The Best Maid Service Software of 2021

Our maid service software reviews are the result of over 40 hours of research on 90+ maid service software companies from across the web. These reviews and our maid service software guide help small businesses and startups find the best maid service software for their business.

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The Best Maid Service Software Companies of 2021

Best Maid Service Software Badge

How We Chose the Best Maid Service Software

While hearing about maid service might be reminiscent of the past, today’s cleaning companies aren’t meant only for wealthy aristocrats and their mansions. They’re actively growing small and well-established large businesses that clean at homes, restaurants, hotels, and other facilities.

Today’s maids and janitors are field professionals who’ll turn cleaning into a breeze. Being a professional cleaner requires discipline, honesty, and trustworthiness. The best cleaning service companies work to gain that reputation with their clients.

The essence and structure of cleaning companies have always been the same: cleaning staff members who work in the field and a supervisor who can check and cover several such groups. In large houses, restaurants, or hotel chains, that’s possible by maintaining location-based teams.

However, in recent years, the clients of maid service companies have become dispersed. Individual houses and small shops need cleaning too. As a result, the areas to cover become larger, and keeping track of the teams and clients becomes more challenging.

Businesses these days need more technology to maintain efficiency. Companies prefer to keep the supervisory staff to the minimum, client information and preferences need to be centralized, and most processes require automation.

Here are a few factors we looked at when evaluating these maid service systems.

Maid Service Features

The best maid service software accommodates the following stakeholders: administrators, cleaning teams, and clients.

Each of these categories needs a bunch of features to cover the bases. Below is a non-exhaustive list:

  • Admins: Dispatch and job management, time and location tracking, and accounting access
  • Field teams: Scheduling, booking management, and information mobility, such as knowing the address, having routes, and recognizing client preferences
  • Clients: Last-minute and recurring appointments, easy payments, and reminders


To cover all the features mentioned above, the best maid service software companies integrate third-party applications to the main platform. Here are a few examples:

  • Accounting systems
  • Billing or invoicing software
  • Calendars
  • Google Analytics
  • Other automation services like IFTTT and Zapier


Detailed reports are vital for any business for planning and optimization. However, in maid service software, they’re also essential for clients.

Some report types include:

  • Real-time GPS and verification
  • Detailed performance reports
  • Route efficiency information
  • Client-oriented, easily digestible forms

The 10 Best Maid Service Software of 2021

Booking Koala

Booking Koala is a feature-rich platform for any offline service provider. It offers comprehensive solutions for all stakeholders, including businesses, merchants, and customers. Anywhere you are in your business growth journey, this solution aims to fulfill just the function you need. It covers everything from website customization and forms to payment methods and reports.

Features include:

  • Same-day scheduling
  • Recurring appointments
  • Accept or decline the booking
  • Provider and team dashboard
  • GPS and time tracking

This software’s star functionality is its robust scheduling and dashboard capability. Last-minute appointments are available due to the same-day feature. Plus, service personnel are free to choose their load by accepting or declining the scheduling requests. Customer, merchant, and team dashboards are powerful control tools for every involved party.

PriceFree Trial/DemoFeatures
Starter: $27/month
Growing: $57/month
Premium: $197/month
14-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, online
>Service area vs merchant location
>More features at Booking Koala

Pros & Cons of Booking Koala Maid Service Software

Adding to other reliable scheduling functions is the recurring appointments. Advanced cancellations are another handy characteristic, which lets you add a mandatory explanation for the canceled request. This way, tracing general reasons and individual customer behavior becomes more straightforward.

Another excellent feature is the readiness for a multi-time zone and multi-location application. However, we consider it strange that this type of international service might not have support staff online 24/7.

>Recurring appointments
>Advanced cancellations
>Multi-location and time zone functionality
>No round-the-clock support

What Customers Are Saying

Customers love Koala’s dashboard functionality, writing, “Various functions make this software very enjoyable. The way that everything your business needs on one dashboard is just fantastic.” Another favorite feature is the various perspectives the software allows for. All the involved parties get to enjoy a personalized experience: “Everyone gets a login.”

In addition to the technical side of the software, Booking Koala customers seem to enjoy their blog.


Brilion is a modern application for maid services. The convenient platform includes features for all the involved entities, like administrators, customers, and crew.

  • Admin features
  • Guest booking
  • Customer log-in
  • Customer app
  • Crew app

Admins can supervise the bookings, rescheduling, payments, and client communication. The solution supports two types of customers: guests and logged-in clients. This system makes it easier for people to book in real time, directly from your website and without creating an account.

