Our Top Picks

Beds24
Beds24
  • Online booking
  • Reports
  • Payment processing
Beds24 is a cloud-based, all-in-one booking engine and channel manager that supports management of up to hundreds of properties. Customizable templates allow hospitality businesses to create a booking system that integrates seamlessly with their website. Users can choose from modules such as availability calendars, maps, and picture sliders to give their system a professional look.

The system gives businesses complete control over the booking process, with the ability to sell rooms in different layouts, add promotional codes, and change booking rules for special events. Users can add reviews from TripAdvisor and let customers book rooms directly from their Facebook page.

Payment collection options include credit card payments via Stripe, Authorize.net, Global Payments, AsiaPay, PesoPay, SiamPay, PayDollar, and PayPal. The reporting tool includes a range of predefined reports including payments, revenue, arrivals and departures, invoices, occupancy, and the option to create custom reports.

Beds24 features a front desk system for room changes, guest check-ins, and housekeeping management. The software includes automation tools for managing workflows, plus a flexible pricing function that lets businesses adjust rates on the fly.

Pros & Cons

Pros

  • Hundreds of integrations
  • Channel manager

Cons

  • Extra fees for some features

Summary

  • Starting Price
    • starts at $9.90/month
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Reports
  • Payment processing
Checkfront
Checkfront
  • Group reservations
  • Integrations
  • Booking notes
Checkfront’s reservations software is used by thousands of companies in 128 countries. Designed for more than just hotel bookings, the software supports reservations for tours, park access, and equipment rentals.

The company’s booking app lets customers reserve tickets, check in via QR code, and sign waivers from their mobile device. For tour operators, the app features a guest locator that allows guests to mark their location on the map.

Checkfront’s website builder includes templates based on activity or booking type. Information from the booking system, as well as customer reviews and social media feeds, can be automatically added to the website.

Businesses with more than 6,000 bookings per year are eligible for Checkfront Enterprise, which comes with a dedicated account manager, unlimited partner accounts, and advanced reporting tools. The support team offers customized setup and priority assistance by phone, chat, or email.

Checkfront supports 32 payment processors, including Square, PayPal, and Braintree. Custom payment solutions can be added with the Open Developer API.

Pros & Cons

Pros

  • Flexible plan options
  • Mobile app
  • Training resources

Cons

  • Soho plan lacks advanced features
  • Phone support only for Plus and Enterprise

Summary

Checkfront
Checkfront
  • Starting Price
    • Soho: $42/month
    • Pro: $84/month
    • Plus: $169/month
    • Enterprise: Contact for quote
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Group reservations
  • Integrations
  • Booking notes
Cloudbeds
Cloudbeds
  • Online booking
  • Third-party booking
  • Integrations
Cloudbeds claims its customers see a 20% increase in reservations. The software is ideal for hotels, hostels, and vacation rental agencies.

With the channel manager, users can put room listings on trusted partner sites, including Expedia, Agoda, and Airbnb. The booking tool includes a built-in rate checker, which lets potential customers compare rates at a glance to ensure they’re getting the best deal.

Cloudbeds works on all mobile devices and supports multiple languages. Businesses can choose from dozens of payment processors, such as PayU and Stripe. The booking system syncs with Cloudbeds’ Hospitality Management Suite, meaning that reservation data gets updated on all distribution channels at once.

The Pricing Intelligence Engine (PIE) keeps users informed about competitor behavior and market changes, allowing users to tweak their management strategy on the fly. The software comes with automation tools and a detailed dashboard for data.

Pros & Cons

Pros

  • Pricing Intelligence Engine
  • Resource options
  • Annual billing discount

Cons

  • Pricing unavailable on website
  • Essentials plan lacks some features

Summary

Cloudbeds
Cloudbeds
  • Starting Price
    • Contact for quote
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Third-party booking
  • Integrations
EZee
eZee Reservation
  • Payment processing
  • Booking notes
  • Reports
EZee Reservation is recognized as an Expedia Elite Partner and a TripConnect Premium Partner by TripAdvisor. It offers several solutions for hotel owners, including an online booking engine, channel manager, and reputation management system.

The booking engine works on any device and lets customers purchase rooms directly from the hotel website. The software includes an upselling function so customers can buy additional hotel services, such as access to the spa or gym. Business owners have the ability to create promotional codes or offer special deals for recurring guests.

The eZee Reservation system uses a smart chatbot to guide customers through the booking process, answer questions, and alert them to special deals. Using the channel manager, businesses can update their social media, third-party booking, and vacation rental sites with just one click.

