Miva Merchant is an intuitive yet sophisticated enterprise-grade e-commerce platform. You can use it to design a world-class online store, run state-of-the-art promotions, and intelligently grow conversions. You get the flexibility of an enterprise-level solution with the benefits of a SaaS platform, including reliability, regular updates and new feature releases, and security. Plus there’s no need to rely on third party plug-ins. Miva Merchant makes it easy to integrate the front end of your online store with any of the tools you use to manage your operations, such as order and inventory management suites.
To date over 500,000 Miva stores have been launched. Will yours be next?
- Miva Merchant Features
- Miva Infrastructure
- Miva Merchant Pricing and Billing
- Professional Services
- Help and Technical Support
- Conclusion: Is Miva Merchant Right for You?
Miva’s solutions have been used to power over $100 billion in sales for B2B (business-to-business) and consumer brands such as Kauai Coffee, Mountain House, Santa Cruz, and The Paper Store.
Originally called HTMLScript Corporation, Miva, Inc. is a San Diego, CA-based company founded in 1997. Today, Miva offers PCI-compliant e-commerce, hosting, custom website design, and development solutions.
Miva Merchant Features
Miva’s goal for Miva Merchant is to produce a solution that is open, stable, customizable, and capable of powering all your day-to-day e-commerce needs while minimizing the associated costs and overhead.
Such e-commerce needs include, but aren’t limited to:
- Engaging buyers and running promotions
- Displaying products, configuring catalogs, and monitoring inventory
- Optimizing search rankings to ensure that shoppers can find you
- Converting potential sales to completed transactions
- Managing orders and processing refunds
- Supporting your customers
- Syncing your channels, so that you can list products on additional platforms (such as Amazon, eBay, and Etsy).
If you have additional functionality handled by third-party software, such as accounting or fulfillment, you can easily integrate that product with Miva.
To that end, Miva combines an efficient, logic-based e-commerce software engine with a customizable template language that lets you build anything you want without worrying about security or stability. Miva’s SaaS foundations also mean that you can easily integrate the new improvements rolled out by Miva into your implementation.
Everything relevant to your e-commerce operations, from your product information to your users’ billing information is secure on Miva. Miva ensures that their software means security requirements set forth by third-party agencies, including PA-DSS, and their servers are PCI-compliant. Communications are encrypted using 256-bit SSL.
Fast Page Load Speeds
In e-commerce, speed is of the essence, and Miva claims that their sites consistently respond faster than their competitors. Part of this speed results from an efficient software engine and decreased reliance on plug-ins (which require additional HTML calls leading to slower page load times).
Fully-Customizable User Experiences
With Miva, you have the power to create the user experience that best reflects the goals and values of your business while meeting the needs and wants of your customers.
The site builder that comes with Miva rivals the best on the market. In addition to the usual features (such as support for text boxes, images, and so on), you get:
- Optimization tools for your content
- Logic-based functions that help you manage your inventory (such as automatic site updates if you sell out of a product)
- Personalization tools that allow you to customize your users’ individual experiences (for example, you might offer a returning customer custom coupons).
Regardless of whether you’re reliant mostly on the Miva site building features or you’re a web development wizard, you can build a world-class, well-functioning online store.
Catalog, Product Displays, and Shopping Tools
As a dedicated e-commerce platform, Miva has paid extra attention to its’ inventory and product display features. In addition to providing you with an intuitive management interface, you can drag and drop spreadsheet imports for rapid catalog updates, sort your products (as well as create multiple organization levels) with ease, and implement a customizable search to help your customers find the items in which they’re interested.
Miva also enables you to implement creative functionality designed to raise your conversion rates. In addition to things like built-in light boxes and reviews, which engage your users, you can use inventory messaging (such as “last chance” notifications when your stock gets low) to generate urgency. Smart navigation, easy to use layouts, wish lists, and mini-baskets that display consistently throughout the purchasing process round out the comprehensive suite of features that make your customers’ shopping experience as enjoyable as possible.
Streamlined Checkout Process
One major hurdle to users completing their transactions is the checkout process. Miva allows you to implement either a single-page or multi-page checkout process, as well as tools that make it easy for users to get the information they need.
Rather than offering plug-ins that you include on your site, Miva has built-in integrations for things like foreign transactions, calculating shipping rates, and payment processing. You can pick and choose from the options offered by Miva to create the checkout experience that’s right for your site.
Regardless of how you decide to build your front end, all Miva-powered sites are responsive, so your users will see the version of your site best optimized to the device they’re using.
Full Integrations Support
You can easily integrate the e-commerce storefront you develop using Miva with the tools you use to manage your back-end. Miva provides support for an abundance of management systems, including those commonly used to manage inventory, handle orders, and process payments.
Built-In Management Tools
You can use the built-in support to integrate many commonly-used management software suites with your Miva implementation, but Miva Merchant does include a lot of this functionality with its platform.
Using Miva Merchant, you can quickly view, sort, and search for specific orders, track your customer communications, log and share order activity, monitor order status, and track inventory, shipping, and payments.
One of Miva’s most robust management features is its support for processing returns. Not only do you get a detailed summary of all returns, you can also sync returns with your inventory management system, check on the status of returns, set up a self-service return process, or manually approve or reject return requests.
Search Engine Optimization
Miva has designed their platform to improve the likelihood that your page fares well in search engine rankings. In addition to comprehensive indexing and tagging, you have full control over your site’s metadata and URLs and can easily create a sitemap usable by search engine crawlers.
