Our Top Picks

Adversus Logo
Adversus

People use telemarketing software for many reasons. Adversus, a British-based company, aims to make this a smooth and efficient process. You can make calls automatically with no wait time in between calls. You can determine the maximum number of calls you want to make, and you can automatically prioritize leads on your terms. A free trial is available, and pricing is based on a monthly or annual basis.

Pros & Cons

Pros

  • Has a powerful CRM feature
  • The live feature makes it easy to train telemarketers
  • Easy to set up

Cons

  • Only available on the cloud; no dedicated app for PCs and mobile

What Customers Are Saying

Some customers mention that, unlike their previous software providers, Adversus allows them to make outbound calls using mobile phone numbers. Others are pleased with the fact that the platform includes a powerful CRM feature. The customers indicated that this feature had saved them a considerable amount of money.

Summary

Adversus Logo
Adversus
  • Starting Price
    • Monthly: from $100/month
    • Annually: Monthly: from $90/month
    • Enterprise: Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Phone, Chat, Email
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
Bitrix24 Logo
Bitrix24

Bitrix24 offers free telemarketing software available both in the cloud and in-house. Once an account is created, agents can start to make calls from anywhere, whether at home or in the office. You can also purchase programs that offer more storage space and additional marketing features. Bitrix24 offers call logging, detailed reports, integration with in-house software, and built-in CRM. Telephony options are only available on commercial accounts.

Pros & Cons

Pros

  • Available on desktop (MacOS, Windows) and mobile (Android, iOS)
  • Available on-premise for Windows and Linux
  • Offer free trial and free version

Cons

  • No in-person or live online training

What Customers Are Saying

Customers were impressed by the availability of this platform as an app on multiple device platforms, including macOS, Windows, Android, and iOS. Furthermore, many customers said they appreciated its customer support, which can be accessed via email/helpdesk, forums/FAQs, chat, 24/7 live rep, and a knowledge base.

Summary

Bitrix24 Logo
Bitrix24
  • Starting Price
    • Cloud
    • Free: $0
    • Start+: $24/month
    • CRM+: $69/month
    • Project+: $69/month
    • Standard: $99/month
    • Professional: $199/month
    • On-Premise
    • Bitrix24.CRM 12: $1,490
    • Business 50: $2,990
    • Enterprise 1000: $24,990
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Phone, Email, tickets
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    No
CallFire Logo
CallFire

CallFire allows your agents to make multiple calls without having to dial numbers. Only when a person answers are they connected to an agent. You can use the software to leave an automated message on answering machines. CallFire integrates with your existing technology and is designed to be used by nonprofits, home-based telemarketers, and other services. A free trial is available, and pricing is available from a Pay As You Use model to a Pro model.

Pros & Cons

Pros

  • Full customer support (email, chat, 24/7 live rep, forums, knowledge base)
  • Offers free trial and free version
  • Powerful reporting

Cons

  • Only available as a cloud service

What Customers Are Saying

Many customers wrote in their reviews that it was easy to onboard their telemarketers onto the app. These users also mentioned that the call recording and reporting features were extremely useful in providing their business with feedback for caller training and lead generation. Remote workers frequently commented that logging in and setting up online was a breeze.

Summary

CallFire Logo
CallFire
  • Starting Price
    • Pro: $599/month
    • Grow: $299/month
    • Startup: $199/month
    • Lite: $99/month
    • Pay As You: 6¢/minute/text
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Phone
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
CallPro CRM Logo
CallPro CRM

Designed to allow you to double your call volume over other CRM systems, this software system is a scalable solution that fits your business needs, whether it's an enterprise operation or an SMB. Oriented towards outbound calling such as telemarketing and lead generation, CallPro CRM has a built-in CRM, which you can use for more complex campaigns or with a simple call script. CallPro CRM can also be combined with an email campaign to create dynamic lead generation.

Pros & Cons

Pros

  • Available on Windows desktop
  • Offers free demo
  • Supports multiple databases

Cons

  • Not available on Mac

What Customers Are Saying

Customers have noted that the primary call functionality of the app works as it should, with few issues. Even though most CRM features offer built-in email marketing, CallPro CRM customers praise it as well-integrated with the CRM functionality. Other customer reviews have highlighted that this platform has a feature that lists all the people from LinkedIn who are colleagues of the contact the telemarketer is currently looking at.

