Our Top Picks

AdvancedEHR Logo
AdvancedEHR
AdvancedEHR offers multiple features and integrations aimed at streamlining patients' experiences. Its patient portal allows for prescription renewals, online bill payments, secure messaging, and appointment scheduling. Through AdvancedEHR, physicians can send emails and texts to targeted distribution groups, send reminders, improve engagement through segmentation, and communicate changes.

Healthcare providers can view a dashboard showing their schedule, work volume, and any critical items needing attention. AdvancedEHR eliminates the need for manual paperwork by providing digital check-in options, customizing digital intake forms, and securely uploading documents on the system.

Summary

AdvancedEHR Logo
AdvancedEHR
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    No
  • Patient Portal
    Yes
Allscripts Care Director Logo
Allscripts CareDirector
Allscripts Care Director offers outpatient care coordination through streamlined workflows. With Care Director, healthcare providers can coordinate outpatient care, segment patients according to their risk levels, and receive recommendations based on clinical intelligence, resulting in more timely interventions and improved outcomes. Providers can access a holistic care plan, communicate with care navigators, and manage information for Medicare and Medicaid patients. They can also automate patient engagement through text-based follow-ups and reminders.

Summary

Allscripts Care Director Logo
Allscripts CareDirector
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based
  • Support Options
    24/7 (Live Rep)
  • Appointment Scheduling
    No
  • Care Plan Management
    No
  • Messaging
    No
  • Patient Portal
    No
AthenaOne Logo
athenaOne
athenaOne is a patient engagement software allowing healthcare providers to increase clinical efficiency and provide excellent patient services. The software consolidates EHR, revenue cycle management, and patient engagement services on one unified platform. Patients can receive automated reminders for appointments, billing, and follow-up care. Healthcare providers can coordinate clinical workflows, process documents digitally, and securely share patient information with other care sites. Additionally, its HIPAA-compliant telehealth capabilities allow providers to schedule and offer patient care through videoconferencing.

Summary

AthenaOne Logo
athenaOne
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    No
  • Patient Portal
    Yes
CareCloud Logo
CareCloud
CareCloud offers patient engagement solutions for healthcare providers in small, large, and enterprise organizations. With CareCloud Breeze, providers can conduct patient intake digitally and have patients fill out registration forms online, eliminating the need for manual paperwork. Patients can request, reschedule, prepay for appointments, and get automated reminders for upcoming appointments. Breeze also offers multiple payment options and configurable payment plans. CareCloud's other solutions include telehealth, revenue cycle management, and EHR.

Summary

CareCloud Logo
CareCloud
  • Starting Price
    • $199/month/provider
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
Caspio HIPAA-compliant patient engagement tools include patient portals, health scorecards, patient condition reporting, and patient feedback. It offers API-integrated quality and outcome dashboards, patient engagement programs, and staff productivity programs. Patients can easily schedule and cancel appointments online and receive automated reminders for upcoming appointments. Its reporting tools help reduce data silos and offer real-time data for analysis and improved decision-making.

Summary

  • Starting Price
    • Free plan available
    • Explore: $125/month
    • Build: $250/month
    • Grow: $500/month
    • Corporate: Custom Quote
  • Free Trial/Demo
    Free Trial, Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone, Live Support
  • Appointment Scheduling
    Yes
  • Care Plan Management
    Yes
  • Messaging
    Yes
  • Patient Portal
    Yes
Doctible Logo
Doctible
Doctible is a patient engagement platform catering to medical, dental, orthopedic, and chiropractic care providers. Its communication tools allow healthcare practitioners to easily communicate with patients through text and eliminate the need for multiple phone calls. Providers can create custom messaging templates, broadcast group messages, and upload patient contacts.

Doctible is also HIPAA- and TCPA-compliant. The platform's other features include reputation management, virtual waiting rooms, online scheduling, digital intake, and automated reminders.

Summary

Doctible Logo
Doctible
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    No
DrChrono Logo
DrChrono
DrChrono helps healthcare providers connect and engage with their patients. Providers can send secure messages to patients, who can set up appointments and pay bills online. Providers can also set automated reminders to reduce no-show rates and improve revenue, and patients can fill out and sign digital intake forms, eliminating the need for manual paperwork.

Additionally, DrChrono offers resources and educational materials that encourage patients to take an active interest in their health and recovery.

