The Best Conference Call Services of 2020

Our conference call service reviews are the result of over 40 hours of research on 45+ conference call companies from across the web. These reviews and our conference call service guide help small business owners and startups find the best conference call services for their business.

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How We Chose the Best Conference Call Service

When it comes to selecting a conference call service for your small business, your company’s needs will help guide which choice is best for you. In building our list of recommendations for conference call services, we looked at the three key criteria that companies use to evaluate which product is the best solution for them.

Meeting Functionality

Most companies want flexibility in their conference call service to meet all the different needs that may arise. Beyond basic functionality of facilitating video conferences, this may include webinar functionality that allows presenters to address a group with limited participation; audio conferencing, when video isn’t necessary; and the ability to schedule meetings, invite guests, and make calendar appointments through the software.

Collaboration Tools

In order to promote participation and support workflow, the best conference call service should offer the ability to collaborate as if you were in an in-person meeting. Essential collaboration tools include screen sharing, file sharing, real-time chat, and whiteboard functionality that gives hosts and participants the ability to annotate a shared screen.

Mobile Access or Apps

The whole point of a conference call service is to facilitate interaction from anywhere, including on the go or from job sites where employees might not have a computer handy. Therefore, we looked for platforms that are optimized to support access from multiple different devices, including smartphones and tablets.

Why we didn’t consider price

Many of the companies we reviewed offer both free and paid plans. Depending on your business’s needs, a free plan may be sufficient, or you may need to select a paid plan to get access to all the tools and functionality you need. You know your needs and budget best, so you can compare plans based on what you’ll get for your money.

The 20 Best Conference Call Service of 2020

CompanyPriceFree TrialMore
Adobe ConnectStarts at $50/month for Meetings; $150/month for Webinars; and, $370/month for Learning.90-dayVisit Adobe Connect
AnyMeetingStarts at $0/month for Starters; $9.99/month for Lite; and, $12.99/month for Pro.Until 2021Visit AnyMeeting
BlueJeans$9.99/month for Standard; $13.99/month for Pro.7-dayVisit BlueJeans
Cisco WebEx$0/month for Personal; $13.50/month for Starter; $17.95/month for Plus; and, $26.95/month for Business.30-dayVisit Cisco WebEx
ClickMeeting$25/month for Live; $40/month for Automated.30-dayVisit ClickMeeting
FreeConference$9.99/month for Starter; $24.99/month for Plus; and, $34.99/month for Pro.N/AVisit FreeConference
Google HangoutsFreeFree planVisit Google Hangouts
Google Meet$10 per active user/month for G Suite Essentials; $20 per active user/month for G Suite Enterprise Essentials. (Both plans are free thru 9/30/2020.)14-dayVisit Google Meet
GoToMeeting$12/month for Professional; $16/month for Business.14-dayVisit GoToMeeting
Highfive$9.99/month for Starter; $13.99/month for Advanced; and, $16.99/month for Premier.30-dayVisit Highfive
Join.me$10/month for Lite; $20/month for Pro; and, $30 for Business.14-dayVisit Join.me
Lifesize$12.50/month for Standard; $14.95/month for Plus; and, custom quote for Enterprise.14-dayVisit Lifesize
Microsoft Teams$5/month for Business Basic; $12.50/month for Business Standard; and, $20/month for E3.Free planVisit Microsoft Teams
RingCentral$19.99/month for Essentials; $24.99/month for Standard; $34.99/month for Premium; and, $49.99/month for Ultimate.15-dayVisit RingCentral
Samepage$7.50/month for Standard; $9/month for Pro.30-dayVisit Samepage
Skype$2.99/month for US; $7.99/month for India; and, $6.99/month for North America.30-dayVisit Skype
TeamViewer$49/month for Business; $99/month for Premium; and, $199/month for Corporate.15-dayVisit TeamViewer
UberConference$15/month for Business.Free planVisit UberConference
Zoho Meeting$8/month14-dayVisit Zoho Meeting
Zoom$14.99/month for Pro; $19.99/month for Business; and, $19.99/month for Enterprise.Free planVisit Zoom

Adobe Connect

Adobe Connect Logo

Since the early 1980s, Adobe has provided a range of digital tools and solutions for companies and individuals. This includes Adobe Connect, a powerful conference call product that offers options for meetings, webinars, virtual classrooms, and more.

Adobe Connect’s basic meeting plan allows for up to 25 meeting participants, and is optimized for mobile access, screen and document sharing, recording, audio-conferencing, and more. Collaborative tools include whiteboards, live chat, Q&A tools, and polls. Users can customize their Adobe Connect accounts with a variety of apps, including timers, video players, and even virtual games of “rock, paper, scissors.”

Security is one of Adobe’s key priorities. Their built-in Adobe Secure Product Lifecycle (SPLC) gives customers peace of mind in knowing that their product comes with the most up-to-date security tools, and is part of the reason why organizations like The Department of Defense and Johns Hopkins University trust Adobe Connect for their conference call needs.

PriceFree TrialFeatures
Starts at $50/month for Meetings;
$150/month for Webinars;
and, $370/month for Learning.
90-day>Schedule meetings
>Audio conferencing and webinars
>Screen sharing and file sharing
>More features at Adobe Connect

Pros & Cons of Adobe Connect Conference Call Service

Customers can try Adobe Connect for free for 90 days. Another advantage of Adobe Connect is the number of customization options, including custom meeting pods and advanced authentication available, thanks to its open architecture. Their free plan only allows for up to three participants, including the host. Additionally, their largest meeting capacity is capped at 100 people.

