The Best Hotel Management Software of 2020

Our hotel management software reviews are the result of over 40 hours of research on 130+ hotel management software companies from across the web. These reviews and our hotel management software guide help small businesses and startups find the best hotel management software for their business.

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How We Chose the Best Hotel Management Software

There are many factors to take into account when choosing the best hotel management software. What you need from the software is not what your competitor down the road needs, and vice versa. You need to research your company’s unique requirements and how the software you choose can benefit your operations.

To simplify the search process for you, we set out to find the best hotel management software of 2020. We found a range of software touting many benefits and tools, but we concentrated on those offering the features that most hoteliers often look for in the software — GDS/OTA integration, guest experience features, and reporting capabilities.

GDS/OTA Integration

Hotel management software relies on third-party global distribution systems and online travel agencies to increase visibility and boost bookings. Determining which providers integrate with the software is one of the most important factors to consider when making this purchasing decision. We looked for software that integrates with top OTAs and GDSs such as Expedia, Airbnb, Booking.com, TripAdvisor, Hostellers, and TripConnect.

Guest Experience Features

Good hotel management software should help hoteliers enhance guest management by automating daily operations and administrative tasks to ensure consistent quality service. Features such as reservation, front desk, housekeeping, and maintenance management, as well as loyalty programs, help improve guest experience, which leads to better online reviews, repeat customers, and more revenue.

Reporting Capabilities

There are many tasks involved in managing a hotel. Good hotel management software should be able to analyze these tasks and generate detailed reports to give hoteliers insight into the hotel’s performance. We looked for software that can generate reports such as financial, performance, emergency, housekeeping, and marketing reports to help users stay on top of all their responsibilities.

The 14 Best Hotel Management Software of 2020

CompanyPriceFree Trial/DemoMore
Clock PMSCustom QuoteFree DemoVisit Clock PMS
CloudbedsCustom QuoteFree DemoVisit Cloudbeds
eZee TechnosysClassic: $45 per month
Elite: $71 per month Star: $80 per month Champion: $106 per month *Pricing based on yearly subscription
14-day Free TrialVisit eZee Technosys
Frontdesk AnywhereCustom QuoteFree DemoVisit Frontdesk Anywhere
HotelogixPremium: $3.99 per month per room
Premium Plus: $5.99 per month per room
Platinum: $8.99 per month per room
Free Demo, 15-day Free TrialVisit Hotelogix
iGMSFlexible: $1 per month per booked night PRO: $18 per month per property14-day Free TrialVisit iGMS
InnQuest SoftwareCustom QuoteFree DemoVisit InnQuest Software
innRoadCustom QuoteFree TrialVisit innRoad
KWHotelCustom QuoteFree Version AvailableVisit KWHotel
Maestro PMSCustom QuoteFree DemoVisit Maestro PMS
Oracle HospitalityCustom QuoteNoneVisit Oracle Hospitality
ResNexusCustom QuoteFree DemoVisit ResNexus
SkyTouch TechnologyCustom QuoteFree DemoVisit SkyTouch Technology
WebRezPro$60 per month
*$5 for each additional room after the first 12
Free DemoVisit WebRezPro

Clock PMS

clock
Clock PMS is comprehensive hotel management software with all the tools hoteliers need to better engage their guests, automate hotel processes, drive more direct bookings and seamlessly manage all distribution channels. It’s designed for businesses of all sizes, including hotel groups, spa resorts, golf clubs and serviced apartments.

Its core features include:

  • Reservation, front desk, housekeeping and maintenance management
  • Integrations with tools such as TripConnect, Hotel Champ, MYHOTELSHOP, Book Boost and WIHP
  • Point-of-sale operations
  • Centralized database
  • Payment processing
  • Integrated channel manager
  • Event management
  • Guest mailer
  • Tasks and staff collaboration
  • Mobile guest self-service

The vendor provides a demo to give users a view of the software’s workings so they can determine if it fits their operations. However, a free trial is not available, and pricing is only accessible by contacting the provider. Support services are available online.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Web-based, Cloud, SaaS, iPhone/iPad and Android deployment
>Marketing tools
>Online booking
>More features at Clock PMS

Pros & Cons of Clock PMS Hotel Property Management Software
Clock PMS’s integration with OTAs such as TripConnect allows hotels to increase their visibility and receive more bookings. The guest self-service feature allows guests to easily check in and check out of the hotel without having to walk to the reception desk. However, the software lacks key features such as accounting tools and a loyalty program.

