The Best Insurance Agency Software of 2021

Our insurance agency software reviews are the result of over 40 hours of research on 40+ insurance agency software companies from across the web. These reviews and our insurance agency software guide help small businesses and startups find the best insurance agency software for their business.

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How We Chose the Best Insurance Agency Software

Insurance agencies of all sizes are turning to agency management software to scale business and function more efficiently. Insurance agency software companies offer a plethora of services and features to meet the needs of a wide variety of clients. The best platform for you depends on your agency’s structure and unique needs. We evaluated and selected the following industry leaders based on criteria that most customers are looking for in these products.

Insurance Policy Management Features

We understand that small insurance agencies need tools for managing policies, benefits, sales, and billing data. This is not only essential for serving current clients well but for capitalizing on cross-selling or upselling potential. Ideally, a chosen agency management software also makes policy and billing information accessible to policyholders. We recommend software that handles claims management and billing along with commission management using automated, integrated processes.

Integrations

As the insurance industry undergoes the digital transformation, agencies face the challenge of shedding antiquated information technology (IT) systems. The new software needs to be able to absorb and process the old data while allowing for portfolio growth easily. Agencies also must choose a platform that works seamlessly with partners and carriers. We looked for software with prebuilt integrations for accounting, sales, workflow facilitation, and other tools that insurance agencies commonly utilize.

Reporting Tools

Data alone is useless unless compiled meaningfully based on desired parameters. Detailed reports help users better understand the performance of individual policies, pinpoint risk regions, and assess the overall financial status of their business. We chose software that features robust reporting capabilities.

The 19 Best Insurance Agency Software Options of 2021

A1 Tracker

A1-Tracker
A1 Tracker offers integrative risk management solutions that let insurance agencies track risks, incidents, contracts, assets, and audits in real-time. Its suite of online software features highly customizable training, user portals, dashboards, and reporting with stand-alone or fully integrated modules. Company officials can receive notifications of heightened risks by business unit, department, and region.

Modules also assist companies with:

  • Project management
  • Safety compliance and health, safety, and environment (HSE)
  • Certificates of insurance
  • Policy management
  • Commission management
  • Bonds

A1 Tracker comes with a flexible contract management component that adapts to many kinds of contracts, which streamlines operations, follow-ups, and renewals. Claims automation lets claim managers and claimants view claim documents and details from any device with an internet connection. The software can be hosted on-premise or in the cloud. Customers have access to 24/7 online customer support, along with live support during business hours, and training is provided as well.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, software-as-a-service (SaaS), and mobile
>24/7 online support and live rep during business hours
>Integrations, reports, policy management, claims management, and commission management
>More features at A1 Tracker

Pros & Cons of A1 Tracker Insurance Agency Software
A1 Tracker offers a robust risk management component that incorporates outside environmental events and map reporting by customer-determined risk regions. Its platform has customizable tracking modules that users can segment by departments or lines of business for building unique and pertinent reports. The software can integrate data from insurance companies, government databases, and corporate and public sources. However, it’s not suited for life, health, or property insurance agencies.

ProsCons
>Robust risk management
>Customizable tracking modules
>Can integrate data from government, corporate, and public sources
>Not suited for life, health, or property insurance

What Customers Are Saying
Customers are impressed with A1 Tracker’s flexibility and thorough technical support. One wrote, “A1 Enterprise fully customized our insurance CRM [customer relationship management] and included automation, such as billing, renewals, and policy application processing.” Another noted, “You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget.“

AdminSeg

AdminSeg
AdminSeg offers fully customizable, cloud-based agency management software that helps companies enhance efficiency, retain clients, increase sales, and assess risks. It’s built for thorough policy administration across products, business lines, agency levels, companies and currencies. The software comes with predesigned report modules that can be tailored to customers’ needs and preferences on setup. A mobile app and agents portal features a customizable style with a customer’s brand and logo.

This platform can coordinate tasks pertaining to:

  • Claims
  • Invoicing
  • CRM
  • Workflow management
  • Automated email reports
  • Portfolio status
  • Internal incentives

AdminSeg lets customers create unlimited users with multiple access levels via one license. Importing current databases is included in the implementation cost. The platform has no storage or policy number limit. The software isn’t licensed or shared as customers have their own secured system and database.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Multiple business, companies, and agency levels
>Deployment: Web-based, cloud, and mobile
>Complete task management, automatic reports on policies, sales, commissions, and incentives
>More features at AdminSeg

Pros & Cons of AdminSeg Insurance Agency Software
AdminSeg allows users to create and manage unlimited users with one license. The company doesn’t charge extra for converting and migrating data or version updates. AdminSeg offers a free demo as well. Although the company mentions a monthly plan fee, it doesn’t provide specific pricing information upfront.