The company’s reputation management software, Critique, collects hotel reviews from around the internet and lets users see key social media data in one place.

Pros & Cons

Pros

  • Smart chatbot
  • 24/7 support
  • Discounts available

Cons

  • Fees for some services
  • Extra charge for Critique

Summary

EZee
eZee Reservation
  • Starting Price
    • Hero: starts at $29/mo
    • Supreme: starts at $68/mo
    • Elite: starts at $79/mo
    • Champion: starts at $118/mo
    • *save $10% with annual billing
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Payment processing
  • Booking notes
  • Reports
Hotello
Hotello
  • Online booking
  • Integrations
  • Group reservations
Developed by Mingus Software, Hotello was awarded “Best Hotel Management Software 2020” by the Tech Times and is used by 12,000 businesses across North America. Hotello’s cloud-based PMS system includes functions for front office operations, day-to-day management, accounting, marketing, and more.

Front desk staff can use the software to book rooms, check guests in and out, see cancellations, and view room status in real time. The software lets businesses create guest profiles that include information like preferences and stay history.

Hotello partners with Ariane to let guests check themselves in online or via self-service terminals. The company claims that this service increases customer satisfaction by speeding up the process and reducing wait time at the reception desk.

Other solutions by Mingus include the Reservit booking engine and a mobile app for housekeeping management. Their H Emailing service features custom templates designed for hotel newsletters.

Pros & Cons

Pros

  • Take reservations on social media
  • Online or on-site training

Cons

  • Must contact company for demo

Summary

  • Starting Price
    • starts at $7/room/month
  • Group Reservations
    Yes
  • Third Party Booking
    No
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Integrations
  • Group reservations
Hotelogix
Hotelogix
  • Payment processing
  • Online booking
  • Integrations
Hotelogix offers a suite of solutions for hotel chains, campgrounds, resorts, and even apartment complexes. All functions of this cloud-based software, including office operations and guest relations, are managed centrally with a single dashboard module.

Hotelogix’s front desk management software features an intuitive reservation chart that displays room status in real time. The software automatically assigns guests the best possible room based on factors such as occupancy and customer preferences. Hoteliers can let housekeeping staff know which rooms need service with a color-coded floor chart.

Hotelogix also features a Point of Sale (POS) system for room service and hotel restaurants. Users can display featured items to customers or sell extra services, such as tours, meal plans, or airport pickup.

The PMS uses a channel manager to sync listings to third-party travel sites or allow booking via Facebook. Hotelogix is a TripAdvisor TripConnect Premium Partner, meaning that review requests and collection are fully automated.

Pros & Cons

Pros

  • Pay by the room
  • 24/7 live support
  • Front desk and housekeeping for all plans

Cons

  • Monthly billing limit
  • No payment processing for Premium

Summary

Hotelogix
Hotelogix
  • Starting Price
    • Premium: $3.99/room/month
    • Premium Plus: $5.99/room/month
    • Platinum: $8.99/room/month
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Payment processing
  • Online booking
  • Integrations
InnRoad
innRoad
  • Reports
  • Third-party booking
  • Group reservations
InnRoad’s cloud-based property management software connects hoteliers to thousands of travel agents globally, with the goal of increasing booking rates. The software’s booking engine is mobile-optimized, supports multiple properties, and includes a rate tracker for room price comparisons.

With the channel manager, users can get their room offerings listed on major travel sites such as Expedia, Orbitz, and Hotels.com. InnRoad offers a discounted commission rate for payment processing, and customers can choose to add call center service to their package for an additional fee.

Hoteliers can use innRoad to generate hundreds of customizable report types, including reports for revenue, occupancy, guest history, and forecasting.

Pros & Cons

Pros

  • Unlimited users
  • 24/7 phone or email support with unlimited training

Cons

  • Pricing unavailable on website

Summary

  • Starting Price
    • $79/month
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Reports
  • Third-party booking
  • Group reservations
NewBook
NewBook
  • Online booking
  • Third-party booking
  • Integrations
Based in Australia, NewBook is an award-winning software designed for any business that takes reservations, including hotels, marinas, vacation rentals, and tour services. NewBook’s universal registration system can be deployed via a website or Facebook. Registrants get access to a robust guest portal where they can handle payments or add extra services to their registration, such as transportation to and from the airport.

The software includes a cart tracker to help reduce abandonment rates. The tracker captures customer email addresses and allows hoteliers to send follow-up emails encouraging them to finish their registration.

