How We Chose the Best Reservations Software
With reservations software, you can forget about tedious administrative tasks and have more time for what really matters — making sure guests of your hospitality business have an unforgettable experience. We selected reservations systems based on three criteria that businesses like yours need most: booking features, integrations, and reporting tools.
Guests won’t be able to book if they can’t find your business. The best reservations software lets you take bookings via a website, mobile app, and social media, as well as online travel agencies (OTAs). We chose software that has features such as group reservations, a channel manager, and third-party booking.
Good reservations software should be integrated with the apps you really need, including tools for accounting, email marketing, and social media management. Our top picks offer some of the most popular integration tools for hospitality businesses.
With the right reporting tools, you won’t need to guess about your business’s performance. Detailed reports let you see vital data, such as customer spending and daily bookings. We prioritized software with robust reporting tools and dashboards that update in real time.
The 15 Best Reservations Software Programs of 2021
Beds24 is a cloud-based, all-in-one booking engine and channel manager that supports management of up to hundreds of properties. Customizable templates allow hospitality businesses to create a booking system that integrates seamlessly with their website. Users can choose from modules such as availability calendars, maps, and picture sliders to give their system a professional look.
The system gives businesses complete control over the booking process, with the ability to sell rooms in different layouts, add promotional codes, and change booking rules for special events. Users can add reviews from TripAdvisor and let customers book rooms directly from their Facebook page.
Payment processing options include PayPal and Bitcoin. Beds24 also integrates with several third-party payment processors, such as Stripe and Authorize.net. The reporting tool displays bookings by customer and visit date, as well as payments and balance due.
Beds24 features a front desk system for room changes, guest check-ins, and housekeeping management. The software includes automation tools for managing workflows, plus a flexible pricing function that lets businesses adjust rates on the fly.
|Starts at €9.90/month||Free trial||>Online booking
>More features at Beds24
Pros & Cons of Beds24 Reservations Software
|>Hundreds of integrations|
|>Extra fees for some features|
Checkfront’s reservations software is used by thousands of companies in 128 countries. Designed for more than just hotel bookings, the software supports reservations for tours, park access, and equipment rentals.
The company’s booking app lets customers reserve tickets, check in via QR code, and sign waivers from their mobile device. For tour operators, the app features a guest locator that allows guests to mark their location on the map.
Checkfront’s website builder includes templates based on activity or booking type. Information from the booking system, as well as customer reviews and social media feeds, can be automatically added to the website.
Businesses with more than 6,000 bookings per year are eligible for Checkfront Enterprise, which comes with a dedicated account manager, unlimited partner accounts, and advanced reporting tools. The support team offers customized setup and priority assistance by phone, chat, or email.
Checkfront supports 32 payment processors, including Square, PayPal, and Braintree. Custom payment solutions can be added with the Open Developer API.
Enterprise: Custom quote
|21-day free trial||>Group reservations
>More features at Checkfront
Pros & Cons of Checkfront Reservations Software
|>Flexible plan options|
|>Soho plan lacks advanced features
>Phone support only for Plus and Enterprise
Cloudbeds claims its customers see a 20% increase in reservations. The software is ideal for hotels, hostels, and vacation rental agencies.
With the channel manager, users can put room listings on trusted partner sites, including Expedia, Agoda, and Airbnb. The booking tool includes a built-in rate checker, which lets potential customers compare rates at a glance to ensure they’re getting the best deal.
Cloudbeds works on all mobile devices and supports multiple languages. Businesses can choose from dozens of payment processors, such as PayU and Stripe. The booking system syncs with Cloudbeds’ Hospitality Management Suite, meaning that reservation data gets updated on all distribution channels at once.
The Pricing Intelligence Engine (PIE) keeps users informed about competitor behavior and market changes, allowing users to tweak their management strategy on the fly. The software comes with automation tools and a detailed dashboard for data.
|Custom Quote||Demo||>Online booking
>More features at Cloudbeds
Pros & Cons of Cloudbeds Reservations Software
|>Pricing Intelligence Engine|
>Annual billing discount
|>Pricing unavailable on website
>Essentials plan lacks some features
EZee Reservation is recognized as a TripConnect Premium Partner by TripAdvisor and a Google Hotel Ads Certified partner. It offers several solutions for hotel owners. It is an online booking engine that can also be used as a channel manager and reputation management system. It also has a convenient rate shopper tool that helps hotel owners stay competitive.
The booking engine works on any device and lets customers purchase rooms directly from the hotel website. The software includes an upselling function so customers can buy additional hotel services, such as access to the spa or gym. Business owners have the ability to create promotional codes or offer special deals for recurring guests.
The eZee Reservation system uses a smart chatbot to guide customers through the booking process, answer questions, and alert them to special deals. Using the channel manager, businesses can update their social media, third-party booking, and vacation rental sites with just one click.