Another essential feature with Brilion software is the mobile application, oriented to service providers. It enables staff members to receive and monitor jobs on the go, view ratings, and receive payments.

PriceFree Trial/DemoFeatures
Basic Plan: $40/month, $30/month billed annually
Premium Plan: $100/month, $75/month billed annually
Platinum Plan: $149/month, $127/month billed annually
Free Demo>Deployment: Web-based, cloud, SaaS, mobile
>Customer service: Phone during business hours, online
>Robust apps for all involved parties
>More features at Brilion

Pros & Cons of Brilion Maid Service Software

Brilion is a lightweight, customer-oriented solution that has tons of potential. Compared to many apps on the market, this one allows the guest booking feature to make it easier for casual customers to access services. Besides, it looks and feels friendly, with the live chat popping up as you enter the site. While it’s accessible on mobile with full functionality, it lacks an industry-standard reporting feature.

>The guest booking feature
>Live chat
>Mobile availability
>No reports, even for admins

What Customers Are Saying

A few themes come up in customer reviews. The first one is how much progress the software has made: “The new update is really helpful guys. Keep it up, team Brilion!” The second most popular mention is customer support and UI: “Great user interface and Fantastic customer support by Team Brilion.” Another customer says, “Brilion is indeed Brilliant.”

Field Force Tracker

This solution is advertised as a comprehensive software for several so-called “field service” operators. Industries include appliance repair, office equipment, property management, and of course, maid companies.

Features include:

  • Job management
  • Workflow management
  • Recurring service
  • Smart job scheduling
  • Parts inventory
  • Real-time location tracking and messaging

In addition to the plethora of essential services, this software integrates with QuickBooks and offers a powerful invoice management feature. You can also rely on its resources, inventory, and financial summaries.

PriceFree Trial/DemoFeatures
$19.99-$49.99/user/month14-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: 24/7 (live rep), online
>Contracts management
>More features at Field Force Tracker

Pros & Cons of Field Force Tracker Maid Service Software

Knowing your customer is a priority for any field service business. To grow your company and make accurate predictions about it, you have to keep your clients and crew member lists plain and available. The CRM features in Field Force Tracker gives you the freedom to do so.

While the features are useful in general, the apps can sometimes be buggy, depending on your internet access and location.

>Sales and service CRM
>Field tech mobile applications
>Team and long projects
>Slow and buggy sometimes>Privacy concerns for continuous tracking

What Customers Are Saying

While tracking is an excellent tool for work, some customers alert that the app might be logging your location in the background, writing, “The necessity to exit the app once you turn on the phone. If you aren’t working, this must be done to avoid tracking you.” Otherwise, the customers are quite happy with the product: “As of now, it fulfills all our essential requirements. Can’t think of any shortcomings as far as our business is concerned.”


This web-based software is an ideal solution for companies with teams in the field, no matter the industry. Assigning jobs, managing clients, and integrating third-party apps are going to be a breeze with this platform.

Here are a few essential features that Kickserv covers:

  • Calendar management
  • CRM
  • Detailed reporting
  • Integrations
  • Customer account service

One of the top features of this software is the administrator’s ability to add and modify jobs in a dynamic calendar view. You can make estimates, track current jobs, and boost your client relationship by centralizing all their information in Kickserv’s CRM. Detailed reporting and GPS tracking features will keep you on top of your business.

PriceFree Trial/DemoFeatures
Solo (2 users): Free
Starter: $79/month
Business: $159/month
Premium: $239/month
14-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, online
>GPS tracking
>More features at Kickserv

Pros & Cons of Kickserv Maid Service Software

Accounting is probably the most challenging task for a small business owner. The two-way QuickBooks integration is Kickserv’s star feature, while the marketing tools are a welcome addition to the wealth of functions. The software has almost no problems, especially with essential elements. However, reports could use some additional customization for some users.

>QuickBooks sync
>Marketing tools
>Little room for customization

What Customers Are Saying

The company enjoys positive reviews from customers. They often talk about how good the product is for a small business, writing, “Superior product for small business. Comprehensive tracking of the workflow.” The software is also user-friendly, according to one business owner: “Easy to follow. Great for scheduling. Customer portals are super.” A construction company president, Sal Barone, mentions, “All my customer info stored in one place and the ability to access your invoicing from anywhere, and the ability to write estimates and invoices on the go.”