Summary

DrChrono Logo
DrChrono
  • Starting Price
    • $30/month for the 1st provider
    • then $10/month/provider for other providers
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
Health Cloud Logo
Health Cloud
A Salesforce product, Health Cloud is a customer relationship management (CRM) and patient engagement system offering doctor-patient relationship and record management tools.

The software provides a comprehensive overview of the patient's journey and their interactions within the organization. Providers can capture patients' health data, including conditions, medications, and personal information, on Health Cloud's HIPAA-compliant platform.

The software integrates with other EMR systems, and providers can create customized reports and dashboards for improved decision-making.

Summary

Health Cloud Logo
Health Cloud
  • Starting Price
    • Enterprise: $300/month/user
    • Unlimited: $450/month/user
  • Free Trial/Demo
    Free Trial, Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone, Live Support
  • Appointment Scheduling
    Yes
  • Care Plan Management
    Yes
  • Messaging
    Yes
  • Patient Portal
    Yes
Kareo's integrated patient communication features help healthcare providers stay connected with their patients through secure messaging, automated reminders, targeted messaging, digital intake, recare reminders, and online booking.

Kareo also integrates patient engagement with its billing workflows, enabling healthcare providers to track revenue and analyze data. Its analytics tools offer a comprehensive view of revenue, referrals, and future appointments and include an ROI calculator.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based, iPhone / iPad
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
Luma Health Logo
Luma Health  
Luma Health's patient engagement solutions are designed for community health, primary care, and specialty clinics. Its patient engagement features include automated text messaging and automatic matching with available appointments, giving patients control over their scheduling.

Luma Health helps reduce no-show rates and phone call volume with AI reminders that process and log patient interactions in your organization's EHR in real-time. Patients can also complete and sign digital intake forms for a more secure check-in process.

Summary

Luma Health Logo
Luma Health  
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    Yes
  • Messaging
    Yes
  • Patient Portal
    No
Mend offers secure and integrated telehealth and patient engagement solutions. Healthcare providers can virtually connect with their patients and offer consultation services from any device. Its PredictiveIQ functionality accurately predicts no-shows and cancellations before they happen.

The tool eliminates the need for manual phone calls by sending automated text reminders for upcoming appointments and cancellations. Mend integrates with all the major EHRs and those that support HL7, API, and SFTP.

Summary

  • Starting Price
    • Mend NOW Telehealth: $49/month/provider
    • Mend PRO Telehealth: Custom Quote
  • Free Trial/Demo
    7-Day Free Trial
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
Modernizing Medicine Logo
Modernizing Medicine
Modernizing Medicine is a cloud-based EHR and patient engagement software that works for multiple medical specialties. Its patient engagement features include telehealth and videoconferencing, a self-serve patient portal, automated reminders, self-scheduling, and surveys.

Its analytics tools provide a comprehensive overview of administrative, financial, and provider analytics. Modernizing Medicine also breaks down analytics and data according to specialty, including dermatology, ophthalmology, and orthopedics.

Summary

Modernizing Medicine Logo
Modernizing Medicine
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
NexHealth Logo
NexHealth
NexHealth is an integrated patient engagement software that helps healthcare providers acquire and retain patients and digitize the patient experience. The platform's RESTful API helps developers integrate NexHealth with multiple EHR and dental systems, allowing them to build and deploy products faster.

Patients can use the tool to book appointments and pay online. The software also helps make the check-in process easier by having patients fill out digital intake forms, eliminating the need for manual paperwork. Additionally, NexHealth sends out automated reminders to patients, reducing no-show rates.

Summary

NexHealth Logo
NexHealth
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
NextGen Enterprise Logo
NextGen Enterprise
NextGen Enterprise offers a suite of patient management, care coordination, and EHR solutions. It supports patient engagement and offers a patient portal, online scheduling, virtual visits, personalized outreach, and secure messaging. The tool sends automated text messages and emails to remind patients of upcoming appointments and account balances.

Healthcare providers can use the analytics feature to segment patients based on their risk and conduct outreach efforts to promote better health outcomes.

Summary

NextGen Enterprise Logo
NextGen Enterprise
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Phone, Live Support
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    No
  • Patient Portal
    Yes
Phreesia Logo
Phreesia
Phreesia is a comprehensive engagement platform that supports patients at every step of their healthcare journey. Patients can self-schedule appointments, fill out digital intake forms, and pay bills online.

Phreesia seamlessly integrates with other EHR/EMR tools, including Allscripts, Cerner, eClinicalWorks, Meditech, Modernizing Medicine, and many others. The solution also offers a range of analytical reports for improved decision-making.