ProsCons
>Numerous third-party integrations
>Seamless guest check-in and check-out
>Mobile housekeeping management
>No free trial
>No accounting tools
>Lacks a loyalty program

What Customers Are Saying
Clients are impressed with the software’s functionalities, especially the guest self-service system. One user says, “We chose Clock PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY.”

Cloudbeds

Cloudbeds
Cloudbeds offers a single platform for accommodation providers to manage their guests, staff, inventory, pricing and data in real time. It’s ideal for small to midsize hotels, B&Bs, hostels and vacation rentals.

Its key features include:

  • Front office, housekeeping and reservation management
  • Online booking engine
  • Customer relationship management
  • Retail point of sale
  • Integrations with OTAs and GDS systems
  • Drag-and-drop calendar feature
  • Single and multi-property management
  • Marketing automation

The software can deliver a range of reports, including transaction, channel production, pace and commission reports. A demo is available, but clients have to contact the vendor for custom pricing. Support is available online throughout the day and night.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Accounting tools
>Web-based, cloud and SaaS deployment
>Integrates with The Hotels, Network, Roomatik, myHotel, Hostellers, Hoperator, GuestJoy, CartStack, Experience Hotel and AdsHotel
>More features at Cloudbeds

Pros & Cons of Cloudbeds Hotel Property Management Software
Cloudbeds allows accommodation providers to sync inventory automatically to booking engines, OTAs and other online marketplaces. The platform also offers support in multiple languages, and users can receive training via webinars, documentation, in person or live online. Other benefits include a channel manager with 300+ connections and a revenue management tool. However, the software lacks a free trial, loyalty program and mobile deployment.

ProsCons
>Automatic inventory syncing across multiple online marketplaces
>24/7 support available in multiple languages
>Comprehensive training assistance
>No free trial
>Lacks a loyalty program
>Not deployed over mobile

What Customers Are Saying
Customers heap praise on the software for being an all-in-one hotel management solution. One user remarks, “We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month! Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support.”

eZee Technosys

eZee-Technosys
eZee Absolute by eZee Technosys is a comprehensive cloud-based hotel management software designed to automate most hotel operations, from front office to back office, billing, reservations, maintenance, housekeeping and marketing. It’s ideal for all types and sizes of accommodations, including guest houses, hotels, serviced and boutique apartments, hotel groups and motels.

Its salient features include:

  • Integrated bookings engine and channel manager
  • Guest relationship management
  • Room inventory management
  • Group check-in and check-out
  • Night audits
  • Point-of-sale solutions
  • Mobile apps

The software can generate reports such as audit, hotel performance, housekeeping, tax and accounting, mobile, guest and sales reports to help users make informed business decisions.

A 14-day trial period is available, and the vendor offers four packages to choose from: Classic at $45 per month, Elite at $71 per month, Star at $80 per month and Champion at $106 per month. All billing is done yearly. Support is available online, during business hours and through a 24/7 rep.

PriceFree Trial/DemoFeatures
Classic: $45 per month
Elite: $71 per month
Star: $80 per month
Champion: $106 per month
*Pricing based on yearly subscription
14-day Free Trial>Online booking
>Accounting and marketing tools
>Loyalty program
>More features at eZee Technosys

Pros & Cons of eZee Technosys Hotel Management Software
The software can integrate with GDSs and OTAs such as Agoda, Expedia, Booking.com, TripConnect and Airbnb. It can be deployed via a broad range of platforms, including iPhone and Android systems. Support is also available throughout the implementation process, and users can always rely on a 24/7 live rep whenever they need personalized assistance. However, the software lacks a demo and accounting tools, unlike most of its counterparts on this list.

ProsCons
>Integrations with essential hotel management third-party solutions
>Mobile apps
>Live support available around the clock
>Lacks accounting tools

What Customers Are Saying
Customers seem to like that the software is user-friendly and the vendor is constantly working to improve it. One client mentions, “I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.”

Frontdesk Anywhere

Frontdesk-Anywhere
Frontdesk Anywhere is a complete hotel management software solution designed to help accommodation providers and management groups run key aspects of their business, including booking and reservation management, guest communication, revenue management and point-of-sale operations.

