Our Top Picks

ChatBot Logo
ChatBot
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, 24/7 (live rep)
  • Chatbot
ChatBot provides a customer-facing AI platform for retail and other business-to-customer (B2C) businesses. The platform is designed so businesses can set up a chatbot without any coding knowledge, making it easy to both implement and maintain.

The features ChatBot offers aren’t as extensive as those of other options, but this platform’s chatbot and multi-language support stand out for their particular usefulness. Unilever, Kayak, Danone, and other well-known brands use this platform to run their online chat interfaces.

Pros & Cons

Pros

  • No coding required for implementation
  • Upfront pricing available online for three different plans
  • 14-day free trial doesn’t require any payment method to start

Cons

  • No speech recognition, intent recognition, or sentiment analysis features available

Summary

  • Starting Price
    • Starter: $50/month
    • Team: $149/month
    • Business: $499/month
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Online
  • Chatbot
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, 24/7 (live rep)
  • Chatbot
Comm100-Chatbot Logo
Comm100 Chatbot
  • Deployment: Mac, Windows, web-based, cloud, SaaS, Android, iPad/iPhone
  • Customer service: Online, 24/7 (live rep), phone during business hours
  • Intent recognition
Comm100 Chatbot uses intent recognition to take AI conversation beyond a mere interactive FAQ tool. The platform is able to interpret what users are trying to accomplish even when they use slang, colloquial phrases, or other nonstandard expressions, and it can do so across multiple languages. The bot can also be customized to a particular business’ needs through a simple AI training interface that requires no coding knowledge.

The deployment and integration capabilities of Comm100 Chatbot further extend beyond just answering questions. Businesses can deploy the platform across multiple channels and maintain a consistent conversation platform, and all conversations can integrate with CRM or other software. This allows real salespeople or customer service representatives to take over a conversation when appropriate.

Pros & Cons

Pros

  • Many customer support options
  • Multiple deployment options
  • Multichannel deployment integrates with Facebook, Twitter, WhatsApp, and more

Cons

  • No speech recognition or sentiment analysis features available

Summary

Comm100-Chatbot Logo
Comm100 Chatbot
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Chatbot
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, Android, iPad/iPhone
  • Customer service: Online, 24/7 (live rep), phone during business hours
  • Intent recognition
Conversational-Cloud-by-LivePerson Logo
Conversational Cloud by LivePerson
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, 24/7 (live rep)
  • Sentiment analysis
Conversational Cloud by LivePerson combines the power of AI conversation and live agents, and it does so in three distinct ways. Agent assist analyzes agents’ conversations to recommend the most appropriate bots, while bot-agent tango seamlessly transitions between bot and agent as needed. The third aspect uses agents as bot managers so a real person is always ultimately in control but can extend their abilities far beyond one conversation at a time.

Pros & Cons

Pros

  • Seamless transition between bot and agent
  • Intent recognition features included

Cons

  • No speech recognition feature available
  • Customer support not available via phone

Summary

Conversational-Cloud-by-LivePerson Logo
Conversational Cloud by LivePerson
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Online
  • Chatbot
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, 24/7 (live rep)
  • Sentiment analysis
Gong.io Logo
Gong.io
  • Deployment: Web-based, cloud, SaaS, Android, iPad/iPhone
  • Customer service: Online, phone during business hours
  • Speech recognition
Gong.io is an AI conversation platform that’s specifically designed for remote sales teams — one reason it offers web-based, cloud, and mobile deployment options. The platform is unlike others on this list as it doesn’t have a chatbot, but few other programs offer such remote capabilities. The speech recognition and sentiment analysis are powerful ways to quickly determine what customers need in real time while on the road.

Pros & Cons

Pros

  • Designed for remote sales teams
  • Both remote and mobile deployment options

Cons

  • No chatbot, intent recognition, or multi-
  • language features available
  • Live customer support only available during business hours

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Chatbot
    No
Features
  • Deployment: Web-based, cloud, SaaS, Android, iPad/iPhone
  • Customer service: Online, phone during business hours
  • Speech recognition
Mindsay Logo
Mindsay
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Chatbot
Mindsay is a flexible AI chatbot platform that can be implemented across many channels, but each implementation requires a distinct build and its own updating. Teams determine the features and content they want during setup, which requires minimal coding but isn’t difficult. Several team members can work together from different locations since the platform is a web-based cloud service. A number of notable companies use Mindsay, including Accor, Wizz, and Iberia.

Pros & Cons

Pros

  • Full suite of features, including intent recognition, sentiment analysis, and more
  • Can be set up for any channel

Cons

  • Live customer support only available during business hours

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Chatbot
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Chatbot

How We Chose the Best Conversational AI Platform

A growing number of companies offer conversational artificial intelligence (AI) software, and each option has a unique set of features. We analyzed the various programs available to rank the best conversational AI platforms, and our rankings are based on criteria that make a difference to businesses.

Conversational AI Features

Conversational AI platforms are multifaceted and need many features to function well. We checked whether platforms came with features like speech recognition, intent recognition, and sentiment analysis, as these features greatly help improve users’ conversations and experiences with the software.

Extensive Integrations

While conversational AI platforms have significant potential in their own right, they become especially powerful when interacting with other software applications. We prioritized platforms that have built-in integrations for customer relationship management (CRM) platforms, help desk apps, and other tools that businesses use in conjunction with conversational AI software.

Detailed Reports

Detailed reports give businesses the data they need to use conversational AI platforms more efficiently and effectively. We confirmed all listed platforms make detailed reports available, which can be used both on their own and alongside reports from other integrated software.