As advertised on its modern-looking site, Launch27 is a software explicitly targeted at maid service businesses. This approach makes it a niche product. However, it also knows the specific needs of its users.

  • Convenient pricing models
  • Online, real-time booking integration
  • Multi-location pricing
  • Recurring appointments
  • Integrations with Zapier, Stripe, Google Analytics, Calendar, and more

Besides the features mentioned above, one of the crucial aspects of this software is its ease of use. The drag-and-drop scheduling interface and self-service portal eliminate the busywork, improving overall performance.

PriceFree Trial/DemoFeatures
Base: $59/month
Pro: $125/month
Plus: $299/month
14-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, online
>Self-service portal
>More features at Launch27

Pros & Cons of Launch27 Maid Service Software

This software stands out from the competition due to its user-oriented nature. You can employ dynamic reminders to notify customers about an upcoming appointment by email or text message to reduce no-shows. While this functionality improves on the communication you’ve already established, client feedback opportunities enhance your bond.

Being a niche cleaning business software might be suitable for its users. However, the company limits its market by not supporting other adjacent field industries.

>Email and SMS reminders
>Feedback opportunity
>Niche product (only for house cleaning businesses)

What Customers Are Saying

Most customers talk about how the software’s automation capabilities helped them, saying, “All the work we used to do manually is now done automatically.” “Launch27 has helped me streamline our cleaning business,” says Hellen Carrington, the owner at Simply Maid Cleaning. Another owner, Caesar Rodriguez, notes, “My business has catapulted since I started using Launch27.”

Lighthouse Field Service

This solution comes from the TEAM software company, which offers various solutions in several industries, including cleaning, security, and facility management. The company provides its services in North America and the Asia-Pacific region. Below are the main features of the software:

  • Attendance and scheduling
  • Employee engagement
  • Service delivery
  • Applicant tracking
  • Business analytics
  • Back-office dashboard
  • Integrations

Mobile task management is one of the most prominent features of this software. Your cleaners can add data on the go, which goes into the real-time report. GPS tracking enhances this functionality, adding to flexibility, accountability, and decision-making.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, online
>Email and push alerts of emergencies
>More features at Lighthouse Field Service

Pros & Cons of Lighthouse Field Service Maid Service Software

This commercial cleaning software proves it’s possible to be on top of all operations in your larger cleaning business. With its state-of-the-art solutions like photo upload and note-taking, the software leads to better results for companies and their clients.

Unfortunately, Lighthouse misses an essential feature: recurring appointments.

>Verification tools
>Multi-destination operation
>No recurring appointments

What Customers Are Saying

While there aren’t many customer reviews about this product, the one from a case study touches upon a crucial detail about the software, saying, “Data plays a key role in competitive advantage. If we can capture the right data and present it the right way, we can provide valuable insight to our customers on the performance of our people and drive efficiencies throughout.” This quote and the featured case study makes us believe that Spotless, a New Zealand-based company, managed to centralize and streamline its business due to Lighthouse Field Service.


A previous owner of a cleaning service established this company. While many entities on our list have the perfect functionality, this one understands the cleaning business’s human side. Its beginnings set the app up for success. It’s rich in functionality, cares about its clients, and chases efficiency.
Some standout features are:

  • Scheduling
  • Payroll calculation
  • Staff management
  • Text, phone, and email notifications

PriceFree Trial/DemoFeatures
Advanced: $49/month
Pro: $69/month
Pro-Plus: $89/month
Desktop Software (1 computer): $79/month
Network: $119/month
10-Day Free Trial>Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours
>Robust job management features
>More features at MaidEasy

Pros & Cons of MaidEasy Service Software

While MaidEasy lacks some necessary integrations, it’s an ideal choice for growing companies. Taking the software and expanding your market is comfortable with all the different payment tiers, depending on your needs. These features make it easy to maintain an expanding staff team with a monthly payroll. Secure online transactions are also worth mentioning.

>Suitable for growing businesses
>Secure online payments
>No integrations

What Customers Are Saying

Some users mention the customer-oriented staff, saying, “When I called MaidEasy, the owner answered AFTER business hours and treated me as if I was the most important thing going on in his life at the time.” Others like how they can keep in touch with their clients and how the software unifies communication: “One of my favorite features is the phone log follow-up. We have more than one person who schedules appointments, so things could get confusing. With this feature, we have an accurate account of what the client said, what day and who took the information.”

