Business Communications

When to Use Cloud Network Security (and When to Avoid It)

Many companies are using the cloud to run their business, so addressing Cloud Network Security (CNS) is a must. CNS is a set of practices and tools, including identity and access management, security monitoring, data encryption, and network security, that protect data and applications in the cloud.  For many companies, this comes down to protecting […]

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How IVR Analytics Fixes Call Flow Issues and Frees Up Agents

Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance.  IVR analytics is about understanding patterns and trends within customer behavior. Companies that use it often see lots of improvements, such as reduced

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