Our Top Picks

Zoho ContactManager Logo
Zoho ContactManager
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact database

Zoho ContactManager sticks strictly to contact management, and it doesn’t offer peripheral features like interaction tracking. For keeping track of contacts, locating specific contacts, and crafting engaging emails, however, the software has everything that’s needed. It comes with contact import/export, contact search/filtering, smart email templates, and other helpful features.

This is also one of the most affordable options. The software has two paid tiers, priced at $15 and $25 per month, and organizations don’t have to pay per user.

Pros & Cons

Pros

  • Two tiers available for $25 per month or less
  • 24/7 live customer support
  • 14-day free trial

Cons

  • No interaction tracking
  • No free trial
  • No Mac or Windows deployment options

What Customers Are Saying

For most users, Zoho ContactManager is the all-in-one management tool they need to track all customer activity and tasks. Managers like the fact that the entire team is working in one place, making communication easy. Users love the app's flexibility and how it contributes to a more personal relationship with their clients.

Summary

Zoho ContactManager Logo
Zoho ContactManager
  • Starting Price
    • Smart: $15/month
    • Ultra: $25/month
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact database
Nutshell Logo
Nutshell
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering

Nutshell helps sales teams manage all their contacts so no lead is oversold or forgotten. The software’s sales pipeline management, sales automation, and reporting functions are second to none, and the per-user pricing with two tiers makes it easy to find a solution that fits a business’ needs and budget.

Everything offered by Nutshell is backed by a team of real people who are able to provide support during business hours.

Pros & Cons

Pros

  • Multiple remote and mobile-friendly deployment options
  • 14-day free trial

Cons

  • Phone support only during business hours
  • No Mac or Windows deployment options

What Customers Are Saying

Nutshell customers love how the app helps them better track their leads and funnels. They think it's a powerful CRM because of its ability to filter and let them drill down to the metrics they need to see. Managers and account executives like how it keeps staff accountable.

Summary

Nutshell Logo
Nutshell
  • Starting Price
    • Starter: $22/month/user
    • Pro: $39/month/user
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering
HubSpot-200px
HubSpot
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Interaction tracking

HubSpot is a robust contact management solution that’s akin to a full-fledged customer relationship management (CRM) platform. The software has everything necessary to easily manage contacts, set up sales and marketing campaigns for contacts, and monitor interactions. It also integrates with landing pages and paid advertising campaigns, and the higher tiers support A/B testing and multi-language content.

HubSpot isn’t cheap, with its most affordable plan being $50 per month and its most expensive priced at $1,200. For companies that need a robust CRM platform that’s contact-focused, though, this is highly capable software. A 14-day free trial allows companies to evaluate its features for themselves.

Pros & Cons

Pros

  • Multiple remote and mobile-friendly deployment options
  • 14-day free trial
  • 24/7 live customer support

Cons

  • Prices range from $50 to $1,200 per month
  • No Mac or Windows deployment options

What Customers Are Saying

If there's one thing customers appreciate, it's how user-friendly HubSpot is, thanks to its intuitive interface. They like that the code is accessible, and the workflow automation feature opens up a lot of possibilities, particularly for marketers. There are many tools for users to like, making it powerful and sophisticated without being complicated.

Summary

  • Starting Price
    • Starter: $50/month
    • Professional: $500/month
    • Enterprise: $1,200/month
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Interaction tracking
Salesforce-Commerce-Cloud Logo
Salesforce
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering

Salesforce is a robust and widely used CRM platform that has outstanding contact management capabilities. With regard to contact management specifically, the software’s intuitive interface makes it easy to locate contacts and look up their most important details. The integrations extend to social media for a deeper dive into contacts’ details, and everything can be done in conjunction with other team members who have an account.

Four paid tiers allow organizations to select the exact right combination of features for them.

