The Best Business Process Management Software of 2021

Our business process software reviews are the result of over 40 hours of research on 130+ business process software companies from across the web. These reviews and our business process software guide help small businesses and startups find the best business process software for their business.

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The Best Business Process Software Companies of 2021

The Best Business Process Management Software of 2021 Badge

How We Chose the Best Business Process Management Software

Business process management, which goes by the acronym BPM, is all about executing operations through effective management. This means making sure that objectives are met and deficiencies and errors are eliminated. Choosing the best business process management software includes deciphering the many layers that are available and applying them to the issues individual businesses need to mitigate or enhance. In the spirit of that exercise, we’ve come up with three criteria to use as our methodology for choosing the best BPM.

Process Management Features

When trying to find the best BPM, there are a few fundamental process management features that come with the application:

  • Process mapping: This is a framework where business processes become visual. This helps stakeholders understand how certain steps and inputs are interconnected by answering key questions like what a business does and the standards for success.
  • Process modeling: This type of modeling represents the illustration of the mapping. It usually starts off with pen and paper or marker and whiteboard and becomes a series of notations in a flowchart. The next step is to digitize this physical representation in a workflow that the software can understand.
  • Process automation: With the integration of technology to execute and, ultimately, measure the process comes the business transformation phase. With the help of key performance indicators (KPIs), automation improves efficiency and productivity in measurable ways.

The best BPM software applications know how to combine these and other fundamental processes to bring the best results.


The best BPM software can integrate easily with other tools that complement the business’ functions. These are either native or third-party tools available through the marketplace or that can be accessed through an application programming interface (API).

Reporting Capabilities

Whether users are familiar with the business process management discipline or not, the ultimate goal is to understand better how things are working. Detailed reporting capabilities allow everyone to see what’s happening and even drill down for more information on which components may not be doing as well and how you can improve them.

The 15 Best Business Process Management Software Programs of 2021

CompanyPriceFree Trial/DemoMore
AppianFree: Limited access
Standard: $60/user/month
Infrequent: $18/user/month
External Input: $2/user/month
Flat Fee: Custom quote
Enterprise: Custom quote
Free trialVisit Appian
BizagiCustom quote
Bizagi Modeler: Free
Bizagi Studio: Free
Free demoVisit Bizagi
BP Logix$60/user/monthFree trialVisit BP Logix
ComindwareCustom quoteFree trialVisit Comindware
CreatioStudio free: Free/unlimited users
Studio enterprise: $25/month/user
14-day free trialVisit Creatio
FlokzuStarter: $50/month/unlimited users
Standard: $15/month/user
Premium: $21/month/user
14-day free trialVisit Flokzu
IntegrifyCustom quoteFree demoVisit Integrify
KissflowStarter: $390/month
Pro: $1,000/month
Enterprise: Starts at $2,000/month
Free trialVisit Kissflow
LaserficheCustom quoteFree demoVisit Laserfiche
NintexWorkflow Standard: $875/month
Workflow Enterprise: $1,350/month
30-day free trialVisit Nintex
Oracle Process CloudIntegration Standard: 6.452 cents/5,000 messages/hour
Integration Standard: $1.2903/5,000 messages/hour
Bring Your Own License (BYOL) Standard and Enterprise: 3.226 cents/20,000 messages/hour
30-day free trialVisit Oracle Process Cloud
PipefyFree up to 5 users
Business: $18/user/month
Enterprise: $30/user/month
Unlimited: Quote-based
Free trialVisit Pipefy
ProcessGeneCustom quote30-day free trialVisit ProcessGene
ProcessMakerApp: Custom quote
Platform: $1,495/month (+19/user/month)
Enterprise: $2,495/month (+25/user/month)
Free demoVisit ProcessMaker
Zoho CreatorBasic: $10/user/month
Premium: $20/user/month
Ultimate: $35/user/month
Plus Edition: $40/user/month
Enterprises: Custom quote
15-day free trialVisit Zoho Creator


Appian considers itself a low-code software development platform that helps users automate workflows and tasks more efficiently. Businesses build powerful apps to increase their productivity. Some features include:

  • Robotic process automation (RPA) for routine workflow tasks and system integrations without application programming interfaces (APIs)
  • Prebuilt user interfaces and reusable components for faster app building
  • Drag-and-drop and point-and-click tools for quick iteration
  • Mobile-ready apps that are able to be delivered automatically on all devices

Appian’s platform helps businesses get rid of data silos, which can get in the way of building customer relationships. With the help of its AppMarket, organizations can connect easily with popular enterprise platforms, such as SAP, DocuSign, and Blue Prism. Many of its connectors can guide users through integration and real-time testing.

Appian has a free plan that provides a significant list of features available to an unlimited number of users, including content management and analytics reporting. The Appian RPA tier requires at least 100 users and starts at $60 per user, per month, with automatic mobile and built-in DevOps.

