How We Chose the Best IVR Software
Interactive voice response or IVR software is an automated telephony menu system that enables a phone's dial pad to identify and route callers. It lets you set up or use recorded greetings and gather information about your customers' needs, direct them to the right department, and automate support. Out of the many IVR software vendors on the market, we chose the following companies based on their IVR features, integrations, and reporting features.
IVR platforms often replace human receptionists or customer service agents who would normally answer and direct calls. They should be affordable and include tools that enhance efficiency, such as phone key input, call routing, and call logging. Leading IVR software such as the ones on our list provides these features and comes with round-the-clock live support.
Companies often use IVR software along with CRM and help desk systems. Industry leaders implement AI, machine learning, and Natural Language to remain competitive as well. We selected software that offers built-in integrations with a wide range of other tools.
Detailed reports help users assess and optimize their IVR practices. Companies need robust data analytics to establish benchmarks and monitor performance in terms of call center operation costs and customer satisfaction. Our list includes software with extensive reporting functions to track KPIs and distill data into clear, actionable summaries and graphs.