The Best Hospitality Property Management Software of 2020

Our hospitality property management software reviews are the result of over 40 hours of research on 80+ hospitality property management software companies from across the web. These reviews and our hospitality management software guide help small businesses and startups find the best hospitality property management software for their business.

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How We Chose the Best Hospitality Property Management Software

When choosing a suitable hospitality property management software for your business, there are many factors at play. Ultimately, your selection will depend on your company’s unique needs. In our quest to find you the best hospitality property management software options, we focused on the key criteria that most companies use when choosing the ideal solution. These include:

Staff Management

We recommend hospitality property management software that includes tools for front desk, housekeeping, and maintenance management. Software with this functionality is crucial in streamlining collaboration between staff and management. Front desk staff can easily communicate with housekeepers and receive real-time information about rooms and when they’re ready for occupation. Work orders, including cleaning, repairs, and inspections, can be tracked from a single dashboard.

Marketing Tools

As a modern hotelier, you need management software that integrates with a range of marketing tools to increase your property’s visibility, particularly online. To this end, we searched for software that offers channel managers and integration with online distribution channels, including global distribution systems (GDSs) and online travel agencies (OTAs). We also chose software that offers loyalty programs and other marketing tools that can help users attract new guests and encourage repeat business from former guests.

Reporting

Reporting and analytics are crucial features of hospitality property management software. These tools provide hoteliers and other accommodation providers with detailed reports on almost all processes and aspects of the hospitality management process. We looked for software that can deliver comprehensive reports in areas such as occupancy, guests, forecasting, housekeeping, revenue, taxes and accounting to help users better understand the financial health of their business.

The 20 Best Hospitality Management Software of 2020

CompanyPriceFree Trial/ DemoMore
Amadeus Hotels$1/month/userFree trialVisit Amadeus Hotels
Clock PMS+Quote-based pricingDemoVisit Clock PMS+
CloudbedsQuote-based pricingDemoVisit Cloudbeds
Cvent Social TablesProfessional: $199 billed monthlyFree versionVisit Cvent Social Tables
DjuboSmall Hotelier: $64/month
Growing Hotelier: $121/month
Pro Hotelier: $172/month
Master Hotelier: $257/month
DemoVisit Djubo
eZee AbsoluteQuote-based pricing14-day free trialVisit eZee Absolute
FortuneNEXT Hotel ERPQuote-based pricingDemoVisit FortuneNEXT Hotel ERP
HotelogixPremium: $3.99/room/month
Premium Plus: $5.99/room/month
Platinum: $8.99/room/month
Demo
15-day trial
Visit Hotelogix
Innkey PMS$2.99/room/monthFree trialVisit Innkey PMS
innRoadQuote-based pricingDemoVisit innRoad
LodgifyStarter: $12/month
Professional: $40/month
Ultimate: $60/month
Free trialVisit Lodgify
MewsBasic: $8.09/room/mo.
Professional: $13.94/room/mo.
Enterprise: $17.99/room/mo.
DemoVisit Mews
Oracle HospitalityQuote-based pricingDemoVisit Oracle Hospitality
QuoreStarting at $100/monthFree trialVisit Quore
RevinateQuote-based pricingDemoVisit Revinate
RMS Hospitality CloudQuote-based pricingDemoVisit RMS Hospitality Cloud
SiteMinderOnline Booking Engine: $47/month
Hotel Website Design: $47/month
Hotel Business Insights: $47/month
Channel Manager: $75/month
Free trialVisit SiteMinder
TRACK PulseQuote-based pricingDemoVisit TRACK Pulse
WebRezPro$8/room/month with a minimum of $120Free trialVisit WebRezPro
Xperium by RepUpQuote-based pricingDemoVisit Xperium by RepUp

Amadeus Hotels

amadeus
Amadeus Hotels’ hospitality property management software is a custom-built solution designed to serve properties of any scale, from small two-star hotels to multinational brands. It offers a variety of solutions for casinos, leveraging traditional on-premises and hosted offerings as well as cloud-native service. Its features include:

  • Integrations to more than 350 partner systems
  • Built-in sales automation functions
  • Real-time availability across all online sales channels for accurate and increased exposure in the marketplace
  • More than 75 partnered OTA channels, plus all GDS channels
  • PCI DSS-compliant
  • Market insight and reports through Amadeus Link Report

Amadeus PMS is installed on Windows and includes training to get users started. A live customer rep is available 24/7 to respond to pressing queries and emergencies.

The vendor doesn’t offer a free trial, but the price is quite affordable at $1 per month, per user.

PriceFree Trial/ DemoFeatures
$1/month/userNo>Online booking
>Front desk management
>Housekeeping management
>More features at Amadeus Hotels

Pros & Cons of Amadeus Hotels Hospitality Property Management Software
Amadeus Hotels offers an affordable hospitality property management solution with a suite of features designed to meet the needs of specific brands and properties. Room inventory is visible on all distribution channels, and users can enjoy centralized control from a single solution. Another benefit is the Amadeus Link Report, a comprehensive tool to help business owners make informed decisions. However, the software lacks crucial features, such as maintenance management, accounting tools and a loyalty program.