PriceFree Trial/DemoFeatures
Free: Limited access
Standard: $60/user/month
Infrequent: $18/user/month
External Input: $2/user/month
Flat Fee: Custom quote
Enterprise: Custom quote
Free trial>Prebuilt and reusable components
>Routine automation without coding
>Mobile-ready apps
>More features at Appian

Pros & Cons of Appian Process Management Software
For organizations with a significant number of users across a campus and for long-running business processes, Appian enables easy integration. Users are also able to integrate internally instead of relying on specialists, which allows them to keep more money in their pockets. This helps the company to scale its user base easily. Depending on the type of deployment, the ability to get releases may be slower for on-premise installations than on the cloud. That means there may be a lag in accessing newer features.

>Build apps in-house without the need for paid specialist
>Enables easy integration
>Better able to scale as needed
>New-release updates speed varies by deployment

What Customers Are Saying
Customers like how friendly Appian is as a business process management tool. They like how this low-code platform makes creating apps faster and easier. One recruiter notes, “We have found Appian to be very flexible and well-suited to whatever requirement we have thrown at it.” The fact that they can create and customize necessary tools makes the concept of digital transformation easier to execute for many companies. One user states, “Appian has covered all the bases with all the plugins you could possibly need.”


Founded in 1989, Bizagi is a business process modeling notation (BPMN)-compliant digital platform that facilitates rapid business process management for most medium and large businesses. It helps them track, manage, and analyze many workflows, including team collaborations and purchase approvals, by wrapping a fast process layer around your business’ existing information technology (IT) landscape. This ensures the organization is connected at all levels. Other features include:

  • Feeding and instructing bots to initiate task completion
  • Running simulations and tests to understand how to improve efficiency
  • Enabling business and IT team collaboration to improve customer experience
  • Using artificial intelligence (AI) to analyze raw data to gain transformative insight and uncover opportunities
  • Creating workflows that adapt to policy changes for better legal and regulatory compliance

Bizagi utilizes the web or REST services to directly integrate with third-party enterprise resource planning (ERP) or customer relationship management (CRM) applications. It also uses its own Entity Virtualization capability to connect with legacy systems.

Both Bizagi Modeler for creating flowcharts and mapping business processes and Bizagi Studio, which turns process maps into applications, are free to download and use indefinitely.

The company does offer a demo, but the company’s site doesn’t provide pricing. However, other sites state that a one-year license could cost about $311 per user,and, if you want a perpetual license, the cost is $800 per user plus maintenance.

PriceFree Trial/DemoFeatures
License: Custom quote
Bizagi Modeler: Free
Bizagi Studio: Free
Free demo>Using bots to initiate task completion
>Enable business and IT collaboration
>Entity Visualization for legacy systems connections
>More features at Bizagi

Pros & Cons of Bizagi Business Process Management Software
Bizagi is easy to use, even for those who have never used software like it before. With Bizagi Modeler and Studio free to use, companies can easily adapt them for development and see just how versatile it is. For those who may not be able to afford a license, it gives them something to work with. Unfortunately, Bizagi is only available for Windows and not for Mac, which alienates some users.

>Easy to use, even for people who aren’t used to this software
>Free Bizagi Modeler and Bizagi Studio
>Works only with Windows

What Customers Are Saying
Customers like Bizagi’s easy configuration and the fact that anyone, even those who have never seen it before, can navigate the application with the help of tips. One researcher notes, “All the resources you need to model your business process are there.” Users also like how smoothly they can move from deployment to production. As one software developer put it, “The architecture of the platform is well-suited.”

BP Logix

BP Logix is a low-code BPM software platform that works with numerous sectors, including life science and higher education. Its flagship product, Process Director, is geared more toward those sectors that rely on regulatory compliance. Its features include:

  • Intuitive interface with drag-and-drop processes
  • Graphic and menu-driven builders
  • Seamless integrations with compliant data sources
  • Tracking and auditing of complex business processes and tasks
  • Cloud, on-premises, and hybrid deployments

Proprietary Process Timeline is a modeler that uses time as a process dimension. It shows this in a Gantt-like chart to help users understand how elapsed time from all aspects, including unanticipated events, impacts completion time.

Process Director has built-in database connectors for applications, such as CRMs and HP apps. It also monitors file system changes and integrates with social media to trigger specific workflow responses.

A free trial and demo are available, and with a minimum of 20 users, the monthly price is $60 per user.

PriceFree Trial/DemoFeatures
$60/user/monthFree trial>Intuitive drag-and-drop interface
>Tracks and audits complex processes
>Proprietary Process Timeline engine
>More features at BP Logix

Pros & Cons of BP Logix Business Process Management Software
BP Logix gives users the ability to create the necessary process changes and automation. This was usually reserved for IT, who wouldn’t necessarily understand the specific requirements. Process Director provides flexibility and insight to help businesses improve their productivity and efficiency. .