ProsCons
>Unlimited users on one license
>No charge for data conversions and migrations or updates
>Free demo
>No upfront pricing information

What Customers Are Saying
Customers feel confident in working with AdminSeg’s automated, secure platform. One client stated, “We love AdminSeg. Helps us a lot with the policy administration and sales information. We can create reports and programs to receive it on our emails. We feel really comfortable with it.” Another remarked, “AdminSeg is easy to use, customizable for any branch … Great online support and availability, very friendly team.”

Agency Matrix

Agency-Matrix
Agency Matrix brings customers 100% cloud-based insurance agency software systems with office-based licensing. Users have unlimited storage and can upload unlimited documents. The provider offers three service packages: Starter, Professional, and Enterprise. The Professional and Enterprise options come with Smart Harbor integration, and the Enterprise package features a Submissions Generator and File Locker. All options provide:

  • Customer and prospect imports and exports
  • Sweep tracking and reconciliation
  • Telephony integration
  • Automated reporting
  • Premium finance center
  • Multi-office customization
  • Policy management
  • Claims management
  • Association for Cooperative Operations Research and Development (ACORD) forms
  • Accounting management, including billing
  • Commission management
  • Task management

Agency Matrix charges one-time activation and conversion fees for existing databases. The monthly fee is a flat rate per office, per month. Customers can reach the technical support team during normal business hours.

PriceFree Trial/DemoFeatures
Custom quotehFree demo>Deployment: Web-based, cloud, and SaaS
>Works with life, health, and property insurance
>Policy management, claims management, commission management, and billing
>More features at Agency Matrix

Pros & Cons of Agency Matrix Insurance Agency Software
Agency Matrix charges a flat monthly fee per office, which stays the same regardless of the number of users. It doesn’t require a long-term commitment, and plans can change to fit evolving business needs. Activation and conversion fees are additional, though.

ProsCons
>Flat monthly rate per office
>Customers can change plans with no long-term commitment
>Charges activation and conversion fees in addition to a monthly fee

What Customers Are Saying
Customers find Agency Matrix to be quite user-friendly, and they appreciate its flexibility and responsive customer support. One agency owner remarked, “I look for certain traits in the agency management system my company is going to use. These include reliability, accuracy, cost, flexibility, speed and, most importantly, the ease of use. The Agency Matrix system has met all these requirements.”

AgencyBloc for Health & Life Insurance

agencybloc
Featuring an industry-specific CRM along with integrated sales and business automation, AgencyBloc for Health & Life Insurance is a SaaS platform designed to help life and health insurance agencies maintain and expand their enterprises. This software is cloud-based, letting small or large companies access and manage their data on prospects, clients, agents, and commissions from anywhere. Its real-time data analyzation functions create custom reporting and vibrant graphs and charts to help clients make informed business decisions.

With AgencyBloc, customers get:

  • Unlimited, off-site data storage with backup every 4 seconds
  • Dedicated partner to assist with onboarding and data migration
  • Proprietary mapping software for accurate commission payments

Customers can create automated workflows to cut out many time-intensive, manual tasks including client communication, lead tracking, and email campaigns. The platform lets users find the exact details they need based on search fields that can be saved for later review.

AgencyBloc customizes plans for each insurance agency, starting at $65 per month. The company offers a free demo and trial upon request.

PriceFree Trial/DemoFeatures
$65/user/monthFree trial>Deployment: Web-based, cloud, and SaaS
>Integrations, reporting, policy management, and commissions management
>Unlimited and off-site storage
>More features at AgencyBloc for Health & Life Insurance

Pros & Cons of AgencyBloc Insurance Agency Software
AgencyBloc features Health Insurance Portability and Accountability Act (HIPAA)-compliant, bank-grade encryption with two-step verification. The company offers a free trial, live technical support during business hours with online help available 24/7 and a dedicated onboarding and data migration specialist. As the name implies, the platform is limited to life and health insurance applications.

ProsCons
>Encrypted security with two-step verification
>Free trial and 24/7 online support
>Dedicated onboarding specialist
>Limited to health and life insurance

What Customers Are Saying
Clients feel that AgencyBloc has significantly increased their efficiency and profitability. One customer wrote, “AgencyBloc is the most functional and advantageous at one of the most economical prices. We now pay over 200 brokers and agents on a monthly basis, cut processing time by 30%, and our volume has increased 10 times.”

AMS360

AMS360
Software provider Vertafore makes AMS360, an insurance agency software designed to be an agency’s technology hub that integrates with other Vertafore and partner applications. Instead of attempting to make all the functions available to every client at once, the platform customizes its offerings according to changing business needs for analytics, ratings, and content management.

AMS360 comes with capabilities, such as:

  • Certificate distribution and management
  • Document management
  • Renewal management
  • Single sign-on (SSO) for multiple products
  • Mobile access
  • Finance and accounting
  • Declaration page view

Vertafore Messenger lets agents text with customers and capture the conversations in the management system. Credential Manager lets staff access carrier information in one interface, eliminating the need to log in to each carrier’s site. Proposal templates automatically format and generate consistent proposals with the latest information.

