ADManager Plus provides active directory management and reporting. Admins can create user files and move users and objects in bulk, making it easier. Resetting and unlocking users as well as modifying terminal server home folders can be done all at once. With ADManager Plus, admins can easily streamline workflows and generate reports on users and groups from a centralized dashboard.
There's a 30-day free trial plus a free plan for 100 domain objects. Paid plans start at $595.
Pros & Cons
Pros
- Relatively easy to set up and use
- The responses of the support team are prompt and helpful
- Has powerful reporting feature
Cons
- The standard version is unsuitable for larger organizations
- Poor integration with Microsoft Teams and Office 365
What Customers Are Saying
Customers generally find ADManager Plus easy to use, thanks to the automation and templates. They say that once the software has been deployed, creating and managing users is relatively straightforward. Users also mention that they haven't experienced any problems implementing the software's built-in database. Others indicate that the platform's multiple pre-built reports and similar features facilitate easy navigation of various user management elements.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
No
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Atera is an all-in-one solution for managed services professionals (MSPs). From any device, admins have complete visibility and can remotely manage and monitor client networks, increasing the value of their offerings. The software has an intuitive ticketing system to help MSPs and IT service providers track client issues.
With its powerful reporting and analytics, professionals can measure and monitor assets and the overall health of clients' networks. Atera connects with several customer relationship management (CRM) and software tools, including QuickBooks.
Pros & Cons
Pros
- Features are easily accessible thanks to the highly intuitive user interface
- Favorable pricing plans
- Frequently adds new features
Cons
- Need better mobile device management
- Limited integrations
What Customers Are Saying
The reviews that Atera receives from its customers are generally positive. They praise it for having all the features an IT manager needs, including a complete RMM, free remote access, and built-in PSA. Other customers have commented that compared to many of its competitors, Atera's pricing plans are reasonable, making the ideal solution for IT departments or teams of various sizes. Some users have mentioned that this solution helped them save vast sums of money because it charged them based on the number of technicians who use the platform instead of the number of agents the customer deployed.
Summary
-
Starting Price
- Pro: $79/month/user
- Growth: $119/month/user
- Power: $149/month/user
-
Free Trial/Demo
30-Day Free Trial
-
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Auvik is a cloud-based IT network management solution that's focused on task automation. It offers real-time network updates, providing a more complete picture. Backup and recovery are automated, and it's easy to respond to any network issues. Teams see who, what, and where when it comes to pinpointing any devices they want to investigate.
Auvik integrates with many business and IT service management solutions, including Freshdesk and ServiceNow. After a free trial, paid plans start at $20 per month.
Pros & Cons
Pros
- Allows remote access to networking devices that don't have native cloud management features
- Provides a comprehensive overview of networks
- Good integration
Cons
- Relatively underdeveloped MIBs
- Limited scalability
What Customers Are Saying
Auvik customers are happy with its custom alerts and integration with PSAs, such as Autotask. They also note that this solution offers dynamic network maps that provide good layer 1 to layer 3 visibility. Customers do, however, see room for improvement with regard to the software's MIBs. In addition, other customers mentioned that they found Auvik useful for troubleshooting connection issues and outages because the platform gives them a detailed overview of the network.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
No
CENTREL Solutions saves IT professionals time by automating network management tasks. With the XIA configuration module, you can automatically generate network documents for audit and compliance.
Support staff can provision user accounts with XIA automation, while XIA Links is an easy-to-use remote desktop icon manager that automatically organizes shortcuts and controls user and group access. After a 30-day free trial, pricing starts at £500 + VAT.
Pros & Cons
Pros
- Highly responsive customer support
- Customizable reports
- Excellent documentation
Cons
- Requires relatively extensive training
What Customers Are Saying
According to CENTREL Solutions customers, the software has excellent customer support that answers questions promptly and generally provides valuable solutions. Other users praised the quality of the solution's reports, which they say are highly adaptable. Many customers also state that this platform has saved their IT admins many hours by automatically generating high-quality documentation.
Summary
-
Starting Price
-
Free Trial/Demo
30-Day Free Trial
Free Demo
-
Deployment
Installed - Windows
Web-Based, Cloud, SaaS
-
Support Options
Business Hours
-
Alerts/Notifications
No
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
No
ConnectWise Automate is a remote management and monitoring software that provides out-of-the-box scripts for fast, efficient automation. Its asset discovery feature automatically tracks network devices as a way to head off potential cyberattacks. Downtime is kept to a minimum with client endpoint management, and patch management ensures all necessary devices get the required updates. Workflow automation reduces costs, while remote monitoring cleans up bottlenecks and performance issues.
The ConnectWise marketplace has certified third-party connectors for a variety of tasks, including business efficiency and security. There's a seven-day free trial.
Pros & Cons
Pros
- Activity monitoring
- Client management
- Data management
Cons
- No accounting integration
- No CRM
What Customers Are Saying
Many ConnectWise customers say this software has empowered their telemarketers by making their operations less complex. Some of the tasks these customers say ConnectWise has improved include activity monitoring, client management, and data management. By automating these and other tasks, the software freed up the telemarketers to focus on their conversation with the customer.
