Our Top Picks

Atlassian-Confluence Logo
Atlassian Confluence
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Integrations
Atlassian Confluence is an easy-to-use knowledge management software with all information organized within two areas: Pages and Spaces. Pages represent the documents users create, edit, and share, while Spaces represent pages for individuals, teams, and projects. Atlassian offers several best-practice templates, ranging from email drip campaigns to incident communication and more. An advanced search and decision tree, full text search with labels, and an intuitive page hierarchy make Atlassian Confluence a great knowledge base for cross-department communications and collaboration. Atlassian is a flexible workspace with real-time editing, commenting, permissions, and notification features. A powerful Jira integration helps users connect projects directly to development.

Pros & Cons

Pros

  • Free demo
  • Free version for up to 10 users
  • Self-service portal

Cons

  • Pricing for Enterprise isn’t listed online

What Customers Are Saying

The fact that documentation and sharing are easy makes Confluence appealing to users. Customers rave about the pre-built templates, and the ability to integrate popular third-party software means users save a lot of time. With Confluence, it's easy to collect a lot of information, so it's a go-to resource for many organizations.

Summary

Atlassian-Confluence Logo
Atlassian Confluence
  • Starting Price
    • Free Version Available for up to 10 users
    • Standard: $5/month/user
    • Premium: $10/user/month
    • Enterprise: Custom quote
  • Free Trial/Demo
    7-Day Free Trial
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Full Text Search
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Integrations
Document360 Logo
Document360
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, phone during business hours
  • Reports
Document360 is a knowledge management software for content producers. It provides a self-service library for content that offers more editorial and organizational control than a content management system (CMS). Document360 comes with an extensive set of unique features to fulfill this objective, including multiple role permissions, internal tagging, article life cycle, version history, and automatic backup and restore, as well as automatic source control to avoid accidental overwriting of content. Document360 also offers reports and analytics so users can better understand where knowledge base traffic comes from. AI machine translation, or third-party support for human translation, helps companies build a multilingual support base. Document360 comes with several key software integrations, including Intercom and Slack.

Pros & Cons

Pros

  • Free demo
  • Self-service portal
  • Smart file management

Cons

  • No mobile deployment option
  • No free version

What Customers Are Saying

For Document360 users, it's all about decluttering and making it easy for staff to get the training they need. It's straightforward and connects with a lot of the tools people use, making it a comfortable solution for businesses of all sizes. The list of authoring options endears Document360 to many users.

Summary

Document360 Logo
Document360
  • Starting Price
    • Startup - $59/month/project
    • Business - $179/month/project
    • Enterprise - $359/month/project
    • Enterprise Plus: Custom quote
  • Free Trial/Demo
    14-Day Free Trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Full Text Search
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: Online, phone during business hours
  • Reports
Knowledgebase Logo
ProProfs Knowledge Base
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online
  • Integrations
ProProfs Knowledge Base software aims to improve customer support and employee training with useful cataloging and collaboration tools. The platform is easy to use and includes several helpful organizational features, such as drag-and-drop capability, revision history tracking, a Google-like search bar, table of contents, and more. Reports help improve content, and a repository of built-in templates, ranging from employee handbooks to user guides, helps companies get their knowledge base started. Users can also create and store their own templates. The solution also comes equipped with several useful software integrations, such as Jira, Salesforce, Google Analytics, and more. Knowledgebase is multilingual and supports over 90 languages.

Pros & Cons

Pros

  • Free demo
  • 90+ languages supported
  • Discussion boards

Cons

  • Pricing per page as opposed to per user
  • No mobile deployment option

What Customers Are Saying

ProProfs Knowledge Base software aims to improve customer support and employee training with useful cataloging and collaboration tools. The platform is easy to use and includes several helpful organizational features, such as drag-and-drop capability, revision history tracking, a Google-like search bar, table of contents, and more. Reports help improve content, and a repository of built-in templates, ranging from employee handbooks to user guides, helps companies get their knowledge base started. Users can also create and store their own templates. The solution also comes equipped with several useful software integrations, such as Jira, Salesforce, Google Analytics, and more. Knowledgebase is multilingual and supports over 90 languages.