Vertafore’s solution consultants meet with clients for an Interactive Discovery and Return On Investment Analysis to pinpoint needs and opportunities. Help resources include the built-in support MyVertfore, and a tutorial video series on the Vertafore website.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, and SaaS
>Integrations, reports, commission management, and billing
>Single sign-on (SSO)
>More features at AMS360

Pros & Cons of AMS360 Insurance Agency Software
AMS360 comes with phone, email, and online chat support as well as its online MyVertafore knowledge base. The platform converts data easily from XLS to AL3, allowing insurance companies to import direct-bill commissions into their systems.

ProsCons
>Phone, email, and online chat support
>XLS-to-AL3 conversion utility
>Mobile access
>No free trial

What Customers Are Saying
Customers love the simplicity of this software, as one commented: “I love the ease of AMS360. Love that we can document everything in activities and sort to search for items if needed. Love that we can create ACORD forms within the agency management system. Easy to run reports, etc. I would not want to work with another product.”

Applied Epic

Applied-Epic
Applied Epic’s software enables online insurers and agencies to automate operations and connect instantly with each other and the insured with cloud-based mobility and analytics. Its single-application platform lets customers manage all business lines across all levels and locations. Customers can manage property and casualty (P&C) and benefits concurrently, so staff doesn’t need to train for and manage two separate systems. Other features include:

  • SSO
  • Individual or mass text messaging
  • Integration with Microsoft Outlook
  • Data prefill
  • e-Signature multidocument submission
  • Renewal management

Applied Epic offers a free demo, live support during business hours, and 24/7 online help. The Windows-compatible software can be installed or kept in the cloud. It can also integrate with a company’s mobile apps and customer portal for customers and staff to access.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Windows install, web-based, cloud, and SaaS
>Integrations, claims management, and commission management
>Omnichannel customer support capabilities
>More features at Applied Epic

Pros & Cons of Applied Epic Insurance Agency Software
Applied Epic integrates seamlessly with third-party applications and other data systems. Its customer experience team is the only one in the industry that provides round-the-clock, customized support, including on-site training and online educational resources. However, this platform doesn’t offer a billing function.

ProsCons
>Integration with third-party applications
>Live 24/7 support and on-site training
>Doesn't offer a billing function

What Customers Are Saying
Customers appreciate Applied Epic’s user-friendliness, skilled, courteous customer service, and commitment to improvement. One client remarked, “Epic’s ease of use is one of the best things. Everything you need to do is right there! It’s easy to follow. They are great if you need help.” Another commented, “I like that Applied Systems is very open to feedback from their users.”

BriteCore

britecore
BriteCore insurance agency management software helps agencies leverage web-based tools to optimize workflows and business opportunities. It supports a broad range of multiline, multilocation policies across personal, commercial, and specialty business lines. This cloud-native platform utilizes Amazon Web Services (AWS), harnessing AWS’s high performance and scalability.

BriteCore’s core package consists of modules for policy management, claims management, billing, and product rating. It can accommodate a virtually unlimited number of users, policies, accounts, client records, and claims. Customers can also set up an agent portal, insurer portal, and native mobile policyholder portal.

The platform offers a standard library of more than 30 commonly used reports on premiums, policy renewals, commissions, and billing. Users can build ad hoc reports and download data for use with third-party applications as well. You can also configure task management with Zapier integration.

BriteCore provides helpful tools, including on-site training, online support, customized process migration guides, and BriteVids, a growing collection of training videos.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, and mobile
>Integrations, reports, policy management, claims management, commission management, and billing
>Personal, commercial, and specialty lines of business
>More features at BriteCore

Pros & Cons of BriteCore Insurance Agency Software
As a cloud-based platform, BriteCore is expandable and resilient with business disruptions. It lets you interact directly with its support team and insurance industry peers in its Community Forum. However, users can expect to pay additional costs for portals, integrations, and reporting features that come with many other platforms. This software is limited to property and casualty insurance.

ProsCons
>Scalable and resilient
>Community forum
>Additional costs for portals, integrations, and reporting
>Limited to property and casualty insurance

What Customers Are Saying
Customers find this software easy to set and implement, and they appreciate the dedicated customer support. One client remarked, “It is user-friendly, and it is easy for new agents to use. Because of BriteCore we are able to be more attractive to independent agents. Can’t ask for a better team of people to work with.”

EZLynx Agency Management

EZLynx
EZLynx Agency Management offers an array of cloud-based software tools to help insurance agencies streamline customer interactions and increase efficiency. These products function alone or integrate with EZLynx’s comparative rater and agency management system. Agency Suites, the company’s web-based workflow management solution, is a single platform that connects agents and customers from office, home, or mobile devices.

