Our Top Picks

Accelo Logo
Accelo
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, phone
  • Lead management tools
Accelo is a client database management solution that makes it easier for team members to collaborate and manage customer relationships. This solution supports multiple users and offers a dashboard where they can view client relationships, check the status of conversations, manage records, and track projects. Users can easily export contacts with this software. It’s also possible to run detailed reports and segment customers. Accelo offers a variety of paid plans as well as a free trial. This is a great option for both small and large teams.

Pros & Cons

Pros

  • Includes segmentation
  • Includes integrations

Cons

  • Doesn’t include contact management tools

What Customers Are Saying

Accelo's many options for customizations, automation, and wide range of functions appeal to customers, with many referring to it as an all-in-one or one-stop option where they can easily access lots of information. Customers who use related software like the integration options. Many users appreciate the ability to set up triggers to ensure follow-up with clients and other important tasks.

Summary

  • Starting Price
    • Projects: $39/month/user
    • Sales: $39/month/user
    • Retainers: $39/month/user
    • Service: $39/month/user
    • All-in-One ServOps: $79/month/user
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Contact Management
    No
Features
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, phone
  • Lead management tools
AgileCRM Logo
AgileCRM
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, live support
  • Contact management tools
AgileCRM is a CRM database software. This solution makes it easier for businesses to keep track of their customers and prospects. It features a clear dashboard where users can keep track of contacts, tasks, and successes. Since this is an all-in-one tool, users can take care of customer service, sales, and marketing tasks. AgileCRM also includes collaboration and project management tools so teams can better work together. This software integrates with many common apps like Zendesk, RingCentral, Xero, and WordPress.

Pros & Cons

Pros

  • Includes interaction tracking
  • Can be used for marketing, sales, and customer service needs
  • Includes lead management

Cons

  • Free plan has limited capabilities

What Customers Are Saying

Seamless integrations, an intuitive interface, and the ability to segment email lists are common reasons customers like AgileCRM. Task management with easy task creation, assignment, and follow-up makes workflow and project management easier for customers. Users appreciate this cost-effective option that makes it affordable for small businesses with more features than similarly priced programs.

Summary

AgileCRM Logo
AgileCRM
  • Starting Price
    • FREE: For 10 users
    • STARTER: $8.99
    • REGULAR: $29.99
    • ENTERPRISE: $47.99
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Live Support
  • Contact Management
    Yes
Features
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, live support
  • Contact management tools
Airtable Logo
Airtable
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Email, phone
  • Lead management tools
Airtable is another software option to consider. This solution is a feature-packed database. While some customer databases may look plain and boring, Airtable is attractive, clean, and organized. It functions similarly to spreadsheets, allowing users to input important data. This software offers multiple views, so users can access important information in a way that makes the most sense for them. Airtable also offers automation tools to help companies save time. This solution integrates with popular apps like Slack, Gmail, Zapier, and Trello.

Pros & Cons

Pros

  • Includes contact management
  • Includes interaction tracking

Cons

  • No live support options

What Customers Are Saying

Customers appreciate the simplicity and intuitive operation of Airtable as a database and collaboration tool. Features that users find helpful include customizations to fit business needs, different view options, ability to select from many functionalities, and being able to use complex formulas without a lot of technical skills. Airtable Universe is another popular feature with a community for finding information and getting feedback.

Summary

Airtable Logo
Airtable
  • Starting Price
    • Free plan available
    • PLUS: $12/month/user
    • PRO: $24/month/user
    • ENTERPRISE: Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Contact Management
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Email, phone
  • Lead management tools
Bitrix24 Logo
Bitrix24
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Email, phone, live support
  • Reporting tools
Bitrix24 is a customer database software that has a free plan as well as paid plans with more features and capabilities. Users can keep track of their customers, view customer history, and utilize a variety of customer management tools. Bitrix24 works well for organizing and tracking customers as well as prospects. Users can also use it to send quotes and invoices. Additionally, this solution includes project management and communication tools.

Pros & Cons

Pros

  • Includes contact management
  • Includes lead management

Cons

  • Free plan is limited

What Customers Are Saying

While more complex than some options, Bitrix24 appeals to customers looking for a variety of modules for CRM, project management, collaboration, sales funnels, and other tasks, making it a good value. Customers like the robust internal communication options, including an internal social network and video chat, and the automation options.

Summary

Bitrix24 Logo
Bitrix24
  • Starting Price
    • Free
  • Free Trial/Demo
    Free Demo
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Contact Management
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Email, phone, live support
  • Reporting tools
Hubspot-Logo
HubSpot
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, phone, live support
  • Lead management tools
HubSpot is another customer database software solution that's recommended for business owners, customer service teams, marketers, and sales teams. Users can easily organize their customer and lead lists and keep track of communication. HubSpot includes email tracking and notification tools, meeting scheduling tools, pipeline management tools, and powerful reporting capabilities, as well as customization capabilities. A variety of paid plans is available, as is a free trial.

Pros & Cons

Pros

  • Includes segmentation
  • Includes integrations

Cons

  • No installable version of the software

What Customers Are Saying

HubSpot excels at email integration and has an intuitive user interface that customers find easy to use and fast to get running. Business users find it convenient to have a robust free option with upgrade capabilities to premium features when more functionality is necessary.

Summary

  • Starting Price
    • Starter: $50/month
    • Professional: $500/month
    • Enterprise: $1200/month
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Contact Management
    Yes
Features
  • Deployment: Web-based, iPhone/iPad, Android
  • Customer service: Email, phone, live support
  • Lead management tools

How We Chose the Best Customer Database Software 

Keeping a record of current customers and customer leads is a smart idea, no matter the type of business. This can help business professionals keep track of purchases, contacts, and even what step of the sales process a lead is in. It can be difficult to organize customer lists without software. Luckily, there are plenty of customer database software options that can be helpful. We evaluated each company on this software list based on the most important features to help businesses better choose the right customer database software for their needs. 

Customer Database Features

Customer database software should have a mix of features that help business professionals better manage their business. This includes tools such as contact management, lead management, and segmentation. We evaluated software options that include these features. 

Integrations 

Customer database software should also offer pre-built integrations for apps and tools that are often used along with this software. We looked at software that offers pre-built integrations. 

Reports 

It’s also recommended that customer database software includes reporting tools. Detailed reports help users improve their customer database practices. We evaluated customer database software options that include reporting capabilities.