To start making phone calls via the internet, getting a VoIP service will do the trick. For homeowners, this is typically very easy, as it’s often a plug-and-play process. For companies, however, it’s not so simple. VoIP systems don’t always come with a one-size-fits-all type of installation process, so businesses that place and receive high […]
If your business or job involves managing patient information, you are likely subject to Health Insurance Portability and Accountability Act (HIPAA) regulations. Since 1996, HIPAA has served as a legal means to protect sensitive personal details, such as medical history, that might otherwise be useful to identify a specific individual. With the rapid increase of
A call routing system can leave a good impression on anyone attempting to get in touch with your team, ensuring a prompt greeting and efficient customer support process. Given the traditional and internet-based solutions available, there are a few aspects to consider when choosing the best system for your business. Traditional vs. VoIP Call Routing
In our digital era, seamless communication is essential for operational efficiency and customer satisfaction. But how can you achieve that without completely overhauling your existing tools? Enter Communication Platform as a Service (CPaaS). This solution melds communication features like voice, text, and video conferencing with existing digital tools, erasing the hurdles of backend infrastructure management.
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The main difference between predictive and progressive dialers is
A PBX (Private Branch Exchange) system lets you manage outgoing and incoming calls, along with internal communication. It uses both hardware and software to connect devices such as routers, phones, adapters, and servers. The term stems from the good ol’ days when manual switchboards and patch cords were the norm. However, technology has since made
VoIP calling is convenient because it’s easy to use, flexible, and affordable. It’s also subject to potential glitches and choppy sounds that may tempt you into using a landline instead. Some of the most common issues affecting VoIP calls are: Fortunately, you can do something about these issues—and most aren’t going to require you to
Porting a phone number to VoIP is simple. It may not seem like that at first sight, though. If you’re considering porting your landline number to VoIP, or your current VoIP number to a new service provider, you’re right to be cautious. After all, a simple mishap during the process could wall you off from
Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing them directly, rather than going through a main phone menu or operator. It’s a feature commonly used within Private Branch Exchange (PBX) systems, and many Voice over Internet Protocol (VoIP) providers support DID functionality in
Phone calls can mean the difference between making or losing money. That’s why you need to pick the right phone system for your business. In that case, you may be stuck between the two most popular choices—PBX or VoIP. PBX handles calls using traditional landlines in your office, while VoIP manages calls over the internet.