Our Top Picks

Atera Logo
Atera
  • Deployment: Mac, Windows, iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Backup & recovery
Atera provides comprehensive MSP software that comes with all the features providers need. Remote access and support, backup and recovery, and issue management features are paired with remote monitoring and management, professional services automation, and more to create a truly comprehensive solution.

Uniquely, Atera’s pricing is based on the number of technicians who use the software, rather than the number of devices it’s deployed on. This lets businesses extend their MSP services to as many servers and workstations as they need without incurring additional costs.

Pros & Cons

Pros

  • Many deployment options
  • Upfront pricing available online
  • Pricing doesn’t increase with additional deployments

Cons

  • Most affordable Pro plan doesn’t allow for Mac deployment

Summary

  • Starting Price
    • Pro - $79/ month/technician
    • Growth - $119/ month/technician
    • Power - $149/ month/technician
  • Free Trial/Demo
    30 Days free trial
    Offers demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Backup & Recovery
    Yes
Features
  • Deployment: Mac, Windows, iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Backup & recovery
ConnectWise Logo
ConnectWise
  • Deployment: Windows, iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Patch management
ConnectWise offers extensive MSP capabilities with an eye toward cybersecurity. Standard features like patch management and remote monitoring are paired with security-focused components, such as cybersecurity risk management and cybersecurity threat detection and response.

Because cybersecurity and MSP issues can arise at any time, ConnectWise offers around-the-clock customer support via phone (during business hours) and live rep (at any time). Businesses are assigned a dedicated customer service technician who can assist with questions and issues. This helps expedite finding a resolution.

Pros & Cons

Pros

  • Dedicated customer service technician
  • Additional cybersecurity features

Cons

  • Upfront pricing not available online

Summary

ConnectWise Logo
ConnectWise
  • Starting Price
    • Custom quote
  • Free Trial/Demo
    30 Days free trial
    Offers demo
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Backup & Recovery
    Yes
Features
  • Deployment: Windows, iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Patch management
ManageEngine Logo
Desktop Central MSP
  • Deployment: Windows
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Patch management
Desktop Central MSP is limited in its deployment but comprehensive in its controls. The software only runs on local WIndows machines, but its tools include all the MSP features businesses could want and much more. Items like remote monitoring and patch management can be paired with IT security, active directory, analytics tools, and more. IT audit and compliance integrations are also available for businesses that need them.

With such robust capabilities, Desktop Central MSP boasts some truly big-name clients. Sony, AT&T, and L’Oreal Paris are all clients, and the company serves 90% of the Fortune 100 companies. All clients have access to an online forum where tips are shared. This forum is in addition to standard customer support, which is always available.

Pros & Cons

Pros

  • Extensive integrations for cybersecurity, directories, analytics, and more
  • Online client forum with 70,000 users

Cons

  • No backup and recovery or issue management features available
  • Only deployment option is to install on Windows computers

Summary

ManageEngine Logo
Desktop Central MSP
  • Starting Price
    • Price starts at $1
    • 195 for annual subscription
  • Free Trial/Demo
    30 Days free trial
    Offers demo
  • Deployment
    Installed - Windows
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Backup & Recovery
    No
Features
  • Deployment: Windows
  • Customer service: Phone during business hours, 24/7 (live rep), online
  • Patch management
Kaseya Logo
Kaseya
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Alerts
Kaseya is an award-winning MSP solution that’s used by well-known clients such as Baroan Technologies, Method Group, Touch ‘n Go, and Merit Solutions. The software has all the MSP features businesses need, including alerts, patch management, and backup and recovery, and it also can be integrated with cybersecurity solutions.

The free trial for Kaseya is only 14 days, while the other companies listed offer a 30-day free trial. With live phone support, though, businesses should be able to get any assistance they need during the two weeks they’re exploring the software.

Pros & Cons

Pros

  • Built-in integration with cybersecurity solution

Cons

  • Free trial is only 14 days long

Summary

  • Starting Price
    • Custom quote
  • Free Trial/Demo
    14 Days free trial
    Offers demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Backup & Recovery
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Alerts
N-able Logo
N-able
  • Deployment: iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online
  • Monitoring & Managment
N-able is an MSP software that offers a full-featured tech stack with integrated monitoring, management, security, and ticketing. It is used as a go-to-market platform or as a customizable solution to cater to every business need. N-able is integrated with various platforms that have been widely used such as Microsoft Intune, Cisco Meraki, and Liongard. This helps with the growth and scalability of their clients. This software offers backup and recovery, alerts, and other features that businesses need while emphasizing remote monitoring management (RMM).

Its built-in tool, N-central, helps in conquering network complexity with uncompromising precision. It offers remote monitoring and management platform that gives powerful automation tools for global or granular management, full visibility, and proactive alerting with self-healing capabilities.

Pros & Cons

Pros

  • Cross-platform support through web-based and cloud deployments
  • Extensive RMM capabilities

Cons

  • Patching system needs improvement
  • Remote access is not avaible for mobile devices

Summary

  • Starting Price
    • Custom quote
  • Free Trial/Demo
    30 Days free trial
    Offers demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Backup & Recovery
    Yes
Features
  • Deployment: iPhone/iPad, Android, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online
  • Monitoring & Managment

How We Chose the Best MSP Software

Several software development companies offer managed services provider (MSP) software solutions, and each solution comes with a unique set of features and benefits. We research the various MSP software solutions that are available in order to identify the best ones, basing our assessment on criteria that matter to businesses and their IT departments.

MSP Software

The features MSP software comes with directly affect how easily IT items can be remotely managed. We checked for features such as issue management, patch management, and remote monitoring, which ensure a business’ IT needs can be taken care of.

Integrations

MSP software should be able to integrate with other software so remote management capabilities are extended to multiple programs and IT processes. We made sure all the programs listed come with plenty of built-in integrations that businesses can take advantage of.

Reports

Reports give IT departments the insights they need to diagnose problems and identify trends. We only listed programs that come with extensive reporting capabilities so IT professionals can drill down to the precise data they need.