>Provides insight to improve efficiency and productivity
>Takes business process out of IT
>Pricing could be high for small businesses

What Customers Are Saying
Customers love how easy it is to make changes within the software and how BP Logix has helped them stay on top of their work and achieve business goals. One programmer notes Process Director is “cutting development time by at least half to get an electronic form and backend workflow up and running.” Users also like that they can use the analysis and metrics to show improvement. One architect shares how using the software improved his business, sharing, “It would also save the agency about 35 support hours a week (or one full-time employee) in addition to eliminating the backlog.”


Comindware Tracker is a noncoding BPMN-compliant workflow application that lowers dependence on IT for business process modeling and management. Its features include:

  • User-friendly spreadsheet-like formulas and drag-and-drop to edit workflows on the web canvas
  • Configurable tabs and data fields for design and changing forms
  • Centralized location for workflow automation, including transition and validation rules
  • Predictive Gantt charts for automatic rescheduling of unfinished tasks
  • Tailored dashboards and business analytics with extended reporting and notifications
  • Collaboration tools with searchable group discussions and intelligent task routing

Comindware’s workflow engine allows business rules to enforce mandatory information capture and enhanced exception handling. It integrates with Microsoft Outlook for better management of company documents and even timesheets. Other integration accommodates apps and allows bidirectional information exchange even across disparate applications and combined security administration.

There is a free trial, and companies can book a demo session.

PriceFree Trial/DemoFeatures
Custom quoteFree trial>Centralized location for workflow automation
>Predictive Gantt charts
>Integrations include Outlook
>More features at Comindware

Pros & Cons of Comindware Business Process Management Software
Comindware makes managing routine workflows easier, and it helps companies to save a lot of time in coding. It empowers nontechnical team members to take more ownership of their business workflows. While it’s simple and powerful, it doesn’t have AI-based automation, so more complex algorithms can’t be implemented.

>Manage workflows well and save time in coding
>Empowers nontechnical staff to manage business processes better
>AI-based automation not possible

What Customers Are Saying
Customers like the fact that Comindware is easy to use and can manage workflow and data tracking at many levels. One project manager states, “It’s so intuitive and user-friendly that we don’t need to do all the coding for it, and it’s very much self-managed.” Many users especially like the Comindware Tracker’s drag-and-drop feature, which makes automation processing quick, and appreciate how the analytics and reports help with decision-making. One engineer declares, “This is one of the best tools I have worked with.”


Formerly known as BPM Online, Creatio gives users the opportunity to design and organize structured and unstructured processes in a centralized location. Its features include:

  • No-code editor that generates corresponding business logic automatically for better flow
  • Case building with drag-and-drop and guided stages
  • Action-driven interface with a single reminder list for improved focus
  • Charts and reports help identify and eliminate bottlenecks

The Creatio Marketplace has ready-to-use templates for users to get started with process automation. Along with access to partner services, there is also a list of connectors for applications like HubSpot, SharePoint, and Trello.

Companies can use Creatio Studio for free once they sign up. This includes the designer, library, and documentation. You can design processes with your team, and if you need something more robust, Studio Enterprise is $25 per month, per user, after a 14-day trial.

PriceFree Trial/DemoFeatures
Studio free: Free/unlimited users
Studio Enterprise: $25/month/user
14-day free trial>Drag-and-drop case building
>Charts and reports for identifying and eliminating bottlenecks
>More features at Creatio

Pros & Cons of BPM Online Business Process Management Software
Creatio helps businesses to identify and finalize customer interactions quickly through automation. It combines CRM and process automation to meet business needs better, making it incredibly scalable. There are some companies that may be looking for more AI- and machine learning (ML)-powered solutions, which may find Creatio lacking. The solutions in the marketplace are great, but the list seems a bit small for what this software is capable of.

>Combine CRM and process automation
>Better handle of customer interactions
>AI/ML-powered capability lacking
>Not enough marketplace offerings

What Customers Are Saying
Users who praise Creatio often mention how well it helps them to manage the customer journey from start to finish. They like how they’re able to depict complex transactions with ease in the workflow. One manager states, “The system is a perfect option for companies that are searching for a combination of process automation and CRM.” Customers like the user experience and the scalability of the software, especially across functional areas. One longtime user says, “Thanks to the system’s flexibility, it is possible to do literally anything on the platform.”


