Our Top Picks

Atera is a remote monitoring and management solution that helps IT professionals manage and monitor different facets of their business. The software comes with comprehensive capabilities, including IT management, chat reports, patch management, ticketing, free remote access, built-in PSA, billing, help desk, and alerts.

Atera's key features include real-time alerts, integrations, remediation management, reports, network monitoring, and deployment management. Users can employ this solution to resolve, manage, and maintain clients' problems no matter the location or time.

Summary

  • Starting Price
    • Pro:$79/month/technician
    • Growth:$119/month/technician
    • Power:$149/month/technician
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Autotask Logo
Autotask
Autotask is a robust IT management platform that helps businesses manage and monitor their technology assets in a safe and encrypted environment. IT teams can track and set system policies like auto-response, email alerts, auto-resolution, and dashboard lookup with this solution.

The software's core features include remediation management, deployment management, reports, real-time alerts, integrations, patch management, and network monitoring. The solution is ideal for IT professionals serving multiple clients with extensive network infrastructure.

Summary

Autotask Logo
Autotask
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based
  • Support Options
    email, phone, chat, tweet
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Auvik is remote monitoring and management software IT teams can use to ensure their networks are running optimally. Its core function is to automate and simplify network management. The solution boosts the IT team's capacity and efficiency in addition to protecting the network from emerging risks.

Auvik's leading features include network monitoring, real-time alerts, reports, and integrations. The software offers an in-depth insight into network traffic, helping spot possible security vulnerabilities and resolve them promptly.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Deployment Management
    No
  • Network Monitoring
    Yes
  • Patch Management
    No
  • Remediation Management
    No
CONNECTWISE Logo
CONNECTWISE
CONNECTWISE Automate is an on-premise and cloud-based IT management software that helps users in asset discovery, endpoint management, and patching. The software lets users discover and manage devices, automate activities, and monitor any possible IT issues.

Its key features include real-time alerts, integrations, patch management, deployment management, network monitoring, reports, and remediation management. With this solution, users can track and manage IT assets from a unified platform. Its network administration function lets users locate and resolve faults, enhance uptime, configure services, and track server performance.

Summary

CONNECTWISE Logo
CONNECTWISE
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Offering Free Trial
  • Deployment
    Windows, Web-Based
  • Support Options
    Email, Phone, Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Continuum Logo
Continuum
Continuum RMM lets users manage and monitor endpoints remotely. Its robust Network Operations Center helps IT professionals save time via alerts and ticket automation, eliminating false positives and generating actionable tickets. This platform is available for networks, servers, desktops, and mobile devices.

Continuum's top features are network monitoring, deployment management, reports, real-time alerts, integrations, patch management, and remediation management. Its mobile version supports a unified console, dynamic end-to-end security and compliance management, rapid enrollment, and collaborative dashboards.

Summary

Continuum Logo
Continuum
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Offering Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Datto RMM is a cloud-based solution that helps users manage their clients' IT infrastructure securely and efficiently. It helps eliminate complexities, risks, and costs and comes with robust network monitoring and remote control capabilities to avert IT problems and provide the best ways of solving those that have already occurred.

Businesses can use this tool to secure their IT infrastructure from any security threats via automatic patch management. Datto's core features include remediation management, deployment management, real-time alerts, reports, network monitoring, and patch management.

Summary

  • Starting Price
    • $19/month/site
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based
  • Support Options
    Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
ITarian Patch Management is an RMM designed for managed IT service providers (MSPs) to remotely monitor networks, client endpoints, and computers. ITarian is a smart way to manage your IT assets. MSPs can install and configure software, updates, and patches and resolve issues remotely using the software.

This tool helps IT professionals streamline their operations, enhance productivity, and fully utilize their IT resources. ITarian's outstanding features include remediation management, patch management, deployment management, integrations, reports, real-time alerts, and network monitoring.

Summary

  • Starting Price
    • Free for 50 devices
    • $1.25/endpoint/month
  • Free Trial/Demo
    Offering Free Version
  • Deployment
    Web-Based
  • Support Options
    Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Kaseya VSA is a cloud-based remote monitoring and management solution that IT teams use to streamline and automate different IT services. The software's main features include patch management, remediation management, reports, real-time alerts, deployment management, integrations, and network monitoring.

It comes with robust malware and antivirus capabilities, including real-time threat alerts and a crowd-sourced automation scripts database. Kaseya VSA offers the right platform for managing your IT operations, including ticketing, resolving complaints, reporting, monitoring performance, and auditing.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based
  • Support Options
    Email, Phone
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
LogMeIn Central Logo
LogMeIn Central
LogMeIn Central is an entirely cloud-based remote monitoring and management software package that empowers IT professionals to manage and monitor their endpoint infrastructure securely. It's ideal for businesses with clients, employees, or endpoints scattered in different parts of the globe.