Summary

Knowledgebase Logo
ProProfs Knowledge Base
  • Starting Price
    • Free Version Available
    • Essentials: $0.40/month/page
    • Premium: $0.70/month/page
    • Knowledge Base + Help Desk: $4/month
  • Free Trial/Demo
    15-Day Free Trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Online
  • Full Text Search
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online
  • Integrations
Zendesk Logo
Zendesk
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online, phone during business hours
  • Reports
Zendesk offers a knowledge management system designed for both support agents and customers. It includes a number of features, including audience permissions, a rich text editor, Answer Bot, a sophisticated tagging system, access to deleted content in archives, and a unique publishing workflow tool called Knowledge Capture, to help improve the storage and collaboration of valuable organizational content. Further insight is provided with Zendesk’s built-in reports, which let users identify knowledge gaps and highlight what customers are looking for and whether they’re finding it. With Zendesk knowledge management software, users can localize the customer experience further by translating articles into over 40 languages.

Pros & Cons

Pros

  • Full text search function
  • Self-service customer portal
  • Decision tree

Cons

  • Free version only available with Zendesk Support
  • No free demo

What Customers Are Saying

"Great" and "easy to use" are a couple of terms used in the many 4- and 5-star reviews of Zendesk. Because it's so user-friendly, users can quickly roll it out on their own. The clean dashboard makes it simple for agents to navigate, and the macros mean certain tasks eat up less of the user's time.

Summary

  • Starting Price
    • Platform:
    • Lite: $0
    • Professional: $19/month/agent
    • Enterprise: $59/month/agent
    • Custom: Custom quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Full Text Search
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service: 24/7 (live rep), online, phone during business hours
  • Reports
Zoho-Connect Logo
Zoho Connect
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Integrations
Zoho Connect knowledge management software is divided into five categories of knowledge storage and collaboration: Groups, Feeds, Forums, Channels, and Town Hall. These spaces allow teams to communicate and collaborate freely with features like file organization, customizable workflows, notifications, decision boards, and built-in templates, as well as chat capabilities with @mentions, likes, and comments. Zoho Connect offers a unique instant chat communication tool for locating broader subjects. The platform integrates with all Zoho apps as well as several other useful solutions, such as Asana, Google Drive, and Zapier. A free version with limited features is available for up to 25 users.

Pros & Cons

Pros

  • Free demo
  • Full text search capability

Cons

  • Free version comes with limited features

What Customers Are Saying

Zoho Connect is such a comprehensive tool that users are impressed with how robust it is. It's got project management, collaboration, and document storage all in one place, creating an extensive ecosystem that users appreciate. Zoho Connect is the kind of software that seems to easily deliver on the value it promises.

Summary

Zoho-Connect Logo
Zoho Connect
  • Starting Price
    • Upto 25 Users: $25
    • 26-100 Users: $1
    • 100+ Users: Custom quote
    • Special Price for Educational Institutions and Non Profit Organizations: Custom quote
  • Free Trial/Demo
    Free Trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Full Text Search
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Integrations

How We Chose the Best Knowledge Management Software 

There are various knowledge management software solutions available, each touting multiple features and services. To make it easier to choose the right solution for your needs, we evaluated companies based on knowledge management features, the variety of integrations, and the ability to create detailed reports. 

Features 

We recommend software that offers a variety of features for knowledge management, including full text search, discussion boards, and a self-service portal.

Integrations

Ideally, the software will have pre-built integrations with platforms like Jira, Trello, Salesforce, and other applications commonly used with knowledge management software.

Reports

Detailed reports help companies bridge knowledge gaps and assess and improve their knowledge management practices, so we included software offering reporting capabilities.