Flokzu is a cloud-based agile business process management tool that uses international standard BPMN to help businesses deploy solutions in minutes instead of months. Its features include:

  • Form Builder with multiple field types and visibility options
  • Pending tasks are sent to PC or mobile inboxes for timelier execution
  • Historical data statistics for better measurements and analysis
  • Deadline enforcement to meet service level agreements with clients
  • Sandbox configuration for testing

Customers can send data using web services, which allows attached files from Google Drive and Zapier integration.

Flokzu has a 14-day free trial and three different subscription tiers. The Starter is for $50 per month for unlimited users, and the Standard and Premium tiers have individual user licenses for $15 per month and $21 per month, respectively. Starter has limited storage, charges extra for API access, and doesn’t have Zapier integration.

PriceFree Trial/DemoFeatures
Starter: $50/month/unlimited users
Standard: $15/month/user
Premium: $21/month/user
14-day free trial>Form Builder for multiple types
>Deadline enforcement for service-level agreements (SLAs)
>Historical data analysis
>More features at Flokzu

Pros & Cons of Flokzu Business Process Management Software
It’s 100% cloud-based, which eliminates the need for complex on-premise installation configurations. It supports BPMN and integrates with Zapier. However, some of the more popular platforms don’t seem to have connectors, forcing businesses to use WebServices, which may increase configuration issues. This presents an opportunity for Flokzu to add more streamlined integration options.

>100% cloud-based deployment
>Supports BPMN and has Zapier integration
>Some powerful integration options don’t have connectors

What Customers Are Saying
Customers like how Flokzu is easy to learn and allows non-IT users to take more control of their workflow. It is also great for collaboration and deadline management, with one manager liking the app and saying, “Agility. We can model, deploy, and adjust (modify) business processes by ourselves, in minutes.”


Integrify is a low-code workflow management software application that aims to help businesses save time by replacing all the manual processes with intelligent automation. It connects with the systems you already use to build workflows to almost any process. Some features include:

  • Custom dashboard for launching processes or managing tasks by using HTML, charts, or widgets
  • Tracking system request details and change assignments and statuses
  • User management controls to limit access to sensitive screens
  • Sequential or concurrent flows with customized reminders
  • Simulation and test process before going live
  • Pushing and pulling data from integrated systems
  • Creating a branded self-service portal for better streamlining

With Open API, you can integrate an application easily, such as Salesforce’s CRM, for automation. Amazon Web Services (AWS) Lambda integration runs code in response to events like posting documents to a system or merging data.

Integrify offers named and concurrent user licenses and deploys from standard cloud, private cloud, or on-premise. They do offer a demo, but the price is not provided on the site.

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Custom dashboard using HTML, charts, or widgets
>Sequential or concurrent flows
>Open API and AWS Lambda integration options
>More features at Integrify

Pros & Cons of Integrify Business Process Management Software
It helps many users to take something that’s paper-based and make it more visual and streamlined. It’s easy to create forms and break the path down to be simpler, but the program seems a bit complicated and may require some tech-savviness. As a result, it can be a bit more of a learning curve than expected, which leads to some frustration.

>Streamlines paper-based flows
>Easy to create forms
>More of a learning curve than anticipated

What Customers Are Saying
Customers like that Integrify automates long processes that used to take up a lot of time to execute. One engineer says, “It is great as a way to move from a manual paper process to something digital and more streamlined.” They mention how helpful the drag-and-drop feature is in helping them to create forms and its overall flexibility when it comes to saving time and improving communication. One user states, ”I have not come across a process or event type that Integrify could not accommodate.”


Kissflow is a cloud-based BPM that aims to be the go-to workflow management software for both technical and nontechnical people. They claim that within 15 minutes, new users can create required applications with no coding or complex mapping. Some features include:

  • Organized Kanban boards to stay on top of projects
  • User-defined workflows for tracking, managing, and solving cases
  • Collaboration tools that increase productivity while enabling discussions
  • Granting and restricting access based on multiple criteria
  • Easily searching current and archived content for better control and verification

You can link workflows to tools with the help of APIs. Because Kissflow is in the cloud, it scales with increased data and number of users. Reporting can help you assess resource workload and app productivity. With the help of canned and custom reports, you can drill deeper into the data.

Kissflow offers a free trial, but the length isn’t specified. Afterward, users can choose from three tiers for a monthly subscription. Starter is $390 per month and includes 20 users. Pro is for $50 users at $1,000 per month, and Enterprise includes 100 users for $2,000. Both Pro and Starter tiers have savings for annual billing, but Enterprise can only be billed annually.

PriceFree Trial/DemoFeatures
Starter: $390/month
Pro: $1,000/month
Enterprise: Starts at $2,000/month
*Annual pricing listed
Free trial>Track and solve cases
>Collaboration tools for better productivity
>Control access to documents
>More features at Kissflow

Pros & Cons of Kissflow Business Process Management Software
Kissflow provides an easy way to organize processes. It’s also good at tracking where people are in the flow, which helps with accountability. Kissflow does require a good amount of communication between team members, so for businesses that don’t require that much back and forth, that feature may seem overwhelming. The price per user is average, but API access is only available starting at the Pro level, which may leave some unable to do certain integrations.