Summary

CallPro CRM Logo
CallPro CRM
  • Starting Price
    • Starter: £19.99/month/agent
    • Pro: £33.99/month/agent
    • Premium: £38.99/month/agent
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
CallTools Logo
CallTools

CallTools allows you to use the three main dialing modes to improve your sales. If you need to make many calls quickly, use a predictive dialer. If your campaign requires more research and time between calls, you can use the power of preview dialer. All three modes allow your agents to reduce the time spent dialing numbers. CallTools offers a 30-day free trial, and pricing is based on a custom quote.

Pros & Cons

Pros

  • Easy to use
  • Several third-party integrations
  • Robust lead capture and management

Cons

  • Limited collaboration tools
  • No workflow management

What Customers Are Saying

This platform's customers describe it as one of the most user-friendly and seamless solutions in the industry. According to their comments, CallTools is packed with features that enable its customers to customize all their campaigns and efficiently generate leads. Others laud it as a robust call center software, adding in their reviews that it performed better than most other platforms they used.

Summary

CallTools Logo
CallTools
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    Phone, Live Chat
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
ChaseData Logo
ChaseData

ChaseData is a web-based predictive dialer for outbound calls combined with a CRM that allows you to effectively manage every client. It’s a cloud-based solution, so you can scale it to fit the needs of your business. ChaseData’s interfaces are intuitive and easily understood. When a call is answered, your agent immediately receives the client’s historical data. Both a free trial and a free demo are available, and pricing is based on the size of your business.

Pros & Cons

Pros

  • Self-service portal
  • Ad hoc reporting
  • Answering machine detection

Cons

  • Limited email management
  • Doesn't support a ticketing system

What Customers Are Saying

Those who've used this platform believe it's improved their teams' efficiency. Among the benefits that ChaseData customers highlight is the ability to create auto-greetings, customize call outcomes, and generally tweak the platform to meet the needs of the business. Others praise this software's customer support team for always being available to assist.

Summary

ChaseData Logo
ChaseData
  • Starting Price
    • Small Business: $89/month/user
    • Professional: $139/month/user
    • Enterprise: $169/month/user
  • Free Trial/Demo
    Free Trial, Free Demo
  • Deployment
    Windows, Web-Based
  • Support Options
    Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
ContactSPACE Logo
contactSPACE

contactSPACE features CallGuides, a way to allow your agents to deliver more personalized and targeted information to clients and others. You can delegate clients’ records to particular agents or have agents “own” certain clients' records so the right agent is making the right call. This prevents agents from cherry-picking leads. contactSPACE also uses call time optimization so your agents are calling a lead at the most appropriate time.

Pros & Cons

Pros

  • Offers auction management
  • Provides call reporting
  • Offers campaign segmentation

Cons

  • Doesn't offer access controls or permissions
  • No automated routing

What Customers Are Saying

User reviews of contactSPACE often indicate that the platform is easy to implement. Some customers say it's cut their caller training costs as it's used effectively by various departments, including digital teams, data teams, contact care management, and outbound callers. In addition, contactSPACE users say it has an intuitive user interface.

Summary

ContactSPACE Logo
contactSPACE
  • Starting Price
    • Silver: $105/month/user
    • Gold: $139/month/user
    • Platinum: $175/month/user
    • Diamond: $239/month/user
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
CrankWheel Logo
CrankWheel

CrankWheel works with a telesales application called CrazyCall that allows you to make a visual presentation to a client while speaking with them over the phone. It’s a solution that works from your browser using your CRM, and the client doesn’t have to install anything. If a client isn't sitting in front of a computer, you don’t have to do the visual presentation. Crankwheel offers a free demo. It doesn't have a built-in CRM or an autodialer.

Pros & Cons

Pros

  • Available on the cloud, Windows, and Mac
  • Offers collaboration tools
  • Provides a CRM

Cons

  • No board meetings
  • No communication management

What Customers Are Saying

Customers comment in their reviews that compared to similar software, CrankWheel was easier to use. Some say they're pleased with the way CrankWheel allows them to see a client's screen when offering them remote assistance. Other customers say the app takes care of many mundane operations, leaving telemarketers free to focus on strengthening the relationship with clients.

Summary

CrankWheel Logo
CrankWheel
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Mac, Windows, Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    No
  • Built-in CRM
    No
  • Call Logging
    Yes
  • Call Recording
    No
Freshcaller Logo
Freshcaller

Freshcaller is a cloud-based call center software that integrates with Freshdesk, a cloud-based customer support software. You can set up a call center in about two minutes from your Freshdesk account, and you can answer calls from your Freshdesk dashboard and easily convert them into tickets. While there's no autodialer, it does feature built-in CRM. It offers a variety of pricing programs based on a per-agent per-month fee. Freshcaller offers a 21-day free trial.