EZLynx’s core products include:

  • Rating engine
  • Management system
  • Consumer quoting
  • Agency websites
  • Client center
  • Communication center

Customers have access to a variety of productivity enhancements, including Agency Pulse, a monthly analytics report that’s generated automatically to help managers make better informed decisions. The Policy Compare feature lets agents compare policy versions quickly. EZLynx’s management system includes the option for downloads to work with entered information manually, avoiding incorrect overwriting.

PriceFree Trial/DemoFeatures
Custom quoteFree trial>Deployment: Web-based, cloud, SaaS, and mobile
>Stand-alone products or bundles
>Integrations, reports, policy management, claims management, commission management, and billing
>More features at EZLynx Agency Management

Pros & Cons of EZLynx Agency Management Insurance Agency Software
EZLynx lets customers set agency and personal preferences and create their own templates. In addition to its suite of agency management options, the company offers Virtual Office, a one-stop-shop for secure insurance agency IT support. EZLynx also has three customizable tiers of service along with a host of optional productivity tools. However, this software doesn’t work with life, health or property insurance.

ProsCons
>Customers can set agency and personal preferences
>Virtual office for IT support
>Three levels of service with optional tools
>Doesn't accommodate life, health or property insurance

What Customers Are Saying
Customers are impressed with the ease of transferring data and responsive customer service. One stated, “For the first time in 22 years, we have a system and workflow … we can now cross-sell, round our accounts, and improve our retention and revenue of the agency!” Another remarked, “You not only get a great rating system … you can also get a full support team for your website presence.”

HawkSoft

HawkSoft
HawkSoft’s software primarily is optimized for personal and commercial lines workflow management, making it easier to train staff and run operations. It features a concierge-like utility that builds daily staff agendas. Agency Intelligence lets agents access any policyholder data in four or fewer clicks. This platform can be installed in-office or implemented online, and it provides a full mobile experience on Android, iPhone, or iPad.

HawkSoft customers also get:

  • Accounting and invoicing
  • Policy management workflows
  • ACORD forms
  • Batch email marketing
  • Virtual PDF writer

The software comes with built-in cross-sell and upsell reports that pinpoint additional opportunities to grow business. Retention alerts empower staff to service clients proactively. The HawkLink browser integrates policyholder data from HawkSoft into multiple carriers’ websites. This contract-free platform also provides copies of customer data at any time at no cost.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Mac install, Windows install, cloud, SaaS, and mobile
>Life, health, and property insurance
>Reports, policy management, claims management, commission management, and billing
>More features at HawkSoft

Pros & Cons of HawkSoft Insurance Agency Software
HawkSoft provides live, immediate support with each phone call answered in under two minutes on average. Regional HawkSoft User Groups (HUG) meetings give agencies ongoing training on the software and general business concepts.

ProsCons
>No contracts
>Live, round-the-clock support
>Ongoing training
>Pricing isn’t listed online
>No free trial

What Customers Are Saying
Customers rave about the intuitiveness of HawkSoft’s platform, as one remarked, “The Monday morning we came to work after the data conversion, my entire agency was working in HawkSoft without any training.” Another commented, “Their support is knowledgeable and quick. They work well even with our outside tech support company. We are able to efficiently maintain our database, and our employees can easily navigate the system making them more productive.”

Insly

Insly
London-based Insly is a cloud-based agency management software company offering a full-featured policy administration and workflow automation product. It gives real-time business and performance insights in one click. The platform sets up completely in less than a day, allowing agents to add clients within minutes. Insly accommodates all types of insurance products and lets customers create their own custom products as well.

Insly lets agencies empower brokers with their own complete policy and customer administration with automated underwriting controls. Customers can fill in their information once and then access new or earlier quotes and policies instantly. The platform integrates with PayPal and a wide range of credit card processors.

Access to the live system is based on a secured HTTP connection and a password with three strength levels. Data storage is unlimited and included in the monthly plan fee. Agencies can partner with customer coaches to configure accounts or DIY with setup guides. Customers can reach out for live technical assistance during business hours and find online help at any time.

PriceFree Trial/DemoFeatures
$59/user/monthFree trial>Deployment: Web-based, cloud, and SaaS
>Integrations, reports, policy management, claims management, commission management, and billing
>DIY setup or with customer support
>More features at Insly

Pros & Cons of Insly Insurance Agency Software
Insly enables flexible reporting that converts every field into a measurable parameter. The company doesn’t charge any setup costs. Although it doesn’t come with a mobile app, this web-based software is responsive with any internet browser. Time zone differences may present a challenge for agencies seeking live support.

ProsCons
>Flexible reporting
>No setup costs
>Responsive with any web browser
>Time zone differences may affect availability of live customer support

What Customers Are Saying
Customers like this software’s simplicity and extensive technical support. One client commented, “Insly has been helping us to distribute our products through broker channels in several countries. Cooperation with them is very simple and professional. Highly skilled professional development team solved all our system development needs quickly. System was lightweight but flexible to suit different channels and specific needs.”

