Business Communications

Without a Signed BAA, You Don’t Have HIPAA Compliant VoIP

If your business or job involves managing patient information, you are likely subject to Health Insurance Portability and Accountability Act (HIPAA) regulations. Since 1996, HIPAA has served as a legal means to protect sensitive personal details, such as medical history, that might otherwise be useful to identify a specific individual. With the rapid increase of

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Forget the IT Drama, A CPaaS Lets Your Product Wow Customers

In our digital era, seamless communication is essential for operational efficiency and customer satisfaction. But how can you achieve that without completely overhauling your existing tools? Enter Communication Platform as a Service (CPaaS). This solution melds communication features like voice, text, and video conferencing with existing digital tools, erasing the hurdles of backend infrastructure management. 

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Predictive Dialer Vs. Progressive Dialer | + 3 Alternatives

Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The main difference between predictive and progressive dialers is

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