ProsCons
>90-day free trial
>Customizable
>Maximum capacity of 3 for free plan
>Largest meeting capacity is 100 participants

What Customers Are Saying

Adobe Connect receives high marks from customers for value, ease-of-use, and customer support. “It is superb when it comes to bringing the team together,” says one customer. “This app is very simple and easy to use.” Says another customer, “The quality in audio and video in their videoconferences is the best.”

AnyMeeting

Intermedia’s AnyMeeting software is designed to be a reliable, stress-free, and easy-to-use video conferencing platform for businesses of all sizes. They offer three different tiers of plans — Starter, Lite, and Pro. Pricing is based on how many users need access to the plan. However, Intermedia is currently offering their Pro plan for free to all users until 2021.

All AnyMeeting plans give users the power to host unlimited meetings, schedule recurring meetings, and use collaborative tools like screen sharing, screen annotation, and in-meeting chats. Upgrading to the Pro plan gives you access to more tools like unlimited storage for meeting recordings, real-time note-taking, and custom branding.

Technical support is limited for the Starter plan, but the Lite and Pro plans come with 24/7/365 J.D. Power-Certified Support. AnyMeeting is available as a download for desktop, iOS, and Android, making it widely accessible for in-office, remote, and on-the-go users.

PriceFree TrialFeatures
Starts at $0/month for Starters;
$9.99/month for Lite;
and, $12.99/month for Pro.
Until 2021>Schedule meetings
>Screen sharing, screen annotation, and in-meeting chats
>More features at AnyMeeting

Pros & Cons of AnyMeeting Conference Call Service

Customers who need a low-cost conference call solution can take advantage of AnyMeeting’s offer for a free Pro plan subscription until 2021. This is particularly beneficial because many essential features are only available through the Pro plan. AnyMeeting integrates with many popular applications, including Outlook, Slack, G-Suite, and more, increasing its functionality.

ProsCons
>Pro plan available for free until 2021
>Integrates with multiple applications
>Limited HD video conferencing capabilities
>Many key features only available on Pro plan

What Customers Are Saying

AnyMeeting’s clients give the software high ratings, particularly for their customer service and accessibility. “I love how easy it is for our potential clients to talk to us,” writes one customer. “They don’t need to install anything. They simply click the link, and the discussion starts.”

BlueJeans

BlueJeans Logo

Customers who value superb audio quality in their conference call service should take a closer look at BlueJeans. This platform, developed by Verizon, uses innovative Dolby Voice technology to optimize sound quality by minimizing background noise and maintaining consistent volume regardless of how loudly or softly people talk.

BlueJeans gives customers three plan options — Standard, Pro, and Enterprise. All plans give users access to unlimited one-on-one and group meetings, unlimited meeting lengths, integration with Google and Outlook calendars, 24/7 phone and chat support, and more.

For clients who have a lot of team members on the go, Blue jeans is an attractive solution. It works on all common web browsers, as well as iOS and Android devices. Special features for those using the software on smartphones include mobile optimized screen sharing, safe driving mode, and bandwidth management. Collaboration tools include whiteboard, private and group messaging, breakout sessions and more.

PriceFree TrialFeatures
$9.99/month for Standard;
$13.99/month for Pro.
7-day>Dolby Voice technology
>Mobile-optimized on all common browsers
>Whiteboard and breakout sessions
>More features at BlueJeans

Pros & Cons of BlueJeans Conference Call Service

For customers on a budget, BlueJeans’ Starter plan allows up to 50 participants in an unlimited number of meetings with no restrictions on the length of the meeting. However, there are recording restrictions for both the Starter and Pro plans. The maximum number of participants BlueJeans’ allows on its top-tier plan is 100 people, which may not work for all customers.

ProsCons
>Feature-rich starter plan
>Innovative audio technology
>Limited recording functions
>Maximum of 100 participants

What Customers Are Saying

Customers generally have positive feedback for BlueJeans, especially for its flexibility, efficiency, and quality. “Both the quality for video and audio is consistently good,” writes one customer. “Large group attendance is not only possible, but extremely effective. The calendar integration is very seamless, and it’s an extremely easy-to-use interface.”

Cisco WebEx

Cisco WebEx Logo

Cisco is one of the world’s leading IT, networking, and cybersecurity solutions companies. Their conference call service, WebEx, is designed to help everyone from individuals to large companies connect virtually.

All of Cisco WebEx’s plans, including its free Personal plan, allow up to 100 meeting participants. Companies that need to host larger meetings can upgrade to the Business plan, which allows up to 200 participants per meeting. Other standard features across all plans include unlimited meetings, usage reports, HD video, multiple viewing options, and collaborative tools.

Upgrading to WebEx’s Starter, Plus, or Business unlocks more features like unrestricted meeting lengths, calendar integrations, recording transcripts, and 24/7 technical support.

Cisco WebEx’s platform is a web-based app, so there are no downloads or plug-ins needed. Mobile features include mobile screen-sharing, support for iPhone, iPad, Android, and wearable devices, and voice command integration that works with Google Assistant and Siri.

