Our Top Picks

Commusoft
Commusoft
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Reports

Commusoft is an all-in-one field service software that streamlines and automates job management tasks. It features a searchable customer database and templates to create professional estimates, quotes, and invoices. You can include information from the parts database to provide a more accurate quote and send price requests to suppliers through the estimate parts portal.

Your team can access templates on desktop and mobile devices and send branded forms to customers to approve and pay online. The software can also generate multiple estimate options. Commusoft supports popular business tools, including accounting software, payment gateways, and email platforms.

Pros & Cons

Pros

  • Billing/invoicing
  • Quotes/estimates
  • Works with or without an internet connection

Cons

  • Pricing isn’t listed online
  • 24/7 live support not available

What Customers Are Saying

Users of this software adore how the app syncs automatically. Others enjoy the ease of use and the efficiency it's brought to their business. Other users say that since the software has so many features overall, it can seem pretty daunting until they get really comfortable with the system.

Summary

Commusoft
Commusoft
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Reports
FieldEdge
FieldEdge
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Billing/invoicing

FieldEdge connects every aspect of field management on one intuitive platform. Its performance dashboards provide insights on upcoming and expiring service agreements, technician productivity, and average ticket value, and it compares actual versus potential sales. Screens suggest upselling options and items that technicians can present to customers.

FieldEdge’s CRM component elevates personalized service with quick mobile access to full customer histories and notes. Complete equipment histories are also easily accessible, with links for each piece including warranty information and previous work performed. With live integration, every transaction flows directly into QuickBooks, eliminating paperwork and human errors.

Pros & Cons

Pros

  • Advanced sales tools
  • Integrated flat-rate pricing solution
  • Inventory management

Cons

  • Live support not available 24/7
  • No free trial

What Customers Are Saying

Many users love the superb support staff, saying they're easy to talk to and friendly. They also commend how easy it is to train new employees on. Other users are also stating that the company continues to add new features on a pretty regular basis with no cost increase.

Summary

FieldEdge
FieldEdge
  • Starting Price
    • $10/office User
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Billing/invoicing
Intuit Field Service Management
Intuit Field Service Management
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Billing/invoicing

Intuit QuickBooks offers invoicing software for creating, managing, and sending invoices online. It lets your team record time and resources used for diagnostics, provides professional bids, and includes parts and labor pricing details. The free plumbing invoice template enables your company to track accounts receivable, manage inventory, and collect customer payments efficiently.

QuickBooks can give you real-time notifications about payments and let you automatically send payment reminders to your customers. Progress invoicing allows you to invoice as you reach project milestones so you can get paid as you go. When generating invoices, the software calculates sales tax for you. The QuickBooks app lets you bill clients, track invoices and payments, and add billable expenses on the go.

Pros & Cons

Pros

  • Scheduling
  • Free downloadable, customizable invoice template
  • Multilingual and multi-currency options

Cons

  • Live support not available 24/7
  • No free dem

What Customers Are Saying

Most of the user feedback we found seems to be pretty mixed. On the one hand, users seemed to enjoy the QuickBooks integration and the ability to charge clients on-site. But most complained about the long installation time, the amount of training required to operate, and a lackluster GPS system within the software.

Summary

Intuit Field Service Management
Intuit Field Service Management
  • Starting Price
    • Simple Start: $450/month
    • Essentials: $690/month
    • Plus: $930/month
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Billing/invoicing
Jobber
Jobber
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Scheduling

Jobber is an estimating and dispatching platform for streamlining client records, estimates and quotes, repair scheduling and dispatching, and job management. It lets you receive work requests and schedule estimates by phone or online. You can generate quotes and estimates in the field and automate follow-up texts or emails.

Jobber makes it easy to move jobs around the drag-and-drop calendar, reassign technicians, and add job notes and attachments. A client hub lets clients request changes and approve quotes, and GPS routing lets you locate and dispatch a technician instantly. The mobile-friendly software integrates customer, invoice, and payment information with QuickBooks Online.

Pros & Cons

Pros

  • Inventory management
  • Reports
  • GPS dispatch routing

Cons

  • 24/7 live support not available
  • No free demo

What Customers Are Saying

Jobber users seem to have a tribe-like mentality when it comes to the user interface, saying it's "beautiful" and "modern." Users also love how easy the app is to use, both computer and mobile versions. They also seem to like the support staff and the increasing number of updates.