Its key features include:

  • Pooled inventory model
  • Two-way connectivity to OTAs, GDS and internet booking engines
  • Channel manager
  • Integration with leading industry solutions, including eReputation, eConcierge and POS providers
  • Over 90 payment gateways worldwide
  • No-fee booking engine
  • Training available via in-person, live online, webinars and documentation
  • Automated night audits
  • Housekeeping module
  • Group functionality

The software can generate management, operations and financial reports to help users evaluate their business’s health. The vendor does not provide a free trial, but potential clients can go through the demo to see if the software will fit their operations. Pricing is only available via custom quotes. Support is available online during business hours, but a live rep is also accessible around the clock.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Integrates with SiteMinder, Stripe, Authorize.Net, Guestfolio and PayPal
>Front desk management
>Web-based, cloud and SaaS deployment
>More features at Frontdesk Anywhere

Pros & Cons of Frontdesk Anywhere Hotel Management Software
The software’s broad integration with over 140 distribution channels, OTAs and the GDS helps users increase their foothold in the market and maximize online sales. Detailed reports on various aspects of the business help users understand the state of their business in real time. The software’s downside is that it doesn’t offer a free trial, loyalty program, mobile deployment or accounting and marketing tools.

ProsCons
>Integration with many third-party solutions
>Reporting capabilities
>24/7 live customer rep
>No loyalty program
>Lacks accounting and marketing tools
>No mobile deployment

What Customers Are Saying
Clients say the software is user-friendly and the technical support is reliable. One customer notes, “Front Desk Anywhere is an efficient and user-friendly software. I appreciate the technical support. The more familiar one is with the software, the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.”

Hotelogix

Hotelogix
Hotelogix is a robust cloud-based hotel management software offering an all-in-one suite of hotel management solutions, including housekeeping, accounting and marketing. The tool is ideal for businesses ranging from small hotels to large hotel chains, resorts, service apartments, bed & breakfasts, hostels and camping grounds.

Its salient features include:

  • Real-time integration with OTAs and GDSs to help users expand their businesses’ market reach and increase occupancy rates
  • Single and multi-property management
  • Marketing automation
  • Built-in accounting
  • Point-of-sale operations
  • Reservation, front-desk, maintenance and housekeeping management
  • Customizable interface
  • Integration with major credit card payment gateways
  • Two-way channel manager
  • Available in multiple languages

The vendor offers a demo and a 15-day free trial to give potential users a sneak peek at the software’s workings before deciding whether to subscribe to one of its three packages: Premium, Premium Plus and Platinum. A customer rep is available 24/7, and communication is possible in numerous languages.

PriceFree Trial/DemoFeatures
Premium: $3.99 per month per room
Premium Plus: $5.99 per month per room
Platinum: $8.99 per month per room
15-day Free Trial>Integrates with TripAdvisor, PayPal, Authorize.Net, SiteMinder, STAAH, Vertical Booking and HotelRunner
>24/7 live support
>Mobile deployment
>More features at Hotelogix

Pros & Cons of Hotelogix Hotel Management Software
Hotelogix is one of the software that ticked all the boxes on our checklist. It offers a host of functionalities ranging from reporting and online booking to reservation management, marketing and accounting tools and loyalty programs. Its pricing is affordable, and the vendor also offers a demo and free trial.

ProsCons
>Comprehensive list of features
>Demo and free trial
>Multi-language support
>Expensive if you own a larger hotel

What Customers Are Saying
Customers across the board heap praise on the software’s features and intuitive interface. They also mention that the customer support is responsive. One user says, “This is the fundamental software of any hotel, so it’s critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.”

iGMS

iGMS
iGMS is a cloud-based solution exclusively designed to help professional hosts automate and streamline their vacation rental businesses. It helps users to effectively handle their daily short-term rental management tasks, from bookings and inventory tracking to guest communication.

The software enables vacation rental owners and managers to operate all Airbnb, Booking.com, HomeAway and Vrbo accounts via a single interface. This functionality is also accessible via a mobile app.

Its key features include:

  • Smart integration with third-party solutions
  • Channel manager to assist in managing booking and reservations from third-party platforms
  • Task management
  • Financial reporting
  • Loyalty program
  • Marketing tools
  • Guest experience management
  • Lead and vendor management

The software comes with a 14-day free trial to allow potential customers to test its suitability to their operations. Pricing is available via two packages: Flexible and PRO. A live customer rep is available through the day and night.