The company’s reputation management software, Critique, collects hotel reviews from around the internet and lets users see key social media data in one place.
|Starts at $24/month||14-day free trial||>Payment processing
>Competitor's rate analysis
>Plug & play features
>More features at eZee Reservation
Pros & Cons of eZee Reservations Software
|>Fees for some services|
Developed by Mingus Software, Hotello was awarded “Best Hotel Management Software 2020” by the Tech Times and is used by 12,000 businesses across North America. Hotello’s cloud-based PMS system includes functions for front office operations, day-to-day management, accounting, marketing, and more.
Front desk staff can use the software to book rooms, check guests in and out, see cancellations, and view room status in real time. The software lets businesses create guest profiles that include information like preferences and stay history.
Hotello partners with Ariane to let guests check themselves in online or via self-service terminals. The company claims that this service increases customer satisfaction by speeding up the process and reducing wait time at the reception desk.
Other solutions by Mingus include the Reservit booking engine and a mobile app for housekeeping management. Their H Emailing service features custom templates designed for hotel newsletters.
|Custom Quote||Demo||>Online booking
>More features at Hotello
Pros & Cons of Hotello Reservations Software
|>Take reservations on social media|
>Online or on-site training
|>Must contact company for demo|
Hotelogix offers a suite of solutions for hotel chains, campgrounds, resorts, and even apartment complexes. All functions of this cloud-based software, including office operations and guest relations, are managed centrally with a single dashboard module.
Hotelogix’s front desk management software features an intuitive reservation chart that displays room status in real time. The software automatically assigns guests the best possible room based on factors such as occupancy and customer preferences. Hoteliers can let housekeeping staff know which rooms need service with a color-coded floor chart.
Hotelogix also features a Point of Sale (POS) system for room service and hotel restaurants. Users can display featured items to customers or sell extra services, such as tours, meal plans, or airport pickup.
The PMS uses a channel manager to sync listings to third-party travel sites or allow booking via Facebook. Hotelogix is a TripAdvisor TripConnect Premium Partner, meaning that review requests and collection are fully automated.
Premium Plus: $5.99/room/month
|15-day free trial||>Payment processing
>More features at Hotelogix
Pros & Cons of Hotelogix Reservations Software
|>Pay by the room|
>24/7 live support
>Front desk and housekeeping for all plans
|>Monthly billing limit
>No payment processing for Premium
InnRoad’s cloud-based property management software connects hoteliers to thousands of travel agents globally, with the goal of increasing booking rates. The software’s booking engine is mobile-optimized, supports multiple properties, and includes a rate tracker for room price comparisons.
With the channel manager, users can get their room offerings listed on major travel sites such as Expedia, Orbitz, and Hotels.com. InnRoad offers a discounted commission rate for payment processing, and customers can choose to add call center service to their package for an additional fee.
Hoteliers can use innRoad to generate hundreds of customizable report types, including reports for revenue, occupancy, guest history, and forecasting.
>More features at innRoad
Pros & Cons of innRoad Reservations Software
>24/7 phone or email support with unlimited training
|>Pricing unavailable on website|
Based in Australia, NewBook is an award-winning software designed for any business that takes reservations, including hotels, marinas, vacation rentals, and tour services. NewBook’s universal registration system can be deployed via a website or Facebook. Registrants get access to a robust guest portal where they can handle payments or add extra services to their registration, such as transportation to and from the airport.
The software includes a cart tracker to help reduce abandonment rates. The tracker captures customer email addresses and allows hoteliers to send follow-up emails encouraging them to finish their registration.
NewBook offers self-service kiosks for an extra fee. The kiosks let guests check in and out, pay, receive room keys on their mobile device, and view information about the property. Kiosks are available in Wi-Fi or 4G models.
NewBook’s channel manager allows direct connection with OTAs, such as Expedia and Booking.com. Hoteliers can connect to hundreds of others via third-party integration.
|Custom Quote||Demo||>Online booking
>More features at NewBook
Pros & Cons of NewBook Reservations Software
|>Multiple solution types|
>Setup and training
>Express pay-by-the-booking plan
PeekPro is an all-in-one enterprise booking solution designed mainly for tour operators and activity-based businesses. The software lets customers choose their tour date, select activities, rent equipment, and more from their desktop or mobile device.
PeekPro supports group booking, online deposits, and the ability to offer private tours with special rates. The system features a pickup selector, which allows guests to get a ride to the tour from their hotel or another location.
Users who need a POS system can use Peek Checkout, a mobile app designed for iPad. Checkout displays available tour times, add-on activities, rental options, and physical products. Customers can choose their desired tour and book it with just a few taps. Businesses have the option to offer discounts, combo packages, and multiday itineraries.