>Helps organizes processes
>Tracking helps with accountability
>API access starts at Pro level
>Communication required can be overwhelming

What Customers Are Saying
Users like the visibility Kissflow gives them, especially when it comes to efficiency. According to one director, “Kissflow is a great way to measure performance and monitoring processes,” which gives them a chance to make improvements. Admins and managers like the flexibility the software provides and the automatic notifications, which keep people on track. For one administrator, it “has really reduced the decision-making time and the entire process function time making us more efficient.”


Laserfiche is a CMS solution that uses the company’s existing architecture to bring applications together and automate processes. It’s a code-free solution for digitizing the workplace. While it claims to work with any industry, it’s mostly known for creating solutions in the healthcare, government, and education sectors.

It has several products, including four in the process automation line, including business process automation, robotic process automation, electronic forms, reporting, and analytics. Some of its features include:

  • Accelerated, simultaneous document review and approval
  • Dashboards and easy-to-use reports that measure success and increase transparency
  • Monitored and managed mission-critical processes
  • No-code tools to accelerate development
  • Extracting information from legacy applications for smoother automation

Laserfiche reporting uses predictive analytics to estimate task completion. With this view, users can quickly pivot in response to upcoming trends and build processes more proactively. Some of the third-party integrations include popular applications like Salesforce and DocuSign.

There is a demo available, but the price is not provided on the site. .

PriceFree Trial/DemoFeatures
Custom quoteFree demo>Easy-to-use dashboards and reports
>Simultaneous document review and approval
>Manage mission-critical processes
>More features at Laserfiche

Pros & Cons of Laserfiche Business Process Management Software
The software is intuitive, as it’s built on the company’s existing backbone. It also makes restricting access pretty easy. Predictive analysis helps users to see hidden opportunities and adjust accordingly. The monthly cost is pricey, and the paid add-ons that seem as if they should be standard could turn some businesses away. Although Laserfiche uses existing architecture, it can take a bit of time to deploy, depending on what’s configured.

>Intuitive software that users preexisting architecture
>Predictive analysis for hidden opportunities
>Restricting user access is easy
>Monthly cost and paid add-ons
>Implementation takes time

What Customers Are Saying
Users like how workflow automation makes their jobs easier by reducing their reliance on paper. This helps organizations “to meet the sustainability incentive programs [requirements] set forth,” according to one university administrator. They also like how efficient it is and how it can be customized, especially when it comes to documents. One user states, “Many of our users are pleased that they can search for documents with special index items or simple work searches.”


Nintex is a process management automation company that is in more than 8,000 public and private sector organizations. Their process platform includes management, automation, and optimization. Some features include:

  • Robotic process automation for turning manual workflows into streamlined processes
  • Generating documents that can be signed online easily
  • Visualization and reporting for spotting areas of risk and improvement
  • Able to integrate AI, machine learning, and natural language processing (NLP) for extended optimization

Nintex also has connectors for popular apps, such as OneDrive, Twilio, and structured query language (SQL), which users can toggle on and off. For those who need more tailored solutions, Open APIs allow organizations to build their own connections, which can come in handy when dealing with legacy systems.

There is a 30-day free trial, and afterward, organizations can choose from $875 per month for Workflow Standard and $1,350 per month for Workflow Enterprise. Both plans have unlimited users and go up to 10 workflows. There are significant discounts for increased usage, and for organizations that need unlimited workflows, custom pricing is available.

PriceFree Trial/DemoFeatures
Workflow Standard: $875/month
Workflow Enterprise: $1,350/month
30-day free trial>RPA for better process streamlining
>Generate documents and get e-signatures
>AI/ML/NLP optimization
>More features at Nintex

Pros & Cons of Nintex Business Process Management Software
Nintex is good at user-friendly forms. It’s highly visual, but there isn’t much online training to help. This makes it seem like users need some knowledge of Nintex before use. How well it works depends on client infrastructure, but it is available for use with several versions of SharePoint, giving it some flexibility.

>Good at creating user-friendly forms
>Works with multiple versions of SharePoint
>Not much online training for those unfamiliar with Nintex

What Customers Are Saying
Customers who give Nintex top marks love its ability to create forms. Many also like the deployment flexibility, especially when it comes to apps such as SharePoint. One manager says SharePoint Online is “very easy to enable and configure, so I’m not wasting time getting to the designer.” They also like how the digital transformation aspect is helping them to cut out the paper while empowering users. One developer says, “Power users are empowered to automate their needs without looking out for some specialists to implement the form or workflow for them.”