PriceFree Trial/DemoFeatures
Flexible: $1 per month per booked night
PRO: $18 per month per property
14-day Free Trial>Online booking
>Web-based, cloud, SaaS, iPhone/iPad and Android deployment
>Housekeeping and maintenance management
>More features at iGMS

Pros & Cons of iGMS Hotel Management Software
iGMS offers a management solution dedicated to vacation rentals. Users can rely on the software to automate all the major and common operations required in vacation rental websites, including pricing, messaging and guest reviews management. Financial reports allow users to get a clear view of their business performance in minutes. Tools for team management are also available. However, the software lacks a front desk management feature and accounting tools.

ProsCons
>Dedicated to vacation rental management
>Feature-packed
>Financial reports and tools for team management
>Lacks front desk management features
>No accounting tools

What Customers Are Saying
Clients are impressed with iGMS’s integration capabilities and guest communication management. One user remarks, “I love iGMS, it makes managing my Airbnb property incredibly simple. Before iGMS I found the communication with guests to be very stressful, having to remember to send out information at particular times, reminding people about check-out times, etc. With iGMS I have been able to automate 90% of all the communication while still having it feel personalised to the guest.”

InnQuest Software

InnQuest
InnQuest Software offers a host of solutions for hotel management and automation, including roomMaster and roomMaster Anywhere. The cloud-based solution is appropriate for accommodation providers such as business hotels, independent hotels and hotel chains, boutique properties and resort hotels of all sizes.

Its main features include:

  • Booking engine
  • Channel manager
  • Point of sale
  • Ability to automatically import reservations from more than 100 OTA channels
  • Open architecture allowing for multiple connections to GDS, CRS and RMS vendors such as SiteMinder
  • Training and consulting services
  • Revenue optimization
  • Multi-property management
  • Web-based, cloud and SaaS deployment; on-premise deployment options are also available
  • Reservation, front desk, housekeeping and maintenance management

The software can generate performance, financial, marketing and forecasting reports. A free trial is not available, but the vendor provides a demo to illustrate the software’s workings. Customers looking to access the software’s comprehensive features have to contact the vendor for a custom quote.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Connects with TravelClick, SiteMinder, Sabre, Pegasus Solutions and Yield.com
>Accounting and marketing tools
>Online booking
>More features at InnQuest Software

Pros & Cons of InnQuest Software Hotel Management Software
InnQuest’s booking engine is designed to help hoteliers increase their revenue and provide guests with great service, from reservation to check-in and check-out. The POS feature allows users to synchronize and have total transparency of the front and back operations. The variety of configurable reports gives users detailed insight into their business’s health. The software lacks a free trial and doesn’t offer a loyalty program.

ProsCons
>Detailed booking engine
>Provides transparency of front and back office operations
>A variety of configurable reports
>No free trial
>No loyalty program

What Customers Are Saying
Clients generally love the software because of its broad capabilities. One user mentions, “RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market.”

innroad

innRoad
innroad is a cloud-based property management system designed to cater to the needs of hospitality businesses, including hotels, resorts, lodges, campgrounds, B&Bs and motels. It provides a range of tools to automate and streamline hotel management, housekeeping and marketing operations.

Its crucial features include:

  • Customized booking engine
  • Automatic syncing of room inventory and rates across various online channels
  • Direct connection with OTAs and GDSs, including Expedia, Booking.com, TripAdvisor, Airbnb, Hotel Tonight and Bedandbreakfast.com
  • Reporting tools
  • Single property, multi-property and vacation rental management
  • Point of sale
  • Online booking
  • Reservation and maintenance management

The software features web-based, cloud, SaaS, iPhone and Android deployment and can also be installed on Mac and Windows computers. The vendor only provides a free demo, and pricing is given through a custom request. Customer support is accessible online, during business hours and through a 24/7 live rep.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Loyalty program
>Marketing and accounting tools
>More features at innRoad

Pros & Cons of innroad Hotel Management Software
innroad generates a range of reports to enable users to have a comprehensive understanding of their business’s health, including occupancy, forecasting, guest history, incidental, tax, gross revenue and property statistic reports. Users can contact the vendor throughout the day and night for any assistance. The software allows easy checking in and out of guests and streamlines housekeeping services to ensure quality guest experience. However, the software lacks a free trial and tools for front desk management.

