The Best Predictive Dialer Software of 2021

Our predictive dialer software reviews are the result of over 40 hours of research on 45+ predictive dialer software companies from across the web. These reviews and our predictive dialer software guide help small businesses and startups find the best predictive dialer software for their business.

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How We Chose the Best Predictive Dialer Software

Predictive dialer software is a vital tool for outbound call centers, including those that conduct telephone sales and surveys. This tool ensures callers can work productively, connecting them automatically whenever a live person is available on the other end of the line. When determining the best predictive dialer programs, we looked at some of the key features, which are call features, compliance measures, and reporting tools.

Call Features

Call features are generally the most important aspect of any predictive dialer software. When determining the best programs of 2021, we looked at those with features, such as call scheduling, call transfer, call monitoring, and call recording features, which help make daily operations in call centers more productive and efficient.

Compliance Measures

There are many regulations in the United States that determine how call centers, especially those using auto-dialers, need to operate. It’s vital that any predictive dialer software being used has built-in features that ensure compliance with Federal Communications Commission (FCC) and Federal Trade Commission (FTC) regulations.

Reporting Tools

The ability to make automated calls improves the efficiency of call center operations but, without the ability to view pertinent metrics, it would be difficult to tell if using predictive dialer software was worth the cost. That’s why we searched for programs that incorporate reporting tools, helping businesses and call centers determine how well their software is performing and whether their calling efforts are paying off.

The 15 Best Predictive Dialer Software Programs of 2021

CompanyPriceFree Trial/DemoMore
Adversus Dialer$100/month/userFree trialVisit Adversus Dialer
Bright PatternCustom quoteFree demoVisit Bright Pattern
Call FireLite: $99/month
Startup: $199/month
Grow: $299/month
Pro: $599/month
Pay As You Go: 6 cents/minute/text
Free trialVisit Call Fire
CallShaperCustom quoteFree demoVisit CallShaper
CallTrackingMetricsBusiness: $39/month


Marketing: $99/month

Contact Center: $299/month:

Build Your Own: Custom quote
Free demoVisit CallTrackingMetrics
Convoso Cloud Contact CenterCustom quoteFree demoVisit Convoso Cloud Contact Center
Dialpad SellPro: $95/month/user

Enterprise: Custom quote
Free 14-day trialVisit Dialpad Sell
Five9Custom quoteFree demoVisit Five9
Genesys CloudGenesys Cloud 1: $75/month
Genesys Cloud 2: $110/month
Genesys Cloud 3: $140/month
Free 30-day trialVisit Genesys Cloud
Nice inContact Cloud Contact CenterCustom quoteFree 60-day trialVisit Nice inContact Cloud Contact Center
PhoneBurner$149/month/userFree trialVisit PhoneBurner
RingCentral Engage VoiceEssentials: $29.99/user/month

Standard: $34.99/user/month

Premium: $44.99/user/month

Ultimate: $59.99/user/month
Free 15-day trialVisit RingCentral Engage Voice
VCC LiveStandard: $60/seat/month

Professional: $85/seat/month

Multichannel: $105/seat/month

Premium: Custom quote
Free demoVisit VCC Live
VICIdialCustom quoteFree demoVisit VICIdial
Ytel$99/month/userFree demoVisit Ytel

Adversus Dialer

Adversus-Dialer
Adversus Dialer is a web-based auto-dialer that incorporates customer relationship management (CRM) into its software. The program is designed to enhance the productivity of telemarketing, fundraising, and appointment scheduling businesses. In addition to predictive dialing, this program includes lead management, repetitive task automation, campaign creation, and reporting. Additionally, built-in FTC compliance monitoring means that companies don’t need to worry about breaking local or federal regulations or the steep fines that come with it.

Adversus Dialer is available at a monthly cost of $90 per user. New users can register for a free trial.

PriceFree Trial/DemoFeatures
$100/month/userFree trial>Web-based, cloud, and software-as-a-service (SaaS) deployment options
>24/7 live support
>Integrates with other programs
>More features at Adversus Dialer

Pros & Cons of Adversus Dialer Predictive Dialer Software
Adversus Dialer includes a broad range of calling features, including call scheduling, call transfer, and call monitoring. Its support team is available 24/7 to handle immediate concerns. Unfortunately, this program isn’t available for mobile devices, such as tablets or smartphones, and can only be accessed via the web or cloud.

