How We Chose the Best Conversational AI Platform
A growing number of companies offer conversational artificial intelligence (AI) software, and each option has a unique set of features. We analyzed the various programs available to rank the best conversational AI platforms, and our rankings are based on criteria that make a difference to businesses.
Conversational AI Features
Conversational AI platforms are multifaceted and need many features to function well. We checked whether platforms came with features like speech recognition, intent recognition, and sentiment analysis, as these features greatly help improve users’ conversations and experiences with the software.
While conversational AI platforms have significant potential in their own right, they become especially powerful when interacting with other software applications. We prioritized platforms that have built-in integrations for customer relationship management (CRM) platforms, help desk apps, and other tools that businesses use in conjunction with conversational AI software.
Detailed reports give businesses the data they need to use conversational AI platforms more efficiently and effectively. We confirmed all listed platforms make detailed reports available, which can be used both on their own and alongside reports from other integrated software.