Summary

  • Starting Price
    • Core: $29/month
    • Connect: $99/month
    • Grow: $199/month
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Scheduling
Jonas Enterprise
Jonas Enterprise
  • Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Billing/invoicing

Jonas Construction Software offers paperless plumbing service management solutions that automate technician dispatching and customer service in real time. The software includes an eService customer portal that gives your customers online access to work orders and invoices. Your technicians have complete access to real-time work order information and customer histories through the Jonas eMobile app, which also lets your team capture electronic customer signatures.

This software features a configurable Dispatch Scheduler that integrates with GPS systems to locate and assign work quickly and efficiently. Its Equipment Management component tracks equipment utilization, costs, and depreciation for financial reporting. A Service Contracts module lets you create, manage, and automate service agreements, invoicing, and revenue recognition.

Pros & Cons

Pros

  • Quotes/estimates
  • Reports
  • On-premise or cloud hosting

Cons

  • High upfront cost
  • No free trial

What Customers Are Saying

Users say the software was very easy once they received training. They seem to like the one-click approach to find most things within the software. They also love that it's easy to find and review their job quotes, although some wish the report writer was a little more robust overall.

Summary

Jonas Enterprise
Jonas Enterprise
  • Starting Price
    • $30000.00 as a One-Time Payment
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Billing/invoicing
Kickserv
Kickserv
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Quotes/estimates

Kickserv’s professional plumbing services software helps you track overall business performance, including job and technician status, estimates, and sales opportunities. It accommodates complete and detailed customer records, offering at-a-glance overviews of histories and space for notes, special requests, attachments, and follow-ups. The Customer Center lets customers view job history, schedule appointments, modify and approve estimates, and manage payments.

Kickserv provides predefined and custom report templates to inform data-driven decisions. Messaging tools facilitate the centralization of all external communications. The software integrates with QuickBooks, Xero, and several other popular and custom integrations for CRM, payroll, invoicing, and communications.

Pros & Cons

Pros

  • Service history tracking
  • Integrations
  • Scheduling

Cons

  • Live support not available 24/7
  • No free demo

What Customers Are Saying

Most users seem to agree that the entire Kickserv system is easy to use, especially for the flexibility given with scheduling. They also love how you can drag and drop the levels of charges, as well as the intuitive layout. Some users, however, feel the accounting portion lacks the depth of some competing software systems.

Summary

Kickserv
Kickserv
  • Starting Price
    • Free Version Available
    • Starter: $79/month/team of 5
    • Business: $159/month/unlimited users
    • Premium: $239/month/unlimited users
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Quotes/estimates
Knowify
Knowify
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Reports

Knowify is a full-service software that gives plumbing contractors a single platform for managing projects and service work. Its cloud-based project management fully integrates with timekeeping and purchasing to support fixed-price service tickets as well as labor and material costs without extra data entry. You can quickly prepare bids and contracts, send out change orders remotely, and collect electronic signature approvals from customers.

Knowify's mobile app lets you schedule, dispatch, and exchange job notes and pictures with your team in the field. Your crew can also track its time with a GPS-verified check-in/check-out. The software syncs with QuickBooks and supports standard and AIA-style invoicing.

Pros & Cons

Pros

  • Inventory management
  • Billing/invoicing
  • Bidirectional sync with accounting software

Cons

  • Live support not available 24/7
  • No free demo

What Customers Are Saying

Customers of Knowify appreciate that the software is web-based and accessible from many different devices. They also like how easy the software is to use, especially the sub-client feature and contract customizations. And while they love its simplicity, some users wish they had even more levels of customization.

Summary

  • Starting Price
    • Essentials Plan: $54/month
    • Plus Plan: $68/month
    • Growth Plan: $149/month
    • Enterprise Plan: $264/month
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Reports
Mhelpdesk
Mhelpdesk
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Billing/invoicing

mHelpDesk, a field service automation tool for plumbing businesses, equips you to manage end-to-end activities including scheduling, invoicing, payment processing, and financial reporting. It lets you create, sync, and email professional estimates directly to customers, who can then select services and book appointments online. The software also features a built-in marketplace for buying more leads.

mHelpDesk quickly generates multiple charts, grids, and reports on equipment service history, staff productivity, and financials. It keeps your operations productive with or without an internet connection. Plans come with personalized onboarding, including data migration and form digitalization.