ProsCons
>Multitude of calling features
>24/7 support
>Limited deployment options

What Customers Are Saying
Customers like that Adversus Dialer offers CRM functionality along with predictive dialing tools. One frequent user provided a five-star review of this program, saying, “Adversus does exactly what me and my team were searching for. I like the fact it’s both a CRM and a phone system provider, I don’t need to use many tools and integrate them all together anymore. The software is well-done, it works perfectly and, if there is any issue, the customer support can really solve the problem.”

Bright Pattern

Bright-Pattern
Bright Pattern is an award-winning predictive dialer program that incorporates compliance monitoring and offers a comprehensive user interface. The program allows for omnichannel quality management and incorporates with CRM and workforce optimization (WFO) programs like Microsoft Dynamics 365 and Salesforce. Bright Pattern has won several awards, including 2019 Software Provider of the Year from the Corporate Excellence Awards.

Although the price of this software isn’t advertised online, interested customers can contact Bright Pattern to request a free demo and a quote.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with CRM programs
>More features at Bright Pattern

Pros & Cons of Bright Pattern Predictive Dialer Software
Bright Pattern offers built-in compliance monitoring for standards, including Health Insurance Portability and Accountability Act of 1996 (HIPAA) and GPR regulations. It also offers a broad range of options when it comes to deployment. Unfortunately, Bright Pattern isn’t transparent about pricing, and potential customers have to contact the company if they’d like a quote.

ProsCons
>Built-in compliance monitoring for a variety of industries
>Smartphone and tablet deployment options
>Pricing isn't transparent

What Customers Are Saying
Users of Bright Pattern are consistently pleased with the service they receive from the company, as well as the flexibility of the software. One longtime user said, “What takes BP to the next level is the service I receive from them. They want to learn. and they want to get even better and, to do that, they actually engage with their customers.”

Call Fire

Call-Fire
Call Fire helps businesses connect with leads and customers via text message and calling. Its features include call tracking, voice broadcast, and interactive voice response, which automates processes like surveys, appointment reminders, and payment reminders. Call Fire has won several awards, including a Gold Stevie from the American Business Awards in 2015.

Customers can subscribe to several service levels, each of which includes a slightly different set of features. The price ranges from $99 up to $599 per month, and new users can request a free trial prior to purchasing.

PriceFree Trial/DemoFeatures
Lite: $99/month
Startup: $199/month
Grow: $299/month
Pro: $599/month
Pay As You Go: 6 cents/minute/text
Free trial>Web-based, cloud, and SaaS deployment options
>24/7 live support
>Integrates with other programs
>More features at Call Fire

Pros & Cons of Call Fire Predictive Dialer Software
One of the unique features of Call Fire is its ability to allow text messaging and calling. Messages can be personalized and sent to multiple customers simultaneously. Unfortunately, reporting, and analytics aren’t offered as part of this software, and there’s no iOS or Android app.

ProsCons
>Text messaging functionality
>Message personalization
>Limited deployment options
>No reporting or analytics

What Customers Are Saying
Customers appreciate the simplicity of Call Fire’s user interface. One reviewer said, “When I saw it working, I was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it.”

CallShaper

CallShaper
CallShaper is a cloud-based predictive dialer program that’s designed exclusively for sales-focused call centers. It allows for the management of multiple vendors or locations and includes real-time reporting functionality. Additionally, built-in scripting and lead management tools make it easy for salespeople to focus on selling without the need for switching between multiple programs.

CallShaper offers a free demo for potential customers, and quotes can be provided upon request.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Windows, web-based, cloud, and SaaS deployment options
>Online support available during business hours
>Integrates with other programs
>More features at CallShaper

Pros & Cons of CallShaper Predictive Dialer Software
CallShaper has built-in compliance rules that ensure all Telephone Consumer Protection Act of 1991 (TCPA) wireless dialing restrictions are followed consistently. Additionally, built-in quality assurance tools help users make sure the program is meeting their needs effectively. Unfortunately, support is only available online during regular business hours, and pricing for this software isn’t readily available.

ProsCons
>Built-in compliance rules
>Quality assurance tools included
>Limited support
>Pricing isn't transparent

What Customers Are Saying
CallShaper’s reviewers consistently praise the program’s elaborate list of features. One longtime user said, “It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built-in Scorecards so the agents can always see their quality scores.”

CallTrackingMetrics

CallTrackingMetrics
CallTrackingMetrics is a predictive dialer program that comes with a vast range of features that can be customized to suit the needs of each customer. That includes call forwarding with local and toll-free numbers as well as text messaging and live chat. Additionally, customers can choose to include features like onboarding, training, and dedicated support when purchasing this software.