Streamline Your Online Business Workflow
In addition to acting as a full content management system for e-commerce, Miva’s integrations support means that you can reduce the number of places you have to go to manage your ecommerce store: Miva becomes the central digital hub of your online operations. This can save time, break down growth-busting departmental silos, and improve your effectiveness.
Miva allows you to steer product discovery by your customers, adapt promotions based on data you’ve gathered about your viewers, manage inventory and fulfillment, generate detailed reports, and offer visibility into your store across multiple channels.
Miva is fully-delivered over the cloud, so you don’t need to handle anything regarding the infrastructure supporting your implementation — all you need to gain access to Miva is an internet connection. You’ll run your site with full server control panel access.
Miva’s cloud platform is hosted in an environment that is fully-owned and managed by Miva. Miva proactively upgrades their hardware and provides redundancy for all things server-related, including power, storage, paths, and UPS.
Miva claims a 99.99% historical uptime (though only subscribers to the top two plans get an SLA guaranteeing uptime and compensation if Miva doesn’t meet the agreed-upon guarantee). This in addition to the fact that Miva can scale up the resources available to your site in just seconds (though, as always. this comes at a cost). You can rest easy knowing that your site will be available with even the largest spikes in traffic to your site.
Miva monitors their servers around the clock, so if anything should happen, you can expect prompt responses and action.
Miva Merchant Pricing and Billing
Miva offers four different packages from which you can choose. Generally speaking, you should select the package that best corresponds to the amount of revenue earned by your company in one year. Note that this is online revenue, and is not meant to include brick-and-mortar sales.
The Starter plan is good for those who see less than $100,000 in annual revenue, the Business plan is geared for those who earn more than $100,000 but less than $500,000, the Professional plan is for those who earn more than $500,000 but less than $1 million, and the Enterprise plan is for those who earn more than $1 million in revenue per year. However, these are merely recommendations, and you’re welcome to select a different package than the one recommended based on your online sales numbers.
The primary differences between the plans are disk space and bandwidth allocation, as well as the number of admin seats available for your account. If you think you’ll go over your allotted bandwidth or space, you can purchase additional resources in advance (if not, you’ll see overage charges on your monthly bill).
The Professional and Enterprise plans, however, do come with VIP tech support, a service level agreement, and dedicated hosting environment.
Conveniently, all Miva packages are pay-as-you-go, so you don’t have to sign any long-term contracts. If you decide to cancel your plan, you’ll be billed for the current month and never again afterward.
Trials and Guarantees
When you enroll with Miva, you’ll be charged the first month’s fees. However, if you decide to cancel your subscription within the first 30 days, you’ll receive a full refund.
In addition to providing you with the platform by which you build your online store, Miva offers a host of professional services you can opt for to help you get up and running.
Consulting: Miva’s Strategy and Solutions consulting team can help you implement initiatives designed to grow your business. The team can help your organization with things like branding, market analysis, UI/UX and information architecture design, SEO strategy, and more.
Web Design and Development: Miva can help you design and build a modern, interactive web experience that allows you full control over content, orders, fulfillment, and data. They will also complete a full battery of tests on your new site, as well as support you during go-live.
System Integration: Miva can help you integrate all of the external software, systems, vendors, and marketplaces that you use to facilitate your online store, including your Miva solutions, OMS, ERP, and CRM systems, and so on.
To get a custom quote for any of these services, contact Miva’s sales team.
Help and Technical Support
On the Miva Merchant docs site, you’ll find:
- A reference guide, which covers every technical detail relevant to the Miva Merchant platform)
- How-to guides that show you how to implement pretty much any functionality
- Video tutorials
- A getting-started guide
- The Official Guide to Miva Merchant 9, which is an ebook written by Pamela Hazelton.
You can crowdsource answers to your questions using Miva’s Community Forums.
Miva offers a full-featured Support Suite that includes:
- The Miva Blog: provides in-depth tutorials that help you with things like converting your entire store from using HTTP to HTTPS, updates, and other announcements regarding the Miva Platform.
- The Knowledgebase: includes topic-specific FAQ pages, tips and tricks, and release notes.
If you need to get in touch with the Miva support team, you can submit a ticket requesting assistance using the Support Suite or send in an email. There are staff members available to help you 24/7.
The Miva Merchant Service Club
All Miva subscribers come with basic support, which includes unlimited email and help desk support. If you would like additional support services, you can opt for the following upgrades:
- Premier Support: In addition to unlimited email and help desk support, those with the Premier plan get unlimited toll-free telephone support during normal business hours, Miva Merchant Synchro support and Password Recovery Service, and standard database repair. This option adds $19.95 to your monthly bill.
- VIP Support: In addition to everything that Premier subscribers get, VIP subscribers get access to a dedicated VIP phone line where their issues are automatically escalated to level 2 support. This option adds $149.95 to your monthly bill.
Conclusion: Is Miva Merchant Right for You?
Miva Merchant is a full-featured, robust, and easily customizable content management system geared toward enterprise-level businesses. With Miva Merchant, you can build aesthetically-pleasing online stores that deliver a remarkable user experience. Miva Merchant was designed with extensibility and customization in mind, so no matter what your needs are, Miva can most likely meet them. Miva’s usability, dedication to e-commerce sites, and low prices for entry-level packages means that you can’t go wrong with giving Miva a shot. If you’re unsatisfied, you can take advantage of the 30-day money back guarantee and get a full refund.