Our Top Picks

Atrium CMDB Logo
Atrium CMDB
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours
  • Reports
BMC Atrium CMDB and its newer cousin, BMC Helix CMDB, allow users to create a comprehensive database of IT infrastructure. This web-based solution pulls together information from multiple sources into a single comprehensive database detailing the logical and physical layout and configuration of components. A hierarchical infrastructure map displays component locations. The software integrates with the BMC Helix ITSM Suite as well as with Java, C, REST APIs for integrating with service management, and other software. A separate Helix Discovery module allows users to automate mapping of assets and software. The solution's change management tools reduce risk associated with changing and upgrading infrastructure by determining what needs to be changed and how this may impact users.

Pros & Cons

Pros

  • Configuration management
  • Change management
  • System performance monitoring

Cons

  • No free trial
  • Limited IT asset management features
  • Needs separate module for asset discovery

Summary

Atrium CMDB Logo
Atrium CMDB
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
  • Performance Monitoring
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Phone during business hours
  • Reports
ServiceNow Logo
Configuration Management Database
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Reports
Configuration Management Database from ServiceNow provides a single system of record for all IT assets and service data. This means there's only one accurate record of each piece of equipment and its configuration. The solution has the ability to consolidate data from disparate sources. Data health is maintained by a robust transformation engine and an identification and reconciliation engine. When used with ServiceNow Discovery, it's possible to automatically map devices in multi-cloud and on-premise environments. Additionally, ServiceNow's CMDB can import accurate certified data from third-party sources. A reporting query builder allows IT managers to prepare reports and manage infrastructure.

Pros & Cons

Pros

  • Configuration management
  • Change management
  • IT asset management

Cons

  • No free trial
  • No performance monitoring
  • No auto discovery

Summary

ServiceNow Logo
Configuration Management Database
  • Starting Price
    • Standard ITSM package: $30,000/year
    • Professional: $55,000/year
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
  • Performance Monitoring
    No
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep)
  • Reports
Device42 Logo
Device42
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Reports
Device42 CMDB is a full-featured cloud-based IT management system. With its auto-discovery capabilities, Device42 CMDB can visualize and manage physical, virtual, and cloud-based IT networks. It tracks IP addresses and local area networks, including VLANs, network services, and software. Users can automatically visualize data centers and IT networks. Change management tools allow users to keep track of changes, cabling, and patches. A particularly useful feature is the ability to track, manage, and monitor data center power systems. Power capacity heat maps monitor power distribution systems to avoid overload and outages. The software's customized reporting capabilities help managers access and track IT configuration.

Pros & Cons

Pros

  • Device auto discovery
  • Configuration management
  • IT asset management

Cons

  • Pricing depends upon number of devices and IP addresses
  • No 24/7 support
  • No free demo

Summary

Device42 Logo
Device42
  • Starting Price
    • $1499/year
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Performance Monitoring
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: Phone during business hours, online
  • Reports
Micro Focus Logo
Enterprise View
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Reports
Enterprise View from Micro Focus is a comprehensive enterprise CMDB solution. It's intended for use in hybrid cloud applications with a mix of legacy and cloud-based solutions. The software can discover the configuration of physical, virtual, and containerized infrastructure on-premise or in the cloud. Assisted mapping solutions help IT visualize how the infrastructure delivers services to customers. Its scalable architecture works with large networks with up to 200,000 servers and 300,000 desktops. The solution uses machine learning capabilities to enforce IT policy compliance with industry standards and norms, and its simulation tools help users proactively plan and manage IT infrastructural change.

Pros & Cons

Pros

  • Device auto discovery
  • Performance monitoring
  • Configuration management

Cons

  • No pricing specified
  • Premium support costs extra
  • No free demo

Summary

Micro Focus Logo
Enterprise View
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Performance Monitoring
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Reports
Freshservice Logo
Freshservice
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Reports
Freshservice from Freshworks is a CMDB solution with many additional IT service management features, such as auto discovery, asset tracking, and visual relationship mapping. An asset management module tracks all IT assets, including life history and current owner or user. This is kept up to date by scheduling periodic auto discovery scans. There's also a QR and barcode scanner module for capturing hardware information. A software asset management module records software data captured by the auto-discovery tool, and the contract management tool tracks service contracts and licenses. Freshservice also offers a comprehensive analytics and reporting function.

Pros & Cons

Pros

  • Device auto discovery
  • Change management
  • IT asset management

Cons

  • No performance monitoring
  • Basic packages lack some CMDB features
  • No free demo

Summary

Freshservice Logo
Freshservice
  • Starting Price
    • Blossom: $15/month/user
    • Garden: $45/month/user
    • Estate: $64/month/user
    • Forest: $75/month/user
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Performance Monitoring
    No
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Reports

How We Chose the Best CMDB Software

CMDB is an acronym for configuration management database, which tracks and stores the configuration of items in an IT system. This information helps IT staff manage infrastructure and track its latest configuration. We used specific methodology to select the top five CMDB software programs, including CMDB features, how the software integrates with IT systems, and reports for managing the data collected.

CMDB Features

We recommend CMDB software that includes features to automate data collection. This includes device auto-discovery and IT asset management tools to create and maintain a register of equipment as it's added to the network. Change management tools help IT track configuration changes, while configuration management logs the current, and in some cases the past, configuration of each node. 

Integrations with Other IT Software

Apart from the ability to monitor the network, CMDB software should integrate readily with other IT management software, including but not limited to other CMDB software, service desk software, and IT service management tools. 

Reports

We look for CMDB solutions with comprehensive and effective reporting tools. Reporting is an essential component of CMDB, as it helps IT identify problems, manage system performance issues, and view system layout.