Its customized clinical support workflows help providers collect patients' self-reported medical and social histories. It also sends patient satisfaction surveys, allowing providers to collect feedback in real-time.

Summary

Phreesia Logo
Phreesia
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    No
  • Patient Portal
    No
Practice Fusion Logo
Practice Fusion
Practice Fusion is a SaaS-based EHR and patient management software. Patients can access the software on any device to book appointments, complete digital intake forms, and pay online.

It provides customizable templates to match a practice's workflow and can support multiple specialties, including cardiology, physical therapy, internal medicine, and others.

Healthcare providers can access a live feed of a patient's medical history and lab test records and a library of shared charts for physicians. Practice Fusion's other modules include e-prescribing, scheduling, and billing.

Summary

Practice Fusion Logo
Practice Fusion
  • Starting Price
    • Starting at $149/month/provider
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
RXNT offers a suite of cloud-based healthcare management tools and services. Its patient engagement module lets patients book their own appointments, pay online, refill their own prescriptions, and send secure messages to their healthcare providers.

The tool sends out automated reminders to patients about payments and upcoming appointments. Its patient portal includes extensive health information and resources from Medline. With this information, patients can access medical information, research prescriptions and diagnoses, and learn about general health and wellness.

Summary

  • Starting Price
    • Full Suite: $150/month
    • PM Solution: $65/month
    • EHR Solution: $85/month
    • eRx Solution: $650/year
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
Solutionreach Logo
Solutionreach
Designed for independent practices and multi-location healthcare practices, Solutionreach aims to eliminate manual, repetitive tasks and improve patient relationships.

Patients can easily book appointments and receive automated text reminders about upcoming appointments. Solutionreach also offers telehealth conferencing, allowing patients to communicate their concerns to their healthcare providers using any device.

After a visit, providers can collect patient feedback through surveys to ensure satisfaction.

Summary

Solutionreach Logo
Solutionreach
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    No
Updox, now a part of EverCommerce, is a telemedicine and patient engagement solution that allows healthcare providers to streamline clinical operations and improve patient relationships. The software lets patients easily book appointments online, pay, and complete and sign preregistration and intake forms.

Patients can communicate with physicians via secure messaging, and the tool sends automated reminders for upcoming appointments, effectively reducing no-show rates.

Updox's API features allow organizations to integrate the tool with other EHR/EMR systems.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email
  • Appointment Scheduling
    Yes
  • Care Plan Management
    No
  • Messaging
    Yes
  • Patient Portal
    Yes
WELL helps deliver multi-lingual, conversational messaging through each patient's preferred channel for a seamless patient experience. Healthcare providers can communicate with their patients via a secure platform, and patients have the opportunity to voice their concerns every step of the way. The tool integrates its communications with existing clinical and administrative systems to drive the adoption of patient portals, payment options, and more.

WELL also integrates with commonly used solutions, including Meditech, Allscripts, Epic, Cerner, and eClinicalWorks, among others.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Phone
  • Appointment Scheduling
    Yes
  • Care Plan Management
    Yes
  • Messaging
    Yes
  • Patient Portal
    Yes

How We Chose the Best Patient Engagement Platforms

As the healthcare sector and its unique needs have evolved over time, so has healthcare technology. There are tools available that cater to all kinds of healthcare providers and medical specialties, including pediatrics, surgery, neurology, emergency medicine, radiology, and others. Patient engagement software allows for better communication between healthcare providers and their patients, aiming for improved health outcomes.

To help you choose a tool that fulfills your needs, we evaluated patient engagement software based on three key criteria: features, integrations, and reports. 

Features

It's important to choose an option that meets your requirements so you don't have to purchase more than one tool. Patient engagement software should include commonly used features, such as a patient portal, appointment scheduling, and care plan management. Other helpful features include appointment reminders, cancellations, digital patient intake, reviewing lab results, secure messaging, and patient surveys.

Integrations

The software should also include pre-built integrations for electronic health record (EHR) and electronic medical record (EMR) systems and other tools often used with patient engagement software. Popular EMR and EHR tools include Cerner, Allscripts, PARIS, Epic, eClinicalWorks, and others. 

Reports

Detailed reports help healthcare providers measure and improve the performance of their patient engagement practices. Examples of reports include patient feedback and analytics, billing cycle tracking, and MIPS scores.