Oracle Process Cloud

Oracle is an enterprise software company that has a whole host of cloud-based software-as-a-service (SaaS) solutions for organizations to use. They are leaders in the use of AI, blockchain, and Internet of Things (IoT) technology. Depending on the industry, companies are able to use those cloud services to make faster decisions during the production cycle or strengthen customer relationships. The Process Cloud Service comes with integration and technology adapters as well as visual builders. Its features include:

  • Ability to simplify workflows and work across devices
  • Drag-and-drop milestones to define operational metrics better
  • Visual process automation detects and escalates exception, accelerating approvals
  • Intelligent data mapping for breaking through bottlenecks and better project delivery
  • Conversational AI for direct business application interactions
  • Real-time progress trackers for actionable insights
  • Increased productivity and efficiency with task collaboration and dynamic assignment capabilities
  • Machine data that utilizes IoT, augmented reality (AR), and virtual reality (VR) data and experiences for predictive analytics and preventative maintenance
  • Reliable connections to simple object access protocol (SOAP) and representational state transfer (REST) interfaces

Oracle Integration has prebuilt templates and low-code app development that better optimizes end-to-end operations and uses RPA to shorten the time from idea to application. Connector integrations include Shopify, PayPal, and Marketo.

Oracle Integration Cloud Service uses a bulk unit pricing model that’s different from the regular subscription model of other BPM software. Both plans come in Standard and Enterprise tiers. Standard Oracle Integration has a unit price of 6.452 cents per 5,000 messages, per hour, and Enterprise has a unit price of $1.2903. The BYOL plan has a unit price of 3.226 for both tiers with a metric of 20,000 messages per hour.

There is a 30-day cloud free trial that offers a certain number of credits that can be used for services, such as application development, analytics, and integration. After that, customers can move to the cloud free tier for developers to create applications atop the autonomous database.

PriceFree Trial/DemoFeatures
Integration Standard: 6.452 cents/5,000 messages/hour
Integration Standard: $1.2903/5,000 messages/hour
Bring Your Own License (BYOL) Standard and Enterprise: 3.226 cents/20,000 messages/hour
30-day free trial>Machine data for predictive analytics
>AI for direct business interactions
>SOAP and REST interfaces
>More features at Oracle Process Cloud

Pros & Cons of Oracle Process Cloud Business Process Management Software
Oracle Process Cloud is all about streamlining and connectivity, which is why its connector integration list is pretty hefty and includes popular applications from Google and Adobe. Process Cloud is just one of Oracle’s many interconnected product offerings, and that’s the reason some companies may find it confusing to choose the right solution. The use of AI and machine learning helps with taking analytical insight to the next level, but because it’s low code, it may be tough to tailor some of the advanced features.

>Lots of connectors to work with
>AI and machine data are key features
>Product similarity may cause confusion
>May not be able to customize certain features properly

What Customers Are Saying
Customers love how Oracle’s machine learning helps users to organize and categorize tasks. Because it’s low-code and easy to use, one engineer says, “With a couple [of] hours of training, any member of the organization’s business team will be well-equipped with all of the knowledge that is needed to use Oracle Process Cloud effectively.” They also appreciate the ability to work offline and then sync when reconnected, which keeps productivity consistent.


Pipefy is a process management and workflow software application that helps companies streamline sales, service desk, customer communication, and other processes. Some features include:

  • No-code automation for more precise communication and error-proof execution
  • Updating database records and automating emails
  • Building custom flows that enforce business policies automatically
  • Keeping stakeholders up to date on changes and interacting with clients and colleagues in a centralized location
  • Customizing dashboards to measure team KPIs properly

Organizations can use native integrations, Zapier, or API to work with applications, like Slack, Google Analytics, or Zendesk. Along with marketing, human resources (HR), finance, and customer service lines, Pipefy Reports allows you to analyze the team’s productivity and get a better understanding of company-wide performance.

Monthly subscription starts at $28user, per month, for Business and $30user, per month, for Enterprise with Custom plans for Unlimited tier. A free trial and demo are available, but if you have up to five users, you can opt for the free plan, which includes simple workflow automation, customer collaboration, and access to plug-and-play process templates.

PriceFree Trial/DemoFeatures
Free: Up to five users
Business: $18/user/month
Enterprise: $30/user/month
Unlimited: Quote-based
Free trial>Build custom flows for updating database and enforcing business policies
>Customize dashboards with your desired KPIs
>Free plan for up to five users
>More features at Pipefy

Pros & Cons of Pipefy Business Process Management Software
Pipefy is good for tracking items that get lost in the daily work shuffle. It’s highly customizable and can be adjusted to fit those with the heaviest workloads.