Pros & Cons

Pros

  • Four paid tiers available
  • Multiple remote and mobile-friendly deployment options
  • 14-day free trial

Cons

  • Phone support only during business hours
  • No Mac or Windows deployment options

What Customers Are Saying

Managers love that Salesforce can streamline complex processes and how easy it is to customize. The app also gives customers a client history they can use to better build customer relationships. The reporting functionality is a hit with many users along with the analytics, which helps with tracking deals.

Summary

Salesforce-Commerce-Cloud Logo
Salesforce
  • Starting Price
    • Essentials: $25/month/user
    • Professional: $75/month/user
    • Enterprise: $150/month/user
    • Unlimited: $300/month/user
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering
Bitrix-24-200px
Bitrix 24
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact database

Britix 24 offers contact management software with 24/7 customer support. A versatile option that can be installed locally or set up virtually, this is an easy system to get started with and one that always has a helpful representative standing by to answer questions.

At less than $20 per month, Britix is also quite an affordable option. It comes with a lengthy 30-day free trial, which is plenty of time for users to find out whether the contact database, contact search/filtering, and many other features meet their needs.

Pros & Cons

Pros

  • Extensive Mac, Windows, remote, iOS, and Android deployment options
  • 24/7 live customer support
  • 30-day free trial

Cons

  • Only one paid tier available

What Customers Are Saying

Customers rave about how much more effective and productive their teams are with the help of Bitrix 24. With the long list of features and integrations to take advantage of, users appreciate the array of options, and because it's an all-in-one solution, it goes beyond the basic features and functionalities others offer.

Summary

Bitrix-24-200px
Bitrix 24
  • Starting Price
    • $19/month
  • Free Trial/Demo
    Free Demo and 30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact database
Freshsales
Freshsales
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Contact import/export

Freshsales is a contact management software solution that grows as a user’s business grows. The four paid tiers all offer solid value considering what features they come with, and users can graduate to higher tiers when they need more capabilities. Even the lowest-priced tier comes with robust features, like sales pipeline management and website tracking.

With a 21-day free trial, Freshsales also offers users an ample amount of time to get used to the software and evaluate it in light of their specific needs.

Pros & Cons

Pros

  • Four different tiers available
  • 24/7 live customer support
  • 21-day free trial

Cons

  • No Mac, Windows, iOS, or Android deployment options

What Customers Are Saying

Because it's such a simple, lightweight solution, customers appreciate the short learning curve that helps them get started quickly. Users love the sales intelligence and workflow automation that makes this CRM a more robust platform. Thanks to its multilingual platform and support of multiple currencies, Freshsales feels more comprehensive.

Summary

Freshsales
Freshsales
  • Starting Price
    • Blossom: $12/month/user
    • Garden: $25/month/user
    • Estate: $49/month/user
    • Forest: $79/month/user
  • Free Trial/Demo
    Free Demo and 21-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Contact import/export
Pipedrive Logo
Pipedrive
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact import/export

More than 90,000 companies trust Pipedrive for their contact management, and it’s easy to see why during a free trial. The software offers contact import/export, interaction tracking, and all the other essentials, along with extra features that come with higher tiers. For example, the Professional and Enterprise versions support call integration and e-signatures, among many other things.

While many companies offer a free trial, few make it as convenient to get started as Pipedrive does. Select a plan and instantly set it up to initiate a 14-day free trial period. No credit card is required to begin the trial, so there’s no worrying about having to cancel it later.

Pros & Cons

Pros

  • Multiple remote and mobile-friendly deployment options
  • 24/7 live customer support
  • 14-day free trial

Cons

  • No Mac or Windows deployment options

What Customers Are Saying

"Awesome" is a popular term customers use to describe Pipedrive, especially when referring to its analytics and integrated scheduler features. They also appreciate that it's simple and isn't loaded with unnecessary features. They like its intuitiveness and its versatility when it comes to popular app integrations.

