Alexander Graham Bell invented the telephone in 1876, and in 1915, he made the first-ever transcontinental (aka coast-to-coast) phone call. Now, the Public Switched Telephone Network (PSTN) that Bell helped pioneer is over a century old—and although we don’t need to speak with a switchboard operator to use landline telephones anymore, many of the core …
Is the PSTN Still In Use? Yes, But There Are Better Options Read More »
A softphone is a software-based phone system that allows devices like tablets, laptops, and cell phones to make and receive calls over the internet through a VoIP service. In general, softphones are popular because they’re cheaper physical phones, but their appeal is not limited to reduced costs alone. For example, mobility is another factor because …
A Softphone Makes Calling Faster, Cheaper, and More Flexible Read More »
In a world where time is money and patience quickly wears thin, Interactive Voice Response (IVR) technology can be a godsend for customer service interactions. If you have an IVR system in place, callers won’t get stuck on hold. Instead, they’ll be greeted by a friendly and knowledgeable virtual helper that gets the problem-solving process …
Why Customers and Companies Love Interactive Voice Response Read More »
If you’re on a phone or video call and you suddenly hear your own voice on a slight delay, you’re most likely experiencing mic echo. Even with modern calling technology, this scenario is still common and it can leave anyone feeling frustrated—especially when time is short and you need to present yourself as a polished, …
How To Fix Mic Echo Before Everyone Bails on the Call Read More »
To start making phone calls via the internet, getting a VoIP service will do the trick. For homeowners, this is typically very easy, as it’s often a plug-and-play process. For companies, however, it’s not so simple. VoIP systems don’t always come with a one-size-fits-all type of installation process, so businesses that place and receive high …
If your business or job involves managing patient information, you are likely subject to Health Insurance Portability and Accountability Act (HIPAA) regulations. Since 1996, HIPAA has served as a legal means to protect sensitive personal details, such as medical history, that might otherwise be useful to identify a specific individual. With the rapid increase of …
Without a Signed BAA, You Don’t Have HIPAA Compliant VoIP Read More »
A call routing system can leave a good impression on anyone attempting to get in touch with your team, ensuring a prompt greeting and efficient customer support process. Given the traditional and internet-based solutions available, there are a few aspects to consider when choosing the best system for your business. Traditional vs. VoIP Call Routing …
Smooth Call Routing Makes Your Company Look Competent Read More »
In our digital era, seamless communication is essential for operational efficiency and customer satisfaction. But how can you achieve that without completely overhauling your existing tools? Enter Communication Platform as a Service (CPaaS). This solution melds communication features like voice, text, and video conferencing with existing digital tools, erasing the hurdles of backend infrastructure management. …
Forget the IT Drama, A CPaaS Lets Your Product Wow Customers Read More »
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The main difference between predictive and progressive dialers is …
Predictive Dialer Vs. Progressive Dialer | + 3 Alternatives Read More »
A PBX (Private Branch Exchange) system lets you manage outgoing and incoming calls, along with internal communication. It uses both hardware and software to connect devices such as routers, phones, adapters, and servers. The term stems from the good ol’ days when manual switchboards and patch cords were the norm. However, technology has since made …
PBX: The Only 7 Things Today’s Companies Need to Know Read More »