InsuranceSuite

Insurance-Suite
InsuranceSuite is Guidewire’s P&C platform that engages and empowers insurance agency partners and policyholders through digital, omnichannel experiences. Its core system includes a PolicyCenter, BillingCenter, and ClaimCenter combined into a user-friendly program. Along with complementary modules, InsuranceSuite helps agencies manage the entire insurance lifecycle with the deep, broad functionality they need to adapt and thrive.

InsuranceSuite focuses on the end user’s perspective to help create a streamlined, omnichannel experience, compared to isolated activities. It supports agencies with innovative, embedded analytics such as geolocation risk assessment. The Service Tiers function lets brokers offer differentiated service tailored to varied customer segments.

InsuranceSuite can be deployed on-premise or in the cloud. Customers have the flexibility to implement and upgrade the products as stand-alones or in integrated bundles, all at once or one or more at a time.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, and SaaS
>Integrations, reports, property insurance, policy management, claims management, commission management, and billing
>Modules available individually or in bundles
>More features at InsuranceSuite

Pros & Cons of InsuranceSuite Insurance Agency Software
InsuranceSuite sends a small service team of skilled specialists to work closely with clients, and 24/7 support helps with ongoing needs after launch. This software is primarily designed for property and casualty. Any other line would require major customization.

ProsCons
>24/7 skilled support>Doesn't accommodate life and health insurance

What Customers Are Saying
Customers enjoy the customizable one-stop-shop functionality of this software. Claims adjusters appreciate how easy it is to keep track of tasks needed to complete claims. One customer also noted, “Each of the components are well defined and address a vast scope, which really helps when we wanted to incorporate some strategic simulation.”

Jenesis

Jenesis
Jenesis Software equips insurance agents to strengthen relationships with existing clients and connect with potential ones while increasing efficiency within the agency. This software provider offers simple yet sophisticated tools through its web-based platform, JenesisNow, and a hosted option, JenesisClassic. Both platforms feature:

  • Prefilled ACORD forms
  • Carrier downloads
  • Automated notes
  • Images and scanning
  • Comparative rater integration
  • Receipts and payments
  • Drip marketing campaigns
  • e-Signature integration
  • Import customers/prospects
  • Data backup

Jenesis’s software integrates with SimplyEasier Payments, Sprucebooks, and Formstack. JenesisClassic also integrates QuickBooks, InstaCheck, Quote Control, Gmail and Outlook Email, real-time carrier logins, and more. Its Tabs feature lets agents maneuver from the dashboard into a customer profile and policy without having to click away from the original dashboard window.

A free demo and trial are available upon request.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Windows install, Mac install, SaaS, and mobile
>Reports, integrations, policy management, claims management, commission management, and billing
>Web-based or hosted options
>More features at Jenesis

Pros & Cons of Jenesis Insurance Agency Software

ProsCons
>No contract required>Pricing isn’t listed online

What Customers Are Saying
Customers appreciate the software’s thorough tracking functions, as one wrote, “Having the ability to track what information is being added … as well as the use of actual timestamps is a great positive in our field.” Clients are also impressed with the company’s customer service, with one saying, “[The Jenesis representative] made everything easy to understand and helped us customize our dashboard the way we like it.”

Macaw Agency Management System

Macaw-Agency-Management-System---nest
Macaw Agency Management System (AMS) is a customer-centric platform that supports insurance agency processes in a cloud-based environment. Macaw AMS effortlessly reconciles policy and financial data and highlights opportunities with robust analytics and reporting. Agents can prospect and cross-sell electronically for multiple lines of insurance, too

Features include:

  • CRM
  • Policy and claims management
  • Built-in document and workflow management
  • Adaptors for e-signature
  • Billing and payments
  • Rating
  • Automated email marketing
  • Telephony providers

Macaw AMS lets policyholders access their portal to view policies and pay premiums from any device at any time. An integrated payment gateway further automates accounting as entries are auto-generated. Carriers and producers can also self-serve with their own portals.

While Macaw AMS is web-based, it can be installed in a Windows environment. It comes with live online training and 24/7 live support.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, and mobile
>Can be installed on Windows devices
>Policy management, claims management, and billing
>More features at Macaw Agency Management System

Pros & Cons of Macaw Agency Management System Insurance Agency Software
Macaw AMS is built upon open-source technologies, allowing for lower digital transaction costs that make this product more economical than many of its counterparts.

ProsCons
>Lower cost than competition>No free trial

What Customers Are Saying
Customers enjoy a “user-friendly experience and reliable yields” with Macaw’s software. One summarized what they like best: “Macaw allows both internal and external users to be able to service accounts performing any function required on a policy. Being able to manage customers as well as offer products from the same system was one of the driving factors in using the system.”