Depending on the features required, users will find themselves paying between $39 and $299 per month for CallTrackingMetrics. Those who’d like to see how the program works can request a free demo.

PriceFree Trial/DemoFeatures
Business: $39/month

Marketing: $99/month

Contact Center: $299/month:

Build Your Own: Custom quote
Free demo>Web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with other programs
>More features at CallTrackingMetrics

Pros & Cons of CallTrackingMetrics Predictive Dialer Software
CallTrackingMetrics integrates with a variety of other platforms and software, including Google Analytics and Microsoft Advertising. It also includes a variety of call management features like call routing and virtual voicemail. While compliance monitoring is built-in, users need to purchase the Marketing or Contact Center version of the software to ensure they’re working according to regulations.

ProsCons
>Integrates with advertising analytics platforms
>Variety of call management features
>Compliance monitoring is included only in pricier versions of the program

What Customers Are Saying
CallTrackingMetrics users are pleased with the value and features offered by this program. One reviewer provided a positive review of the software, saying, “CTM has many of the features offered by the bigger names in the industry at a more cost-effective rate” while another frequent user said, “The suite of marketing features that come baked into the product far exceeds the competition.”

Convoso Cloud Contact Center

Convoso
Convoso Cloud Contact Dialer features high-level predictive dialing with smart algorithms. This software has been created to increase contact rates for outbound call centers and lessen wait times for inbound centers. It selects agents and dials numbers in advance automatically to increase worker productivity. Other features of the program include call customization, power dialing, and real-time reporting capabilities.

While the cost of Convoso Cloud Contact Center isn’t readily available on the company’s website, potential users can request a quote that’s based on their specific needs. A free demo can be provided prior to purchasing.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Web-based, cloud, and SaaS deployment options
>Online support available during business hours
>Integrates with other programs
>More features at Convoso Cloud Contact Center

Pros & Cons of Convoso Cloud Contact Center Predictive Dialer Software
Convoso Cloud Contact Center integrates easily with CRM software like Salesforce and LeadConduit. Its virtual artificial intelligence (AI) agent was designed with machine learning technology and advanced speech recognition tools that ensure all calls are directed appropriately. Unfortunately, the cost of this software isn’t available without contacting the company, and support is only available during business hours.

ProsCons
>Integrates with other programs easily
>Advanced speech recognition
>Pricing isn't transparent
>Support is limited

What Customers Are Saying
Customers are generally pleased with the results they’ve achieved while using this software. One long-term user provided a five-star review, saying, “The number of leads that get generated and converted after using this software has been astronomical. It’s led to very large gains and has become an integral piece of software to our company.”

Dialpad Sell

Dialpad
Dialpad Sell hosts complete phone systems, including conferencing and outbound dialing, within the cloud. It allows its users to connect from anywhere using installed or web-based software or via tablet or smartphone applications. The program pairs with Salesforce for simple lead tracking and includes features like screen capture, call history, business text messaging, and virtual fax.

This program costs $95 per month for each user, and companies that are interested in getting started can request a free 14-day trial before committing to buy.

PriceFree Trial/DemoFeatures
Pro: $95/month/user

Enterprise: Custom quote
Free 14-day trial>Mac, Windows, web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with other programs
>More features at Dialpad Sell

Pros & Cons of Dialpad Sell Predictive Dialer Software
Dialpad Sell includes a broad range of features that make day-to-day call center operations a breeze. It allows for local and international calling as well as text messaging. Unfortunately, this software doesn’t come with built-in compliance monitoring.

ProsCons
>Plenty of call-center-specific features
>Local and international calling
>No built-in compliance monitoring

What Customers Are Saying
Users love the flexibility that this program’s iOS and Android applications offer. One customer said, “We like that you can have it on the go with the mobile app.” Another user offered a positive review, mentioning the convenience of integrating this software with other programs, saying, “User interface and routing are great. Salesforce integration was easy for our sales team.”

Five9

Five9
Five9 is a cloud contact center that focuses on helping users provide their customers with a positive experience. It features predictive outbound dialing that uses algorithms to reduce wait times and enhance the productivity of call center employees. Multiple dialing modes make it easy for users to customize their dialing methods.