PeekPro allows integrations with more than 750 third-party apps, including Mailchimp, Hubspot, and Formstack.
|Custom Quote||Demo||>Group reservations
>More features at PeekPro
Pros & Cons of PeekPro Reservations Software
|>Robust tour booking features|
>Free waiver and check-in app
|>Pricing not available on website
>No third-party booking
ResNexus provides booking software solutions for hotels, Airbnb, campgrounds, and storage rental companies. The company’s PMS system features an ADA-compliant online booking service that lets businesses view reservations and room requests in real time.
One of the main features of ResNexus is yield management, which automatically adjusts room rates on OTA sites based on dates, occupancy limits, and room types. ResNexus also has a text message marketing platform that lets business owners interact with guests during their stay.
The software keeps track of recurring guests, allowing businesses to acknowledge their loyalty at check-in. Upon departure, rooms are marked on the chart so housekeeping knows they need servicing.
ResNexus has partnered with some of the largest OTAs, including Travelocity and Expedia, and can transmit listings with its channel manager. The system also features 65 types of reports, including a daily finance report, which enables a night auditor to review purchases, payments, and deposits at a glance.
|Custom Quote||Demo||>Group reservations
>More features at ResNexus
Pros & Cons of ResNexus Reservations Software
|>Lifetime Pricing Guarantee|
>After-hours emergency phone support
>Large support library
|>Fees for add-on features|
Rezdy offers booking system and channel manager solutions that cater to tour operators. With Rezdy, business owners can accept reservations through their website, mobile device, and Facebook, as well as the Reserve with Google platform. It also has an offline management mode for reservations made via phone or walk-in.
Tour operators can put their business listing on OTAs with the channel manager, which automatically updates pricing and availability as they change. Payment processing options include the company’s own RezdyPay, or users can integrate a third-party processor such as PayPal, Stripe, or Square.
Some plans allow tour operators to offer package deals, discounts, gift cards, and other add-on services. The Expansion plan includes a developer API and advanced reporting, and it’s best suited for large and growing businesses.
|21-day free trial||>Reports
>More features at Rezdy Booking
Pros & Cons of Rezdy Booking Reservations Software
>Channel manager for all plans
|>Foundation plan lacks some features|
Developed by innQuest Software, roomMaster Anywhere is a cloud-based PMS featuring a customizable, drag-and-drop booking chart. The software comes with an online booking page that integrates with an existing hotel website. Hoteliers can also use the channel manager to put their listings on many popular OTA sites.
The real-time dashboard provides all the info a hotel front desk needs, from check-ins and departures to a room status chart. Group bookings are available and include a booker’s portal for guest management. Auditors have access to the performance reporter, which features forecasting, key performance indicator (KPI) tracking, historical reporting, and occupancy statistics.
RoomMaster Anywhere supports all major payment processors, and users can add multiple payment gateways, if desired. The company also has their own gateway, innQuest Payments, for which they will provide integration and merchant account setup.
|Custom Quote||Demo||>Online booking
>More features at roomMaster Anywhere
Pros & Cons of roomMaster Anywhere Reservations Software
|>Good support and on-site training|
>Robust add-on services available
|>Pricing not available on website|
SimplyBook calls itself a one-stop solution for all types of service-based businesses. With SimplyBook, users can create their own branded booking template for their website, or take reservations via Facebook, Instagram, or Google Maps.
Business owners can upsell and cross-sell a variety of services, such as memberships, package deals, and gift cards, as well as offer coupons to loyal customers. The system accepts up-front deposits and payments through PayPal, Stripe, and many other popular gateways.
SimplyBook is cloud-based and can be used on a desktop or mobile app. Users can manage their bookings anywhere, receive appointment notifications, and collect important information from guests before they arrive. Bookings are color coded on the dashboard by type of event or guest.
SimplyBook has an Enterprise version for large businesses with multiple locations. Enterprise subscribers get an account manager, API access, and dedicated servers designed to handle a heavier customer load.
|14-day free trial||>Third-party booking
>More features at SimplyBook.me
Pros & Cons of SimplyBook.me Reservations Software
|>Full-featured trial version|
>24/7 live chat
|>Free and Basic not HIPAA-compliant
>No phone support
Skedda’s online booking system is designed for a variety of venue types, including professional offices, sports venues, classrooms, and community facilities. Users can create a customized booking process for either the general public or invited guests. The system allows venue managers to set availability, attendance caps, and quotas, as well as recurring bookings for regular guests.
The system has an advanced booking conditions tool that lets users create custom rules, such as blackout dates, variable pricing, and a cancellation policy. Reservations are displayed on a color-coded calendar, which can be accessed by anyone or administrators only.
