How We Chose the Best Robotic Process Automation Software

In the course of running a business, certain tasks inevitably need repeating over and over again. Luckily, there are numerous technological tools at your disposal to help reduce repetition and enhance workflow. Robotic process automation software does exactly what its name suggests: It takes care of computer-based procedures, from moving data to making calculations, so you and your employees don’t have to. To decide between the best robotic process automation applications around, we’ve compiled a list and assessed each option according to the following criteria:

Robotic Process Automation Features

A lot of RPA software offers similar features, but you’ll likely need some more than others. We check to see what tools a company includes in its robotic process automation software. In particular, image recognition, code-free development, and a process builder are worth noting.

Automation Types

There are two types of RPA programs: attended and unattended. We examine whether or not the software has an option for both or just one.


Whenever you install new software, it’s imperative that it integrates as seamlessly as possible with any related applications. The best robotic process automation software should include pre-built capabilities for tools related to RPA, such as CRM (customer relationship management) and ERP (enterprise resource planning) software.

The Best Robotic Process Automation (RPA) Companies of 2021

Best Robotic Process Automation Badge

The 10 Best Robotic Process Automation Software of 2021

Automation Anywhere

Automation Anywhere
Since most of the best robotic process automation software involves the same features, companies have to find innovative ways to differentiate themselves from their competitors. Artificial intelligence (AI) isn’t quite a gimmick, but it is something Automation Anywhere pushes as a primary feature.

The Automation Anywhere website is dense with information and related solutions, but the main RPA software it offers is the Enterprise package. This includes AARI (Automation Anywhere Robotic Interface), a proprietary “digital assistant” that can handle all the processes you need across your entire business network.

The main way it does this is via intelligent automation, a combination of typical RPA functions and AI. This feature is different from normal RPA because the AI observes your employees’ activities, then copies and, where possible, improves upon them.

Automation Anywhere also features detailed reports and smooth integration so you can get it up and running as quickly as possible.

PriceFree Trial/DemoFeatures
Free version available
Cloud Starter Pack: Starts at $750/month billed annually
Free Trial>Attended and unattended bots
>Windows, web-based, and cloud-based deployment
>iPhone/iPad and Android mobile apps
>More features at Automation Anywhere

Pros & Cons of Automation Anywhere Robotic Process Automation Software

The Cloud Starter Pack is a viable option for small businesses, but at the cost of Automation Anywhere’s best features. It also can’t handle most of the software’s add-ons. You do get up to 10 bots, though, both unattended and attended. Plus, it’s possible to get insight reports on those bots to see how well they’re running their processes. Furthermore, the software is available at no cost for students and developers as a Community Edition.

>Affordable small business option
>Students and developers can get the Community Edition for free
>Insight reports
>Only the Enterprise package comes with the full range of features

What Customers Are Saying

Clients appreciate how Automation Anywhere streamlines workflow, stating “we can automate our repetitive and mundane task in one click only.” It’s also considered by users the “Most Accessible RPA Tool in the market” and “Provides The Highest Security With A 256-Bit Encryption Credential Vault,” so clients feel safe using it.


Camunda offers two main robotic process automation options: one for large-scale businesses and the other for any company that prefers to use RPA in a cloud-based environment. Both share much the same features, however, so let’s take a look at what’s available.

Camunda is lightweight, developer-friendly, and works out of the box but also includes a REST API for a custom user interface. As such, Camunda’s robotic process automation can be embedded inside Java applications or used as a stand-alone application.

It also includes optimized reports, an employee-targeted task list application, seamless integration, and BPMN process modeling. This latter feature is what drives the automation service. The Camunda BPMN workflow engine lets you effectively “draw” workflow diagrams that are easy to understand and implement.

If you prefer to be a bit more hands-on with RPA software, Camundo has Operate, a dashboard from which you or your employees can monitor workflow processes and make any desired tweaks.