>Good at keeping track of daily tasks
>Flexible and customizable
>Free plan for up to five users
>Cost seems to be a sticking point for some businesses

What Customers Are Saying
Customers like how customizable Pipefy is and how the tools help them stay on top of necessary tasks, such as emails. One specialist comments, “We liked having the flexibility to create the perfect process flow for our needs.” Because coding isn’t necessary, businesses don’t need an IT person to build their workflows. Integrations work well, and many like that the process of developing their own applications was easier. As one director puts it, “I can’t really think of a situation where it wouldn’t be appropriate.”


ProcessGene is a governance, risk management, and compliance (GRC), software solution for multisubsidiary organizations. It models the more detailed levels of the business process, which they call the “Business Process Genome.” Their software solutions have an underlying BPM engine that manages and automates the GRC lifecycle workflows, which include audits, risk event assessments, and certification-related processes, controls, and policies.

They have two software suites: BPM and GRC. Within the BPM suite are nine solutions with some of the following features:

  • Define and link KPIs to processes
  • Extract and process data in real-time
  • Automate audit and remediation plans and schedules
  • Directly connect to ERP systems like SAP and Oracle
  • Define work teams and areas through collaborative modeling
  • Reusable and shareable model components
  • Customizable fields and an activity log to track changes

During mergers and acquisitions, for example, ProcessGene’s goal is to help with compliance but to create a centralized platform for cross-organizational efficiency, especially when it comes to streamlining frameworks and architectures. This helps companies establish clear connections between business and IT.

PriceFree Trial/DemoFeatures
Custom quote30-day free trial>Define KPIs and connect them to processes
>Direct connection to ERP
>Customizable fields with activity log
>More features at ProcessGene

Pros & Cons of ProcessGene Business Process Management Software
ProcessGene is considered to be the best-kept secret in the industry by many. The analytics and reporting capabilities are solid, and the fact that it’s using a BPM foundation helps organizations simplify and become more efficient. Because its product is so expansive, some users might not need all of the features and find it hard to pare things down. Additionally, the learning curve may be a bit steeper than expected.

>BPM foundation for all products
>Reporting and analysis capabilities are great
>All features may not be necessary
>Steeper learning curve

What Customers Are Saying
All of the customers who give ProcessGene top marks say that they are impressed with the workflow engine. It’s also good for managing multiple organizations and, according to one user, “I am really amazed with the features.” Businesses who use SAP like that ProcessGene works well, with one executive stating, “Thanks to ProcessGene’s ease of use, our business users were able to capture and document process data.”


ProcessMaker is a low-code intelligent BPM and digital automation software solution. Users can design and deploy intuitive business processes across multiple departments and systems. Features include:

  • Better visibility and tracking across multiple departments with colorful dashboards
  • Drag-and-drop process modeler to add in forms, users, and connectors
  • Accelerated digital transformation with centralized processing across legacy software
  • Improved customer experience across all touchpoints
  • Automated workflows for handling more requests, especially with ERP, CRM, and document management system (DMS) applications
  • Ability to integrate your own application as a “white label” component

ProcessMaker’s connector’s plugin works with Alfresco, Adobe Sign, Google, SugarCRM, DocuSign, and Zimbra.

Standard tier pricing is $1,495 per month billed annually with additional users added for $19 per user, per month, and Enterprise is $1,000 more and any additional users at $25 per user, per month. For those who want pricing for single-process applications, custom agreements are available.

PriceFree Trial/DemoFeatures
App: Custom quote
Platform: $1,495/month
Enterprise: $2,495/month
Free demo>Dashboard that enables better visibility and tracking
>Drag-and-drop process modeler
>Automated workflows for more requests
>More features at ProcessMaker

Pros & Cons of ProcessMaker Business Process Management Software
ProcessMaker is easy to use and understand, especially with the drag-and-drop interface, especially when it came to implementing what you need. While it is low-code, you may not be able to get away with that when dealing with more advanced processes. You’re more than likely going to need a basic knowledge of JavaScript and PHP to go further.

>Easy to use and understand
>Drag-and-drop interface
>Advanced processing needs some coding expertise

What Customers Are Saying
Customers like ProcessMaker’s clean, understandable interface. According to one administrator, “Out of all the programs we tested, this one had the easiest process maker and designer.” The software’s design draws comparison to a popular application that some users may be familiar with, improving overall user experience. One manager states that writing PHP and JavaScript code “makes the ProcessMaker more flexible to meet our requests on our workflow.”

Zoho Creator

Zoho Creator provides organizations with business process management tools to manage their everyday tasks. Its features include:

  • Drag-and-drop code snippets that are converted into workflow
  • Moving your organization to the cloud
  • Building a mobile app with specific features like push notifications and quick response (QR)/barcode scanning
  • Built-in integrators that work with other Zoho applications or third-party services like SurveyMonkey and QuickBooks
  • Intuitive interface that helps you create simple and complex workflow

Zoho scales with your business, and creating your own applications frees you up to focus on employees and customers.