ProsCons
>Affordable>Lacks maintenance management, accounting tools and loyalty programs
>Full suite of property management features
>Comprehensive reporting tools

What Customers Are Saying
Customers love the software because it’s easy to use and makes their job effortless. One says, “It’s easy to use and makes it easier for me to create proposals and pull information for email blasts.”

Clock PMS+

Clock-PMS+
Clock PMS+ is a cloud-based hotel management software designed for independent accommodation providers, hotels, hotel groups, serviced apartments, hostels and resorts. It’s created for businesses of all sizes and helps users manage front desk operations, reservations and point-of-sale activities. Its key features include:

  • Centralized database
  • Comprehensive web booking engine, channel manager and integrated restaurant POS
  • Data API for third-party software and hardware integration
  • Mobile guest self-service
  • Powered by AWS, guaranteeing data safety and continual service
  • Accessible via iPhone and Android devices
  • Charges and closed folios reports

To get started with this software, clients can view the demo on the vendor’s website and seek additional support from a helpdesk expert. A free trial isn’t available, and customers have to contact the company for a custom quote. Support is available online.

PriceFree Trial/ DemoFeatures
Quote-based pricingDemo>Multi-property
>Vacation rentals
>Online booking
>More features at Clock PMS+

Pros & Cons of Clock PMS+ Hospitality Property Management Software
Clock PMS+ is one of the software offerings that ticked nearly everything on our checklist. It offers a host of functionalities, from housekeeping and maintenance management and marketing tools, to reservations and front desk management. Customers have access to a live demonstration of the software to determine if it suits their business. However, the software lacks accounting tools and a free trial.

ProsCons
>A host of functionalities>No free trial
>Demo plus installation support>No accounting tools
>Mobile access

What Customers Are Saying
Clients love the software’s features and capabilities across the board, including seamless integration with third-party solutions. One notes, “CLOCK has many great features: I can change the rate on one room class and it will change ALL of the rates on other room classes- such a time saver. “To Do List” is incredibly helpful! It integrates seamlessly with the OTAs like Expedia and Booking.com.”

Cloudbeds

Cloudbeds
This cloud-based software is designed to serve as a front desk for hoteliers managing small to mid-sized hotels, hostels and B&Bs. Its channel manager offers clients one place to connect to over 300+ distribution sites.

Its core features include:

  • Front office, housekeeping and reservations management
  • Customer relationship management
  • Business intelligence
  • Retail point of sale
  • Integration with a number of channels, including OTAs like Expedia and Booking.com
  • Automatic syncing of inventory and pricing to booking engines and other online marketplaces
  • Supports multiple languages and currencies
  • Controlled user access with permission-based roles

A demo is available to clients who want to see how the software works before subscribing to its paid model. However, a free trial isn’t available, and clients have to contact the vendor for custom pricing. Customer support is available 24/7.

PriceFree Trial/ DemoFeatures
Quote-based pricingDemo>Accounting tools
>Marketing tools
>Online booking
>More features at Cloudbeds

Pros & Cons of Cloudbeds Hospitality Property Management Software
Cloudbeds allows users to check guests in and out using a simple drag-and-drop interface, as well as update room availability on most internet booking engines and channel managers with a single click. The software also offers powerful reporting features for generating detailed daily, transaction, commission, channel production and pace reports. The downside is that the software lacks a free trial and can’t be used for vacation rentals.

ProsCons
>Centralized user and role management>Lacks free trial
>Seamless updating of inventory and pricing>Not applicable for vacation rentals
>Multilingual

What Customers Are Saying
Clients particularly love that the software is cloud-based, so downtime is virtually eliminated. One remarks, “I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant.”

Cvent Social Tables

Cvent
Cvent Social Tables is an innovative solution offering the hospitality industry a suite of tools to plan and better manage their event sales, services and group distribution. The cloud-based software is designed to enhance collaboration between event planners and property owners, including hotels and conference centers.

Its features include:

  • To-scale 2D models that can be previewed in 3D
  • A vast collection of to-scale floor plans. Properties and planners can also upload a PDF of their space, and the system will automatically integrate the image into the platform
  • A broad range of objects for diagrams, including furniture and safety fixtures, and the ability to upload custom objects on an ad-hoc basis
  • Attendee management

Cvent Social Tables offers a free version with limited features, and a paid version for professional use at $199 per month. A live rep is available around the clock for any assistance required.

PriceFree Trial/DemoFeatures
Professional: $199 per monthFree version available>Reservation management
>Event planning
>More features at Cvent Social Tables

Pros & Cons of Cvent Social Tables Hospitality Property Management Software
Cvent Social Tables provides a set of templates to make event planning easier for properties and planners. Other benefits of the software include its capabilities to preview designs in 3D, store designs for future reference and seamlessly collaborate between organizers and other interested parties. However, Cvent focuses more on supporting hospitality properties with event planning rather than overall management.