ProsCons
>Comprehensive reporting tools
>Support around the clock
>Streamlines housekeeping services
>No free trial
>No front desk management tools

What Customers Are Saying
Most users are happy with the software because it’s easy to set up and use and the reporting feature is diverse. One user comments, “My favorite thing about innroad is the easy setup and the ease of use. Training the staff was very easy and recently. innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.”

KWHotel

KWHotel
KWHotel is a hotel management software built for small and medium-sized accommodation facilities. It can synchronize with most popular tools in the hospitality industry, including channel managers, booking engines and point-of-sale systems.

Its core features include:

  • Integration with OTAs, including Booking.com, YieldPlanet, SiteMinder, WuBook and Expedia
  • Rental management tools
  • Booking engine
  • Channel manager
  • Mobile application for remote access
  • Camping management
  • Credit card services
  • Resource module
  • Self-check-in kiosks

The software offers marketing tools such as SMS marketing and automated hotel ads management on Facebook and Google Ads. It also generates sales, services, meals, tax and source commissions reports.

KWHotel has a free version with limited features. Users who want to access more features by using a paid version can inquire from the company about a package that best fits their operations. Support is available online and during business hours.

PriceFree Trial/DemoFeatures
Custom QuoteFree Version Available>Web-based, cloud, SaaS, Android and Windows deployment
>Accounting tools
>Reservation and housekeeping management
>More features at KWHotel

Pros & Cons of KWHotel Hotel Management Software
The software’s free version provides an excellent opportunity for new users to test it and determine whether it fits their operations before making a purchase. KWHotel’s room management system allows users to automatically set multiple booking rates, offer special pricing to different groups and tailor pricing according to booking demand. The tool also has built-in data analytics capabilities to enable users to review reports and analyze various hotel trends. However, it lacks a loyalty program, marketing tools and a maintenance management feature.

ProsCons
>Has a free version
>Functional room management system
>Built-in data analytics and reporting
>No loyalty program
>No marketing tools
>Lacks maintenance management feature

What Customers Are Saying
Customers have a lot of positive things to say about the software. One mentions, “Perfect choice for small/medium-size hostels and hotels. Easy to learn — Very good interface. Good functions (reservations, room plan, basic but solid reports). Automatic updates. Good support — Customization of various reports. Good connectivity with various third-party softwares.”

Maestro PMS

Maestro-PMS
Maestro PMS supports vacation rentals, independent hotels, luxury resorts, conference centers and multi-property groups looking to automate their operations and improve all aspects of their guest experience.

Its key features include:

  • Web-based, cloud, SaaS, iPhone/iPad, Android, Mac and Windows deployment
  • Web/mobile/kiosk check-in
  • E-signature document management
  • Online booking system
  • Reservation, front desk, housekeeping and maintenance management tools
  • Integration with point-of-sale systems
  • Productivity audits
  • Analytics data mining
  • Guest experience management

The software generates reports such as room occupancy, audit, charge posting and manager’s operations reports. The vendor doesn’t offer a free trial, but a free demo is accessible on the software’s website. Pricing is quote-based.

Whether deployed on-premise or via cloud, hoteliers have access to 24/7 call-center support, free upgrades and comprehensive training through webinars, in-person, live chat and email support.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Integration with "Expedia, BookingPal, SHR and SiteMinder
>Marketing and accounting tools
>Loyalty program
>More features at Maestro PMS

Pros & Cons of Maestro PMS Hotel Management Software
Maestro PMS’s tools allow users to automate their hotel chain operations, providing several options for scalability to enable management of multiple properties from a single location. The software offers a host of touchless and mobile technologies to reduce physical contact between guests and staff and enhance the guest experience. Smart analytics and reporting tools are also available to give users important insights about their business’s future. However, the software lacks a free demo.

ProsCons
>Automates all hotel chain operations
>A host of touchless and mobile technologies for enhancing guest experience
>Smart analytics and reporting tools
>Pricing isn’t listed online

What Customers Are Saying
Customers are largely impressed with the software’s support team and frequent upgrades. One user remarks, “The software works as promoted with many options to fit clients’ needs. What I am most impressed [with] is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.”

