Business Communications

DHCP: When to Use it (and When Not to)

The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks and default gateway information. This process allows devices to communicate within the network and access the internet.  Automating this process, rather than manually configuring each device, can save a lot of time and […]

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How To Setup an IVR Call Flow to Maximize Containment Rate

Interactive Voice Response (IVR) technology is what a customer service call center uses to direct callers to the right department or help resource without the need for agent involvement. When done well, an IVR can assist most callers in finding their own answers and solving their own problems via automated self-service options, ultimately allowing the

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5 Signs You Should Upgrade Your Network Traffic Analysis

Threats on the internet change constantly, and so should your NTA (Network Traffic Analysis) solutions. Whether your system is an all-inclusive NDR (Network Detection and Response) solution, an NTA-based IDS (Intrusion Detection System) or IPS (Intrusion Prevention System), or a specialized NTA platform, it needs to be fine-tuned to stay ahead of threats such as

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How to Test a Call Center Integration Before Buying Seats

It’s no surprise that integrating business software with your contact center offers many benefits. For example, just by connecting CRM (customer relationship management) tools and VoIP (Voice over Internet Protocol) systems, your contact center can experience better data sharing and communication among agents, better customer service, greater interdepartmental collaboration, increased productivity, and improved call center

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