ProsCons
>Advanced customization options>Focuses on event planning rather than hospitality property management
>Vast choice of preset designs
>Cloud-based collaboration for seamless communication and planning

What Customers Are Saying
Clients are impressed by the software’s ability to create accurate floor plans and its multitude of customization options. One user notes, “I like being able to design an entire space. There are so many different items to use in Social Tables to really create an accurate floor plan. I like being able to label all of my items so that my clients can tell exactly what all I have on the floor plan and my intentions for each item.”

Djubo

DJUBO
Djubo is a cloud-based solution used by accommodation providers of all types and sizes. It’s designed to help hospitality managers improve their efficiency on all fronts, from simplifying day-to-day hotel management to managing inventory on various online channels.

Its features include:

  • A direct booking management engine
  • Online channel manager
  • Centralized reservation manager
  • Customizable website templates
  • Reputation and reviews management
  • Sales analytics and market intelligence tools

Djubo offers a free demo to help potential clients understand how it works before subscribing to its paid packages. Prices range from $32 per month for a small hotelier to $175 per month for a master hotelier. Support is available online and during business hours.

PriceFree Trial/DemoFeatures
Small Hotelier: $64/month
Growing Hotelier: $121/month
Pro Hotelier: $172/month
Master Hotelier: $257/month
*Pricing based on annual subscriptions for 10-20 room properties
Demo>Online booking
>Reservation management
>Front desk and housekeeping management
>More features at Djubo

Pros & Cons of Djubo Hospitality Property Management Software
Djubo offers a lot of functionalities for hospitality property management, including tools to help users increase their marketing scope beyond traditional OTAs with Google Hotel Ads and TripAdvisor integrations. Its enhanced analytics allow for better decision making, while mobile apps for Android and iOS devices provide access anywhere. However, the software lacks accounting tools that most of its counterparts on this list possess.

ProsCons
>Comprehensive marketing tools>Lacks accounting tools
>Enhanced analytics and reporting features
>Android and iOS apps

What Customers Are Saying
One impressed Djubo customer had this to say about the software: “Djubo reduced our workload by 90% in updating rates and availability on various OTAs. Makes it easy to get reports and data, prompt notifications and reminders. Billing and POS solutions are also included in their package.”

eZee Absolute

ezee-absolute
eZee Absolute is a PMS system that automates all hotel operations, from front desk management to housekeeping, billing and reservations management. It’s ideal for a range of accommodation providers, including guest homes, B&Bs, serviced apartments, hostels and hotel groups.

Its features include:

  • Guest self-service
  • Rate and revenue management
  • Analytics and reporting
  • PMS mobile app
  • Central reservation system
  • Reputation management system
  • Website builder

The software is integrated with a booking engine and channel manager to provide a comprehensive hotel solution. It’s also integrated with eZee Optimus to help manage transactions for the hotel’s services and products.

Clients get a 14-day trial period, and then they can decide whether to upgrade to a paid service by requesting a custom quote. Support is available 24/7 through a customer rep.

PriceFree Trial/DemoFeatures
Quote-based pricingFree Trial>Multi-property
>Loyalty program
>Marketing tools
>More features at eZEE Absolute

Pros & Cons of eZee Absolute Hospitality Property Management Software
eZee Absolute provides a suite of solutions that allow multi-property support, enabling hoteliers to manage reservations, pricing and online spread of numerous properties using a single log-in. The software automates everything from check-in to check-out. Its reporting features provide a range of data for analysis and decision making, including hotel performance, sales, audit, tax and accounting reports. A loyalty program is also available. However, it doesn’t include accounting tools.

ProsCons
>Extensive suite of PMS solutions>No accounting tools
>Loyalty program
>Detailed reporting features

What Customers Are Saying
Customers express satisfaction with the software’s user-friendliness, functionality and frequent upgrades. One comments, “I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.”

FortuneNEXT Hotel ERP

FortuneNEXT-Hotel-ERP
FortuneNEXT Hotel ERP is a solution used by independent and chain hotels, luxury hotels, resorts, clubs, serviced apartments and various other large accommodation providers. The system seamlessly integrates front and back office hotel operations, and users are backed by 24/7 technical support.

Its main features include:

  • Inventory management
  • Reservation and booking
  • Automatic patch management
  • Mobile app
  • Sales and marketing
  • Materials management module
  • Reviews management
  • Daily reports
  • Comprehensive hotel audit mechanism
  • Booking engine

The software delivers a range of reports, including forecast, night audit, expected arrivals, MIS, hotel performance, accounts receivables and sales.

The vendor provides a demo to illustrate the software’s functions and help customers decide whether it’s suitable for their operation. Pricing is only available via custom quotes.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Front desk management
>Marketing and accounting tools
>Loyalty program
>More features at FortuneNEXT Hotel ERP

Pros & Cons of FortuneNEXT Hotel ERP Hospitality Property Management Software
One of the software’s benefits is that it can be deployed through various channels. It can be accessed online through a website or downloaded and installed on a Windows or Mac PC. It’s also compatible with Android and iOS, making access from anywhere a breeze. The software is PA DSS-Certified to help hoteliers protect guests’ credit card details. One downside is that the software doesn’t offer vacation rental management.