The Customer Factor

Here is another cleaning firm turned tech business. The product has been around since 2004, but it’s still developing and adding features. Here are a few from the extensive list:

  • Calendar and scheduling
  • Dashboard summary
  • Sync your website
  • Photo and document upload
  • Accounting with QuickBooks integration
  • Job management
  • Reporting and forecasting

This application’s headliner is what it calls the Calendar Galore. It’s a powerful tool for planning, color-coding, and mapping your bookings. It also allows you to interact with invoices, which is very convenient when dealing with a batch.

PriceFree Trial/DemoFeatures
$44.95/month or $449.50/year (2 months free)30-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours
>Expense tracking
>More features at The Customer Factor

Pros & Cons of The Customer Factor Maid Service Software

While recurring appointments are essential, imagine having a full dashboard that displays customers and dates for the upcoming bookings. Add the email or text messaging capability to it and you’ll have the perfect recipe for an excellent client follow-up. You can also use drip campaigns to warm the customers for a repeat purchase. Yet the lack of a live chat for customer service looks odd among all these useful features.

>Next appointment display for admins
>Email automation
>No online live chat support

What Customers Are Saying

Customer Factor’s testimonials page features selected customer feedback, categorized into several lists. Of course, the largest number of comments is made about the features, saying, “I just want to tell you that you are doing a fantastic job. The Customer Factor is what I have been looking for. I am very impressed with each new feature. Thanks for all of your hard work — it cuts down on mine!” Others talk about its user-friendly design and efficiency: ”The Customer Factor has our business 100% more organized and operating with 100% more efficiency.”


This software aims to streamline your service business by offering solutions in the following areas:

  • Business management: Client and staff relationships, scheduling, invoicing, and reporting
  • Online booking: Website integration, analytics, and configurations
  • Growth tools: Franchises, territories, automated routing, and call center
  • Integrations: Accounting, GPS, route optimization, and payment options

While it provides its platform to various industries, it helps maid service companies improve their processes and manage their teams more effectively.

PriceFree Trial/DemoFeatures
Starter: $98/user/month
Professional: $119/user/month
Premium: 139/user/month
Mobile Only Access: $29-$49/user/month
Free Demo>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, phone
>Access anywhere
>More features at Vonigo

Pros & Cons of Vonigo Maid Service Software

One negative about this software is that it’s quite pricey. The starter plan for web access is almost twice as expensive as you might expect. However, the “Mobile-only” tier offers more competitive prices.

All maid service companies use some inventory, such as trucks and items added to a particular order. Inventory tracking is an ideal way to follow up with what you have and reorder if the office is running low on necessary supplies. Cleaning crews also receive requests based on customer calls and messages. Vonigo opens a ticket for each one to help you stay on track with everything that comes in.

>Inventory tracking
>Case-based approach
>Comparably higher price

What Customers Are Saying

This comprehensive tool gives customers what they need: “From scheduling to dispatch to processing payments, Better Life Maids saves time and money managing jobs through Vonigo.” They also mention, “Vonigo is so easy to use, it’s like painting by numbers.” According to customers, the software offers unparalleled assistance for the service industry: “We’ve been extremely impressed with the support they’ve given us.”


Automate, simplify, and grow: This is ZenMaid’s promise to all the cleaning service software companies. This targeted solution helps you:

  • Find more clients
  • Provide better service
  • Schedule appointments
  • Send reminders and one-way texts
  • Manage payroll

The truly zen website vibe and friendly help center staff members will bring their tranquility to your business. Another promise by ZenMaid is that you should be able to revive your business in seven days. Otherwise, It offers you the first month free.

PriceFree Trial/DemoFeatures
Starts at $49/month14-Day Free Trial>Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: 24/7 (live rep), phone during business hours, online
>Automatic work orders
>More features at ZenMaid

Pros & Cons of ZenMaid Service Software

While automation is the basis of its DNA, ZenMaid excels in customer relationships. If you have a long client list and no time to upload them into the system initially, the customer care representatives will do that for you, no questions asked.

Along with this friendly approach, the company empowers maids and business owners with useful resources such as books, courses, magazines, and blog articles. The only negative we could find is that the software can lag a little.

>Client upload service (free)
>Growth resources (magazine, blog, courses)
>Slightly buggy and slow

What Customers Are Saying

Even negative reviews paint ZenMaid customer service in a positive light: “It can be a little slow when adding new teams, or sometimes when changing the schedule. But the support team is ever so helpful and quick to act on items I raise with them.” Another reviewer guarantees, “… if you’re a maid service business, it will work for you. It’s simple but very, very effective.” She also adds, “If you do have questions, you can always email Customer Service Support because they’re very responsive…I don’t think there is anything better than ZenMaid.”