PriceFree TrialFeatures
$0/month for Personal;
$13.50/month for Starter;
$17.95/month for Plus;
and, $26.95/month for Business.
30-day>Usage reports and recording transcripts
>Voice command integration
>Web-based app that supports wearables
>More features at Cisco WebEx

Pros & Cons of Cisco WebEx Conference Call Service

WebEx’s free personal plan offers a lot for a little, including the ability to host up to 100 participants per meeting. However, it limits meetings to 50 minutes, and does not offer integration capabilities. Customers who need the extensive features offered by the Business plan need to maintain at least five licenses per month.

ProsCons
>Free plan allows up to 100 participants
>Unique mobile features
>Calendar integrations only available with paid plans
>Minimum number of licenses for Business plan

What Customers Are Saying

Not surprisingly, Cisco WebEx gets high praise for its tech quality. “Video and audio quality during the video conference is amazing and provides us with a great experience,” writes one customer. Others like how easy it is to use on mobile devices. “I can really take my meeting literally anywhere I go,” raves another customer.

ClickMeeting

ClickMeeting Logo

Clients searching for a conference call solution that allows them to host both meetings and webinars may find that ClickMeeting suits their needs well. Through this user-friendly, intuitive platform, you can host unlimited webinars for up to 1000 participants, in addition to online meetings.

There are three tiers of ClickMeeting plans — Live, Automated, and Enterprise. Customers can try out all the features of the popular Automated plan for free for 30 days. After that, the Automated plan starts at $40 per month.

When it comes to online meetings, all plans allow for unlimited meetings with up to 25 cameras at the same time. Features include 6-10 hours of recording storage, 1-2 GB of file storage, collaboration tools like whiteboards, polls and surveys, and private chats, and integrations with Google, Slack, Dropbox, and more. This browser-based solution also has a room menu in seven languages (EN, DE, RU, ES, FR, PT(BR), PL). It also has a new mobile app for users.

ClickMeeting makes promoting and streaming meetings and webinars easy. Users can create custom branding and event landing pages, embed events on websites, and stream events on Facebook and YouTube.

PriceFree TrialFeatures
$25/month for Live;
$40/month for Automated.
30-day>Integrates with Google, Slack, and Dropbox
>Whiteboards, polls & surveys, and private chats
>Custom branding and event landing pages
>More features at ClickMeeting

Pros & Cons of ClickMeeting Conference Call Service

ClickMeeting’s strength is its webinar tools, although customers can try out all the features of their popular Automated plan for free for 30 days. However, meeting functionality is somewhat limited by the fact that, regardless of plan, the maximum number of meeting participants is 25. Also, although ClickMeeting integrates with many different apps, the one it does not integrate with is Microsoft.

ProsCons
>30-day free trial
>Range of webinar tools
>Maximum of 25 participants
>No Microsoft integration

What Customers Are Saying

ClickMeeting is popular with customers who need both meeting and webinar features. “This all in one tool is perfect,” says one customer. “You can easily share your desktop, invite many people, create webinars and simple meetings, interact on the same document and also easily share presentations.”

FreeConference

FreeConference Logo

As the name implies, FreeConference by Iotum offers free conference call solutions, as well as paid plans that give users more features and functionality.

FreeConference’s free tool is mostly geared towards social users, who want to keep in touch with friends and family around the world. Although there are video conferencing features, those are secondary to the audio conference call capabilities. However, even the free option comes with some useful video conferencing tools, including screen and document sharing, an online whiteboard, and desktop and mobile apps.

Customers who want to use FreeConference’s platform for business purposes might be better served by one of their three paid plans. These plans allow for more participants, audio and video recording, enhanced security, and access to toll-free and international dial-in numbers.

With FreeConference’s paid plans, you also receive a pre-set amount of monthly premium minutes. Customers should be aware that there are overage charges if they exceed their monthly limit.

PriceFree TrialFeatures
$9.99/month for Starter;
$24.99/month for Plus;
and, $34.99/month for Pro.
N/A>Screen and document sharing
>Online whiteboard
>Desktop and mobile apps
>More features at FreeConference

Pros & Cons of FreeConference Conference Call Service

FreeConference is an ideal choice for small businesses on a budget, because they offer several essential features at no cost. All FreeConference calls can host up to 100 audio participants, although the number of video participants changes depending on the plan. FreeConference lacks integration tools with common apps like Google, Microsoft, Slack, and more.

ProsCons
>Feature-rich free plan
>100 audio participants on all plans
>No integration features
>Streaming only available on Pro plan

What Customers Are Saying

Customers all over the world trust FreeConference to bring together their employees and clients in virtual meetings. “I was truly amazed,” says one FreeConference client, “After years of using other services, both free and paid, the quality of my most recent call was up to par with my competition.”

Google Hangouts

Google Hangouts Logo

Google introduced Hangouts as part of their Google+ platform, before spinning it out on its own in 2013. It largely functions in exactly the way that the name implies — as an online place to hang out.

Google Hangouts allows users to connect via video calls, as well as audio calls. Within the platform, there is a live chat feature, where users can send messages and share links. Anyone with a Gmail account can start a Google Hangouts video call and invite participants. Individuals who are invited to Google Hangouts video calls do not need to have a Gmail account to join a Google Hangouts call. Google Hangouts is free for all users.

Because Google Hangouts is a Google product, it easily integrates with the company’s other apps. However, because it is designed more for casual use, it may not be an ideal business solution, especially because the number of participants is limited to 25 people.

PriceFree TrialFeatures
FreeFree plan>Integrates with all Google products
>Video and audio conferencing
>More features at Google Hangouts

Pros & Cons of Google Hangouts Conference Call Service

Like all of Google’s apps, Google Hangouts is free. Users can access Google Hangouts through their web browser, or on their mobile devices by downloading the Google Hangouts app for iOS or Android. However, because Google Hangouts was initially developed for social, rather than business use, a key limitation is that there is a maximum capacity of 25 people per call.