ProsCons
>Various deployment channels>Doesn't cater to vacation rental properties
>Comprehensive audit functions
>PA DSS-certified

What Customers Are Saying
Clients are generally happy with the team at IDS in terms of their support when implementing the software and with after-sale service. One user notes, “While the transition to get all our hotels on FortuneNEXT 6i Enterprise was tough, the IDS team together with our team worked extensively towards the goal of successful implementation.”

Hotelogix

Hotelogix
Hotelogix is a creative, cloud-based hotel management system offering solutions to simplify reservations, front desk operations and housekeeping, as well as improve operating efficiency.

Its key features include:

  • Real-time integration with all major OTAs and global distribution systems
  • Built-in accounting tools
  • Maintenance management
  • Marketing automation
  • Point of sale
  • Online booking
  • Analytics dashboard

Users can check their hotel’s performance with more than 100 reports generated by the software, including revenue, night audit, activity log, financial, POS, business source, guest and custom reports.

The software offers a demo and a 15-day trial, which is generous compared to what its competitors offer. Hotelogix has three pricing plans that are quite affordable, ranging from $3.99 for its lowest tier to $8.99 per month for its highest tier. A live rep is available around the clock.

PriceFree Trial/DemoFeatures
$3.99/month/room for Premium
$5.99/month/room for Premium Plus
$8.99/month/room for Platinum
Demo
15-day trial
>Front desk management
>Multi-property management
>Loyalty program
>More features at Hotelogix

Pros & Cons of Hotelogix Hospitality Property Management Software
The software’s management dashboard provides a simple-to-understand summary of a hotel’s important KPIs to help users make informed decisions about important details, such as OTA performance, occupancy rates and revenue. Users also get an innovative front desk interface that can be customized to suit unique hospitality businesses and acts as a centralized point for controlling all operations. Availability in multiple languages is also a plus. However, it’s not optimized for vacation rentals.

ProsCons
>Many detailed reports>Not available for vacation rentals
>Innovative front desk interface
>Demo, free trial and affordable pricing

What Customers Are Saying
Users say the software is intuitive and feature-rich. One notes, “It’s intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features.”

Innkey PMS

innkey-pms
Innkey PMS is a hospitality management software that offers a comprehensive suite of solutions for hotel managers. Its functions range from booking and reservations to housekeeping and inventory management, accounting, banquet management, payroll, point of sale and analytics.

Its core features include:

  • Multi-property management
  • GDS/OTA integration
  • Material management
  • Live chat support
  • Food costing
  • Mobile app

The software provides daily night audit reports to assess the health of the hotel. It also offers financial reports to help users in decision making, plus a mobile reporting app for accessing reports on the go.

A free trial is available, and the cost is $2.99 per month per room.

PriceFree Trial/DemoFeatures
$2.99/month/roomFree trial, period not included>Vacation rental management
>Accounting and marketing tools
>Loyalty program
>More features at Innkey PMS

Pros & Cons of Innkey PMS Hospitality Property Management Software
Unlike most other software on this list, Innkey PMS can be used for managing vacation rentals. The solution also makes it easy for users to keep track of their inventory in real time to avoid waste, theft and discrepancies. The financial module is ideal for monitoring revenue and the financial health of a hotel, as well as projecting growth. However, the software lacks marketing tools and doesn’t integrate with channel managers or OTAs.

ProsCons
>Can manage vacation rentals>Lacks marketing tools
>Detailed financial module>Doesn't integrate with channel managers and OTAs
>Real-time inventory tracking

What Customers Are Saying
Clients report positive things about the software’s user-friendliness, customer support and reporting and accounting features. One user remarks, “Reporting features, customer support and user friendly! The product works well and delivers on what’s expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process.”

innRoad

innRoad
InnRoad is a software solution designed specifically for independent hoteliers, small hotel groups and hotel management companies. It integrates all the necessary features, including online bookings, property management and marketing, in a single platform.

Its features include:

  • Native GDS integration
  • Revenue manager
  • Data security
  • Customized booking engine
  • Automatic syncing of room inventory and pricing across multiple channels
  • Direct connection with OTAs, including Airbnb, TripAdvisor and Booking.com
  • Third-party integrations

The software can generate a host of customizable reports, including occupancy, gross revenue, forecasting, tax, incidentals, property statistics, reservation resources, net sales and credit card processing.

A demo is available but there’s no free trial, and pricing can only be accessed via a custom quote. A live rep is available day and night to provide assistance.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Housekeeping and maintenance management
>Marketing and accounting tools
>Reservation management
>More features at innRoad

Pros & Cons of innRoad Hospitality Property Management Software
The software’s capabilities can ensure smooth check-ins and check-outs for guests, as well as help keep track of their requests, including housekeeping tasks, room maintenance and in-room orders. Data encryption over the cloud and automated backups ensure guests’ information is safe and secure. The solution is also PCI-compliant, guaranteeing additional data security. The software’s downside is that it lacks front desk management.

ProsCons
>Data encryption over the cloud>Lacks front desk management feature
>Mobile app
>PCI-compliant

What Customers Are Saying
Customers praise the software for its ease of implementation and use. Others claim the support is responsive and resourceful. One user notes, “Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. The visual is excellent to see the status of our hotel at a glance.”