Oracle Hospitality

Oracle-Hospitality
Oracle Hospitality provides a host of modern technologies to help businesses in the hospitality industry streamline their operations and elevate the guest experience. One of these solutions is Opera, cloud-based software designed to provide core hotel management capabilities to meet the needs of hotels ranging from small independent boutiques to large chains.

Its salient features include:

  • Third-party integrations
  • Web-based, cloud and SaaS deployment
  • Reservation, front desk, housekeeping and maintenance management
  • Loyalty program
  • Marketing and accounting tools
  • Customer relationship management tools such as reputation management solutions for analyzing and responding to customer reviews on different online channels
  • Point-of-sale solutions

The software delivers a range of reports to help users gauge their hotels’ performance, including legacy, scheduled, analysis, core and custom reports. All stakeholders can rely on detailed reports to make better decisions and forecast the company’s future.

The vendor doesn’t offer a free trial or demo, and pricing can only be accessed through a custom quote. Customer support is available during business hours as well as through a 24/7 live rep.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Integrates with SmartHotel
>Online booking
>More features at Oracle Hospitality

Pros & Cons of Oracle Hospitality Hotel Management Software
Oracle Hospitality’s tools allow GDS and OTA integration to help hoteliers increase their online visibility across multiple channels. Its hotel management tools allow seamless collaboration between staff and management as well as enhancing functionalities such as housekeeping and reservations management. However, the software lacks a free trial or demo for potential clients who would like to sample it before subscribing to a paid package.

ProsCons
>Integration with GDS and OTAs
>Feature-rich
>Enhances collaboration between management and staff
>Pricing isn’t listed online

What Customers Are Saying
Clients think the software is thorough and well-thought-out. One user had this to say about the software: “Oracle does a great job at capturing all of the data you could ever imagine for the hospitality industry. It is thorough, well-thought-out, and admittedly does everything you could want it to!”

ResNexus

ResNexus
ResNexus is a cloud-based hotel management software that’s also deployed on-premise and with Android and iPhone applications. The all-in-one solution provides a multitude of features to help hoteliers better manage their guests, staff, bookings, marketing and accounting.

Its main features include:

  • ADA-compliant website
  • Booking engine
  • Credit card processing
  • Direct connections to marketing channels such as Airbnb, Booking.com, Expedia, Hotel.com, Travelocity and Trivago
  • Dynamic pricing to allow hoteliers stay competitive by setting rates that are in sync with trending market/season rates
  • Automatic yield management
  • PCI compliant with the third-party accredited audit

The software can help users generate a range of reports, from occupancy and housekeeping to sales, revenue, marketing and financial reports.

A free demo is available, but there’s no free trial. Pricing ranges from $3 to $16 per room per month, depending on the package you choose: Basic, Essentials or Professional.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Front desk, reservation, housekeeping and maintenance management
>Marketing channels
>Support available online, during business hours and through a 24/7 live rep
>More features at ResNexus

Pros & Cons of ResNexus Hotel Management Software
The software’s reservation grid highlights all reservation activity for the next three months, allowing users a clear picture of their bookings for better management. The housekeeping feature displays room status in real time, allowing hoteliers to process rooms with great insight. The software also seamlessly sends photos and rates to all linked marketing channels with minimal effort on the user’s part. However, it lacks a free trial.

ProsCons
>Intuitive reservation grid
>Detailed housekeeping and marketing features
>Has a loyalty program
>Pricing isn’t listed online

What Customers Are Saying
Customers love the reservation functionality of the software as well as its responsive customer support team. One user says,” I like the look of the ‘grid,’ making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.”

SkyTouch Technology

SkyTouch-Technology
SkyTouch Technology is a cloud-based hotel management solution that assists hoteliers in controlling all aspects of their businesses. Its salient features include:

  • Rate management to allow hoteliers automatically optimize guest room rates in real time through pricing rules managing inventory value
  • Integration with OTS and GDS systems to increase hotel visibility online
  • Distribution management to enable hotel operators to stay in control of their inventory advertisement on OTAs and other channels
  • Customer relationship management tools that allow users to personalize their guests’ reservation experience and gain insights on them and their unique needs
  • Guest experience management
  • Online booking
  • Housekeeping, front desk and maintenance management
  • Loyalty program

The software can help users generate a range of reports, including accounting, emergency, group, guest history, marketing, commissions, reservations and company history reports.