Pros & Cons

Pros

  • Reporting is detailed and customizable
  • Offers great value for money as it has many features at a relatively low cost
  • Easy to configure

Cons

  • Better suited for call centers than for general businesses
  • Limited compatibility

What Customers Are Saying

Many distributed call centers have commented that it's a great softphone-based service. General businesses that used the app were happy with its rich feature set, with some commenting that it may even have more features than they need. Freshcaller is popular among companies that require either an internal IT help desk solution or product-oriented companies that need a customer-facing service desk.

Summary

Freshcaller Logo
Freshcaller
  • Starting Price
    • Phone System:
    • Sprout: $0
    • Blossom Annually: $15/agent/month + /pay/minute
    • Blossom Monthly: $19/agent/month + /pay/minute
    • Garden Annually: $29/agent/month + /pay/minute
    • Garden Monthly: $39/agent/month + /pay/minute
    • Estate Monthly: $59/agent/month + /pa
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Phone, Email
  • Auto Dialer
    No
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes

HoduCC, a web-based software, makes both inbound and outbound calls, so you can use it to deal with customers’ questions or contact clients about sales. It offers the three main modes of telemarketing: a preview dialer, a power/progressive dialer, and a predictive dialer. This allows you to use the dialer that best fits the needs of your campaign. You can also create customized reports. HoduCC offers a free demo.

Pros & Cons

Pros

  • Scheduled recording
  • SMS marketing management
  • Video call recording

Cons

  • No call list management
  • No caller ID

What Customers Are Saying

HoduCC reviews say the solution is scalable and secure, so it meets the needs of businesses of various sizes. Some of its most highlighted features include its autodialer and predictive dialer, which automatically adjust calls and transfers them to the appropriate person. This ensures a business's customers aren't left unattended even during busy hours.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    No
  • Call Logging
    Yes
  • Call Recording
    Yes

A cloud-based Software as a Service (SaaS) contact center product designed and developed in Australia, ipSCAPE integrates seamlessly with other applications to improve business practices and give you more insight into your customers. It aims to improve the customer experience and employees’ productivity. It offers call logging and call routing and has a built-in CRM and an autodialer. ipScape offers a free demo, but information on pricing is available only through a custom quote.

Pros & Cons

Pros

  • Offers campaign management
  • Good reporting and analytics
  • Good third-party integration

Cons

  • Available on the cloud
  • No free trial or free version

What Customers Are Saying

Operations managers say this solution equips them with all the features they need to optimize performance. ipSCAPE lets them change their IVR, add new agents, and add or remove campaigns. Other customers have indicated that this platform is easy to implement and scale. They were also happy with its customer support service, which they say responded quickly and helpfully.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
KOOKOO CloudAgent Logo
KOOKOO CloudAgent

KOOKOO CloudAgent is a web-based contact center product that requires no installation and is available as either an inbound system to deal with customers’ queries or an outbound system to make marketing calls. The inbound product allows customers to use the phone, chat, or text to speak with an agent, while the outbound product offers the use of active, preview, or power/progressive dialers. It doesn't have a built-in CRM. A 14-day free trial is available.

Pros & Cons

Pros

  • Easy to use
  • Excellent support
  • Highly customizable

Cons

  • Available only on cloud

What Customers Are Saying

According to customer reviews, KOOKOO CloudAgent is easy to use. Some mentioned that they liked the customizability of its report templates. Other aspects of the platform that customers highlighted were its flexibility and customizing options. They also noted that KOOKOO's customer service team was prompt to reply and follow up until the issue had been satisfactorily resolved.

Summary

KOOKOO CloudAgent Logo
KOOKOO CloudAgent
  • Starting Price
    • Small Business: $49.99/month
    • Kookoo with Local Number: $49.99/month
    • Kookoo with Toll Free: $59.99/month
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Phone, Email
  • Auto Dialer
    Yes
  • Built-in CRM
    No
  • Call Logging
    Yes
  • Call Recording
    No
Ozonetel CloudAgent Logo
Ozonetel CloudAgent

This is a Windows and web-based software that offers a variety of products to help you create a call or contact center. The call center software is available as either an inbound product or an outbound product, depending upon whether you need to answer customers’ queries or contact clients about sales. It doesn't have a built-in CRM or an autodialer. The Basic Plan cost is $25 per agent per month, while enterprise solutions are custom quote-based.

Pros & Cons

Pros

  • Available on cloud and Windows
  • Feature-rich
  • Easy to use

Cons

  • Limited customizability

What Customers Are Saying

Ozonetel CloudAgent customers frequently comment that the software has a rich set of features, which means it offers good value for its price. They continue to say that it integrates well with its native CRM tool and third-party CRM tools. On the downside, some customers complained that they couldn't customize the page colors and layouts for admins.