Lodgify

Lodgify
Lodgify is a hotel and hospitality management software designed to assist rental owners working in various industries, including vacation rentals and bed and breakfast accommodations.

Its salient features include:

  • Online booking and credit card payments
  • A platform for building custom website designs
  • Channel manager
  • Syncing with OTAs, such as Airbnb and Booking.com
  • Work order management
  • Commission management
  • Owner statements
  • Guest experience management

From the Lodgify PMS and channel manager, users can easily sync reservations, inventory, pricing, messages and listings across distribution channels.

The vendor offers a free trial and demo, and package pricing ranges from $12 per month up to $60 per month. Live support is available 24/7.

PriceFree Trial/DemoFeatures
Starter: $12/month
Professional: $40/month
Ultimate: $60/month
Free Trial>Reporting and analytics
>Accounting tools
>Marketing tools
>More features at Lodgify

Pros & Cons of Lodgify Hospitality Property Management Software
Lodgify ticked all the boxes on our checklist. The software is deployed via web and mobile apps, making it accessible on the go. A free trial and demo offer customers the chance to try the software and determine if it’s suitable for their operations. Building functional and interactive websites using Lodgify is also one of the benefits most users enjoy.

ProsCons
>Mobile apps>No on-premise installation
>Free trial and demo
>Website builder

What Customers Are Saying
Customers love the software’s ease of implementation and use, as well as helpful customer support. One says, “Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good.”

Mews

Mews
Mews is a software designed to help hospitality businesses grow by streamlining their operations. Its suite includes a property management system, booking engine and reservation management tools.

Its main features are:

  • Reservation center for handling all bookings, including group reservations, and tracking availability
  • Email marketing
  • Automated payments
  • Front office operations management
  • User privileges
  • Optimized room allocations

The software’s open API allows users to access thousands of third-party solutions crucial in hospitality property management.

The vendor offers a free demo but a free trial isn’t available.

PriceFree Trial/DemoFeatures
Basic: $8.09/room/mo.
Professional: $13.94/room/mo.
Enterprise: $17.99/room/mo.
Demo>Multi-property, including vacation rental management
>Front desk management
>Housekeeping and maintenance management
>More features at Mews

Pros & Cons of Mews Hospitality Property Management Software
The software features channel management to allow users to integrate with various booking sites and distribution sites. This provides a marketing opportunity and makes it easy to manage booking and reservations. Mews also offers customizable reporting and dashboards that allow users to track guests, accounting data, inventory and tasks in real time. A live customer rep is available 24/7. However, the software lacks a free trial and loyalty program.

ProsCons
>Channel manager>No free trial
>Customizable reporting and dashboards>No loyalty program
>Live customer support around the clock

What Customers Are Saying
Customers have good things to say about the software’s design, functionality, ease of use and integration capabilities. One user notes, “The design and the functionality. It’s easy to use, everything it’s where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager’s dream.”

Oracle Hospitality

Oracle-Hospitality
Oracle Hospitality’s property management software, Opera, is a cloud-based solution that’s mobile-enabled to deliver service anywhere. The system is built to adapt to different accommodation providers’ needs, including resorts, bed & breakfast establishments, luxury spas and deluxe hotels.

Its features include:

  • Third-party integration
  • Multi-language capabilities and multi-currency accounting
  • A tailored user interface to match each user’s operations and demographic
  • Training available in-person, live and through webinars and documentation
  • Built-in accounting
  • GDS/OTA integration
  • Employee management
  • Multi-property and vacation rentals management
  • Reporting and analytics

The vendor doesn’t offer a free trial or a demo to allow clients to get a taste of the software before purchasing it. Pricing is based on custom quotes, and a 24/7 live customer rep is available to attend to users’ issues.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Loyalty program
>Reservation and front desk management
>Housekeeping management
>More features at Oracle Hospitality

Pros & Cons of Oracle Hospitality Property Management Software
The software’s third-party integration capabilities allow over 2,500 external vendors to connect with the system and enhance functionalities, such as revenue management, housekeeping, online bookings and reservations management. Industry-standard reports provide forecasts to help users plan for the future of their business. The software’s one downside is that it lacks a free trial.

ProsCons
>Extensive third-party integrations>No free trial
>Industry standard reports
>Supports international operations

What Customers Are Saying
Most customers say the software is easy to learn and use, feature-rich and scalable. One user notes, “For Business, this a great software with good functionalities and compatibilities. It’s a great management software which is flexibly scalable and easy to use. It has everything one needs in their system.”

Quore

Quore
Quore is an award-winning hospitality property management software designed to help users manage all aspects of the guest experience. It’s relied on by leading industry brands, such as Marriott, IHG and Best Western, to manage guest requests, track work orders, undertake preventative maintenance and streamline housekeeping operations.

Its features include:

  • Multi-property portfolio monitoring
  • Real-time task tracking
  • An analytic dashboard
  • Mobile access
  • Employee management
  • Open APIs for third-party integrations
  • Multilingual (available in 22 languages)
  • Seamless communication between staff and management

The vendor provides a free trial, and clients can expect to pay around $100 per month to access all the software’s features. A 24/7 customer rep is available.