PriceFree Trial/DemoFeatures
1-server license (Pro): $999
1-server license (Basic): $899
5-server license (Pro): $3,999
5-server license (Basic): $3,599
Site license (Pro): $5,999
Cloud license (Pro): $6,999
Country license (Pro): $9,999
World license (Pro): $14,999
Free Trial>Image recognition
>Detailed analytical reports
>Seamless integration
>More features at Camundo

Pros & Cons of Camundo Robotic Process Automation Software

While expensive, Camundo’s software is developer-friendly and purpose-built with REST API capabilities. This is excellent news if you or your employees are technically minded. It allows for deep customization and detailed reports. If you don’t know your DMN from your BPMN, Camundo RPA still works out of the box, but some coding knowledge would be beneficial.

>Detailed reports mean every process has full visibility
>The cloud version has a free trial, but it’s in beta so may not be entirely reliable

What Customers Are Saying

Camunda’s robotic process automation software is used in over 190 countries by 100,000 people, which gives you an idea of how popular it is. The software’s readability is top of the features many customers like, as “Using BPMN, we can show all orchestration models to our colleagues without having problems explaining it.”

HelpSystems Automate

HepSystems Automate RPA software forms one of the company’s many IT solutions. It offers three RPA options: Automate Desktop, Automate Plus, and Automate Ultimate. Each is tailored to a specific business size, but they all offer much the same benefits.

The three core features of HelpSystems Automate’s software include no-code automation, unrestricted bots, and unmatched value. The latter refers to scalability and integration, which HelpSystems claim is worth five times the value of other RPAs.

As for no-code automation, the provider aims to make its products accessible to non-IT personnel by offering over 600 pre-built actions and form-based development. Unrestricted bots refers to both unattended and attended bots that can be deployed to run concurrent tasks.

However, it’s worth noting that only the Plus and Ultimate options include API so you can more easily integrate the software with any existing application.

PriceFree Trial/DemoFeatures
Automate Desktop (Small-scale RPA): $3,600/year
Automate Plus (Scalable RPA): $15,000/year
Automate Ultimate (Unlimited RPA): $90,000/year
Free Trial>Attended and unattended bots
>Front- and back-end pre-programmed processes
>Detailed reports
>More features at HelpSystems Automate

Pros & Cons of Automate Robotic Process Automation Software

It’s worth bearing in mind only the Ultimate package comes with the full suite of RPA options, such as HA/DR Instance and coding capabilities for technical developers. The Plus version has security reports and workflow functionality, but the Desktop option only includes the bare minimum of features. That said, the software offers scalable infrastructure, regardless of the size of your business, although all options are pricey.

>Ultimate option comes with unlimited bots
>Scalable infrastructure at all levels
>The Desktop version only covers a single installation of the software
>Every RPA package is on the pricey side

What Customers Are Saying

The fact that HelpSystems Automate suite operates within a single framework helps customers save money. “Custom scripting would have cost tens of thousands of dollars,” notes one client. Customer support is something many customers value, too, as one user states: “If I do have a question, I call tech support, and they’re very knowledgeable.”


Even though this is a list of the best robotic process automation software, some companies make a special effort to stand out. Kryon claims to be the very best RPA and the only one that delivers analytics, direct deployment, and process discovery in one platform. That’s debatable, but it does at least provide some very useful features.

For starters, Kryon’s platform is a Full-Cycle Automation Suite that uses AI to run every conceivable function you need. It examines your network and decides which processes require automating, then acts accordingly.

If you’re concerned about the RPA taking complete control, don’t worry. After Kryon identifies tasks to automate, it then delivers detailed reports that you can tweak and approve. Once you’ve done this, it’s possible to either fully automate bots, attend them, or use a hybrid mixture of these two options.

Finally, Kryon’s software lets you keep track of key performance indicators even after bots have been deployed. That way, you can continue to analyze and finesse any processes to get the best possible result for your business.