ProsCons
>Free
>Easily accessible
>Better for casual or social use
>Limited to 25 participants

What Customers Are Saying

Users who rely on Google Hangouts like that it is an affordable and accessible video conferencing platform that most people are familiar with. “I have been using Google Hangouts for a long time now,” says one user. “I find it very reliable because it is easy to use, and you can send files, documents, images, and videos.”

Google Meet

Google Meet Logo

Google Meet is G-Suite’s conference call service that is geared specifically towards business use. It grew out of Google Hangout, and shares many of Google Hangouts’ key features.

Chief among those is the ability to access Google Meet directly through the Google platform, either through Gmail, where you can start or join a meeting right from the Gmail sidebar, or through meet.google.com. Because it is a Google product, it integrates very easily with other Google apps, including Chat and Calendar, making it an ideal conference call solution for companies that already use G-Suite for communications and productivity. Google Meet can host meetings for up to 250 participants.

Generally speaking, Google Meet is a paid product, although Google is currently offering it for free through September 30, 2020. Otherwise, it is $10 per month per user for G-Suite Essentials users, and $20 per month per user for G-Suite Enterprise Essentials users.

PriceFree TrialFeatures
$10 per active user/month for G Suite Essentials;
$20 per active user/month for G Suite Enterprise Essentials.
(Both plans are free thru 9/30/2020.)
14-day>Integrates with all Google products
>Video and audio conferencing
>More features at Google Meet

Pros & Cons of Google Meet Conference Call Service

Due to the popularity of G-Suite as a business solution, Google Meet is an accessible conference call platform. Its functionality derives from its integration with other Google apps. Google Meet allows hosts to record meetings, and host up to 250 participants in its meetings. While Google Meet is currently available for free, starting in October 2020, users will have to pay to use this service.

ProsCons
>Part of G-Suite
>Recording capabilities
>Can host up to 250 participants

>Only free temporarily

What Customers Are Saying

Customers who use Google Meet as their conference call service like using the platform because of its simplicity and accessibility. Writes one user, “Google Hangouts is a perfect communication platform. Overall the performance that this software has is satisfactory, and the user interface is friendly.”

GoToMeeting

GoToMeeting Logo

GoToMeeting offers a robust suite of features for professionals and small business owners. There are three plans to choose from — Professional, Business, and Enterprise, which allows customers to bundle multiple communication solutions.

For most small business owners, however, the Professional or Business plans will likely be sufficient, as they offer many essential functions, including the ability to host 150-250 participants per meeting. Customers can host unlimited meetings, with no restrictions on meeting length. Participants have the option to call in via web or telephone, and all plans include HD video capabilities for high-quality videoconferencing.

GoToMeeting also optimizes its platform for mobile use. There is an app for iOS and Android devices, and Apple users can start or join meetings using voice commands with Siri.

Workflow integration features include plugins for Slack, Salesforce, Office 365, and Google Calendar. Customers can also feel confident in security features like SSL and AES-256 bit encryption and risk-based authentication.

PriceFree TrialFeatures
$12/month for Professional;
$16/month for Business.
14-day>HD video
>Android and Apple app, including Siri voice command integration
>Plugins for Slack, Salesforce, Office 365, and Google Calendar
>More features at GoToMeeting

Pros & Cons of GoToMeeting Conference Call Service

Regardless of plan, all GoToMeeting customers get unlimited meetings, with no restrictions on meeting length. All customers also get many support features, including 24/7 customer care, single sign-on, and diagnostic reports. However, the ability to host webinars is only available as an add-on, and certain collaboration tools are only available with the Business or Enterprise plans.

ProsCons
>Account management features
>Few meeting restrictions
>Limited collaboration tools on Professional plan
>Webinar capabilities cost extra

What Customers Are Saying

GoToMeeting is a popular conferencing call solution, especially for the range of features it offers. “It works as expected, does not consume too many resources and works on most IT environments,” writes one client. “The add-ins install quickly and easily, and the sharing features are great.”

Highfive

Highfive’s slogan is “Meetings reimagined.” The company aims to fulfill this promise by offering a robust suite of audio conferencing, web conferencing, and video conferencing solutions designed for small- to medium-sized businesses.

There are three tiers of plans available from Highfive — Starter, which is recommended for small teams, and Advanced and Premier plans, designed for company-wide use. All plans offer users unlimited meetings with no time restrictions, unlimited web audio and dial-in for both domestic and international participants, apps for desktop and mobile devices, and a variety of integration tools.

Highfive uses Dolby Voice technology to power their audio, ensuring clients have high-quality, “like you’re there” calls. Users have the option of downloading Highfive’s apps for Mac, PC, iOS, and Android, or accessing meetings through the Google Chrome and Microsoft Edge browsers.

Highfive’s data is fully encrypted meaning meetings remain safe and secure. It’s run on the cloud, using AWS and the Google Cloud Platform, and built on WebRTC, which allows one-click connections from any device or location. Although Highfive will run from the existing meeting room equipment you currently have, they also sell all-in-one video conferencing equipment, as well as webcams, speakers, and more.