Customers can expect to pay $100 per month for each person who uses this program. While there’s no free trial available, the company does offer a free demo.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Web-based, cloud, and SaaS deployment options
>24/7 live support
>Integrates with other programs
>More features at Five9

Pros & Cons of Five9 Predictive Dialer Software
Five9 supports a variety of dialing modes, including predictive, power, and preview dialing. Manual dialing can also be used to ensure TCPA compliance. While the web-based version of this software means it can be accessed from anywhere, it doesn’t include an iOS or Android application.

ProsCons
>Predictive, power, preview, and manual dialing>No mobile application

What Customers Are Saying
Customers like the user-friendly interface that Five9 offers, as well as its simple reporting functions. One longtime user said, “Not only is it user-friendly and easy to set up and manage, [but] the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is [simple].”

Genesys Cloud

Genesys
Genesys Cloud is an all-in-one contact center solution that includes features for inbound and outbound call centers, such as call routing, email, chat, social media management, screen share, self-service options, and analytics. The software is updated on a regular basis to ensure functionality is continually at its best. These updates are done via the cloud, which means no downtime, and they’re always included in the cost of the software. As such, all users have consistent access to innovative functions, such as enhanced AI.

The cost of this program ranges from $75 per month for basic service up to $140 per month. New users can request a free 30-day trial.

PriceFree Trial/DemoFeatures
Genesys Cloud 1: $75/month
Genesys Cloud 2: $110/month
Genesys Cloud 3: $140/month
Free 30-day trial>Mac, Windows, web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with other programs
>More features at Genesys Cloud

Pros & Cons of Genesys Cloud Predictive Dialer Software
Genesys Cloud is easy to use and features a simple interface that new users can generally gain familiarity with quickly. Although support is available 24 hours a day, it’s done via a support ticket system and, as such, does not offer live support via phone.

ProsCons
>User-friendly interface>No live support

What Customers Are Saying
Users enjoy working with the plethora of features offered by Genesys Predictive Dialer Software. One customer was pleased with, “the ease of use, for the agent with the simple yet full-featured agent interface and desktop environment,” as well as the “rollout of new features or improvement of existing ones, the visionary updates from the Genesys senior team and the ability for the users to influence the shape of the platform through the ideas.”

NICE inContact Cloud Contact Center

NICE-inContact
NICE inContact Cloud Contact Center offers options for businesses ranging from small startups to enterprises. The software is designed to improve the customer experience by utilizing a comprehensive dashboard that lets customer service and sales representatives see all the details they require on a single screen easily. Additionally, built-in reporting features ensure continuous improvement for businesses that use the program.

Although a price isn’t readily available for NICE, the company does provide a free 60-day trial for new users.

PriceFree Trial/DemoFeatures
Custom quotesFree 60-day trial>Web-based, cloud, and SaaS deployment options
>24/7 live support
>Integrates with other programs
>More features at NICE inContact Cloud Contact Center

Pros & Cons of NICE inContact Cloud Contact Center Predictive Dialer Software
Built-in reporting features allow users to monitor call success and continually set and measure business goals. All users have access to dedicated customer service and 24/7 support. While this software is FCC-compliant, it doesn’t appear to include any additional compliance monitoring features.

ProsCons
>Built-in reports
>Dedicated customer service and 24/7 support
>Limited compliance monitoring

What Customers Are Saying
Customers are generally pleased with the ease of use of this program. One long-term user found it simple to make updates as needed, saying, “Very user-friendly. We very rarely need help from our information technology (IT) team to make any changes or updates. Most reports and tools can be figured out.”

PhoneBurner

PhoneBurner
PhoneBurner helps call centers automate customer contact as much as possible, allowing agents to increase their talk time and decrease dial and wait times dramatically. The program rapidly dials leads and can leave voicemails or send emails to potential clients. Additionally, built-in CRM software and workflow automation make it easy for agents and supervisors to manage leads and customers as well as employees and scheduling.

PhoneBurner is available at a monthly price of $149 per user and includes unlimited access to the program’s full range of features. New users can request a free trial by registering on the company’s website.

PriceFree Trial/DemoFeatures
$149/month/userFree trial>Web-based, cloud, and SaaS deployment options
>Online support available during business hours
>Integrates with other programs
>More features at PhoneBurner

Pros & Cons of PhoneBurner Predictive Dialer Software
PhoneBurner offers an excellent way for call centers and small businesses to increase their productivity with its power dialing capabilities. Built-in FCC compliance monitoring ensures local and federal laws are followed on all calls. Unfortunately, support is only available online during business hours and, for smaller businesses, the monthly cost can seem expensive if multiple users require access.

