links each review to the exact order number, helping companies better learn from the shopper experience. Pricing begins at $199 per month and a free trial is available. These are the main features included in Shopper Approved:
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • User-friendly for both the brand and the customers
  • Once set up, the tool does the work behind the scenes

Cons

  • Doesn’t offer reporting tools

Summary

Shopper Approved
Shopper Approved
  • Starting Price
    • $199/month
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    No
Features
  • Web-based software
  • Includes response management tools
  • Offers negative feedback management solutions
Yext Reviews
Yext Reviews
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes review monitoring capabilities
Yext Reviews gives companies more control over their web presence by allowing them to monitor their customer reviews and ratings. They can easily monitor, respond to and request reviews. Yext Reviews makes it easier for companies to improve their online reputation, build trust and allow potential customers to feel more confident when using their brand. Pricing for this solution isn’t publicly available, but Yext Review offers a 90-day trial, which is a much longer period than what’s offered by its competitors. These are the top capabilities included in Yext Reviews:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Includes review request tools
  • Offers a longer free trial period than its competitors

Cons

  • Pricing isn't listed online
  • No free trial

Summary

Yext Reviews
Yext Reviews
  • Starting Price
    • not provided
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes review monitoring capabilities
Trakstar-performance-management
Trakstar
  • Web-based software
  • Includes reporting tools
  • Offers negative feedback management solutions
Trakstart is a web-based solution that offers a variety of tools. It includes tools that make it easier to collect customer reviews related to the performance of your employees, so you can improve customer service and keep your customers happy. Gathering this feedback can also help your employees be their best and know what areas they need to improve upon. Pricing isn’t provided online, but can be requested. A free demo is available. These are the top capabilities included in Trakstar:
  • Built-in reporting tools
  • Integrates with other apps
  • Set goals and monitor progress
  • Negative feedback management solutions
  • Improve internal communication
  • Improve customer service

Pros & Cons

Pros

  • Great reporting tools that show relevant performance data
  • Excellent customer support team

Cons

  • No NLP analysis

Summary

Trakstar-performance-management
Trakstar
  • Starting Price
    • not provided
  • Review Monitoring
    No
  • Review Notfications
    No
  • Review Request
    No
  • NLP Analysis
    No
  • Reporting
    Yes
Features
  • Web-based software
  • Includes reporting tools
  • Offers negative feedback management solutions
Rize
Rize
  • Web-based solution
  • Includes response management tools
  • Utilizes NLP analysis
Rize is an online reputation management solution that works well for a variety of industries. Instead of other options, which require the user to do work on their own, Rize is a solution where the work is done behind the scenes. Brands send their customer list to Rize and the company contacts your customers to ask them to leave reviews and then handle the whole review process. Companies can track their progress and see their ratings increase through the Rize online dashboard, which features reports and other helpful tools. By using Rize, brands can improve their online reputation and gain more trust. Here are some of the top features included in Rize:
  • Built-in reporting tools
  • Utilizes NLP analysis
  • Review request tools
  • Review monitoring capabilities
  • Review notifications
  • Integrates with other apps
  • Response management tools
  • Negative feedback management solutions

Pros & Cons

Pros

  • Collects reviews for you
  • Reporting tools that show progress and results

Cons

  • A lot of the work happens behind the scenes

Summary

  • Starting Price
    • $199/month
  • Review Monitoring
    Yes
  • Review Notfications
    Yes
  • Review Request
    Yes
  • NLP Analysis
    Yes
  • Reporting
    Yes
Features
  • Web-based solution
  • Includes response management tools
  • Utilizes NLP analysis
Hootsuite
Hootsuite
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes response management tools
Hootsuite powers social media management for brands and organizations, with over 210,000 paid accounts and millions of users all over the world, it is a credible source of data and insights that portrays online reputation and presence. This review management software offers tools that make it easier to monitor a brand’s online reputation through social mentions and conversations. Users can also keep an eye on their competition and gain access to real-time audience insight. In addition to social media management tools, Hootsuite also partners with the company ReviewTrackers so users can easily find and respond to reviews that have been left online and on social media. Hootsuite is a web-based solution and also provides a mobile app for Android and iOS devices. Pricing ranges from $19 to $599 per month, depending on features and business size. A free trial is available. Here are some features offered by Hootsuite:
  • Built-in reporting tools
  • Integrates with other apps
  • Review request tools
  • Response management tools
  • Mobile app

Pros & Cons

Pros

  • Includes review request tools
  • Manage reviews all in one place

Cons

  • Can be pricey for larger teams

Summary

Hootsuite
Hootsuite
  • Starting Price
    • $19/month for Professional
    • $99/month for Team
    • $599/month for Business
    • Custom for Enterprise
  • Review Monitoring
    No
  • Review Notfications
    No
  • Review Request
    No
  • NLP Analysis
    No
  • Reporting
    Yes
Features
  • Web-based software, mobile accessible with Android and iOS
  • Includes reporting tools
  • Includes response management tools
TargetBay
TargetBay
  • Web-based software
  • Includes review request tools
  • Includes reporting tools
BayReviews was developed by the company TargetBay to make it easier for companies to collect user-generated reviews. The features included in TargetBay BayReviews can help brands learn from the experiences of shoppers and improve their reputation and gain more trust. The solution includes features like automated review requests, review-powered ads and review marketing tools. BayReviews integrates with many other programs, including Shopify, 3dcart, WooCommerce and BigCommerce. TargetBay offers a free, limited-feature plan, and pricing for paid plans ranges from $99-$299 per month. A 14-day free trial is available. Here are the main capabilities included in TargetBay:
  • Built-in reporting tools
  • Customer-powered product question and answer tools
  • Review request tools
  • Showcase social media reviews within the brand’s website
  • Integrates with other apps
  • Review marketing tools

