The Best Enterprise Content Management Software of 2021

Our enterprise content management software reviews are the result of over 40 hours of research on 60+ enterprise content management software companies from across the web. These reviews and our enterprise content management software guide help small businesses and startups find the best enterprise content management software for their business.

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Best Enterprise Content Management Software Badge

The Best Enterprise Content Management Software Companies of 2021

How We Chose the Best Enterprise Content Management Software

Enterprise content management software, or ECM, supports content digitization for long-term preservation. It’s also about information governance and facilitating collaboration. To choose the best enterprise content management software tools of 2021, we considered these three methodologies as our criteria: content management features, integrations, and reporting.

Content Management Features

The best ECM software includes various features for content life cycle management. This means the system develops, publishes, organizes, reuses, and retires organization content. This creation-to-destruction journey is key to this type of software solution. Another vital feature of ECM management is digital asset management, DAM, which includes safe version control.

Integrations

Many ECMs need to share data with other apps as part of the asset management process. The best software includes pre-built integrations with ERPs, accounting systems, and other commonly used tools.

Reports

We recommend ECM with reporting capabilities that provide better organization, security, and insight to help users assess and improve their enterprise content management efforts.

The 5 Best Enterprise Content Management Software of 2021

Alfresco ECM

Alfresco
Alfresco ECM is a full-service enterprise content management platform that provides document capture, scanning, and governance, among other capabilities. Because it’s built on open source, it has a wide range of pre-built Integrations, such as AutoCAD and SAP. Its open-standards process engine supports Smart Folders that give context to the content and full document life cycle management. AI and machine learning enable intelligent document recognition, which provides valuable insights that lead to more informed decision-making and facilitate enhanced data extraction. With its file libraries and the task lists, Alfresco enables rich and secure collaboration between teams and vendors.

PriceFree Trial/DemoFeatures
Custom Quote30-Day Free Trial>Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: 24/7 (live rep)
>File libraries for easy collaboration
>Smart Folders for intelligent document recognition
>More features at Alfresco ECM

Pros & Cons of Alfresco ECM

Pros:

  • Free demo
  • Pre-built integrations
  • AI and machine learning for data extraction

Cons:

  • Price not listed on the site

IBM FileNet Content Manager

IBM
IBM FileNet Content Manager is a full-feature enterprise content management solution that empowers workers to use AI to automate document classification and extraction processes. With its repository, content governance is comprehensive and scalable, increasing visibility and productivity. The platform also provides role-based redaction for secure internal and external document sharing, in addition to mobile content capture and streamlined video ingestion and transcoding. IBM FileNet Content Manager provides users with low-code developer tools and GraphQL APIs to develop business applications and enable rapid integration.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Deployment: Web-based, cloud, SaaS
>Customer service: Online
>AI-automated workflow and processes
>Role-based redaction
>More features at IBM FileNet Content

Pros & Cons of IBM FileNet Content

Pros:

  • Secure data sharing
  • Low-code application integration
  • Mobile content capture and video ingestion

Cons:

  • Price not listed on the site
  • No digital asset management

Laserfiche

Laserfiche
Laserfiche is an ECM platform that captures, secures, and organizes all types of unstructured data, including photos and videos. Businesses can store and locate documents by using standard or custom search types, and with version control, duplication and inaccuracies are minimized. With direct share, users can securely share files internally and externally and have audit trails that comply with strict data governance. Users can simultaneously collaborate on documents and conveniently send them for approval. Laserfiche’s marketplace provides connectors for various software categories, including CRMs and digital signing applications. Integration is a point-and-click process with the help of a wizard.

PriceFree Trial/DemoFeatures
Starter: $50/user/month 
Professional: $69/user/month
Business: $79/user/month
Free Demo>Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: 24/7 (live rep), online
>Simultaneous document collaboration
>Audit trail for policy compliance
>More features at Laserfiche

Pros & Cons of Laserfiche

Pros:

  • Document repository with custom search
  • Direct share tool
  • Point-and-click integration

Cons:

  • No free trial

M-Files

M-Files
With M-files, official documents can be transformed from paper into workable digital assets. This ECM enables easy and secure collaboration with internal and external stakeholders. When working in MS Office, M-Files has its own built-in ribbon for opening, saving, and accessing files. Each document has a detailed version history so organizations have a full audit trail for better legal and regulation compliance. AI-based M-files Discovery lets users crawl through metadata information to find what they need, and Smart Folders readily associates documents with users, relieving them of the tedious task of manually saving emails with attachments. M-files API allows third-party integrations, and companies can also use preapproved add-ons from select partners.

PriceFree Trial/DemoFeatures
Custom Quote30-Day Free Trial>Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
>Customer service: Phone during business hours, online
>Content life cycle management
>Digital asset management
>More features at M-Files

Pros & Cons of M-Files

Pros:

  • Organization tools
  • Version control with full audit trail
  • Secure and easy collaboration

Cons:

  • Add-ons are limited
  • Price not listed on the site

OnBase

OnBase
The OnBase ECM provides process automation workflows, such as document routing and verification, so employees can focus on higher-level tasks. It also provides a document management system that tracks revisions and applies digital signatures. While the tool can handle ad hoc scanning, it’s also capable of capturing thousands of daily document batches with the help of its intelligent capture tool, Brainware. This processing system enhances the images for optimal extraction. OnBase integrates with more than 500 common applications, including Salesforce and Deltek.

PriceFree Trial/DemoFeatures
Custom QuoteFree Demo>Deployment: Web-based, cloud, SaaS
>Customer service: 24/7 (live rep)
>Document management
>Brainware tool for intelligent capture
>More features at OnBase

Pros & Cons of OnBase

Pros:

  • Can handle large daily batches
  • Automates manual processes
  • Integrates with over 500 applications

Cons:

  • No content life cycle management
  • No version control
  • Lacks collaboration tools