PriceFree Trial/DemoFeatures
Custom QuoteFree Trial>Image recognition
>Proprietary machine learning technology
>Full scalability
>More features at Kryon

Pros & Cons of Kryon Robotic Process Automation Software

Plenty of the best robotic process automation software companies offer out-of-the-box solutions, but Kryon promises to do literally everything you need. As such, it’s not clear how customizable it is, other than via tweaking processes after reports. Moreover, pricing isn’t available without requesting a quote. In any case, Kryon claims to cut implementation time by 80% while increasing staff efficiency by 70% — which should be music to anyone’s ears.

>All-in-one package
>70% increase in staff efficiency
>No pricing structure available without contacting the company
>Unclear as to how much customization it actually offers

What Customers Are Saying

As you might expect for a company that claims to be the only true all-in-one RPA solution, customer satisfaction is high. “Kryon’s platform is easy to use,” notes one client, with “pre-built advanced commands” that can be easily implemented. Scalability, too, is something customers appreciate as “scaling up and down can be done in just a few simple steps.”

Nice Systems

Nice Systems
Just as some companies claim to offer the best robotic process automation software, others assert that their solution is the only one that has certain features. Nice falls into the latter camp, but let’s see if it can back up its claims.

Nice purports to offer the only solution that delivers attended and unattended bots. While this assertion is obviously untrue, it does provide seamless integrations with a plethora of other native solutions, as well as third-party applications.

Innovation is something many RPA companies bring to the table, and the Nice option is called Automation Finder. In practice, it uses a combination of machine learning and desktop analytics to discover which processes would be best to automate.

Everything else Nice Master Robotic Process Automation promises is effectively the same as other options, from increased employee workflow to reduced labor costs.

PriceFree Trial/DemoFeatures
Custom QuoteFree Trial>Automatically maps employee processes
>Attended and unattended bots
>Actionable insights
>More features at Nice Systems

Pros & Cons of Nice Robotic Process Automation Software

Nice doesn’t appear to bring anything new to the table, which is fine if the cost is reasonable. However, there are no prices listed on the site, which suggests it could be on the expensive side. Despite its false claim mentioned above, Nice is still a top-notch provider that’s easily scalable, with a host of native integrations. The software also merges with other leading technology, including machine learning.

>Easily scalable
>Native and external integrations
>No pricing options readily available
>False claims about the software’s uniqueness

What Customers Are Saying

Users state Nice RPA “is the best solution for robust development, reducing implementation time for both assisted and unassisted automations.” Another client says, “Automation has helped us to improve the speed and accuracy of our service.”

Nintex RPA

Saving time and money are two of the biggest selling points of any RPA. Nintex makes these part of its initial promise, along with improving both the employee and customer experience. Let’s take a look at how it accomplishes these goals.

The Nintex RPA platform breaks its functions down into three facets: management, automation, and optimization. For example, Nintex allows an employee to note that a particular document needs forwarding every day. After consultation and planning, staff can configure the Nintex RPA to automate this specific process, sending the document wherever it needs to go.

This feature is fairly common in the best robotic process automation applications, but Nintex makes it clear via a streamlined diagram layout that’s easy to follow. Plus, its platform incorporates DocGen. This is an interesting feature that automatically creates digital documents and then, as part of the platform’s RPA software, delivers them to wherever they need to be.

PriceFree Trial/DemoFeatures
Nintex Promapp Standard: Starts under $950/month
Nintex Promapp Enterprise: Starts under $1,350/month
Free Trial>Web-based, cloud, and SaaS deployment
>E-signature capabilities
>Data visualization
>More features at Nintex RPA

Pros & Cons of Hasoffers By Nintex Robotic Process Automation Software

Most RPA software focuses on streamlining general process and workflow, but Nintex takes it a step further by providing practical tools that businesses can actually use: DocGen and eSign. The clear RPA flow diagram capability also helps make the software quick and easy to implement, with a host of integration options, too. Meanwhile, in-depth analytics provide insightful data to ultimately improve workflow. A noticeable downside of Nintex is that its price could be more than a small business’s budget.