NewBook offers self-service kiosks for an extra fee. The kiosks let guests check in and out, pay, receive room keys on their mobile device, and view information about the property. Kiosks are available in Wi-Fi or 4G models.

NewBook’s channel manager allows direct connection with OTAs, such as Expedia and Booking.com. Hoteliers can connect to hundreds of others via third-party integration.

Pros & Cons

Pros

  • Multiple solution types
  • Setup and training
  • Express pay-by-the-booking plan

Cons

  • Unclear pricing

Summary

  • Starting Price
    • Contact for quote
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Third-party booking
  • Integrations
Peek-Pro
Peek Pro
  • Group reservations
  • Payment processing
  • Integrations
PeekPro is an all-in-one enterprise booking solution designed mainly for tour operators and activity-based businesses. The software lets customers choose their tour date, select activities, rent equipment, and more from their desktop or mobile device.

PeekPro supports group booking, online deposits, and the ability to offer private tours with special rates. The system features a pickup selector, which allows guests to get a ride to the tour from their hotel or another location.

Users who need a POS system can use Peek Checkout, a mobile app designed for iPad. Checkout displays available tour times, add-on activities, rental options, and physical products. Customers can choose their desired tour and book it with just a few taps. Businesses have the option to offer discounts, combo packages, and multiday itineraries.

PeekPro allows integrations with more than 750 third-party apps, including Mailchimp, Hubspot, and Formstack.

Pros & Cons

Pros

  • Robust tour booking features
  • Free waiver and check-in app

Cons

  • Pricing not available on website
  • No third-party booking

Summary

Peek-Pro
Peek Pro
  • Starting Price
    • Contact for quote
  • Group Reservations
    Yes
  • Third Party Booking
    No
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Group reservations
  • Payment processing
  • Integrations
ResNexus
ResNexus
  • Group reservations
  • Payment processing
  • Integrations
ResNexus provides booking software solutions for hotels, Airbnb, campgrounds, and storage rental companies. The company’s PMS system features an ADA-compliant online booking service that lets businesses view reservations and room requests in real time.

One of the main features of ResNexus is yield management, which automatically adjusts room rates on OTA sites based on dates, occupancy limits, and room types. ResNexus also has a text message marketing platform that lets business owners interact with guests during their stay.

The software keeps track of recurring guests, allowing businesses to acknowledge their loyalty at check-in. Upon departure, rooms are marked on the chart so housekeeping knows they need servicing.

ResNexus has partnered with some of the largest OTAs, including Travelocity and Expedia, and can transmit listings with its channel manager. The system also features 65 types of reports, including a daily finance report, which enables a night auditor to review purchases, payments, and deposits at a glance.

Pros & Cons

Pros

  • Lifetime Pricing Guarantee
  • After-hours emergency phone support
  • Large support library

Cons

  • Fees for add-on features

Summary

ResNexus
ResNexus
  • Starting Price
    • starts at $35/month
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Group reservations
  • Payment processing
  • Integrations
Rezdy
Rezdy Booking
  • Reports
  • Payment processing
  • Group reservations
Rezdy offers booking system and channel manager solutions that cater to tour operators. With Rezdy, business owners can accept reservations through their website, mobile device, and Facebook, as well as the Reserve with Google platform. It also has an offline management mode for reservations made via phone or walk-in.

Tour operators can put their business listing on OTAs with the channel manager, which automatically updates pricing and availability as they change. Payment processing options include the company’s own RezdyPay, or users can integrate a third-party processor such as PayPal, Stripe, or Square.

Some plans allow tour operators to offer package deals, discounts, gift cards, and other add-on services. The Expansion plan includes a developer API and advanced reporting, and it’s best suited for large and growing businesses.

Pros & Cons

Pros

  • Unlimited users
  • Channel manager for all plans
  • Nonprofit discount

Cons

  • Foundation plan lacks some features

Summary

Rezdy
Rezdy Booking
  • Starting Price
    • Foundation: $49/month + booking fees
    • Accelerate: $99/month + booking fees
    • Expansion: $249/month + booking fees
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Reports
  • Payment processing
  • Group reservations
RoomMaster-Anywhere
roomMaster Anywhere
  • Online booking
  • Reports
  • Group reservations
Developed by innQuest Software, roomMaster Anywhere is a cloud-based PMS featuring a customizable, drag-and-drop booking chart. The software comes with an online booking page that integrates with an existing hotel website. Hoteliers can also use the channel manager to put their listings on many popular OTA sites.