Pros & Cons

Pros

  • Easy integration
  • Excellent customer support

Cons

  • No NLP analysis

Summary

TargetBay
TargetBay
  • Starting Price
    • $99/month for Growth
    • $199/month for Professional
    • $299/month for Premium
    • Custom for Enterprise
  • Review Monitoring
    No
  • Review Notfications
    No
  • Review Request
    Yes
  • NLP Analysis
    No
  • Reporting
    Yes
Features
  • Web-based software
  • Includes review request tools
  • Includes reporting tools

How We Chose the Best Review Management Software

In an online-driven world, a company’s online reputation and presence are crucial. For many businesses, online reviews can make or break them. With the use of review management software, companies can better manage their online reputation. While there are many review management software solutions out there, they’re not all created equal and don’t have the same features. We researched all the options to make it easier to choose the right software for your company’s needs. We evaluated review management software companies on the most important features. Here some of the considerations we made:

Review Management Features

Review management software should have a variety of relevant features. We recommend review management software that includes features such as review monitoring, notifications and requests. With these features, you can better manage your online reputation.

NLP Analysis

We also recommend investing in review management software that incorporates natural language processing technology in its analysis features. We highlighted software options that include this important feature.

Reports

Investing in review management software with robust reporting tools is also recommended. In-depth reports help users measure and improve their review management efforts. We looked at software companies that include reporting tools.

What Is Review Management Software?

Review management software makes it easier for companies to have more control over their online web presence and reputation. Many web users look at online ratings and reviews to guide their purchase decisions. If a company has few or negative reviews, it can be a turnoff and it may mean that the company loses potential business. With the use of review management software, companies of all sizes can better manage their online reviews. They can keep track of reviews that they receive, respond to feedback and even request reviews from their customers to improve their online reputation and build more trust with web users.

Without this software, some companies may struggle with getting regular reviews, or they may not look as reputable as some of their competitors who have more reviews and online ratings. Review management software can help companies save time when handling online review management tasks and give them more control. They can also use this solution to learn more from customer experiences, so they can make improvements and boost customer satisfaction. Many review management software solutions include automated tools that allow work to be done behind the scenes so that business owners can focus on their day-to-day tasks while still improving their online reputation.

Benefits of Review Management Software

There are many advantages to using review management software. Here are some of the top benefits that can come from using this kind of solution:

  • Get alerts when new reviews are left: It can be challenging to track down all reviews from different platforms. Review management software makes it easy to find reviews. Most software options include tools that alert brands when a new review is left.
  • Save time: It takes a lot of time and effort to request reviews from customers. Automated tools request reviews from your customers so that you can increase your online ratings with ease.
  • Quickly respond to reviews:Your customers want to know that you care and that you’re listening. Review management software makes it easy to instantly respond to reviews as they come in so you can correct issues. Plus, your customers will feel appreciated and heard.
  • Build trust: The more positive ratings and reviews you have, the more reputable your brand will appear. Review management software can help you build trust with potential customers.
  • Learn from your mistakes: It can be easier to learn from mistakes because you’ll know what went wrong as soon as a negative review is left. You can respond and then correct your actions in the future.

Must-Have Features of Review Management Software

Not all review management software has the same features. Choosing a feature-packed solution is recommended. Here are some features to look for when comparing review management software options:

  • Review monitoring tools: Most software includes review monitoring solutions so that you get notifications and alerts as soon as a review is left.
  • Automated review requests:The more reviews you can collect, the more reputable your brand will appear. Look for review management software with automated review request tools so that your customers are more likely to leave a review.
  • Feedback management tools: It should be easy to respond to reviews, both good and bad. Many review management software options include response tools.
  • Reporting tools: With built-in reporting tools, you can access valuable data related to customer service and customer experience. This can help you learn how to increase customer satisfaction and your number of positive reviews.
  • Integrations: It should be easy to integrate this software with your website and CRM, as well as any other tools that you use each day.

The Cost of Review Management Software

The cost of review management software varies. Many software companies offer a variety of plans to meet the needs of businesses of all sizes. Lower-priced plans may have limited capabilities or are built with smaller teams in mind. Be sure to compare all plans offered by each company to find the right fit.

Businesses can expect to pay at least $50 per month for this kind of software. The most common price point is between $100-$200 per month. There are more expensive plans available, ranging in price from $250 to $500. Many software companies offer discounts if a user subscribes to annual billing. It’s important to note that some companies don’t publicize their pricing, and a custom quote may need to be requested.

Free trials are often available, but some companies only provide free demos of their review management software. Most free trials are available for 30 days, but some companies only offer 14-day free trials.

It’s wise to compare all the features and capabilities of review management software solutions before investing in a particular option.