Newton by Agency Systems

Newton-by-Agency-Systems
Insurance agency management software Newton by Agency Systems is an interactive, all-in-one solution for the modern insurance agency of any size. This cloud-based platform utilizes AWS, which offers complete remote flexibility and real-time security against software threats. You have complete control regarding how your system functions with the options of local installation, local or virtual server, dedicated PC or Mac virtual servers, or online cloud hosting.

Newton offers these features:

  • Editable ACORD forms
  • Mix and match personal and commercial policies
  • Renewals management
  • Integrated accounting
  • On-demand financial reporting
  • Management dashboards for production and client load balancing
  • Third-party integrations

Newton offers a digital bundle that includes an agency website, email marketing, and web portal for your customers and office. The software lets you download with more than 1,000 carriers using IVANS Real-Time carrier connection. Agency Systems provides unlimited assistance, such as Wiki help documentation, in addition to phone, email, and remote support during business hours.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Windows install, Mac install, web-based, cloud, and SaaS
>Integrations, reports, policy management, claims management, commission management, and billing
>Commercial and personal lines
>More features at Newton by Agency Systems

Pros & Cons of Newton by Agency Systems Insurance Agency Software
Newton comes with unlimited training and support without additional fees. Upgrades are included in the monthly fee as well. However, Newton’s price is on the higher end of the companies listed here.

ProsCons
>Unlimited training and support
>Upgrades included in monthly fee
>No free trial

What Customers Are Saying
Customers praise this company’s customizable, cloud-based platform that’s easy to navigate. One commented, “I use this tool in my freelance projects, it helps me visualize everything in real-time, and simplifies the process of design, works great for every designer, being a novice or very experienced.” Another wrote, “I like that it can be streamlined for external partners outside of my organization to use.”

NextAgency for Health & Life Insurance

NextAgency
NextAgency for Health & Life Insurance is a SaaS that helps insurance agencies foster productivity and growth through digitalization and workflow automation. This platform keeps you in control of your information with unlimited data storage and the ability to generate shareable links to documents. NextAgency’s core package features:

  • NextMail email integration with Outlook and most other email accounts
  • NextText texting to clients and prospects
  • Policy and benefits tracking and templates
  • Quote, proposal, and enrollment tracking

For an added cost, NextAgency works together with the Ease Enrollment Platform to combine robust CRM, commission, and marketing tools with client benefit data. NextConcierge, another optional feature, helps expedite your digitalization or transition from another agency management system. This platform offers an API and other integration tools that let you work with other apps and programs.

NextAgency gives you the option of a month-to-month license or a prepaid annual license with two months free.

PriceFree Trial/DemoFeatures
NAHU Members: $75/month

Standard License: $$93.75
Free 14-day trial>Deployment: Web-based, cloud, and SaaS
>Integrations, reports, and commission management
>Unlimited data storage and complete control over data
>More features at NextAgency for Health & Life Insurance

Pros & Cons of NextAgency Insurance Agency Software
NextAgency software comes with no contract requirement, although the yearly license can save you money. NAHU members can receive a 20% discount. However, your agency must purchase a license for each user. The company also charges extra license and add-on fees for the commission tools, as well as integrations, email and texting. Texts and emails sent through NextBroker aren’t encrypted, so they aren’t HIPAA-compliant.

ProsCons
>No contract required
>Generates shareable links
>NAHU discount
>Extra costs for additional users, commissions tools, integrations, email, and texting
>NextBroker communications not HIPAA-compliant

What Customers Are Saying
Benefits-centric agencies love the ability to manage all cases, monitor tasks in one location, and customize features. One customer commented, “Frequent updates to features and functionality. The company is excellent at taking client feedback and implementing it.” Another stated, “NextAgency is very user friendly and ultimately does what we need. Their developers were very flexible with customizing certain features to fit our specific needs.”

NowCerts

NowCerts
NowCerts is an innovative, lightweight agency management software accessible from anywhere on any operating system. This platform integrates with Google Drive, QuickBooks, Infusionsoft, Formstack Sign, RingCentral, and Zapier. NowCerts’ developer API lets you create full-featured custom integrations as well. It tracks agent and agency commissions, fees, and interest rates on payment plans and allows automated, real-time updates of policy information from more than 300 carriers.

NowCerts offers these and many other features:

  • Task management
  • ACORD forms
  • Plug-in quote application
  • Invoices and receipts
  • Endorsements
  • Loss runs
  • Reports
  • Renewal management
  • Self-serve certificates
  • e-Signatures

This 100% cloud-based platform comes with a dashboard for a bird’s-eye or detailed view of your agency at a click. It streamlines files and document storage, accommodating an unlimited amount of data. The platform is mobile-friendly, giving you and your clients the same rich experience, whether on a desktop or smartphone.