PriceFree TrialFeatures
$9.99/month for Starter;
$13.99/month for Advanced;
and, $16.99/month for Premier.
30-day>Unlimited meetings with no time restrictions
>Offers equipment like webcams and speakers
>Apps available for Mac, PC, iOS, and Android
>More features at Highfive

Pros & Cons of Highfive Conference Call Service

Highfive integrates with all of commonly used productivity tools, including Slack, Microsoft Teams, and Google and Outlook calendar. All plans also come with personalized onboarding and training services to help you and your team get up and running quickly and easily. Currently the only browsers Highfive is compatible with is Chrome and Microsoft Edge. Additionally, the Starter plan requires a minimum of 10 users.

ProsCons
>Multiple integration tools
>Personalized onboarding and training services
>No individual subscriber option
>Only compatible with Google Chrome and Microsoft Edge browsers

What Customers Are Saying

Highfive gets high marks from customers for being an easy-to-use video conferencing solution. “It has an intuitive and versatile design, that is visually appealing and has strong display indications,” says one user. “The reliability of audio and video is great, as long as you have a good Internet connection.”

Join.Me

Join.Me Logo

Join.Me is an effective yet affordable audio and video conferencing platform for small businesses.

All three of Join.Me’s plans — Lite, Pro, and Business — come with customization tools that allow users to create a unique URL and background for their meetings, which is useful for companies that rely heavily on branding.

Another unique feature of Join.Me is the way it visualizes video conferences. Rather than the standard grid view, participants on Join.Me appear in bubbles, creating a fun way to connect. Users can also participate via audio conferencing only, via local conference numbers in the U.S. and more than 50 countries, or toll-free numbers. Participants can join meetings from any type of device, including computers, smartphones, or tablets.

Join.Me offers a two-week free trial. After that, users who want to continue with Join.Me will have to sign up for a plan; costs range from $10 to $30 per month.

PriceFree TrialFeatures
$10/month for Lite;
$20/month for Pro;
and, $30 for Business.
14-dayFeatures
>Compatible with all devices
>Branded URL and meeting backgrounds
>Unique video visualization
>More features at Join.me

Pros & Cons of Highfive Conference Call Service

Join.Me’s conference call service offers many essential tools, especially on its Business plan. This plan integrates with Salesforce, and Outlook and Google calendars. Users also get a whopping 1 TB of cloud storage for recorded meetings. However, these features come at a price. Join.Me’s Business plan is among the more expensive on our list.

ProsCons
>1 TB of cloud storage
>Salesforce integration
>Toll-free calls
>No webcam streams on Lite plan
>High price point

What Customers Are Saying

Join.Me has gained a loyal customer base by being a reliable and easy-to-use conference call platform. Says one user, “I love how simple installation is, how reliable the software is, and that I can have a consistent screen share url that can be reused again and again.”

Lifesize

Lifesize Logo

If your business relies heavily on last-minute or on-the-go calls, Lifesize may be an ideal conference call platform for you. No downloads, apps, or accounts are required to join meetings (although there are apps available). Hosts can start meetings with the click of a button from a computer or phone, and invite participants via text and email.

Lifesize offers a free plan, but only for six months. After that, users will have to upgrade to the Standard plan ($12.50 per month), or the Plus plan ($14.95 per month). For your money, you will receive a bundle of useful conference call features. These include unrestricted meetings and meeting durations; private and group chat functions, and integrations with common productivity tools.

Customers who need more than what Lifesize Basic plans offer can upgrade to Enterprise, which comes with a number of premium features including livestream events for up to 1000 participants, and unlimited meeting recording.

PriceFree TrialFeatures
$12.50/month for Standard;
$14.95/month for Plus;
and, custom quote for Enterprise.
14-day>Unrestricted meetings and meeting durations
>Private and group chat functions
>Livestream events for up to 1,000 participants with Enterprise
>More features at Lifesize

Pros & Cons of Lifesize Conference Call Service

Lifesize is the first global 4K video conferencing solution (available only on Plus and Enterprise plans). The software also integrates with a host of common productivity tools, including Microsoft Teams, Google Suite, Microsoft Outlook, Slack, and more. There are some common tools that are only available with the Plus and Enterprise plans, including unlimited meeting recordings and audio conferencing.

ProsCons
>4K, high-res video available
>Multiple integration capabilities
>Limited recording capabilities
>Limited audio conferencing capabilities

What Customers Are Saying

Customers like using Lifesize’s conference call service because of its high quality and intuitive interface. Asked what they like about the platform, one user says, “Really simple UI, easy to deploy and manage as an IT department.” Writes another customer, “It gives me excellent audio and video quality.”

Microsoft Teams

Microsoft Teams Logo

Microsoft Teams is part of Microsoft Office 365. While it’s not available as a standalone platform, it can be an effective tool for businesses already using Microsoft 365, or those who are considering switching.

One of the key advantages of Microsoft Teams is how easy it is to access, share, and edit files in Word, Excel, and PowerPoint and other Microsoft apps. Other tools like whiteboard, screen sharing, and private and group chat functions facilitate further collaboration.

For businesses that want a dynamic platform that can be used for other web-based events, Microsoft Teams can host up to 10,000 participants for webinars, live presentations, and more. Participants also have the option to join meetings and more via audio conferencing. Microsoft Teams works on mobile devices as well as computers. Additional tools like automatic transcription and recording capabilities allow you to give others easy access to meetings after they have finished.