A free demo is available, but the vendor doesn’t provide a free trial, and pricing is only accessible via a custom quote. New users receive training on the software through in-person and live online sessions. Webinars and documentation are also available.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Accounting tools
>Web-based, cloud, SaaS, iPhone/iPad and Android deployment
>Integrations with Pegasus Solutions, SiteMinder, TravelClick, SHR and Synxis/Sabre
>More features at Skytouch Technology

Pros & Cons of SkyTouch Technology Hotel Management Software
SkyTouch Technology’s tools enable hoteliers to streamline operational efficiencies and hence improve the guest experience. With this seamless and straightforward management solution, managers have complete control of all the staff and guest activities. The rate management feature is a unique offering that adjusts room pricing on all channels to better match actual market conditions. The software’s downside is that it lacks a free trial and marketing tools, which most of its counterparts on this list have.

ProsCons
>Streamlines operational efficiencies
>Enhances guest experience
>Ensures rates are optimized at all times
>No free trial
>Lacks marketing tools

What Customers Are Saying
Clients love that the software is easy to set up and use. One user remarks, “I had the opportunity to set up my entire system and configure all and sink with my hotel. Overall it have been really great to work with and easy to configure, the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.”

WebRezPro

WebRezPro
WebRezPro offers a suite of hotel management solutions to help hotel owners and managers automate their operations and improve the guest experience. The all-in-one property management software is PCI compliant and EMV certified and built to cater to hotels and accommodation providers of all sizes.

Its main features include:

  • Front desk, reservation, housekeeping and maintenance management through a single interface
  • Marketing and built-in accounting tools
  • Integration with various programs to enhance hotel management, including Synxis, TravelClick, SHR, Vertical Booking, LuxuryRes and BookDirect
  • Mobile access
  • Rate management
  • Performance reports
  • Links with other systems, including POS systems, electronic locks, revenue management software and payment gateways

Besides performance reports, the software can also generate tax, sales, custom reservation, property sales, payments owing, daily reconciliation and travel agent billing reports.

The vendor offers web-based, cloud, SaaS, iPhone/iPad and Android deployment. It also offers a demo, but a free trial isn’t available. Support is available during business hours and online.

PriceFree Trial/DemoFeatures
$60 per month
*$5 for each additional room after the first 12
Free Demo>Loyalty program
>Online booking
>Reporting and analytics
>More features at WebRezPro

Pros & Cons of WebRezPro Hotel Management Software
WebRezPro offers two modern booking engines that are commission-free and built for upsells. The solution runs well on mobile devices, and its mobile-based features include a booking engine, e-signature and housekeeping report management. However, the software doesn’t provide a free trial, and a live rep is not available for customer support.

ProsCons
>Two modern booking engines
>Feature-packed
>Mobile-based features
>A live customer rep is not available for support

What Customers Are Saying
Clients love that they can access the software from anywhere and at any time. They also love the software’s comprehensive reporting features. One says, “This easily lets me see what my staff see when I’m in my office, my car or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guest’s question, or help with a Group Folio. I am also able to run my financial reports easily and track sales.”

What Is Hotel Management Software?

Hotel management software (HMS) refers to any solution or platform designed to help with the day-to-day management of a hotel, motel, resort, or similar accommodation. It assists hotel managers and staff in automating the most routine operations, including bookings, housekeeping, and guest check-in and check-out. It also helps in streamlining operational workflows and enhancing productivity levels while leveraging low labor and IT costs.

The best hotel management system has a broad range of functionalities to help users boost their property’s revenue by increasing bookings. It also plays a significant part in improving the overall guest experience from the moment they make a reservation online, throughout their stay and post-stay.

Most modern hotel management software have features to help with:

  • Property management, including digital management of bookings, calendars, front desk operations and maintenance
  • Revenue management, which involves analyzing financials and ways of optimizing revenue
  • Distribution channel management, which entails distributing and updating inventory across various channels in real-time
  • Self-check-in, which enables guests to check in from anywhere and improves guest experience
  • Reputation management tools, which help hoteliers manage the feedback from guests on most online platforms

Benefits of Using Hotel Management Software

Hotel management software offers a broad spectrum of benefits, but efficiency, convenience and financial returns are chief among them. Even the smallest independent properties in the hospitality industry benefit from using hotel management software.