PriceFree Trial/DemoFeatures
$69/monthFree 30-day trial>Deployment: Web-based, cloud, and mobile-friendly
>Reports, integrations, policy management, claims management, commission management, and billing
>2/47 live-rep support
>More features at NowCerts

Pros & Cons of NowCerts Insurance Agency Software
With NowCerts, no contract, credit card, or sign-up fee is required. Customers can see a personalized demo and try the service free for 30 days. Around-the-clock customer support is included in the monthly fee. However, there’s an extra charge for additional users.

ProsCons
>No contract, credit card, or sign-up fee
>Free 30-day trial
>24/7 customer support
>Extra cost for additional users

What Customers Are Saying
Customers feel comfortable with NowCerts’s web-based, intuitive experience and dedicated customer support. One noted, “It is easy to figure out. It is browser-based as opposed to needing a downloaded application like many larger systems do.” Another commented, “The reps, and everyone else, they all make sure you get what you need when you need it. “

Ozone Insuria

Ozone-Insuria
Ozone Insuria offers small, medium, and large insurance brokers a single software solution for all sales and service functions. It handles all kinds of insurance business lines and products, incorporating daily operations into a comprehensive accounting module. This web-based application lets agents and brokers analyze their business transactions and overall health anywhere and anytime.

Ozone helps you automate and manage:

  • New policy registration
  • Document management
  • Endorsement
  • Claims
  • Renewals
  • Invoice management
  • Fixed asset and depreciation management
  • Premium and commission report
  • Know your customer (KYC)

Ozone offers training and education to help agents and staff optimize their use of the software and teach their customers to do the same. Marketing and business development tools help increase market reach, and Ozone also provides sales and campaign templates with Partner Branding. Dedicated Account Management teams offer further marketing advice and training, along with pipeline management.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Windows install, web-based, and cloud
>Reports, policy management, claims management, and billing
>Personal and commercial business lines
>More features at Ozone Insuria

Pros & Cons of Ozone Insuria Insurance Agency Software
Ozone Insuria comes with a single service license for unlimited users and branches. Its detailed reporting enables exports to PDF or MS Excel formats. Customers have unlimited technical support, and Ozone gives training and accreditation. However, some customers report experiencing a delay in downloading certain reports.

ProsCons
>Unlimited users
>Can export to PDF or Excel
>Unlimited technical support
>No free trial

What Customers Are Saying
Ozone Insuria’s speedy customer support wins many accolades from its customers, along with its array of comprehensive modules. One customer noted, “It is an insurance broker friendly. Modules are self-explanatory and easy to use. Above all this, the default modules cover all the major operations and finance requirements of an insurance broker. Support team responds quickly and resolves any issues in a very fast manner.”

Partner XE

Partner-XE
Partner XE is a comprehensive agency management software that includes and combines marketing, sales, and financial management components with robust analytics and reporting capabilities. It supports personal and commercial lines of business, offering both real-time and downloads with hundreds of carriers. This platform’s broad capabilities include:

  • Producers results manager
  • Integrated accounting
  • Proposal creator
  • Outlook email integration
  • Text messaging
  • Sales analytics and dashboards
  • Personalized workflows
  • Agency websites
  • Carrier downloads
  • Marketing automation manager
  • Reporting and business intelligence
  • Document management

Agencies can offer their clients a polished, digital self-service experience with an agency-branded mobile app and client portal. The mobile component delivers immediate information to any tablet or smartphone anytime, anywhere. This cloud-based system keeps you up to date with automated software upgrades and system patches and a scalable infrastructure.

Pricing is determined by several factors, including the number of locations, number of users, and certain functions. A sales team member can provide a specific estimate.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Deployment: Web-based, cloud, SaaS, and mobile
>Integrations and reports
>Commercial and personal lines of business
>More features at Partner XE

Pros & Cons of Partner XE Insurance Agency Software
Partner XE is available on desktop and mobile devices. It comes with an experienced, dedicated support team for training your staff and protecting the server or servers where your data lives. However, the software doesn’t appear to offer e-signature capabilities.

ProsCons
>Mobile-friendly
>Dedicated support team
>Doesn't accommodate eSignatures

What Customers Are Saying
Agencies that have switched to Partner note the software’s seamless integration with Outlook and constant improvements. One customer commented, “Partner Platform’s ability to provide easier ways to move documentation of all types into client files with fewer clicks is what attracted us. Second biggest attraction was the management and the access to decision-makers who wanted to hear our ideas.”

Sibro

Sibro
Sibro is an insurance agency and broker software supporting end-to-end policy and claims control. It features a simple CRM to let agents perform multiple actions from one place. This software integrates with Google Drive for quotation management and lets you create flexible, editable request for quotes (RFQs) from templates.

Sibro lets you track and follow up on claims processing, integrating with claim processors to retrieve and update statuses automatically. The Reconciliation module exposes any data entry errors to help confirm that you received the brokerage correctly. Reports & Compliance keeps your information organized for regulatory requirements.