PriceFree TrialFeatures
$5/month for Business Basic;
$12.50/month for Business Standard;
and, $20/month for E3.
Free plan>Integrates with Microsoft products, including Microsoft 365
>Webinars can host up to 10,000 participants
>Transcription and recording capabilities
>More features at Microsoft Teams

Pros & Cons of Microsoft Teams Conference Call Service

For businesses who are already using Office 365, Microsoft Teams is a powerful, built-in video conferencing software, which may negate the need to subscribe to another platform. However, if a standalone platform is what you need, this may not be the best choice. It has a lot of essential features, including the ability to host large meetings, collaboration tools, and automatic transcription.

ProsCons
>Integrated with Microsoft 365
>Large participant capacity
>Not a standalone app
>No free trial

What Customers Are Saying

Many customers use and trust Microsoft Teams because of Microsoft’s reputation in the world of technology. According to one user, Microsoft Teams “allows safe, reliable, productive and high-quality meetings by incorporating security-level attributes such as end-to-end encryption.” Customers also like the built-in integration with other Microsoft apps, making for a smooth workflow.

RingCentral

RingCentral Logo

As RingCentral’s name implies, its mission is to be a one-stop shop for business communications solutions. In addition to video conferencing software, they offer phone and messaging services, all designed to make internal and external communication smooth and reliable.

RingCentral offers four plans, although video conferencing is only available with three — Standard ($24.99/user/month); Premium ($34.99/user/month); and Ultimate ($49.99/user/month). The Essentials plan, which is $19.99/user/month, only includes phone and messaging services.

Customers who choose a Standard or higher plan can host meetings up to 24 hours in length, for 100 or more participants. RingCentral integrates with popular productivity tools like Slack, G-Suite, Office 365, as well as CRMs like ZenDesk and Salesforce.

RingCentral is accessible from desktop and mobile devices. Audio capabilities include business phone or toll-free numbers, and high-definition audio and video quality.

PriceFree TrialFeatures
$19.99/month for Essentials;
$24.99/month for Standard;
$34.99/month for Premium;
and, $49.99/month for Ultimate.
15-day>Can host meetings up to 24 hours
>Integrates with Slack, G-Suite, Office 365, Zendesk, and Salesforce
>Desktop and mobile device accessible
>More features at RingCentral

Pros & Cons of RingCentral Conference Call Service

One of RingCentral’s key features is its integration capabilities with customer relations management programs like Salesforce and Zendesk. Clients also get unlimited Internet fax capabilities, and 24/7 customer support. Upgraded plans also include real-time analytics and unlimited support. However, RingCentral is among the higher priced options on our list, especially considering that licenses must be purchased for each individual user.

ProsCons
>CRM integrations
>24/7 customer support
>Unlimited Internet fax
>High price point

What Customers Are Saying

Customers praise RingCentral for being a consistently high-quality video conferencing platform, as well as simple to use. “The smooth video and high resolutions sells itself, as many others can’t perform smoothly at higher resolutions,” says one client. “The features are endless compared to others, and once set up, it’s a dependable video communications system.”

Samepage

Samepage Logo

Small businesses that need a powerful tool to facilitate collaboration across their organization may want to take a closer look at Samepage. By combining video conferencing, messaging, file sharing, task management, and more, this platform aims to be the ultimate digital collaborative workspace.

By integrating all these tools, Samepage makes its conference call service an effective and easy-to-use tool. Meeting hosts and participants can easily access and edit collaborative documents, stay in communication via chat threads, and share their screens for presentations, and more.

Samepage’s free plan has enough features to be sufficient for small teams. For those who need more. RingCentral offers a Standard plan ($7.50/user/month), and a Pro plan ($9/user/month). These plans come with 1 TB of storage space, live and in-product support, and additional collaboration tools. Samepage offers a 30-day free trial of all plans, so you can find the one that works best for you.

PriceFree TrialFeatures
$7.50/month for Standard;
$9/month for Pro.
30-day>Includes messaging, file sharing, and task management functionality
>Screen sharing and live chat
>More features at Samepage

Pros & Cons of Samepage Conference Call Service

Customers can try Samepage’s paid plans for 30 days, giving users ample time to explore the platform’s tools. One drawback is customer and technical support is limited on the free and Standard plans; only Pro users get phone support and SSO integration. Another consideration is that Samepage’s video conferencing is not a standalone platform, so you may end up with features you don’t need.

ProsCons
>Free trial
>Feature-rich free plan
>Limited support on some plans
>Not a standalone platform

What Customers Are Saying

True to its mission, Samepage is a valuable collaboration tool, especially for remote teams, because of its videoconferencing capabilities, as well as its other features. “Samepage is a great collaboration and communication software,” says one customer. “By using this software, we can easily communicate with our colleagues and team members in a more efficient way.”

Skype

Skype Logo

Launched in 2003, Skype is one of the most well-established and best-known conference call platforms. It’s used by individuals and businesses alike to connect with others around the world via audio and video calls.

Skype is available on multiple devices, including computers, tablets, smartphones, and even Xboxes, and users can join calls through their browser or by downloading the Skype app.

Although Skype is not designed specifically as a productivity tool, it does offer many standard features for collaboration. These include screen sharing, instant messaging, call recording, file sharing, and more. Skype also has built-in security tools, like end-to-end encryption, to keep sensitive meetings private and secure. Individuals can easily schedule or join meetings without sign-ins or downloads.

Skype’s app- or web-based video conferencing software is free to use. For individuals who want phone capabilities through Skype, they offer subscriptions based on minutes used, as well as unlimited plans.