Summary

Ozonetel CloudAgent Logo
Ozonetel CloudAgent
  • Starting Price
    • Basic: $25/agent/month
    • Pro: $45/agent/month
    • Pro Plus: $55/agent/month
    • Enterprise & BPO: Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Windows, Web-Based
  • Support Options
    24/7 (Live Rep)
  • Auto Dialer
    No
  • Built-in CRM
    No
  • Call Logging
    Yes
  • Call Recording
    Yes
PhoneBurner Logo
PhoneBurner

Available as either a web-based, cloud, or SaaS product, PhoneBurner is an outbound telemarketing product. It focuses on power/progressive dialing and offers a built-in CRM. Your agents can leave prerecorded voicemails for clients who don’t answer. You can also send an email with one click. It has call logging, call recording, and reporting functions but doesn't have an autodialer. PhoneBurner offers a free trial with no credit card required.

Pros & Cons

Pros

  • Appointment scheduling
  • Calendar management
  • Document management

Cons

  • No access control/permissions
  • No activity dashboard

What Customers Are Saying

Customers find this platform easy to use. Some say they were able to significantly increase the efficiency with which they made calls, emails, and voice mails. Other customers mentioned that they had used several telemarketing solutions before finally settling on this one because of its excellent service delivery. A few customers do, however, note that they'd like to see better integration with Salesforce.

Summary

PhoneBurner Logo
PhoneBurner
  • Starting Price
    • Free Version Available
    • Unlimited Dialing Monthly: $149/month/user
    • Unlimited Dialing Annually: $126/month/user
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Phone, Email
  • Auto Dialer
    No
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
Qubicles Logo
Qubicles

A call center blockchain company, Qubicles has a unique approach. Based on the gig economy, Qubicles connects call center businesses with verified and qualified agents around the globe. It also offers agents and customers the chance to earn cryptocurrency rewards — agents for their products and customers for taking surveys. Pricing is based on a silver or gold package of professional support. Qubicles also offers a free, no professional support model.

Pros & Cons

Pros

  • Offers alerts and escalation
  • Answering machine detection
  • Branch scripting

Cons

  • Doesn't offer account management
  • Doesn't offer batch communication

What Customers Are Saying

In addition to the platform's ease of use, good call quality and excellent customer support are among the benefits customers wrote about in their reviews. Other customers indicated that the software's setup was easy and didn't require much technical knowledge. In addition, users often mentioned that they were pleased with the scalability, cost-effectiveness, and flexibility of Qubicles.

Summary

Qubicles Logo
Qubicles
  • Starting Price
    • Free Support Available
    • Silver Support: $249/month
    • Gold Support: $999/month
  • Free Trial/Demo
    Free Support Available
  • Deployment
    Web-Based, iPhone / iPad
  • Support Options
    Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
Tentacle Logo
Tentacle

Developed and based in India, Tentacle’s mobile app lets you turn your smartphone into a call center. No hardware or software is needed. You can use it for inbound or outbound calling. It offers a built-in CRM, call logging, and call recording features. Generated reports allow you to see where your agents need additional training. It doesn't offer auto-dialing or call routing. Tentacle does offer a free demo, but pricing is only available through a custom quote.

Pros & Cons

Pros

  • Offers free trial and free version
  • Easy to implement and use
  • Built-in CRM

Cons

  • Doesn't offer a native desktop app

What Customers Are Saying

Reviews of this software are generally positive, with customers saying it's a good CRM solution for telemarketing and managing customers. Users have noted the web app has a highly responsive design that makes it easy to access and use on both mobile and desktop. In addition, they say it's easy to set up; all they had to do was sign up, upload their customer contacts, and start calling.

Summary

Tentacle Logo
Tentacle
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Android
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    No
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
VICIdial Logo
VICIdial

A popular open-source call center software, VICIdial has no per-user license fees and is completely free for anyone who wants to use it. It offers over 2,000 features and allows agents to handle both inbound and outbound calls, as well as other forms of communication such as email and chat, all from the same screen. The company makes money from support, training, and hosting services. Pricing for any of these additional services is available through a custom quote.

Pros & Cons

Pros

  • Ad hoc query
  • Built-in database
  • Call reporting

Cons

  • No automated routing
  • No caller profiles

What Customers Are Saying

Customers expressed satisfaction about being able to integrate the platform's chat feature into any third-party website. They said this feature directly linked their telemarketers with current and prospective customers. However, some customers have complained that the app doesn't maintain a unified history of the emails, calls, and chats for each client. They say this would have been useful in giving telemarketers an overview of the progression of a customer's interactions with the business.