The real-time dashboard provides all the info a hotel front desk needs, from check-ins and departures to a room status chart. Group bookings are available and include a booker’s portal for guest management. Auditors have access to the performance reporter, which features forecasting, key performance indicator (KPI) tracking, historical reporting, and occupancy statistics.

RoomMaster Anywhere supports all major payment processors, and users can add multiple payment gateways, if desired. The company also has their own gateway, innQuest Payments, for which they will provide integration and merchant account setup.

Pros & Cons

Pros

  • Good support and on-site training
  • Robust add-on services available

Cons

  • Pricing not available on website
  • No third-party booking

Summary

RoomMaster-Anywhere
roomMaster Anywhere
  • Starting Price
    • starts at $30/month
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Reports
  • Group reservations
SimplyBook.me
SimplyBook.me
  • Third-party booking
  • Integrations
  • Group reservations
SimplyBook calls itself a one-stop solution for all types of service-based businesses. With SimplyBook, users can create their own branded booking template for their website, or take reservations via Facebook, Instagram, or Google Maps.

Business owners can upsell and cross-sell a variety of services, such as memberships, package deals, and gift cards, as well as offer coupons to loyal customers. The system accepts up-front deposits and payments through PayPal, Stripe, and many other popular gateways.

SimplyBook is cloud-based and can be used on a desktop or mobile app. Users can manage their bookings anywhere, receive appointment notifications, and collect important information from guests before they arrive. Bookings are color coded on the dashboard by type of event or guest.

SimplyBook has an Enterprise version for large businesses with multiple locations. Enterprise subscribers get an account manager, API access, and dedicated servers designed to handle a heavier customer load.

Pros & Cons

Pros

  • Full-featured trial version
  • 24/7 live chat
  • Video training

Cons

  • Free and Basic not HIPAA-compliant
  • No phone support

Summary

SimplyBook.me
SimplyBook.me
  • Starting Price
    • Free: $0
    • Basic: $9.90/month
    • Standard: $29.90/month
    • Premium: $59.90/month
    • *save $17% with annual billing
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Third-party booking
  • Integrations
  • Group reservations
Skedda
Skedda
  • Payment processing
  • Online booking
  • Group reservations
Skedda’s online booking system is designed for a variety of venue types, including professional offices, sports venues, classrooms, and community facilities. Users can create a customized booking process for either the general public or invited guests. The system allows venue managers to set availability, attendance caps, and quotas, as well as recurring bookings for regular guests.

The system has an advanced booking conditions tool that lets users create custom rules, such as blackout dates, variable pricing, and a cancellation policy. Reservations are displayed on a color-coded calendar, which can be accessed by anyone or administrators only.

Skedda is a verified partner of the Stripe payment gateway, and users can accept payments up-front or upon guest arrival. Accounting solutions include integrations with Xero and FreshBooks. Skedda also supports email marketing and booking notifications via Mailchimp.

Pros & Cons

Pros

  • Five spaces free
  • Unlimited users and bookings for Core
  • Annual billing discount

Cons

  • Fee for advanced features
  • Phone and video support for Pro only

Summary

  • Starting Price
    • Core: starts at $5/month
    • Pro: starts at $39/month
    • Premium: Contact for quote
    • *save $17% with annual billing
  • Group Reservations
    Yes
  • Third Party Booking
    Yes
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Payment processing
  • Online booking
  • Group reservations
SuperSaaS
SuperSaaS
  • Online booking
  • Integrations
  • Booking notes
The SuperSaaS appointment booking system is used by more than 120,000 businesses worldwide, from medical clinics and gyms to tour operations and photo studios. The system supports one-on-one meetings, group classes, service appointments, and resource rentals.

The software features customizable booking templates that let users take reservations on their website or Facebook. Customers can see a business’s full schedule by the day, week, or month, then book in advance or make multiple bookings all at once.

SuperSaaS supports integration with third-party calendars, such as Google Calendar and iCal. Payment processing integrations include PayPal and Stripe. Users can create and offer customers promotional codes, special package pricing, or time-dependent discounts.

Pros & Cons

Pros

  • Unlimited users and appointments
  • Free plan doesn't expire
  • Tutorials and guides available

Cons

  • No live support
  • No third-party booking

Summary

SuperSaaS
SuperSaaS
  • Starting Price
    • Package A: $8/month
    • Package B: $16/month
    • Package C: $26/month
    • Package D: $36/month
    • Package E: $46/month
    • Package F: $66/month
    • Package G: $96/month
    • Package H: $126/month
    • Package I: $156/month
    • Package J: $186/month
  • Group Reservations
    Yes
  • Third Party Booking
    No
  • Payment Processing
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Online booking
  • Integrations
  • Booking notes

How We Chose the Best Reservations Software

With reservations software, you can forget about tedious administrative tasks and have more time for what really matters — making sure guests of your hospitality business have an unforgettable experience. We selected reservations systems based on three criteria that businesses like yours need most: booking features, integrations, and reporting tools.