PriceFree TrialFeatures
$2.99/month for US;
$7.99/month for India;
and, $6.99/month for North America.
30-day>Free, unless you require phone capabilities
>Screen and file sharing
>Built-in encryption
>More features at Skype

Pros & Cons of Skype Conference Call Service

Skype’s main selling point is how easily it facilitates global communications. Individuals and businesses can use Skype for audio and video calls to hundreds of countries at low rates. For participants who are differently-abled or speak different languages, real-time captioning and subtitles are available. One key drawback for businesses is that Skype’s max capacity for video calls is 50 people.

ProsCons
>Ideal for international communications
>Live captions and subtitles
>50-participant limit

What Customers Are Saying

As one of the pioneers of videoconferencing technology, Skype has built a reputation for reliability and quality. “I use Skype to video chat with my team at work,” writes one customer. “It provides a very easy-to-use interface, and that makes it more comfortable for my team. The video and audio quality is also super-awesome.”

TeamViewer

TeamViewer Logo

TeamViewer seeks to be an all-in-one solution for teams who are working remotely. More than just a video conferencing platform, TeamViewer gives employers and their employees remote access, control, and support on nearly any device, including Windows, Apple, and Android computers and mobile devices.

TeamViewer’s video and audio conferencing software use HD-quality voice over IP calling solutions (VOIP) to guarantee that calls are always clear and sharp. Call participants can work collaboratively via screen sharing, instant messaging, file transferring, and more. TeamViewer’s unique Computers and Contacts feature allows users to create contact groups, which makes initiating video calls with team members even easier. Users can also record meetings easily for future reference, or to share with those who couldn’t attend the live session.

Clients who use TeamViewer can also feel confident that their meetings are private, thanks to robust security features that include end-to-end encryption, remote device monitoring, and remote data backup.

PriceFree TrialFeatures
$49/month for Business;
$99/month for Premium;
and, $199/month for Corporate.
15-day>Create contact groups
>Screen and file sharing, plus record meetings
>Built-in encryption and remote device monitoring
>More features at TeamViewer

Pros & Cons of TeamViewer Conference Call Service

One of the essential features of TeamViewer is that users get more than just conference call service. It’s a system of solutions designed to make working remotely easier. Depending on your needs, this may be ideal, or it may be excessive, given that TeamViewer licenses start at $49 per month. Users who need help deciding can try TeamViewer free for 15 days.

ProsCons
>Robust remote office solutions
>Cross-platform access
>15-day free trial
>25-participant meeting capacity
>High price point

What Customers Are Saying

Customers like the flexibility and quality that TeamViewer provides to remote workers. One customer lists several reasons why they like TeamViewer: “The software can be accessed from both desktop computers and mobile devices. The software has very good security features, and the file transfer is remarkably fast.”

UberConference

UberConference is a simple yet powerful conference calls service that offers everything individuals and small businesses need to host hassle-free online meetings.

There are two plans available through UberConference. The basic plan, which is free, lets users host meetings for up to 10 participants for 45 minutes. Users who need to host longer meetings for more people can upgrade to the business plan, which is $15 per month per user.

Both plans offer HD-quality audio and video, and give users access to unlimited calls, screen sharing, and audio recording. UberConference can also be used on desktops and mobile devices. Business users get additional features like analytics, custom hold music, a team management portal, voice intelligence to transcript meetings, and the option to dial out to add participants to a call.

Users can access UberConference from their desktop or mobile device using Google Chrome, or by downloading UberConference’s Android or iOS apps.

PriceFree TrialFeatures
$15/month for Business.Free plan>HD-quality audio and video
>Screen sharing, audio recording, and unlimited calls
>Business users get analytics, call transcripts, and hold music
>More features at UberConference

Pros & Cons of UberConference Conference Call Service

Although UberConference’s free plan comes with many essential features, including screen sharing, call recording, and unlimited meetings, a key drawback is that the free plan limits calls to only 45 minutes. Also, for users who access UberConference meetings through a browser, Google Chrome is currently the only option, which may not work for those who prefer other browsers.

ProsCons
>HD quality for audio and video
>Feature-rich free plan
>Only supported on Chrome
>Meeting duration limited on free plan

What Customers Are Saying

UberConference has been gaining popularity as a conference call platform for its simplicity and affordability. “We switched to using UberConference and have been very happy,” says one customer. “It allows us to look very professional with our own branding being included. The screen-sharing capabilities are great and very clean.”

ZoHo Meeting

Zoho Logo

ZoHo Meeting knows that privacy and security are significant concerns for clients using conference call service. Therefore, they are careful to follow international protocols for encryption and compliance, and offer security features like advanced moderator controls, and the ability to lock meetings.

This attention to security is just one of the ways ZoHo Meeting is emerging as a leading conference call service. Their meeting subscription plan, which is $8 per host per month, offers a range of features, including the ability to host up to 100 meeting participants. Calendar integration, RSVP tools, and email reminders make it easy to schedule meetings and keep track of participants. Screen-sharing and chat features enable collaboration in remote meetings.

ZoHo Meeting offers a separate, add-on webinar function, that allows users to host webinars for up to 250 people. Other webinar features include branding, a Q&A tool, and upgraded admin access.

PriceFree TrialFeatures
$8/month14-day>Moderator controls, including the ability to lock meetings
>Host up to 100 meeting participants
>Webinar branding
>More features at Zoho Meeting

Pros & Cons of ZoHo Meeting Conference Call Service

Customers can see for themselves whether ZoHo Meeting is the right software for them during their 14-day free trial. Those who subscribe to ZoHo Meeting will be taking advantage of one of the most affordable platforms on our list. Customers should note that Zoom may be better for beginners as it doesn’t have as many robust features as some of the other competitors.