>Useful DocGen and eSign tools included
>Detailed analytical reports
>Nintex Connectors allow easy integration with multiple business applications
>Price could be prohibitive to smaller businesses

What Customers Are Saying

Various users comment on how Nintex’s RPA is “Easy to use, which makes adding new processes straightforward” as well as how it can be used to “automate everything from employee onboarding to collecting e-signatures as part of a sales process for employee recognition.”

Pega Platform

It’s a given that RPA, once initiated, works as it should. Almost every company that offers robotic process automation makes 100% efficiency a feature. However, the Pega Platform is different. Not only does it acknowledge that RPA can break if an application changes, but it also provides an answer to this.

X-ray Vision is one of Pega’s most pertinent features, as it uses AI to self-heal any broken or changed automation processes. Another tool that ties into something rarely mentioned regarding the best robotic process automation software is how integration with other applications cuts down on silos. These processes don’t only reduce the workload but help to bring different departments closer together.

Pega also has a feature similar to a few other companies’ software. Desktop mining monitors employees’ work habits and uses machine learning to pinpoint potential automation processes.

PriceFree Trial/DemoFeatures
Enterprise Starter: $90/user/monthFree Trial>Unattended bots
>Self-healing processes
>More features at Pega Platform

Pros & Cons of Pega Platform Robotic Process Automation Software

The Pega Platform puts a lot of focus on your customers, not just your business. This holistic approach is further underpinned by a host of built-in features. From bot-specific emails to chatbots and virtual assistance, Pega offers a streamlined business solution

You can automate any customer-related tasks just as easily as interdepartmental work. The software doesn’t have image recognition tools, though.

>A bot specifically for email duties
>Chatbots and virtual assistants
>Low-code app development
>No image recognition capabilities
>No attended bots

What Customers Are Saying

Pega Platform works wonderfully for a variety of businesses, with many customers stating how they’re “able to target the implementation of automations that hit our customer needs [and] our employee needs.” Plus, users appreciate Pega’s scalability; as a business grows, “it’s great to know Pega already has integrated capabilities like RPA and A.I. ready to go.”

UiPath RPA

UiPath uses a bright, cheerful website that promotes how the company “make robots so people don’t have to be robots.” This sentiment is a core tenant of the best robotic process automation software, so it’s a refreshing change to see an RPA company openly acknowledge it.

There’s even a handy example of the UiPath RPA available that shows a bot downloading a resume, checking it, then rejecting the candidate for not meeting the right criteria. One key ingredient in RPA is that you can tell bots to do something exactly the way you want and they’ll operate to your standard every single time.

A feature related to this is the ability to test bots before they go live. If you’d rather jump right in, UiPath RPA includes hundreds of pre-built routines in a drag-and-drop interface for enhanced accessibility.

UiPath is packed with various business solutions, many of which are related to RPA. However, with so many functions, inevitably, a few might not be as useful or relevant as they should be, as we mention below.

PriceFree Trial/DemoFeatures
Custom QuoteFree Trial>Windows, Web-based, cloud, SaaS, iPhone/iPad, and Android deployment
>Pre-built processes
>RPA Studio
>More features at UiPath RPA

Pros & Cons of UiPath Robotic Process Automation Software

Some of the best robotic process automation applications incorporate machine learning to identify processes to automate. UiPath hasn’t implemented anything similar yet, so its answer is a “task capture” feature. It records what you’re doing, then sends a report to your dev team. It’s only a matter of time before this is made redundant, though.

>Automated reports
>Task capture
>No machine learning feature
>Uses soon-to-be obsolete tools

What Customers Are Saying

As one client puts it: “We chose UiPath’s RPA because it is structured to allow even beginners to use it with ease, and it also provides quick technical support.” This sentiment is echoed by many other users, as well as how UiPath empowers employees to automate their tasks: “Once you teach people how to use the tools, the level of innovation people generate themselves is amazing.”


VisualCron may be one of the lesser-known options on our list of the best robotic process automation software, but that doesn’t mean it’s not a worthy contender. In fact, it boasts a frankly staggering array of automation features that could put other RPA applications to shame.