Summary

Pipedrive Logo
Pipedrive
  • Starting Price
    • Essential: $15/month/user
    • Advanced: $29/month/user
    • Professional: $59/month/user
    • Enterprise: $99/month/user
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Contact import/export
Nimble Logo
Nimble
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact database

Nimble is strictly a contact management solution and doesn’t offer all the CRM features that some of the other, more expensive options on this list do. The software provides all the contact management functionality that users need, though, and its $25 per month pricing is straightforward for businesses that don’t need the peripheral features of more robust CRM programs.

For features, Nimble offers contact database, contact search/filtering, sales pipeline management, and more. It also integrates with Office 365 for seamless cross-platform performance.

Pros & Cons

Pros

  • Multiple remote and mobile-friendly deployment options
  • 14-day free trial

Cons

  • Phone support only during business hours
  • Only one paid tier available

What Customers Are Saying

Small business owners like Nimble's pricing and the time tracking and scheduling features that help them and their staff be more productive. Almost everyone agrees that it's intuitive, easy to learn, and less cumbersome than other CRMs. Users agree that Nimble is an attractive, comprehensive tool that helps them properly track their campaigns.

Summary

  • Starting Price
    • Nimble Business: $25/month
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact database
Salesflare Logo
Salesflare
  • Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact database

Salesflare focuses on contact management automation. The software automatically logs all emails and messages, as well as phone calls and meetings with contacts. It’ll also automatically load company and contact information through its contact import feature, and external documents can be added right within a contact’s profile.

The price of $30 per user per month is a little steeper than some other options. Many users find that the time saved through comprehensive automation is more than worth the slightly higher fee, however.

Pros & Cons

Pros

  • Many Windows, remote, and mobile-friendly deployment options
  • 14-day free trial

Cons

  • Phone support only during business hours
  • Only one paid tier available

What Customers Are Saying

For managing opportunity flow, users love Salesflare's customization options, especially when dealing with variations. They love how easy it is to roll out and how sales teams can really keep excellent track of prospect communication for better closing. Customers love the customer service that does its best no matter the question.

Summary

Salesflare Logo
Salesflare
  • Starting Price
    • $30/month/user
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact database
Insightly-200px
Insightly
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering

Insightly is used as contact management and CRM software by more than 25,000 different companies, and the software offers three paid tiers that are tailored to companies of different sizes. The software can be deployed in multiple ways, with remote and mobile-friendly cloud, iOS, and Android options.

Insightly’s various tiers come with different feature and capability levels, but they all have the essentials. Contact import/export, contact search/filtering, and contact interaction monitoring are all included, among many others. The relationship activity history reports and context-aware insight cards are especially helpful.

Pros & Cons

Pros

  • Three different tiers available
  • Multiple remote and mobile-friendly deployment options
  • 14-day free trial

Cons

  • Customer support only during business hours
  • No Mac or Windows deployment options

What Customers Are Saying

Insightly's ability to keep customer records and business communications secure makes users feel comfortable and free when using the app. It helps many freelancers easily track leads and add notes so they're not duplicating efforts and wasting time. Customers also like how it helps them focus on present tasks, improving productivity.

Summary

Insightly-200px
Insightly
  • Starting Price
    • Plus: $29/month/user
    • Professional: $49/month/user
    • Enterprise: $99/month/user
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Contact Import/Export
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Contact search/filtering

How We Chose the Best Contact Management Software

There are many contact management software solutions for individuals and organizations, and the various solutions offer different sets of features and capabilities. We researched the many different solutions to identify the best ones that offer what users really need.

Contact Management Features

Having access to the right features can make managing long lists of contacts much easier. Features like contact database, contact search, and interaction tracking help reduce time and increase engagement with contacts. We checked for these and other important features.

Integrations

While contact managing software is helpful on its own, it becomes even more powerful when combined with plug-ins and other programs. Many of these software options offer plug-in and program compatibility, and we prioritized the ones that have built-in integrations for easy setup.

Reports

Detailed information is essential for running effective campaigns and maintaining engagement rates with contacts. Data is needed to assess everything from conversion rates to return on investment (ROI). We made sure the software solutions listed offer reporting features that give users the data they need to maximize their contact management practices.