PriceFree Trial/DemoFeatures
$100/monthFree trial>Front desk management
>Housekeeping management
>Maintenance management
>More features at Quore

Pros & Cons of Quore Hospitality Property Management Software
Quore’s 30+ tools specifically aim at streamlining front desk, housekeeping and guest relations. The software improves the tracking and management of processes, staff and assets across the entire portfolio to ensure happier guest stays. Teams can communicate seamlessly across properties, in real time and from anywhere. The solution also generates reports that increase visibility across properties and ensure staff accountability. However, the software lacks marketing and accounting tools and booking and reservation management features.

ProsCons
>Housekeeping management enhancement>Lacks marketing and accounting tools
>Seamless communication across properties and teams>Doesn't support booking and reservation management
>Detailed reports for increased visibility

What Customers Are Saying
Customers who’ve used the software appreciate how it improved communication and tracking of operations. One user remarks, “Love the concept and what this can do for us, four our communication and tracking our guest service, preventative maintenance items, and tracking rounds and readings. So much potential in this software and what it can do if implemented correctly for a hotel.”

Revinate

Revinate
Revinate is a software solution aimed at enhancing guest marketing and customer relationship management (CRM) for hotels. It features a full suite of guest experience management and marketing tools, including feedback and analytics, to help users improve service levels by engaging guests before, during and after a stay.

Its other features include:

  • Marketing automation
  • Multi-property management
  • Reputation management
  • Centralized data warehouse
  • Personalized one-to-one communication
  • Reviews management

There’s no free trial but the vendor offers a demo to illustrate the software’s workings. Customers have to call and request a custom price quote depending on their businesses’ needs. First-time users can expect to receive training via webinars, live online and in-person sessions. Revinate includes 24/7 live support.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Multi-property
>Marketing tools
>More features at Revinate

Pros & Cons of Revinate Hospitality Property Management Software
Revinate’s tools, including marketing automation and CRM, allow users to personalize their marketing efforts to enhance their guests’ experience. Guest feedback through the software’s reputation management feature enables hoteliers to measure and manage all their online reviews. Being cloud-based also ensures the software delivers uninterrupted service and secure data storage. Revinate’s downside is that it lacks key features, such as online booking, reservation and housekeeping management and accounting tools.

ProsCons
>Enhances guest experience through personalized marketing>Lacks features such as online booking and reservation and housekeeping management
>Reputation management>No accounting tools
>Cloud service

What Customers Are Saying
Customers love the software for its user-friendliness, reputation management capability and reporting features. One says, “It’s a user friendly tool that has demonstrated great results for our hotel. I really like the email design tool and the reports feature, which allow you to see which parts of the email the recipients are clicking on.”

RMS Hospitality Cloud

RMS
RMS Hospitality Cloud was developed to help accommodation providers running hotels, RV parks, motels, campgrounds and other outdoor hospitality fronts. It’s capable of managing multiple properties via a single interface, and its salient features include:

  • Channel management
  • Point of Sale
  • Centralized database
  • Dynamic pricing capability
  • Housekeeping and maintenance module
  • Third-party integrations with online accounting applications
  • OTA and distribution connections
  • Guest experience management

The vendor doesn’t provide a free trial, and pricing is set at $54 per month. A live rep is available around the clock, and the company also provides a variety of learning tools for users, including educational webinars, newsletters, videos and online forums.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Loyalty program
>Accounting and marketing tools
>Online booking and reservation management
>More features at RMS Hospitality Cloud

Pros & Cons of RMS Hospitality Cloud Hospitality Property Management Software
Besides providing access from anywhere, this cloud-based platform enables users to reach more customers by seamlessly connecting their businesses to major online travel agencies and other distribution channels. RMS also generates detailed and actionable intelligence reports that can be used to assess the business’s health and forecast its future. Its tools make real-time online bookings seamless, but a free trial isn’t available.

ProsCons
>Business intelligence report>No free trial
>Real-time online bookings
>Fully integrated distribution solutions

What Customers Are Saying
Clients appreciate the software’s functionality and the fact that it’s cloud-based so it can be accessed from any location. One user remarks, “We like that it’s cloud-based so we can access it from anywhere on any device at any time we choose. It’s also very user-friendly for those taking reservations and the ability to easily take online reservations is great.”

SiteMinder

SiteMinder
SiteMinder is a cloud-based hospitality property management software with a comprehensive suite of marketing and management solutions for various accommodation providers, including large hotel chains. It can help users create mobile-friendly websites for their properties and reach prospects on social media platforms.

Its features include:

  • Website builder
  • Booking engine and channel management for online bookings
  • Real-time performance management and reporting
  • Inventory automation
  • Syncing with popular booking channels
  • Multiple languages and currency support
  • Pricing intelligence tool

SiteMinder also allows integration with a hotel’s existing property management or reservation system to facilitate two-way communication between the platforms.

The software includes a free trial and demo. Customers can expect to pay $56 per month, and prices are in AUD and on a per property basis. A 24/7 customer rep is also available.