As the site notes, RPA doesn’t replace Service Oriented Architecture (SOA) or Business Process Management Systems (BPMS) but rather complements them. The software does this through features such as extended logging, error and flow handling, and over 300 ready-made tasks.

There are dev-friendly RPA programs available, but VisualCron joins others on our list that promises an easy-to-use interface and no need for programming skills. However, if you or your IT team prefer to get your hands dirty, coding is covered by the software’s application programming interface.

Lastly, it’s possible to get VisualCron with either a basic or professional license. As you might expect, the pro license includes substantially more features, but the basic may well be sufficient for a small business.

PriceFree Trial/DemoFeatures
Custom Quote45-Day Free Trial>Pre-built tasks
>API support
>User-friendly interface
>More features at Visual Cron

Pros & Cons of VisualCron Robotic Process Automation Software

Its availability is limited to Windows, which could be seen as a disadvantage. Still, VisualCron offers powerful cloud-based and virtual machine automations. Otherwise, it covers both coders and non-coders and has one of the most generous free trials of any RPA on our list.

>45-day free trial with full functionality
>Cloud-based automation
>Virtual machine automation
>Only available on Windows

What Customers Are Saying

VisualCron makes a point of being driven by customer feedback, so if users want to see a feature, there’s a good chance they’ll get it. It’s “very intuitive [with] lots of good online support threads,” claims one user. Other testimonials conclude that “there are other products out there that do the same thing and cost thousands of dollars. We were thankful to find a product that was priced so we could make it part of our solution.”

Workfusion Intelligent Automation

Our final recommendation for the best robotic process automation software is another platform popular with different business sectors. Workfusion Intelligent Automation offers seamless integration, advanced analytics, and promises to be up and running within 12 weeks.

RPA is suited to every type of business, but some processes have targeted uses. Workfusion’s pre-built bots specialize in running tasks related to anti-money laundering, account opening, and Know Your Customer (KYC) routines common to financial institutions.

It’s also possible to manage automation tasks manually, using simple-to-follow flow diagrams. These can then be tweaked accordingly, should you wish to alter any existing process. Related to this, Workfusion Intelligent Automation bots can learn as they work, refining processes themselves or finding new tasks to automate.

If your business has an IT team, they’ll be happy to know the Workfusion RPA platform includes deployment and orchestration capabilities: isolate workflows, log and monitor bot activity, and more.

PriceFree Trial/DemoFeatures
Custom QuoteFree Trial>Process builder
>Attended and unattended bots
>Pre-packaged connectors and API
>More features at Workfusion

Pros & Cons of Workfusion Robotic Process Automation Software

Workfusion Intelligent Automation comes with a range of ready-to-use bots, which is always a boon in terms of RPA. A lot of the prescribed tasks seem more suited to the financial sector, though. Twelve-week implementation is touted as a selling point, but there are RPA options that deploy faster. Still, it hosts out-of-the-box solutions and customizations for coders and non-coders.

>Promises out-of-the-box functionality
>Customization capabilities for coders and non-coders alike
>Best suited to insurance, banks, and other financial businesses
>12 weeks is quite long for RPA deployment

What Customers Are Saying

Workflow Intelligent Automation proves especially popular with banks, as users from this sector note: “We’re on track to achieve a huge return on investment, with a more compliant and efficient process.” Another customer remarks: “Workfusion takes care of 211 processes, saving the [business] $2.5 to $3 million a year in labor costs.”

What Is Robotic Process Automation Software?

As you’ve seen from our list, the best robotic process automation software replaces human labor by automating tasks. It’s frankly a little nuts just how many processes you can use RPA for. These can include filing electronic reports, checking application forms, even setting up new customer accounts.

The way RPA does this can differ slightly from software to software. Some of the companies on our list use machine learning or artificial intelligence to determine which tasks to automate. Others allow you, your IT team, or even your normal employees to choose tasks.