Sibro is responsive for desktop and mobile applications. This platform can be installed in the cloud, or customers can implement the platform on-premise or on their own cloud. Subscriptions include onboarding and training, unlimited phone and email support, biweekly updates, and bug fixes. It also offers customized subscription packages for small teams.

PriceFree Trial/DemoFeatures
$180/monthFree demo>Deployment: Web-based, cloud, self-hosted, and mobile-friendly
>Unlimited phone and email support
>Reports, policy management, claims management, and billing
>More features at Sibro

Pros & Cons of Sibro Insurance Agency Software
Sibro offers four payment options: Monthly, annually, biannually, or one-time. The company doesn’t charge upfront costs. However, unless self-hosted, the platform limits login to 10 concurrent users.

ProsCons
>Four payment options
>No upfront costs
>Login limit of 10 concurrent users

What Customers Are Saying
Customers enjoy the easy-to-use, responsive capabilities of this platform, as one remarked: “We are extremely happy with the software. The user interface is very simple and straightforward. We were able to implement it with minimum training for our employees.”

What Is Insurance Agency Management Software?

Insurance agency management software is an SaaS technology that facilitates the operations of an insurance agency. It acts as a virtual hub for the back office as well as customers. The goal of such a system is to automate most of the tasks of an insurance agency and empower agents with data and processes to grow their business.

Insurance agency management software provides marketing, accounting, and CRM tools that help agents store data, keep track of policies and commissions, identify risks and opportunities, and work seamlessly with partners. It lets agencies collect and maintain up-to-date information about current and potential clients. The platform also provides real-time accounting and financial information that enhances decision making.

Small or large, insurance companies collect vast volumes of data. Insurance agency management systems enable agencies to access and store this information quickly and securely on-premise or in the cloud. The software is a platform where all stakeholders can interact, manage risks, and build strong communication channels.

Insurance agency management systems come as stand-alone tools or as integrated bundles or suites with optional implements. They’re often built for niche markets within the insurance industry, such as property and casualty, but some platforms accommodate several lines of insurance.

Benefits of Insurance Agency Management Software

Insurance agency management software brings all the major functions of an agency’s business onto a single, synergistic platform. It gives you a competitive advantage by:

  • Enhancing organization:Agency management software reduces repetitive tasks and transforms time-consuming manual processes with digital expediency, reducing the risk of errors and omissions. It helps establish and monitor workflows for areas such as claims processing and invoicing.
  • Making more data more usable: The software crunches the numbers behind reports on critical issues, such as risk assessment, risk management, and fraud detection. Agents can better see what commissions they’re entitled to. Real-time accounting information is readily accessible.
  • Marketing automation: With management software, agencies can streamline their campaigns with relevant, timely emails to the right leads. Easy access to current client information helps agents zone in on cross-selling or upselling opportunities and act on them before it’s too late.
  • Providing a positive agent and customer experience:Leading insurance agency management platforms are mobile-friendly or come with mobile versions to enable agents and policyholders to connect on any device with an internet connection. This expands the reach of the office beyond physical location or time limits and enhances the agency’s impression of professionalism and availability for customers further.

Must-have Features of Insurance Agency Management Software

While insurance agencies share many characteristics, every small business has its particular needs and goals. To maximize your investment in agency management software, you will certainly want to have these features:

  • Intuitiveness: As a busy agent, you probably can’t spare the time to learn complicated software. You, your staff, and clientele need and expect a truly user-friendly experience to increase productivity and strengthen business relationships. Consider a software’s reputation for its ease of use and access to live technical support.
  • Self-service features: Insurance agency software that offers customer portals helps customers find the information they need for common questions and concerns without human support.  Customers can also update their information and make payments on their own.
  • Client data safety: Several entities have stakes in your agency’s data: The client whose data it is, your agency that collects the information, the carrier that produces policy data, and the management platform and other systems that store it all. All this data is invaluable to agents but, often, it’s collected by carriers and others who sell it for their own profit. Make sure that your insurance agency software gives you true ownership and control of client data. Ask these questions:
    • Will the vendor be entitled to use your agency’s data without your consent?
    • How much does the vendor charge for a copy of your data if you leave their system?
    • Does the vendor let you integrate data with other platforms?

The Cost of Insurance Agency Management Software

Insurance agency management software varies greatly regarding price structures. In most instances, you’ll need to contact the provider for an exact price quote. Many companies charge a monthly fee, and some charge upfront setup fees as well. Various platforms also offer varying levels of service with different costs.

Consider these questions in your search for agency management software:

  • What’s included in the setup cost?
  • Are updates included in the monthly fee?
  • Is technical support included in the monthly fee?
  • Is it easy to add or remove services as business needs change?

Insurance agency management software is a significant investment that warrants research. Many providers offer free demos or trials so that you can get a feel for what their products can do. Ultimately, you determine the financial commitment that your company is willing to make for the services you prefer.