Pros & Cons

Pros

  • Quotes/estimates
  • Built-in leads marketplace
  • Low, transparent payment processing fees

Cons

  • Live support not available 24/7
  • No free demo

What Customers Are Saying

Users are ecstatic about the scheduling functionality of the software with geolocation features. They also love how supportive and responsive the customer service is. The overall sentiment around mHelpDesk seems rather positive, although some users we found wished there were better integration options for some more obscure third-party software.

Summary

Mhelpdesk
Mhelpdesk
  • Starting Price
    • $169.00/month
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Billing/invoicing
ServiceM8
ServiceM8
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Inventory management

ServiceM8 utilizes the latest cloud and mobile technology to enhance job management and customer service. It features pre-built job checklists that managers can review in real time. The software also displays stock levels, which are integrated with accounting software. Everyone has 24/7 access to job information and schedules with automatic booking alerts.

ServiceM8 helps you project your profit on a job while you’re quoting and see the actual amount once the work is completed. Technicians can produce PDF invoices, reports, and certificates in the field. They can also accept credit card payments on-site or let the customer view and pay the invoice through the online customer portal.

Pros & Cons

Pros

  • Service history tracking
  • Integrations
  • Quotes/estimates

Cons

  • No native app for Android devices
  • No free demo

What Customers Are Saying

Many ServiceM8 users love how professional the software appears to clients. Others are incredibly happy with the support staff and say the price of the software is "fantastic for so many features." They also seem to like how streamlined the interface is. Some users say the reporting features are a little light but that new, more robust reporting is coming soon.

Summary

ServiceM8
ServiceM8
  • Starting Price
    • Lite: $9/month
    • Starter: $29/month
    • Growing: $79/month
    • Premium: $149/month
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Inventory management
SimPro
simPro
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Quotes/estimates

simPRO is a configurable, out-of-the-box solution for plumbing contractors who want to increase efficiency and profitability. Its comprehensive job management module features facilitate scheduling, job costing, quoting, and invoicing. Project management capabilities let you see forecasts and actuals versus estimates with Gantt charts.

An overview dashboard gives you real-time updates of costs at every phase of projects. It includes pre-built assemblies, subcontractor costs, individual catalog items, and templates for accurate project estimating. The software lets you quickly create and approve claim requests and process final claims. simPRO integrates seamlessly with accounting software and supports AIA billing.

Pros & Cons

Pros

  • Integrations
  • Service history tracking
  • Streamlined claims management

Cons

  • Additional cost for BI premium reporting
  • Pricing isn't listed online
  • No free trial

What Customers Are Saying

simPRO customers love the customer support they get when dealing with technical issues or software troubleshooting. They also love the instantaneous updates across the platform. Some users said there was a definite learning curve to the software but that it was easy enough to overcome and train employees on.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Billing/Invoicing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Quotes/estimates

How We Chose the Best Plumbing Software

Plumbing software allows plumbing contractors to automate their operations, enhance their company image, and maximize profits. This type of software handles scheduling, dispatching, estimating, billing, and processing payments. It's a must-have for efficiency and more informed decision-making in the office and field. There are many plumbing software providers offering a variety of services and options; we selected the top five based on useful features, integrations, and reporting capabilities.

Plumbing Service Features

We looked for plumbing software that supports the entire service process, including appointment setting, estimating, invoicing, and tracking service history and equipment inventory. We favored tools that are cloud-based and mobile-friendly for 24/7 accessibility. Our list includes platforms that are easily configurable and provide an immersive experience.

Integrations

We recommend software with built-in integrations for other tools commonly used for running a plumbing business. The best software can merge service and sales data with accounting programs and payment portals. It can also sync with equipment and parts vendor databases for accurate job costing and pricing.

Reports

Detailed reports, graphs, and charts help users measure and improve the performance of their operations. The software listed here features robust live and historical reporting capabilities, including forecasting and comparisons. These tools include dashboards for bird’s-eye views into the key performance indicators that matter most to your business.