PriceFree Trial/DemoFeatures
Online Booking Engine: $47/month
Hotel Website Design: $47/month
Hotel Business Insights: $47/month
Channel Manager: $75/month
Free trial>Online booking
>Marketing tools
>Reservations management
>More features at SiteMinder

Pros & Cons of SiteMinder Hospitality Property Management Software
SiteMinder’s channel manager solution can help hotel owners automate their inventory management and visualize channel performance. Its website builder is also an essential feature that hotels owners can leverage to create optimized websites. Another significant benefit of the software is its GDS and Prophet features, which allow hoteliers to connect their properties with thousands of travel agents, as well as monitor industry pricing trends and other relevant financial statistics. However, the software lacks a loyalty program, housekeeping and maintenance features and accounting tools.

ProsCons
>Comprehensive channel manager module>No loyalty program
>Website builder>Lacks housekeeping and maintenance features
>GDS and Prophet features>No accounting tools

What Customers Are Saying
Users love the software for its vast array of integrations and fair pricing structure. One notes, “Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It’s super clear and transparent. Interface is fairly easy to use.”

TRACK Pulse

TRACK-Pulse
Track Pulse offers solutions for customer relationship management to hotels, resorts and vacation rental management companies. Its features include:

  • Native mobile apps for Android, Windows Phone and iOS devices
  • Reservation management
  • Custom-built APIs
  • Comprehensive training support
  • Work order management
  • Guest experience management
  • Vendor management

The vendor offers a free demo, but clients have to contact the support team for custom pricing. A 24-hour live rep is available to respond to any queries.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Multi-property and vacation rental management
>Front desk and housekeeping management
>Accounting tools
>More features at TRACK Pulse

Pros & Cons of TRACK Pulse Hospitality Property Management Software
The software’s custom-built APIs allow users to integrate it with third-party applications essential in hospitality property management, including accounting solutions. The software enables users to track leads and marketing campaigns for effective results. Availability on mobile applications also ensures that TRACK’s solutions can be accessed from any location or on the go. The software doesn’t offer a free trial or loyalty program.

ProsCons
>Third-party integrations>No free trial
>Tracking tools>No loyalty program
>Mobile access

What Customers Are Saying
Customers are particularly impressed with TRACK Pulse’s frequent and customer-centered upgrades. One user remarks, “Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.”

WebRezPro

WebRezPro
WebRezPro is an all-in-one property management software built for all sizes and types of hospitality businesses. This includes inns, lodges, campgrounds, vacation rentals and hostels.

Its core features are:

  • Two modern booking engines
  • Rate management
  • Performance reports
  • Accounting software
  • Housekeeping and front desk management
  • Custom reservation and hotel performance reports
  • Mobile capabilities

The software integrates with over 100 other solutions, including POS systems, OTAs, revenue management software, payment getaways and electronic locks. Clients can also request the addition of unique integrations they need.

The vendor offers a free trial before customers subscribe to a paid package. Pricing is $5 per room per month, with a minimum fee of $60. Support is available online during business hours.

PriceFree Trial/DemoFeatures
$5/month/room with a minimum of $60Free trial>Multi-property
>Maintenance management
>Marketing and accounting tools
>More features at WebRezPro

Pros & Cons of WebRezPro Hospitality Property Management Software
The software’s full accounting suite offers users an all-in-one solution for managing their hotel finances, as well as detailed performance reports for forecasting and better decision making. The system can easily analyze reservation data and recognize opportunities that need to be explored in the market. The platform’s mobile-based features include a mobile booking engine. However, the company’s per-room pricing structure may be disadvantageous to large hospitality organizations.

ProsCons
>Comprehensive built-in accounting suite>Pricing structure may not suite large organizations
>Detailed performance reports
>Mobile booking engine

What Customers Are Saying
Users love the software’s functionality, customer support and integration capabilities. One remarks, “Everything from it’s functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :).”

Xperium by RepUp

Xperium-by-RepUp
Xperium by RepUp is a guest experience management suite for hotels that’s designed to automate all customer engagement channels, from check-in to check-out. The software comes with powerful review analytics and CRM tools to help hoteliers make sense of their online review data and understand their clients’ needs.

Its features include:

  • Personalized upselling
  • Marketing automation
  • Customized loyalty programs
  • Surveys and reviews
  • In-stay virtual assistant
  • Mobile concierge

The software comes with a free demo for customers who’d like a sneak peek of the software. Pricing is $89 per month on a per-subscription basis. Support is available online during business hours.

PriceFree Trial/DemoFeatures
Quote-based pricingDemo>Online booking
>Reservation management
>Front desk management
>More features at Xperium by RepUp

Pros & Cons of Xperium by RepUpHospitality Property Management Software
Xperium by RepUp provides a powerful tool that compiles reviews from different platforms into one dashboard. It also collects customizable survey information and automatically pushes it to top review sites, like TripAdvisor, HolidayCheck and Google, through direct integration. Marketing tools such as email and automated loyalty programs can help hoteliers create smart marketing campaigns based on guest demographics. However, the software lacks essential features, such as multi-property management, maintenance management and accounting tools.