LogMeIn Central's core features include real-time alerts, remediation management, patch management, reports, network monitoring, reports, and integrations. The software offers IT service providers flexibility, speed, and insight needed to boost productivity, mitigate risks, and minimize IT costs.

Summary

LogMeIn Central Logo
LogMeIn Central
  • Starting Price
    • Starting at $80/month, minimum of 25 computers
    • Add Security: $47/month
    • Add Automation: $47/month
    • Add Insight: $45/month
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Phone
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
ManageEngine Desktop Central MSP Logo
ManageEngine Desktop Central MSP
ManageEngine Desktop Central is an IT management solution that helps users manage clients' servers, desktops, laptops, and mobile devices from a centralized platform. The solution is ideal for businesses of all sizes. With ManageEngine Desktop Central, you can automate, audit, secure, manage, and standardize processes across desktops, servers, and mobile devices.

Administrators can also request users' permissions to access desktops remotely and troubleshoot devices via video recording, collaboration, and file transfer functionalities. The software's main features include reports, patch management, and integrations.

Summary

ManageEngine Desktop Central MSP Logo
ManageEngine Desktop Central MSP
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Offering Demo
  • Deployment
    Windows
  • Support Options
    Email, Phone, Live Support
  • Deployment Management
    No
  • Network Monitoring
    No
  • Patch Management
    Yes
  • Remediation Management
    No
Naverisk Logo
Naverisk
Naverisk is a comprehensive remote monitoring and management solution for IT professionals and MSPs. It supports robust monitoring management, automation, alerting, patching, and scripting. Naverisk is an affordable IT management solution for IT teams and MSPs.

Its key features include integrations, reports, patch management, deployment management, real-time alerts, and network monitoring. With this software, administrators can easily manage, monitor, and maintain devices and networks from any location. Naverisk makes workflows and the tasks of support and maintenance teams simple.

Summary

Naverisk Logo
Naverisk
  • Starting Price
    • Starting at $110/month
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    Email, Phone
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Ninja RMM Logo
Ninja RMM
Ninja RMM software simplifies IT expert’s and MSPs' work via its robust time-saving features and intuitive and easy-to-use UI. The solution brings together patching, monitoring, antivirus, alerting, IT automation, and backup in a single platform.

The software's key features include reports, integrations, network monitoring, patch monitoring, real-time alerts, deployment management, and remediation management. Ninja RMM offers real-time insights into network devices, workstations, servers, desktops, and virtual machine performance.

Summary

Ninja RMM Logo
Ninja RMM
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Offering Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
NMIS Logo
Opmantek - NMIS
Opmantek - NMIS is a networking tool for businesses in different industries, including healthcare, education, and telecommunications. It helps users take full control of policy management and uptime monitoring. It's ideal for MSPs looking for a secure, multi-tenanted solution with high levels of automation.

This robust network management software offers performance, fault, and configuration management in addition to threshold alerts and performance graphs to let MSPs have absolute control over their systems. The software's core features include network monitoring, reports, real-time alerts, and integrations.

Summary

NMIS Logo
Opmantek - NMIS
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Version Available
  • Deployment
    Installed - Mac
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    email, phone, chat, ticket
  • Deployment Management
    No
  • Network Monitoring
    Yes
  • Patch Management
    No
  • Remediation Management
    No
OptiTune Logo
OptiTune
OptiTune is a cloud-based IT management solution that lets users manage multiple applications, computers, laptops, and services in your organization. The software helps IT teams handle any complex issues they encounter while executing their tasks, offering an enjoyable and fruitful experience.

OptiTune's core features are network monitoring, patch management, integrations, reports, real-time alerts, and remediation management. The software ensures users have full control of all machines, computers, and mobile devices.

Summary

OptiTune Logo
OptiTune
  • Starting Price
    • OptiTune: $3.00/month
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    email
  • Deployment Management
    No
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Paessler PRTG Network Monitor Logo
Paessler PRTG Network Monitor
PRTG Network Monitor is a cloud-based and on-premise IT management software that lets users manage and monitor network traffic, devices, and apps in their infrastructure. Its core features include network monitoring, reports, integrations, and real-time alerts.

With PRTG Network Monitor, you can monitor network quality and outages, analyze network connections, and ensure compliance with service level agreements. Its customizable dashboard displays status information and real-time network performance for all your company devices.

Summary

Paessler PRTG Network Monitor Logo
Paessler PRTG Network Monitor
  • Starting Price
    • PRTG 500: $1,750
    • PRTG 1000: $3,200
    • PRTG 2500: $6,500
    • PRTG 5000: $11,500
    • PRTG XL1: $15,500
    • PRTG Enterprise: Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    email, phone
  • Deployment Management
    No
  • Network Monitoring
    Yes
  • Patch Management
    No
  • Remediation Management
    No
Pulseway Logo
Pulseway
Pulseway is a network monitoring and IT asset management that lets IT administrators monitor and manage their business IT resources remotely. The software comes with multi-deployment architecture; thus, users can choose cloud-based or on-premise solutions.