ProsCons
>Free trial
>Calendar integration
>Affordable price point
>Not as many robust features as some competitors

What Customers Are Saying

Many customers have found ZoHo Meeting to be a simple yet effective platform for hosting video conferences. Writes one customer, “Zoho Meeting helps us connect and organize meetings with ease. The process to create a meeting is very simple. In addition, I also consider its Chat function to be a plus.”

Zoom

Zoom Logo

Recently, Zoom has gained recognition as a reliable and effective conference call platform.

There are four different Zoom plans to choose from — Basic (free); Pro ($14.99/month); Business ($19.99/month); and Enterprise ($19.99/month). All come with the ability to host unlimited meetings, although in the Basic plan, meetings are limited to 40 minutes. Zoom offers multiple collaboration tools, including screen sharing, live chats, a “raise hand” feature, breakout rooms, whiteboard, and more. Zoom also integrates with Google, Outlook, and Yahoo calendar apps, allowing users to easily invite others to meetings.

Users can access Zoom on any type of device, and can run through a browser or an app. Security features include SSL encryption and AES 256 bits encryption, as well as password-protected meetings. Upgrading to a paid plan allows hosts to have longer meetings (up to 24 hours), and gives them access to more admin and reporting tools.

PriceFree TrialFeatures
$14.99/month for Pro;
$19.99/month for Business;
and, $19.99/month for Enterprise.
Free plan>Screen sharing and live chats
>Integrates with Google, Outlook, and Yahoo calendar apps
>SSL encryption and password-protected meetings
>More features at Zoom

Pros & Cons of Zoom Conference Call Service

Zoom gives users a lot of control over their meetings, including the ability to enable a waiting room, automatically mute participants, record meetings, and require meeting passwords. While the Basic plan allows users to host meetings for up to 100 participants, the meetings are limited to 40 minutes in duration, which may force some users to upgrade to a paid plan.

ProsCons
>Multiple customization options
>Breakout room feature
>Meeting duration limited on free plan

What Customers Are Saying

Zoom users list a number of reasons for why this is their preferred conference call platform. “Zoom has lots of great features which involve good connection and quality of calls,” writes one customer. “As users, we are also allowed to create different rooms within the same video call link.”

 

What is a Conference Call Service?

Conference call services allow people to gather and interact via the Internet using a computer or mobile device’s video and audio capabilities. These tools make it possible for businesses to conduct meetings, presentations, training seminars, and more virtually, so they are accessible to anyone with a device and an Internet connection.

In order to facilitate collaboration and participation, most conference call services include functions that mimic features of in-person meetings. These functions include sharing presentations and files, live chats to enable easier communication, whiteboard tools that allow collaboration on documents, and more.

Companies started developing conference call products in the late 1990s. The expansion of broadband Internet technology in the early 2000s made it even easier for businesses to connect with colleagues and clients around the world via conference calling.

One of the best-known conference calling tools, Skype, launched in 2003. Although it is not ideal for professional use, Skype remains popular because it is a free, cross-platform service. Since then, dozens of companies have developed conferencing calling services specifically for professional use. These products allow hundreds or even thousands of participants, offer enhanced collaboration and communication tools, and emphasize security and privacy protection.

Must-have Features for Conference Call Services

In order for a conference call service to be functional and worth your money, there are some essential features that you want to look for when selecting a product, including:

  • Audio and video quality: Conference calling is supposed to make communication easier. Poor audio or video quality can negatively impact that, so choose software with consistently strong audio and video quality.
  • Collaboration tools: Your conference calling service should give you the option to share files, show presentations, and use a whiteboard or mark-up feature for real-time editing.
  • Communication tools: Besides good audio and video, other tools like screen sharing, live chats, Q&As, and polls help facilitate good communication and participation.
  • Recording ability: Hosts often need to record meetings for future reference, or to share with people who couldn’t attend.
  • Ease of use: It’s likely that the individuals using your conference call service will run the gamut of technical skills and savvy, so you’ll want software that is user-friendly and intuitive.
  • Scheduling tools: Scheduling meetings, adding calendar appointments, and sending invites directly through your conferencing call service makes life easier for you and your meeting participants.
  • Security: Security features can include password-protected meetings, user authentication, and confidential attendee lists.
  • Mobility: People need to be able to join web conferences from anywhere, on any type of device, including smartphones and tablets.

 

FAQ

Does my business need a conference call service?

This primarily depends on the purpose and functionality of your business, but there are many benefits to having conference call service. Meeting virtually allows workflow and communication to continue uninterrupted even if you can’t gather in person. It can also save on travel costs and time, improve employee efficiency and engagement, and create a more flexible work environment.

What’s the cost of a conference call service?

While most conference call companies offer a free option, their functions are usually limited. Investing in a paid plan unlocks the essential features you need for your conference call service to run smoothly and effectively. The cost of plans ranges from free to $199 per month, and many companies offer scalable plans that allow you to upgrade as your business grows or your needs change.

What’s the best conference call service for small business?

The best conference call service is the one that meets your small business’s needs and budget. We selected our recommendations because they are among the most functional and accessible products on the market, with tools and pricing geared towards small businesses. You should compare products to find the one that provides the functionality you need, at the right price for your budget.