Our Top Picks

AmoCRM
amoCRM
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android, Mac, Windows
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Auto-dialing capabilities

amoCRM is an inside sales software that's messenger-based. This software provides sales reps with a unified inbox. Within the inbox, it’s possible to communicate with potential customers through various messenger apps. amoCRM keeps all conversations organized within one platform, which adds convenience. This solution also has automated lead capturing capabilities. amoCRM offers team communication tools, so team members can be invited into an existing conversation with potential customers. This can help brands close more leads. This software includes the following capabilities: 

  • Integrations
  • Reports
  • Auto-dialing 
  • Call list management 
  • Call recording
  • Lead capture 
  • Lead scoring 

Pros & Cons

Pros

  • Has automated lead capture capabilities
  • Can be used from multiple devices

Cons

  • Pricing is based on a per-user rate

Summary

  • Starting Price
    • Base: $15/month/user
    • Advanced: $25/month/user
    • Enterprise: $45/month/user
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Auto-Dialing
    yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android, Mac, Windows
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Auto-dialing capabilities
Freshsales
Freshsales
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Lead scoring

Freshworks CRM, formerly known as Freshsales, is another inside sales software. This solution offers AI-based technology. Freshworks CRM captures page visits and website actions to learn more about potential customers so that conversations can be more personalized. This software also makes it possible to chat in real time with website visitors. Freshworks CRM allows users to communicate across phone, email, Whatsapp, and chat. A variety of paid plans are available. These are some of the capabilities included in Freshworks CRM: 

  • Integrations
  • Reports
  • Call list management 
  • Call recording
  • Lead capture 
  • Lead scoring 

Pros & Cons

Pros

  • Offers a variety of paid plan

Cons

  • No auto-dialing capabilities

Summary

Freshsales
Freshsales
  • Starting Price
    • Growth: $29/month/user
    • Pro: $69/month/user
    • Enterprise: $125/month/user
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
  • Auto-Dialing
    no
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Lead scoring
Kixie
Kixie
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android, Mac, Windows
  • Customer service: Online, phone during business hours
  • Auto-dialing tools

Kixie is an automated calling and texting software made for sales teams. This feature-packed solution can help sales professionals do their job better. This software supports auto-dialing and automated text messaging, offers customizable hold music, and has voicemail tools that allow for voicemails to be left right away — saving reps time. Kixie integrates with common CRM programs that sales teams use, like Salesforce, HubSpot, Agile CRM, Zoho, and Podio. These features are included in Kixie: 

  • Integrations
  • Reports
  • Auto-dialing 
  • Call list management 
  • Call recording
  • Lead capture 
  • Lead scoring 

Pros & Cons

Pros

  • Can be used on any device

Cons

  • Phone support is only available during business hours

Summary

  • Starting Price
    • Integrated: $29/month
    • Enterprise: $55/month
    • Custom: Custom Quote
  • Free Trial/Demo
    7-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Auto-Dialing
    yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android, Mac, Windows
  • Customer service: Online, phone during business hours
  • Auto-dialing tools
Pipedrive
Pipedrive
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online, phone during business hours
  • Reporting tools

Pipedrive is another inside sales software option. It’s a sales CRM and pipeline management tool. This software can help sales professionals stay focused and prioritize deals. Pipeline makes it possible to track calls and emails, automate certain sales tasks, and clearly see where leads and deals are in the pipeline. This software can easily be accessed via mobile devices and offers detailed reports. Pipedrive integrates with common programs such as Zapier, Microsoft Teams, Xero, Trello, Asana, and JustCall. These are some of the features included in Pipedrive: 

  • Integrations
  • Reports
  • Call list management 
  • Call recording
  • Lead capture

Pros & Cons

Pros

  • Offers a variety of paid plans
  • Offers multiple customer service options

Cons

  • No auto-dialing capabilities
  • Doesn’t support lead scoring

Summary

Pipedrive
Pipedrive
  • Starting Price
    • Essential: $12.50/month/user
    • Advanced: $24.90/month/user
    • Professional: $49.90/month/user
    • Enterprise: $99/month/user
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Auto-Dialing
    no
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online, phone during business hours
  • Reporting tools
RINGDNA
RINGDNA
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours
  • Auto-dialing

ringDNA is an inside sales solution that can help sales teams increase their revenue. It offers productivity tools and performance insights and provides helpful data so that sales professionals can see where they need to improve. Tasks can be automated to save time, and work can be prioritized so sales reps are able to be more productive. ringDNA integrates with Salesforce. While pricing is not publicly available, interested companies can reach out for a custom quote. These are some of the features included in ringDNA: 

  • Integrations
  • Reports
  • Auto-dialing 
  • Call list management 
  • Call recording
  • Lead capture 
  • Lead scoring 

Pros & Cons

Pros

  • Feature-packed solution
  • Offers productivity tools

Cons

  • Pricing is not publicly available
  • Can’t be accessed on a mobile device

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
  • Auto-Dialing
    yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours
  • Auto-dialing

How We Chose the Best Inside Sales Apps

It’s important for sales teams to stay on top of their goals and hit their targets. It can be challenging to stay focused and reach the right leads that result in a closed sale. The good news is inside sales software can help. There are many software options available. We evaluated each company on this software list based on the most important features to help sales professionals and sales teams choose the right inside sales software for their needs. 

Inside Sales Features

Inside sales software should have a variety of features that help sales professionals improve their sales efforts. This includes features such as auto-dialing, call list management, and call recording.  We evaluated software options that include these kinds of features. 

Integrations 

This software should also include pre-built integrations for CRM systems and other tools that are often used together along with inside sales software. We looked at software that includes pre-built integrations. 

Reports 

It’s also recommended that inside sales software includes reporting tools. Detailed reports help the user measure and improve their sales efforts. We evaluated inside sales software options that include reporting capabilities.