Because the software is scalable, it's ideal for businesses of all sizes. Pulseway's core features are remediation management, integrations, reports, network monitoring, patch management, deployment management, and real-time alerts. The software helps users define scripts to automatically schedule security checks, backup, maintenance, and other IT processes.

Summary

Pulseway Logo
Pulseway
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
RG System Logo
RG System
RG System is a centric portal that offers data backup, RMM, and restore and endpoint security features to IT experts and MSPs looking to manage their IT infrastructure. The software's key features include remediation management, reports, integrations, network monitoring, patch management, deployment management, and real-time alerts.

RG System lets users monitor, back up, remote control, protect, and restore IT environments via a centralized platform. With this system, users can avert IT incidents, back up data, protect endpoints, fix issues remotely, and restore them in case of calamities.

Summary

RG System Logo
RG System
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    phone
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    Yes
Wrike Logo
RMM Central
Wrike is a cloud-based project management software that offers top-notch security via its robust servers, highly secure data center, and built-in disaster recovery capability. The software eliminates risks that come with routine backups, syncing of data and file transfer across different systems.

Wrike's main features are remediation management, patch management, deployment management, integrations, and reports. Its security features, including constant data backups, encryption, data governance, and built-in document versioning, ensure your data is secure no matter your location.

Summary

Wrike Logo
RMM Central
  • Starting Price
    • Free Version Available
    • Professional: $9.80/month/user
    • Business: $24.80/month/user
    • Enterprise: Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    chat, email, phone
  • Deployment Management
    Yes
  • Network Monitoring
    No
  • Patch Management
    Yes
  • Remediation Management
    Yes
SolarWinds N-central Logo
SolarWinds N-central
SolarWinds RMM is a tool IT pros and MSPs use to manage, protect, and maintain IT assets. It lets users access security features such as patch management, integrated backup, antivirus, and drag-and-drop automation via a single web-based dashboard.

The software's core features include deployment management, network monitoring, reports, patch management, and integrations. SolarWinds RMM is designed to scale as your business grows and enhance efficiency. It lets users encrypt sensitive documents and protect email communication, while its scripting language assists in the automation of manual tasks.

Summary

SolarWinds N-central Logo
SolarWinds N-central
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Live Support
  • Deployment Management
    Yes
  • Network Monitoring
    Yes
  • Patch Management
    Yes
  • Remediation Management
    No
Syncro is an RMM and PSA solution that supports scripting, customer management, automation, credit card payments, invoicing, email marketing, and remote access, among others. The PSA and RMM tools work harmoniously to streamline workflow and boost business growth.

Syncro is an ideal IT management solution for IT administrators, community script libraries, MSPs, PowerShell commands, event viewers, and service managers. The software's top features include deployment management, real-time alerts, integrations, remediation management, patch management, and reports.

Summary

  • Starting Price
    • PSA only:$79
    • MSP:$99
    • Advanced:$129
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Windows, Web-Based
  • Support Options
    Email, Phone
  • Deployment Management
    Yes
  • Network Monitoring
    No
  • Patch Management
    Yes
  • Remediation Management
    Yes
Wrike is a cloud-based project management software that offers top-notch security via its robust servers, highly secure data center, and built-in disaster recovery capability. The software eliminates risks that come with routine backups, syncing of data and file transfer across different systems.

Wrike's main features are remediation management, patch management, deployment management, integrations, and reports. Its security features, including constant data backups, encryption, data governance, and built-in document versioning, ensure your data is secure no matter your location.

Summary

  • Starting Price
    • Free Version Available
    • Professional: $9.80/month/user
    • Business: $24.80/month/user
    • Enterprise: Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    chat, email, phone
  • Deployment Management
    Yes
  • Network Monitoring
    No
  • Patch Management
    Yes
  • Remediation Management
    Yes

How We Chose the Best Remote Monitoring and Management Software

Remote monitoring and management (RMM) software allows IT service-providers to remotely and proactively monitor and manage clients' networks, endpoints, and computers. Such tools are available on-premise or in the cloud.

Choosing the ideal RMM software can be taxing, especially if you're unsure what you're looking for. In this guide, we've compiled a list of the 20 best remote monitoring and management software of 2021 by factoring in the most important benefits for IT service providers, including:

Remote Monitoring Features

We recommend software that comes with a variety of features for remote monitoring and management, including deployment management, patch management, and remediation management. Other crucial features include efficient support task automation, proactive monitoring, and streamlined troubleshooting. These features enhance network security and performance.

Integrations

Ideally, the software will also offer pre-built integrations for BI (business intelligence) systems and other tools often used together with remote monitoring and management software. We considered RMM software that includes seamless integration with other IT systems and tools, including professional services automation (PSA).

Reports

Detailed reports help the user assess and improve their remote monitoring and management practices. Our focus was on RMM software with robust reporting and analytic capabilities. Such reports help to identify pressing issues and solve them swiftly.