There is a 15-day free trial and, for those who want to continue, there’s a free plan where businesses can create mobile apps and macros. Then, there’s the Standard plan for $10 per user, per month; Professional for $30 per user, per month; and Enterprise for $45 per user, per month.

PriceFree Trial/DemoFeatures
Basic: $10/user/month
Professional: $20/user/month
Enterprise: $35/user/month
*Annual pricing listed
15-day free trial>Build custom mobile apps
>Built-in integrators for other Zoho apps or third-party services
>Intuitive interface
>More features at Zoho Creator

Pros & Cons of Zoho Business Process Management Software
Zoho Creator’s ability to create forms is excellent because it’s easy. The reporting feature gives you the ability to dissect the data from forms and manipulate it insightfully. Zoho uses its own language called Deluge, and you’ll need to get the hang of it if you want to use Creator to its full potential. For those with no coding experience, it can be a challenge.

>Easy-to-use and great at forms
>Reports allow you to dissect data
>Need some coding experience to handle Deluge scripting

What Customers Are Saying
Many users like Zoho Creator because they can create the solutions that they need instead of trying to work with an off-the-shelf solution. As one administrator put it, “Creator, true to its name, enables us to do (nearly) anything that we want to do.” Customers also like how the workflow automation saves them so much time and are impressed with the smart dashboards, which “combine all the relevant KPIs that a manager needs to see.”

What Is Business Process Management Software?

Business process management software maps out the company’s workflow in a way that gives stakeholders a better idea of how to optimize the company’s daily processes in an effort to identify and eliminate challenges. This helps to rein in costs and improve overall efficiency. Depending on needs, there are two types of software: On-premise BPM software is hosted on the businesses computer servers while SaaS are hosted on cloud servers. The software is classified further into frameworks:

  • Horizontal: This is the design of the process. Horizontal BPM framework is about the design and development of the technology or its reuse to improve preexisting processes.
  • Vertical: These are the tasks associated with each business process. They come in premade templates that can be customized.
  • Full-service: This framework combines both vertical and horizontal in a suite of tools that are based on five components:
    • Discovering the process and scoping the project
    • Modeling and designing the process
    • Set of business rules or algorithms to guide the software
    • Workflow engine that executes the tasks
    • Simulation and testing

Benefits of Business Process Management Software

Companies use business process management software to gain a competitive edge. On top of helping managers optimize business processes, other benefits include:

  • Improved customer relationships: The ability to relate to customers becomes easier.
  • Increased cost efficiency: Cost efficiency is all about maximizing profits and minimizing losses. By automating repeating tasks, you free up workers to handle more integral parts of the business. With better-designed business processes, you reduce detrimental risks automatically.
  • Improved productivity: Once you improve employee efficiency, they can work on more important strategies, such as finding ways to manage and retain customers better.
  • User-friendliness: Being able to convert complex processes into flexible, easy-to-use interfaces means that anyone can get the necessary insight to get things done.

Along with these comes more accountability and less paperwork, which can affect how agile your business is. In essence, BPM software can make your organization leaner and leave it in a better position to take a beneficial strategic direction.

Must-Have Features of Business Process Management Software

Every business process management software will have its own way of bringing together what you need. However, here are some must-have features that make this process much simpler:

  • Analytics: The ability to take raw data and put it in a form that helps you to make better, more-informed business decisions is a key feature.
  • Comprehensive reporting: Along with raw data, business process management software uses statistics and logic to get a clearer view of various processes.
  • Drag-and-drop form capabilities: A simple interface that allows users to move modules in place with little or no coding.
  • Real-time monitoring: When things change, the data should change along with it. Real-time monitoring that provides up-to-date performance lets stakeholders pivot when necessary.
  • Role-based routing: The ability to state the role of each team member with associated permissions easily.
  • Project management tools: Manage business processes, reallocate worker resources, and adjust tasks to fit your project’s critical path better.
  • Integration: Interoperability with popular complementary software applications makes it easier to create an ecosystem designed to expand its functionality and improve results.
  • Mobile support: Being on-the-go means needing to access the necessary information wherever. With a mobile support system in place, users can sync their devices across multiple areas.

Along with these features, look out for the use of machine learning, which can be used for more predictive analysis and to create more conversations with customers.

The Cost of Business Process Management Software

Because it’s a complex enterprise software line, the price can vary depending on a business’s requirements, which can include customization, backend coding, and deployment method. Prices range from free to thousands of dollars per month, but the good thing is that all offer a demo or a limited free trial. This gives companies the chance to test the software’s functionality and ask questions and understand if the support, integrations, and framework offered are something they can work with for the duration of their licensing commitment.