Summary
-
Starting Price
-
Free Trial/Demo
Free Trial
-
Deployment
Installed - Windows
Web-Based, Cloud, SaaS
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Device42 gives administrators insight into their hybrid IT environment. The solution also provides visibility into legacy infrastructures, such as mainframe or midrange, hypervisors, and a vast array of storage providers.
In addition to its discovery capabilities, Device42 gives users the ability to map applications across data centers and cloud, providing a single source of truth into their entire IT ecosystem. It provides the “you are here” pin on the map to digital transformation.
Pros & Cons
Pros
- Easy to use
- Good customer support
- Extensive feature set
Cons
- Autodiscovery can be difficult to implement
- Limited physical connectivity information
What Customers Are Saying
Reviews of Device42 are positive for the most part. Users say they're impressed by the platform's customer support, which helps with installation and OS discovery issues, among other things. They note that the platform's knowledge base is informative, eliminating the need to always speak to a customer service representative. Many users also found Device42 easy to set up and well integrated. On the downside, some customers have complained that the autodiscovery can be overzealous and may pick up unnecessary information.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Electric is a modern, scalable IT management software solution. Its mobile device management tracks device health and automated patch, policy, and upgrade rollouts. Network infrastructure audits and assessments help with troubleshooting, and the system provides performance improvement recommendations so everything remains secure and functional.
When it comes to onboarding and offboarding, admins can easily manage credentials. Electric integrates with over 50 commonly used applications.
Pros & Cons
Pros
- Ease of accessibility
- Prompt and helpful customer support
- Relatively easy to use
Cons
- Often requires additional support beyond the support provided by technicians
- Requires relatively extensive training
What Customers Are Saying
Electric's customers say this remote IT support solution continually improves. Others reported that the software has eased workloads related to handling network problems, tech issues, and employee requests. As a result, they say they can focus more on their core responsibilities. In addition, many of them are pleased that they can effectively track all connected devices and issues using the platform's Turbine portal.
Summary
-
Starting Price
-
Free Trial/Demo
Free Demo
-
Deployment
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
No
Freshservice IT management software bridges IT and business operations for increased efficiency. It has a self-service portal for users to create tickets, while support teams can automate common resolution paths to drive higher efficiency.
SLA management includes automated escalation and alerts for violations, and with a simple chat UI, team collaboration becomes easier and more streamlined. Its app marketplace includes connections for common and popular software, such as Salesforce and Slack.
After a 21-day free trial, prices start at $29 per agent per month.
Pros & Cons
Pros
- Customized ticketing system and customer portal
- Integrates with many other business software solutions
- Effective asset tracking
Cons
- Software assets are registered again when a new version is released
- No project management
What Customers Are Saying
Many users indicate they're happy with the way Freshservice allows them to set different access control rights for technicians and customers. They're also pleased with the integration of chat into the platform. According to these customers, the chat integration has significantly improved their communications, allowing them to resolve issues soon after they arise.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
ISL Light Remote Desktop provides remote IT technical support by way of an invite and a unique session code. Technicians can access unattended machines with a remote agent secure funnel created by MS RDP or SSH without the need for a VPN or remote firewall changes. Access points can be branded for a more consistent customer experience, and techs can add notes at the end of the session for later use.
After a 15-day free trial, prices start at $145 per 500 minutes a year.
Pros & Cons
Pros
- High refresh rate on screen-sharing
- Clients can easily chat with technicians
- Compatible with several devices and device platforms
Cons
- Limited security on EXE creation as it saves passwords in plain text
- Requires more responsive design
What Customers Are Saying
The biggest advantages this solution offers, according to customers, are speed, an intuitive user interface, and compatibility with the major desktop and mobile operating systems. Customers were impressed with how quickly their technicians learned to use the software, with some claiming that they deployed the solution within a day of training.
Summary
-
Starting Price
- Pay per Use: $145/year/500 minutes
- Cloud: $469/year/license
- Self Hosted: $990/lifetime/license
-
Free Trial/Demo
15-Day Free Trial
-
Deployment
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
No
-
Inventory Management
No
-
Remote Access/Control
Yes
-
Self-service Portal
No
Lansweeper is an IT asset management solution that helps organizations build a centralized asset inventory. The IT Inventory module uses virtual machine inventory to find all assets, and with automated warranty checks, support can set up automated maintenance alerts. The IT Discovery asset radar tool identifies assets as they join the company's network, eliminating problems caused by rogue devices. Analytics provides over 400 customizable reports to check network and licensing compliance.
Lansweeper is free for up to 100 assets, and paid plans start at 1€ per asset per year.