So, whether you’re a boutique hotel, bed and breakfast, hostel, motel or guest home, the right property management system can confer the following benefits:

Streamlined Processes and Operations. This is arguably one of the most significant benefits of adopting hotel management software. If you choose the right solution for your business, you’ll not only be able to automate routine manual tasks but also standardize your quality of service and hence improve the overall guest experience. Automation will allow you to handle certain tasks even when the staff is not available to respond manually. These software solutions massively reduce the chances of human error.

Lower Management and Operational Costs. Hotel management software can help you save more compared to what you pay for their usage. Automation alone can enable you to significantly cut down on labor costs or enable you to redistribute your staff to other areas that need more attention. Using channel managers can help you save on costs linked to distribution while at the same time increasing your brand’s visibility.

Optimize Revenue. While saving you money on operational costs, hotel management software can also help you boost revenues. For example, revenue management systems and smart pricing tools can automatically optimize your hotel’s rates so they’re in sync with the current market rates. Financial analytics and reporting tools can also help you analyze areas that need improvement for revenue maximization. Plus, increased brand visibility via OTAs and GDSs means more bookings and revenue.

Enhanced Guest Experience. Hotel management software also significantly enhances the guest experience. Easy online bookings, mobile check-in and check-out, fast housekeeping service, customer review response and more can help your hotel reflect positively in the customer’s eyes.

Must-Have Features of Hotel Management Software

To help you make an informed decision, here are some of the must-have features for hotel management software:

Cloud-based deployment: Although on-premise deployment isn’t a bad option, cloud-based platforms offer many more benefits, including security, scalability and access from anywhere with an internet connection.

Booking engine: Good hotel management software should have an integrated booking engine to allow customers to make reservations easily by themselves. The engine should support multiple languages and currencies, feature secure payment tools and integrate with your channel manager to sync reservations across all your OTAs and distribution channels.

Channel manager: A channel manager allows hoteliers to organize and update their inventory on online travel agencies such as Airbnb, Booking.com, Expedia and TripAdvisor. Good hotel management software should have this feature to make it easy to automatically update availability in real time. A channel manager also helps increase the hotel’s visibility, avoid overbookings and better control rates/pricing.

Real-time reporting and business intelligence: The software should provide a range of reporting tools to help you gain insights on your hotel’s revenue, profits and performance. Good software should generate these reports in real time and make them available when and as needed.

Integrations with third-party solutions: This is perhaps the most crucial feature to watch out for if you’re looking for software that can perform a broad range of tasks and make hotel management seamless. There are tons of integration tools available to improve hotel operations and the guest experience, including accounting software, point-of-sale solutions and reputation management software.

CRM and customer data management: It’s crucial for hoteliers to collect and organize guest data to connect with them even after check-out. The data can also help with the customization of services to enhance guest experiences.

The Cost of Hotel Management Software

The cost of hotel management software depends on its features and the vendor’s pricing model. Most vendors base their pricing on the number of rooms to make it fair for small and large hotels. It’s essential to know the features you need in a software to avoid paying for what you don’t need or paying for a platform without all the features you need.

Most vendors offer custom quotes to tailor their pricing to each customer’s unique needs. Some vendors provide a free trial or demo to help users understand the software’s workings and decide whether it suits their operations.

Typically, most vendors use one of the following three pricing models:

Pay-Per-Room. This model is the most popular among vendors. They charge a constant fee per room, although this can be negotiated when you have an extensive inventory. This pricing plan resonates well with many hoteliers because it can accommodate both small and large properties. Fees range from $2 per room per month to $25 per room per month. However, some vendors may have a one-time set-up fee of, say, $60 before the per-room pricing applies.

Tiered Model. Tiered pricing structures cover a room range instead of charging per a specific number of rooms. For example, the vendor may charge $50 per month for 0 to 50 rooms, $100 per month for 50 to 100 rooms and $150 per month for 100 to 200 rooms. The models are often subscription-based and offer different levels of functionality. The more expensive the package is, the more features it has.

One-Time Purchase. This model mostly applies to software that needs installing on-premise. The user pays a one-time license fee that allows them to own and use the software, and they don’t have to worry about making any monthly payments. The costs are typically high for this solution and range from $900 to $10,000.