Summary

VICIdial Logo
VICIdial
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Phone, Email
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
Vocalcom Logo
Vocalcom

Available either on the web or on your company’s machines, Vocalcom uses every form of communication, including social media, to improve your customers' relationship with your business. Although it does not have a built-in CRM system, it does allow for integration with your existing CRM database. Vocalcom can be used for inbound or outbound calling. It doesn't have a call routing feature. A free demo is available, and pricing is based on a custom quote.

Pros & Cons

Pros

  • Offers access control/permissions
  • Digital signature
  • Knowledge base management

Cons

  • No call list management
  • No lead generation

What Customers Are Saying

Companies that use Vocalcom comment that it has simplified their communications with their customers, thanks to the platform's reliance on artificial intelligence. As a result, they've seen improvement in customer loyalty and satisfaction. Other customers were happy with how easy it was to set up and start using the platform, with some claiming it took them less than an hour.

Summary

Vocalcom Logo
Vocalcom
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Auto Dialer
    Yes
  • Built-in CRM
    No
  • Call Logging
    Yes
  • Call Recording
    Yes
Voiptime Cloud Logo
Voiptime Cloud

A cloud-based call center product, Voiptime Cloud works across all forms of communication, including voice, text, SMS, and email. Agents can focus on inbound or outbound calls or work on a blended model. Agent performance can be measured with call recording, live call monitoring, or quality assessment reports. Integrate your own CRM system or use its built-in CRM. A 14-day free trial is available, and pricing is based on a custom quote.

Pros & Cons

Pros

  • Remote access and control
  • Real-time analytics
  • Multicountry

Cons

  • No voice mail
  • No spam blocker

What Customers Are Saying

Customers feel this is great software for generating leads and managing their customers. Voiptime customers say the app has enhanced the performance of their sales departments or teams, as it enables them to identify and take advantage of more opportunities to sell. A few customers added that the reporting capabilities of this solution could do with some improvement. Overall, though, users seem to be satisfied.

Summary

Voiptime Cloud Logo
Voiptime Cloud
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Phone, Ticket, Chat
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes
Ytel Platform Logo
Ytel Platform

Ytel’s platform allows you to communicate with clients via call or text and track your interactions with them. Ytel offers an autodialer, call logging and call reporting, the creation of reports that show the effectiveness of your campaigns, a built-in CRM, and integration with other software tools. A free demo is available, and pricing is based on several factors that depend upon how you use Ytel, including a free starter app.

Pros & Cons

Pros

  • Offers appointment scheduling
  • Offers campaign planning
  • File transfer

Cons

  • No activity tracking

What Customers Are Saying

Users generally commend the quality of this telemarketing solution. Its customers recommend it for businesses that prioritize the number of contacts over the quality of calls. On the downside, the platform doesn't automatically record calls. However, customers were happy with how easy it is to create and sort reports once setup is completed properly.

Summary

Ytel Platform Logo
Ytel Platform
  • Starting Price
    • Software Apps
    • Contact Center
    • Human Agent License: $99/month
    • AI Agent Licenses: $1,500/month
    • Local SMS: $0.005
    • Local Phone Number: $1/month
    • Inbox
    • Human Agent License: $99/month
    • Text Enable your Number: $1
    • Local SMS: $0.005
    • Local/Toll Free Number: $1/
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Phone, Email
  • Auto Dialer
    Yes
  • Built-in CRM
    Yes
  • Call Logging
    Yes
  • Call Recording
    Yes

How We Chose the Best Telemarketing Software 

In the 21st century, telemarketing has become a key element of business for many organizations and having a vibrant, engaged and focused call center is important. It’s also important to know why you want a call center and how you plan to use it before selecting the correct software. We based recommendations on the criteria below.

Telemarketing Features 

Whether you want to use a preview dialer, a predictive dialer, or a power/progressive dialer for your call center, you'll want to review the different telemarketing features available with each product. We recommend software that offers features such as call routing, call logging, and call recording.

Built-In CRM

When an employee has immediate access to a customer record, they won't need to go hunting for the record and the customer won't have to wait. A built-in customer relationship management (CRM) solution also saves the user from the cost and inconvenience of using a separate CRM solution.

Reports

Knowing if calls are being answered by a person or an answering machine, as well as knowing the number of dropped calls, is an important factor in using telemarketing software successfully. Detailed reports help the user assess and improve their telemarketing practices.