ProsCons
>Robust review and analytics tool>Lacks tools for multi-property management, maintenance management and accounting
>Customizable surveys
>Ample marketing tools

What Customers Are Saying
One user was really impressed by the software’s emailing feature and had this to say, “We wanted an email marketing solution that focused on hotels and understood the hotel customer. Repup provided the right platform through which we could create super effective email templates with ease. They have a drag and drop email builder that takes just a few minutes to build. They save us a lot of time and energy.”

What Is Hospitality Property Management Software?

Hospitality property management software products are tools used by a range of accommodation providers and restaurants to manage their operations effectively and ensure a seamless guest experience. The different software options on the market have varying capabilities, but the functionality revolves around hotel administrative tasks, reservation management, and marketing.

Hospitality property management software can be used by hotels, motels, resorts, clubs, hostels, campgrounds, bed and breakfast accommodations, hotel chains, RV parks, and any other type of lodging provider.

Hospitality property management systems have undergone significant advancements. They now allow extensive integrations with other property management solutions to deliver a well-rounded package. Modern hotel management software can connect with applications for reporting and analytics, payment processing, revenue management, channel management, rate and occupancy control, room access, loyalty programming, and marketing through top online travel agents and other global distribution channels.

Most hospitality property management software are now cloud-based, making them easy to install and manage even for small businesses. Cloud hosting ensures clients enjoy uninterrupted service. Plus, they can have peace of mind knowing their data is secure and accessible at all times.

Benefits of Hospitality Property Management Software

In a world where guest needs are ever-changing and demand for quality guest experiences is on the rise, hoteliers have to become innovative or risk backlash. Hospitality property management software can help managers and marketers stay on top of the game by:

  • Streamlining check-in and check-out operations. Mobile-enabled software can enable the front desk staff to check guests in and out seamlessly from anywhere.
  • Enhancing housekeeping efficiency. The housekeeping staff can receive real-time alerts when a guest checks out or arrives early and needs their room to be prepped.
  • Increasing coordination in back-office operations. Management and employees can access, track and update relevant information across departments and multiple property locations from a single dashboard.
  • Integrating the hotel with channel managers.This helps increase visibility across distribution channels, hence driving revenue generation.
  • Providing third-party integrations.This includes solutions for revenue management, accounting and financial forecasting.
  • Offering analytics and reporting features. This helps management assess the hotel’s health and improve business operations.
  • Better managing of customer data by consolidating and keeping it secure.Hoteliers can use the information to understand customer preferences sothey can define targeted services and loyalty programs.
  • Reducing IT costs.Relying on cloud-based software is less expensive than investing in on-premise software.
  • Improving staff mobility and communication.This is possible through the software’s collaborative tools.
  • Enhancing the guest experience.Users can achieve this through the automation of daily operations and administrative tasks to ensure consistent service quality.

Must-Have Features of Hospitality Property Management Software

What a vacation rental manager needs from a hospitality property management software is quite different from what a hotel chain requires. It’s important to know the essential features of the software to avoid paying for  ones you don’t need.

Vital features of PMS include:

  • Front-desk operations.This module manages guest check-in and check-out, key issuance, room allocation and tracking, payment processing and room requests.
  • Online booking and reservation management.This feature enables the user to track bookings and coordinate all inventory information to avoid overbooking. A good PMS should coordinate reservations for large groups and events, such as meetings and conferences.
  • Distribution channel management.This allows the hotel to spread its visibility across multiple online distribution channels, including OTAs (online travel agencies) and GDSs (global distribution systems). An online channel manager controls distribution channels and facilitates booking-related transactions.
  • Housekeeping and maintenance management.This functionality includes the planning, management and tracking of housekeeping tasks, including cleaning and repairs.
  • Revenue management.Good hospitality management software should provide a module for tracking, analyzing and reporting on hotel revenues.
  • Guest experience management.The software should let a user keep in touch with guests before, during and after their stay.
  • Point-of-sale services.If you have a restaurant, gym, gift shop, spa, conference hall or any other income-generating facility within your hotel, this feature can be handy. It helps manage all payments received through your multiple point-of-sale terminals.

The Cost of Hospitality Property Management Software

The cost of hospitality property management software varies based on factors such as the plans available, features required, number of rooms in your hotel and deployment model. Typically, there are three pricing models employed by vendors, including:

Pay-Per-Room

This model is the most popular for PMS. Here users pay depending on the number of rooms in their hotel, meaning a larger number of rooms results in a high price. The plan may also include a one-time setup fee. Most companies charge anywhere from $2 to $20 per room, per month.

Tiered Structure

A tiered pricing model can overlap with the pay-per-room structure, although most tiered plans include a room range instead of specific room numbers. These models are mostly subscription based and offer varying functionality levels, with expensive editions providing more features than lower-priced ones. Subscriptions for cloud-based models can range anywhere between $50 and $300 per month.

One-Time Purchase

With this model, users pay a single license fee to own and use the software. The initial setup cost is a bit high because it’s a one-time purchase, and the software needs installing on-premise. Prices for this model typically range between $900 and $10,000.

Most software vendors require users to contact them for custom pricing.