What Is Maid Service Software?

To make it easier to categorize maid service software, we need to understand what cleaning companies do. In the beginning, let’s say there are at least two niches in the market: individual houses and commercial areas. While the service is typically the same, maid service companies might have different technical requirements and coverage territories for each one.

Some solutions are more useful in the housekeeping scene with smaller teams. Others work better for large commercial cleaning businesses. However, the best maid service software should cover basic functionality for all types of companies, including growing ones.

Another top-priority issue that will influence your software choice: Are your field teams independent or in-house? In the first case, you need a solution with better accounting and invoicing integration. In the second, you’ll probably go for monthly payments.

A third question to keep in mind is the geographical coverage of your service. If you’re a local family-owned maid service business, you might not need a colossal software focused on time-zone settings and various locations. Go for a simpler, more digestible alternative. That way, you’d be more approachable to clients.

Benefits of Maid Service Software

Going through buyer testimonials and comments about the software is one of the best indicators of real-life benefits an application can offer. Our research shows that maid service businesses acknowledge the following benefits:

  • Centralized information: Having all the client, vendor, and employee details in one spot unites all the manual efforts, making it easier to run an efficient company. Customer relationship management program (CRM) integrations are among the most useful tools for achieving the unification and automation goals.
  • Mobility: Besides having a “knowledge bank” about everything client-related, all the mentioned solutions have mobile capabilities. Most of the apps are well-designed and convenient to use. Thus, any field employee can be on top of their tasks.
  • Business growth: With automation and mobility, it’s easier to manage more teams and serve more clients. Thus, one of the benefits of maid service software is its ability to accelerate your company’s expansion.
  • Focus on quality: Less repetitive administrative tasks lead to a deeper understanding of service excellence. As maid service software takes the boring parts out of the equation, you can focus on your teams and clients. While having a trained staff is about reputation, a satisfied client is about growth. This new-found focus will set your business apart from the competition.
  • More satisfied customers: As you have better ways to store and process client information, you remember more about them and can leave a personal touch on special occasions. For example, you might have information about their allergies and watch out for the right cleaning detergent, or you might gift them a basket with their favorite fruit.

Must-Have Features of Maid Service Software

Some features in maid service software have more priority than others. Let’s see why the following ones are so crucial for companies:

  • Scheduling functionality: Whether the client, admin, or an employee uses the functionality, there’s no maid service software without scheduling.
  • Job management: This feature is an administrative task control option, where the admin can assign specific jobs to teams, change routes, and dispatch new employees when necessary.
  • Secure payments: Online payments can be a struggle for some clients. Making sure the app integrates with leading payment solutions is a must. The best maid service software should support safe and fast transactions for both clients and staff members.
  • Reporting and analytics: Reporting is key to business quality and your company’s future. Receiving timely information from the field will help you account for risks and plan accordingly.
  • GPS tracking and validation: It might seem like GPS tracking is the only way to keep your crew accountable. However, there’s more to it. Location and time tracking are more useful for larger companies because they need to optimize routes and keep a bird’s-eye view of the operation.
  • Integrations: Last but not least, integrations are essential for any cleaning application. The best maid service software integrates third-party apps that add value to the service’s functionality and usability. Take Google Calendar, for example. It’s quite easy to code a calendar inside a software, but no native one will have the fine-tuned nature of the integration.

The Cost of Maid Service Software

Maid service software pricing depends on the wealth of features it provides. Usually, you’ll see amounts billed either monthly or yearly. Monthly payments range from $20 to around $300 for Pro tiers. Yearly billing can even reach $500.

If you look through our table, you’ll see some outliers. Kickserv, for example, offers a free version if only two people use it. Others like Lighthouse Field Service send you custom pricing if you request a quote.

User-based billing is also possible for some providers. Take Field Force Tracker with its $19.99-$49.99 per user per month payments.

Free trials and product demos are an industry standard. The Customer Factor offers 30 days, while MaidEasy gives only 10. However, the usual trial length is about two weeks for most solutions.

While tiers with more functionality might seem super-expensive, the software will drastically change your business, earning you efficiency and new clients. Plus, companies keep your business growth in mind and offer dynamic price ranges for smaller entities.