Our Top Picks

Alfresco
Alfresco ECM
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: 24/7 (live rep)
  • File libraries for easy collaboration
Alfresco ECM is a full-service enterprise content management platform that provides document capture, scanning, and governance, among other capabilities. Because it’s built on open source, it has a wide range of pre-built Integrations, such as AutoCAD and SAP. Its open-standards process engine supports Smart Folders that give context to the content and full document life cycle management. AI and machine learning enable intelligent document recognition, which provides valuable insights that lead to more informed decision-making and facilitate enhanced data extraction. With its file libraries and the task lists, Alfresco enables rich and secure collaboration between teams and vendors.

Pros & Cons

Pros

  • Free demo
  • Pre-built integrations
  • AI and machine learning for data extraction

Cons

  • Price not listed on the site

Summary

Alfresco
Alfresco ECM
  • Starting Price
    • Contact for quote
  • Content Lifecycle Management
    Yes
  • Digital Asset Management
    Yes
  • Version Control
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: 24/7 (live rep)
  • File libraries for easy collaboration
IBM
IBM FileNet Content Manager
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online
  • AI-automated workflow and processes
IBM FileNet Content Manager is a full-feature enterprise content management solution that empowers workers to use AI to automate document classification and extraction processes. With its repository, content governance is comprehensive and scalable, increasing visibility and productivity. The platform also provides role-based redaction for secure internal and external document sharing, in addition to mobile content capture and streamlined video ingestion and transcoding. IBM FileNet Content Manager provides users with low-code developer tools and GraphQL APIs to develop business applications and enable rapid integration.

Pros & Cons

Pros

  • Secure data sharing
  • Low-code application integration
  • Mobile content capture and video ingestion

Cons

  • Price not listed on the site
  • No digital asset management

Summary

IBM
IBM FileNet Content Manager
  • Starting Price
    • Contact for quote
  • Content Lifecycle Management
    Yes
  • Digital Asset Management
    No
  • Version Control
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online
  • AI-automated workflow and processes
Laserfiche
Laserfiche
  • Deployment: Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: 24/7 (live rep), online
  • Simultaneous document collaboration
Laserfiche is an ECM platform that captures, secures, and organizes all types of unstructured data, including photos and videos. Businesses can store and locate documents by using standard or custom search types, and with version control, duplication and inaccuracies are minimized. With direct share, users can securely share files internally and externally and have audit trails that comply with strict data governance. Users can simultaneously collaborate on documents and conveniently send them for approval. Laserfiche’s marketplace provides connectors for various software categories, including CRMs and digital signing applications. Integration is a point-and-click process with the help of a wizard.

Pros & Cons

Pros

  • Document repository with custom search
  • Direct share tool
  • Point-and-click integration

Cons

  • No free trial

Summary

Laserfiche
Laserfiche
  • Starting Price
    • Starter: $50/user/month
    • Professional: $69/user/month
    • Business: $79/user/month
  • Content Lifecycle Management
    Yes
  • Digital Asset Management
    Yes
  • Version Control
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Deployment: Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: 24/7 (live rep), online
  • Simultaneous document collaboration
M FilesNewLogo
M-Files
  • Deployment: Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: Phone during business hours, online
  • Content life cycle management
M-Files offers a unique way to connect all content in the right context. M-Files metadata-driven architecture makes sure information is found based on what it is rather than where it is stored, regardless of the system or repository it is stored in. It also ensures information is always available for the right people only. There is always only one version of any document, and a detailed version history ensures organizations have a full audit trail for better legal and regulation compliance. Intelligent AI features automate document management tasks, such as searching, filing, and routing information through workflows, that support business processes. M-Files offers deep integration with Microsoft Office tools and Outlook so that files and attachments can be saved directly and accesses through a built-in ribbon. M-Files application programming interface (API) allows third-party integrations, and companies can also use preapproved add-ons from select partners.

Pros & Cons

Pros

  • Organization tools and federation capabilities
  • Version control with full audit trail
  • Secure and easy collaboration

Cons

  • Add-ons are limited
  • Price not listed on the site

Summary

  • Starting Price
    • Contact for quote
  • Content Lifecycle Management
    Yes
  • Digital Asset Management
    Yes
  • Version Control
    Yes
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Deployment: Windows, web-based, cloud, SaaS, iOS, Android
  • Customer service: Phone during business hours, online
  • Content life cycle management
OnBase
OnBase
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Document management
The OnBase ECM provides process automation workflows, such as document routing and verification, so employees can focus on higher-level tasks. It also provides a document management system that tracks revisions and applies digital signatures. While the tool can handle ad hoc scanning, it’s also capable of capturing thousands of daily document batches with the help of its intelligent capture tool, Brainware. This processing system enhances the images for optimal extraction. OnBase integrates with more than 500 common applications, including Salesforce and Deltek.

Pros & Cons

Pros

  • Can handle large daily batches
  • Automates manual processes
  • Integrates with over 500 applications

Cons

  • No content life cycle management
  • No version control
  • Lacks collaboration tools

Summary

  • Starting Price
    • Contact for quote
  • Content Lifecycle Management
    No
  • Digital Asset Management
    No
  • Version Control
    No
  • Integrations
    Yes
  • Reports
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Document management

How We Chose the Best Enterprise Content Management Software

Enterprise content management software, or ECM, supports content digitization for long-term preservation. It's also about information governance and facilitating collaboration. To choose the best enterprise content management software tools of 2021, we considered these three methodologies as our criteria: content management features, integrations, and reporting.

Content Management Features

The best ECM software includes various features for content life cycle management. This means the system develops, publishes, organizes, reuses, and retires organization content. This creation-to-destruction journey is key to this type of software solution. Another vital feature of ECM management is digital asset management, DAM, which includes safe version control.

Integrations

Many ECMs need to share data with other apps as part of the asset management process. The best software includes pre-built integrations with ERPs, accounting systems, and other commonly used tools.

Reports

We recommend ECM with reporting capabilities that provide better organization, security, and insight to help users assess and improve their enterprise content management efforts.