ProsCons
>Built-in FCC compliance monitoring
>Power dialing increases productivity
>Limited support
>Priced high when purchasing for multiple users

What Customers Are Saying
Customers love how the simple user interface that’s built into PhoneBurner makes it easy to make calls and manage contacts. One customer spoke highly of this feature in an online review, saying, “PhoneBurner makes calling and record keeping easy. We were able to see an increase in productivity immediately. You can go from one call to the next immediately, or there is the option to pause between calls to make notes.”

RingCentral Engage Voice

RingCentral
RingCentral Engage Voice features messaging, video, and telephone functionality that allows call center agents to connect with customers easily. It can be accessed via the cloud from any device, giving businesses the opportunity to allow employees to dial in from home or anywhere else in the world using the business’s phone number for outgoing calls. Call management features include extensions, shared lines, and auto-reception.

PriceFree Trial/DemoFeatures
Essentials: $29.99/user/month

Standard: $34.99/user/month

Premium: $44.99/user/month

Ultimate: $59.99/user/month
Free 15-day trial>Mac & Windows installed, web-based, cloud, and SaaS deployment options
>24/7 live support
>Integrates with other programs
>More features at RingCentral Engage Voice

Pros & Cons of RingCentral Engage Voice Predictive Dialer Software
RingCentral Engage Voice allows businesses to transfer their phone numbers, meaning there’s no need to change numbers or confuse customers who are receiving calls. Voicemail transcription sends messages directly to the user’s email account. Unfortunately, RingCentral doesn’t have a built-in lead management or CRM system.

ProsCons
>Current phone number can be transferred to the program
>Voicemail-to-email transcription
>No built-in CRM

What Customers Are Saying
Customers love how simple it is to set the service up for employees in any location. One reviewer said, “RingCentral was very easy to set up for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employees without them needing a phone.”

VCC Live

VCC-Live
VCC Live is a cloud-based contact center that can be accessed easily from anywhere in the world. The program is completely customizable and allows users to incorporate features like voice-over-internet-protocol (VoIP), email, live chat, short message service (SMS), and social media messaging. It’s commonly used by sales call centers as well as debt collection agencies and support centers.

VCC Live is available for a very reasonable cost of $60 per month for each user. While no free trial is available, new users can request a demo before committing to buy.

PriceFree Trial/DemoFeatures
Standard: $60/seat/month per user

Professional: $85/seat/month

Multichannel: $105/seat/month

Premium: Custom quote
Free demo>Mac & Windows installed, web-based, cloud, and SaaS deployment options
>24/7 live support
>Integrates with other programs
>More features at VCC Live

Pros & Cons of VCC Live Predictive Dialer Software
VCC Live includes a broad range of call features, including voice mail detection and automatic telephone payments. It integrates seamlessly with a variety of other programs, including Salesforce and SAP. While there are plenty of options for deploying this program, a mobile app isn’t available for either iOS or Android devices.

ProsCons
>Ability to process telephone payments
>Integrates with CRM and payment platforms
>No mobile app

What Customers Are Saying
VCC Live’s extensive feature menu and excellent customer support consistently result in satisfied customers. One user provided a five-star review of the product, saying, “Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity, and the constant enhancements are extraordinary.”

VICIdial

VICIdial
VICIdial is open-source contact center software with a robust list of features, including email and webchat. It can handle inbound and outbound calling and allows for remote dialing. The agent screen includes a variety of useful features, including a script display, call transfer, and manual dialing. Additionally, VICIdial’s functionalities include the ability to broadcast custom hold music or prerecorded messages.

VICIdial doesn’t make its cost known online. For information, interested individuals should contact the company for a demo and custom quote.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Mac & Windows installed, web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with other programs
>More features at VICIdial

Pros & Cons of VICIdial Predictive Dialer Software
VICIdial provides customers with a broad range of options when it comes to devices and deployment options. Its features are vast and, as such, the software can be customized easily to suit each user’s needs. Unfortunately, pricing isn’t readily available.

ProsCons
>Plenty of deployment options
>Easily customizable
>Pricing not transparent

What Customers Are Saying
Users of VICIdial are pleased with its flexibility and the array of features it includes. One happy user said, “VICIdial is the most popular open-source Contact Center Solution in the world, and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial.”