Skedda is a verified partner of the Stripe payment gateway, and users can accept payments up-front or upon guest arrival. Accounting solutions include integrations with Xero and FreshBooks. Skedda also supports email marketing and booking notifications via Mailchimp.
|Pro Pack: $39/month||Free version||>Payment processing
>More features at Skedda
Pros & Cons of Skedda Reservations Software
|>Five spaces free|
>Unlimited users and bookings for Core
>Annual billing discount
|>Fee for advanced features
>Phone and video support for Pro only
The SuperSaaS appointment booking system is used by more than 120,000 businesses worldwide, from medical clinics and gyms to tour operations and photo studios. The system supports one-on-one meetings, group classes, service appointments, and resource rentals.
The software features customizable booking templates that let users take reservations on their website or Facebook. Customers can see a business’s full schedule by the day, week, or month, then book in advance or make multiple bookings all at once.
SuperSaaS supports integration with third-party calendars, such as Google Calendar and iCal. Payment processing integrations include PayPal and Stripe. Users can create and offer customers promotional codes, special package pricing, or time-dependent discounts.
|Package A: $8/month|
Package B: $16/month
Package C: $26/month
Package D: $36/month
Package E: $46/month
|Free version||>Online booking
>More features at SuperSaaS
Pros & Cons of SuperSaas Reservations Software
|>Unlimited users and appointments|
>Free plan doesn't expire
>Tutorials and guides available
|>No live support
>No third-party booking
What Is Reservations Software?
Reservations software allows customers to book hotel rooms, set appointments, rent equipment, and more. Most reservation systems are fully automated, based in the cloud, and can accept bookings and cancellations online. Many companies also offer a mobile app, which lets users manage reservations and schedules no matter where they are.
Some reservations software is designed specifically for hotels, vacation rentals, apartment complexes, and similar facilities. This software is called a Property Management System (PMS). Beyond just accepting bookings, most PMS software displays room status and enables staff to see priority areas around the facility. When paired with a remote kiosk, guests can check themselves in, purchase add-on services, and get their room key sent to their phone.
The best reservations software lets users send their property information and room listings to hundreds of online travel agents (OTAs) via a channel manager. Some of the biggest OTAs include Expedia, Travelocity, and Hotels.com. The channel manager sends listing information to these sites automatically.
Integration with third-party solutions, such as accounting apps or email marketing tools, further improve the functionality of reservations software. Most applications allow integration with a user’s preferred payment processor: PayPal, Stripe, and Square are some of the most popular choices.
Benefits of Reservations Software
Reservations software has much to offer any business with a booking system. It can help you:
- Automate tedious tasks: Adjusting schedules, changing prices, and monitoring room status — these tasks are a necessity, but can take hours a day and keep you away from what’s most important. Reservations software handles it all with minimal input.
- Save money on staff: Guest services such as check-in and key disbursement used to require a fully staffed front desk. Because reservations software is largely automated after setup, you may need less manpower to get everything done.
- Develop guest connections: Businesses with tours, classes, and other group activities have a lot of guests to impress. The best reservations software lets you reward them with package deals and promotional discounts, helping to build customer loyalty.
- Get more bookings: Putting your listing on major OTA sites exposes your brand to thousands of potential customers around the world, which translates to more bookings for your business.
Must-Have Features of Reservations Software
There are a few types of reservations software to choose from depending on your hospitality business, but the best booking systems tend to include features such as:
- Payment processing: Most booking systems let customers pay online via their proprietary payment gateway or a third-party service, such as Stripe. Typically, there’s a fee per transaction, which varies by company. Look for a company that supports your preferred processor.
- Integrations: Good reservations software should be compatible with your favorite third-party apps, such as email marketing services, calendars, and reporting tools. Some companies don’t offer integrations with basic plans, or you may need to pay extra for them.
- Channel manager: Choose software that sends your listings to the most popular OTAs in your locale and automatically keeps the information up to date.
- Deployment options: Many reservations systems have a customizable booking form that integrates seamlessly with your existing website. The best companies also let you accept reservations via mobile app or social media pages.
- Reporting: Select a system that includes robust reporting tools, such as a dashboard that displays bookings in real time. Ensure that the data can be exported to third-party accounting applications, such as QuickBooks, for tax purposes.
The Cost of Reservations Software
Reservations software prices can range from $4 to $249 per month, depending on plan level and features. The cheapest plans may only let you take online bookings, for example, and might not include a channel manager or access to a mobile app. More expensive plans are usually built for businesses with multiple locations and a large customer base. These often have perks, like API access, more powerful marketing tools, and access to a dedicated account manager for support.
Payment processing fees usually aren’t included in the monthly rate. They tend to range from 2% to 3% per transaction, plus a small charge by the software company. If the company has its own payment gateway or preferred processor, using it is typically the cheapest option.
Many companies offer a free trial period with limited features or a cap on bookings. If the cap is exceeded, customers may be prompted to sign up for the full-price version.