Booking Features

Guests won't be able to book if they can't find your business. The best reservations software lets you take bookings via a website, mobile app, and social media, as well as online travel agencies (OTAs). We chose software that has features such as group reservations, a channel manager, and third-party booking.

Integrations

Good reservations software should be integrated with the apps you really need, including tools for accounting, email marketing, and social media management. Our top picks offer some of the most popular integration tools for hospitality businesses.

Reporting Tools

With the right reporting tools, you won't need to guess about your business's performance. Detailed reports let you see vital data, such as customer spending and daily bookings. We prioritized software with robust reporting tools and dashboards that update in real time.

What Is Reservations Software?

Reservations software allows customers to book hotel rooms, set appointments, rent equipment, and more. Most reservation systems are fully automated, based in the cloud, and can accept bookings and cancellations online. Many companies also offer a mobile app, which lets users manage reservations and schedules no matter where they are.

Some reservations software is designed specifically for hotels, vacation rentals, apartment complexes, and similar facilities. This software is called a Property Management System (PMS). Beyond just accepting bookings, most PMS software displays room status and enables staff to see priority areas around the facility. When paired with a remote kiosk, guests can check themselves in, purchase add-on services, and get their room key sent to their phone.

The best reservations software lets users send their property information and room listings to hundreds of online travel agents (OTAs) via a channel manager. Some of the biggest OTAs include Expedia, Travelocity, and Hotels.com. The channel manager sends listing information to these sites automatically.

Integration with third-party solutions, such as accounting apps or email marketing tools, further improve the functionality of reservations software. Most applications allow integration with a user’s preferred payment processor: PayPal, Stripe, and Square are some of the most popular choices.

Benefits of Reservations Software

Reservations software has much to offer any business with a booking system. It can help you:

  • Automate tedious tasks: Adjusting schedules, changing prices, and monitoring room status — these tasks are a necessity, but can take hours a day and keep you away from what’s most important. Reservations software handles it all with minimal input.
  • Save money on staff: Guest services such as check-in and key disbursement used to require a fully staffed front desk. Because reservations software is largely automated after setup, you may need less manpower to get everything done.
  • Develop guest connections: Businesses with tours, classes, and other group activities have a lot of guests to impress. The best reservations software lets you reward them with package deals and promotional discounts, helping to build customer loyalty.
  • Get more bookings: Putting your listing on major OTA sites exposes your brand to thousands of potential customers around the world, which translates to more bookings for your business.

Must-Have Features of Reservations Software

There are a few types of reservations software to choose from depending on your hospitality business, but the best booking systems tend to include features such as:

  • Payment processing: Most booking systems let customers pay online via their proprietary payment gateway or a third-party service, such as Stripe. Typically, there’s a fee per transaction, which varies by company. Look for a company that supports your preferred processor.
  • Integrations: Good reservations software should be compatible with your favorite third-party apps, such as email marketing services, calendars, and reporting tools. Some companies don’t offer integrations with basic plans, or you may need to pay extra for them.
  • Channel manager: Choose software that sends your listings to the most popular OTAs in your locale and automatically keeps the information up to date.
  • Deployment options: Many reservations systems have a customizable booking form that integrates seamlessly with your existing website. The best companies also let you accept reservations via mobile app or social media pages.
  • Reporting: Select a system that includes robust reporting tools, such as a dashboard that displays bookings in real time. Ensure that the data can be exported to third-party accounting applications, such as QuickBooks, for tax purposes.

The Cost of Reservations Software

Reservations software prices can range from $4 to $249 per month, depending on plan level and features. The cheapest plans may only let you take online bookings, for example, and might not include a channel manager or access to a mobile app. More expensive plans are usually built for businesses with multiple locations and a large customer base. These often have perks, like API access, more powerful marketing tools, and access to a dedicated account manager for support.

Payment processing fees usually aren’t included in the monthly rate. They tend to range from 2% to 3% per transaction, plus a small charge by the software company. If the company has its own payment gateway or preferred processor, using it is typically the cheapest option.

Many companies offer a free trial period with limited features or a cap on bookings. If the cap is exceeded, customers may be prompted to sign up for the full-price version.