Ytel

Ytel
Ytel’s contact center software dials contacts automatically and can leave custom voicemails, emails, and text messages for leads on behalf of businesses. Within the software, agents can easily communicate with customers via SMS. In-call features on this program include call tracking, call transcription, and ringless voicemail messaging.

Ytel starts at $99 per month for each user who requires access to the program. Customers can request a free demo before committing to purchasing the software.

PriceFree Trial/DemoFeatures
$99/month/userFree demo>Web-based, cloud, SaaS, iOS, and Android deployment options
>24/7 live support
>Integrates with other programs
>More features at Ytel

Pros & Cons of Ytel Predictive Dialer Software
Ytel ensures that businesses have the ability to keep customers engaged using their preferred methods. It integrates with CRM software, such as Salesforce and Microsoft Dynamics, easily. Unfortunately, the program doesn’t offer an installed software version for Mac or Windows computers.

ProsCons
>SMS, email, and telephone functionality
>Integrates with common CRM systems
>No installed software deployment option

What Customers Are Saying
Users of Ytel appreciate that the company made it simple to integrate the software with other common programs. One long-term user provided a five-star review, stating, “There is no need to have an expert set up campaigns because it’s just so simple! Ytel is also always increasing their product line and helping companies vertically integrate.”

What Is Predictive Dialer Software?

Predictive dialer software helps call centers, marketers, and other businesses keep in touch with clients and generate leads. It uses advanced algorithms to determine numbers to dial, track leads, and connect potential customers with agents once a connection is made.

In most cases, predictive dialer software can be integrated with other programs, such as CRM or lead-tracking software, which allows call center agents and other program users to track who they’ve called and what the call result easily was without manually inputting information for each call. Some predictive dialer programs even include built-in CRM functionality, negating the need for additional software.

Consider the following when purchasing predictive dialer software for a small business:

  • Sometimes, it’s worth spending more to purchase a program that includes customer management capabilities to reduce overall spending.
  • Many programs include extensive feature lists, and smaller businesses may not require access to a wide range of functions. In these cases, a more basic, user-friendly program can be a better choice.

Benefits of Predictive Dialer Software

Using predictive dialer software, businesses can increase the productivity of those working in their call centers easily. By connecting agents only when a connection is made successfully, talk time is increased vastly while wait time is nearly eliminated. As a result of this increased productivity, companies that use predictive dialer software typically see an increase in sales and return on investment (ROI).

In addition to helping organizations maintain a high talk-to-wait-time ratio, there are several other benefits that predictive dialer software users typically experience. These include:

  • Lead data, sales data, and customer contact information organization is built-in, simplifying the notation process.
  • Customers are contacted at the best possible times, giving agents a better chance at closing sales.
  • Increased efficiency decreases staffing costs.

Must-Have Features of Predictive Dialer Software

Predictive dialer software should come with a broad range of features that help call centers to operate at peak efficiency without breaking local or federal calling regulations. One of the most important features to look for when purchasing this type of software is compliance monitoring, which automatically ensures that calls are made according to TCPA regulations and other rules that may govern specific industries. This includes not dialing numbers that are on the National Do Not Call Registry.

Other features to consider when purchasing predictive dialer software include:

  • Call transfer
  • Call recording and monitoring
  • Call forwarding
  • Pacing ratio
  • Three-way call conferencing
  • Multiple-campaign management
  • Do Not Call management
  • Call filters
  • Customized dial time/time zone management
  • Answering machine detection
  • Call back scheduling and automatic reminders
  • Reporting and analytics

Built-in customer/lead management can reduce overall software costs and add to the productivity of call center agents by reducing the amount of time they spend taking notes and switching between programs. In cases where software doesn’t include built-in customer or lead management, a program that integrates well with software, such as Salesforce or Microsoft Dynamics, can be equally useful.

The Cost of Predictive Dialer Software

Predictive dialer software is available at a variety of price points. When it comes to the programs on this list, customers can expect to pay anywhere from $39 per month to hundreds of dollars per user. The cost largely depends on the features as well as the accessibility and flexibility of the program. While some software requires users to pay a single upfront cost, others may require monthly payments per company or per user. These details are important to consider when shopping around for a predictive dialer program.

Although freeware does exist, it’s important to keep in mind that telephone marketing and service are vital parts of keeping sales high, so reliability is key when it comes to dialer software. Additionally, staying in compliance with federal calling regulations is important, so for most small businesses, it’s crucial to find a program with built-in compliance monitoring, which most freeware doesn’t provide.