The result is always the same, though. Whichever RPA platform you use creates bots, and these set to work doing the things you have (or the software has) tasked them to do. Bots never interfere with your typical workflow or disrupt an established process, except to speed these things up.

Some of the best robotic process automation software also lets you attend the bots — this means you have full control over them: where they go in your network, what they do, and how they do it. Other RPA applications include unattended bots that work things out for themselves and go wherever they think they’re needed.

Both have benefits, as does RPA overall. We’ll look at these benefits in greater detail now.

Benefits of Robotic Process Automation Software

There are plenty of reasons RPA can help your business, no matter its size. The most obvious advantage of using the best robotic process automation software is that it saves everyone’s time in the business. It also reduces costs.

If you and your employees aren’t spending time on the same boring, repetitive tasks every day, you’re free to focus on more valuable activities. Whether this means you’re busy with a  particular project, using the extra time for an important meeting, or helping employees with something, RPA enhances workflow.

Take a look at any of our recommended RPA applications and you’ll see that employee efficiency is one of the top selling points. The best robotic process automation software adds a substantial percentage to your workflow, with some companies promising as much as an 80% increase in staff effectiveness.

If your employees are working better, faster, and with more focus, it only helps your business. Related to this fact, RPA can cut down on staff needing to work extra hours or even reduce the cost of hiring extra employees.

Compliance, security, and standards are three other areas of your business that can benefit from RPA. Bots never make mistakes, never get tired, and never break any rules. They run a task until they’re either programmed to stop or you manually stop them. Cutting out the chance for human error means you can ensure processes, even ones involving sensitive data, are done exactly right 100% of the time.

Must-Have Features of Robotic Process Automation Software

Of course, the only way you can guarantee your business reaps these benefits is if the RPA software you choose has the right features for you. We mentioned a few key criteria at the top of the article, but now we’ll highlight a few other features worth looking for from an RPA application.

  • Attended bots are a popular option for those who prefer to maintain some control over the tasks and processes handled by RPA software. With them, you (or your staff ) can tell them what to do, as well as when and how to do it.
  • Unattended bots run automatically and don’t need to be given instructions. Often, they’ll be part of RPA software that discovers tasks to automate by itself.
  • Machine learning/artificial intelligence is usually linked with unattended bots, but not always. The best robotic process automation software with this feature typically finds tasks to automate or even sets up a process cycle to evaluate and evolve automation duties constantly.
  • Customization is a key feature of many RPA programs. Sometimes, this extends to the bots; other times, the software’s framework is customizable. For example, many of the RPA solutions we’ve looked at include connectors. These are used to aid scalability, as well as implement add-ons.
  • Studio environments are features that, depending on the RPA company, either allow code or non-code development. If you’re a keen developer or your business uses devs, an RPA with API capabilities enables you to tweak the software to suit your needs.
  • Likewise, the non-code studio features often use drag-and-drop interfaces to simplify task processes. The latter option is especially helpful if you want to give your employees a degree of autonomy.

The Cost of Robotic Process Automation Software

Many of the best robotic process automation software options incorporate a high degree of user-friendliness, often in the form of dashboards and accessible bot customization. Therefore, user experience is rarely the most prohibitive factor when choosing an RPA program.

Instead, the cost of an RPA platform tends to be the one thing that prevents smaller businesses from taking advantage of its features. Since most RPA companies offer similar tools, it’s worth paying attention to how the pricing is worked out.

Some of the best robotic process automation software charges per user, others per month or year. It’s not uncommon to find RPA for as low as $15 per user and as high as $90,000 a year. If you run a small business, it’s worth paying attention to how many bots you get for your money and if the software suits your needs.

For instance, if you or your employees don’t know how to code, you don’t want to fork out for an RPA that makes API a key feature. Likewise, if you love to develop and want to work with programming bots, you won’t want to pay for a solution that doesn’t let you do this.

Ultimately, you know what’s best for your business. Plus, every RPA company we’ve recommended offers a free trial, so don’t be afraid to take advantage of these. Shop around and find the right RPA for you.