Pros & Cons
Pros
- Effective at taking inventory of all devices
- Generates comprehensive reports
- Good help desk functionality
Cons
- Some elements of the user interface seem dated
What Customers Are Saying
Users have written in their reviews that Lansweeper provides them with in-depth monitoring of various devices in their network. For instance, it scans the entire network for devices that use local credentials or have an SNMP trap. Customers have also mentioned that the solution offers good reporting, allowing them to check RAM in groups and identify areas that require an upgrade.
Summary
-
Starting Price
- Free Version Available
- Enterprise: €1/year/asset
-
Free Trial/Demo
Free Trial
-
Deployment
Installed - Windows
-
Support Options
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Miradore Management Suite
Miradore Management Suite is an IT asset management solution that provides reliable and accurate information about your IT assets. You can install and manage software remotely on thousands of devices, ensuring they stay up to date and secure. Patches for more than 110 vendors and over 1,400 software products are automated, and analytics provides a full view of asset health and attributes.
Miradore Management Suite costs $3 per device per month.
Pros & Cons
Pros
- Allows for easy device management online
- Enrolling devices onto the platform is straightforward
- Rich in features
Cons
- Some features are not available on the Android version's free plan
What Customers Are Saying
Customers are generally happy with this software, saying the free version offers many of the basic features needed for effective IT management, even though some features were absent from the Android version's free plan. Users found it easy to set up and use. Others commented that the customer support was generally good but sometimes took a bit longer to respond.
Summary
Miradore Management Suite
-
Starting Price
- Management Suite:
- $3/month/device
- More Than 1,000 Devices:
- Custom Quote
-
Free Trial/Demo
14-Day Free Trial
Free Demo
-
Deployment
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
-
Support Options
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
NAGIOS provides centralized monitoring of your IT network infrastructure. With log server integration, admins can see the entire ecosystem, and user authentication is a simple process. Custom server metrics let you see which assets produce the most alerts. With advanced user management, team collaboration is more efficient, and because you have complete control of system settings, it's easier to optimize bandwidth utilization.
NAGIOS has a flat price of $2,495 per license.
Pros & Cons
Pros
- Effective network monitoring
- Generates comprehensive reports
- Has a free plan
Cons
- Dated user interface
- Limited compatibility
What Customers Are Saying
Customers have stated that NAGIOS is their IT management software of choice because of its extensibility and flexibility. Many of them laud its straightforward, agentless model as the best in its class. Even though some users complain about its lack of a visually pleasing user interface, they're satisfied with its ability to manage an unlimited number of targets.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
NetSupport Manager is a remote access solution that facilitates cooperation and support. It has fully integrated remote deployment for easy updates and patches. Communications are secured, and with multi-gateway redundancy, there's no single point of failure. Support teams can filter their gateway lists by a few simple parameters, including by name. NetSupport Manager can work as either a stand-alone solution or within an existing system.
Pros & Cons
Pros
- Highly flexible
- Has numerous features
- Ability to visualize the network in real time
Cons
- Relatively difficult to deploy
- Limited reach for external networks
What Customers Are Saying
One of the most highlighted benefits of this solution is its ability to provide secure remote access and control of an organization's critical IT system regardless of location. Furthermore, many customers are pleased that even the help desk staff in their companies can access their work PCs remotely. NetSupport Manager is also widely known for its flexibility.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
No
NinjaRMM is a remote IT management software that helps your organization identify issues and gain insight into your IT assets. With its patent-pending agent, admins can monitor processes, disk usage, and event logs along with other key information. On-demand, behind-the-scenes automation means changes run only when necessary and in full compliance with the company's policy. Reports are simple and provide vital feedback on inventory, alert compliance, and other aspects of network health.
NinjaRMM integrates with different families of software, including remote access tools and professional services.
Pros & Cons
Pros
- Easy to set up
- Robust integration
- Clear and comprehensive documentation
Cons
- The ticketing system needs improvement
What Customers Are Saying
This IT management solution is easy for most users to set up. Many also mention that it's easy to customize to match their organization's specific needs. They say they found the templates and scripts relatively straightforward. In addition, many state that the solution's numerous integrations have been helpful and the documentation is precise, accurate, and easy to understand.
Summary
-
Starting Price
-
Free Trial/Demo
14-Day Free Trial
-
Deployment
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
Yes
Opsgenie is all about ensuring the right people never miss a critical alert. Admins can customize group alerts and actions, providing the necessary information to teams. Because everything is tracked, reporting and analytics become more insightful, especially when assessing operational efficiency or team productivity. Opsgenie provides contingency planning so teams can plan ahead for potential disruptions and integrates with several applications, including Data Dog and Jira.
The basic plan is free for up to five users, while more advanced plans cost $9 per user per month.
Pros & Cons
Pros
- Easy to use
- Feature-rich
- Excellent messaging
Cons
- Lack notification rules for events
- Buggy alerts
What Customers Are Saying
To many customers, Opsgenie is a must-have. Besides commenting about its ease of use, the people who use this software have written in their reviews that it's highly reliable in delivering messages, has an excellent user interface, and is packed with valuable features. However, some say they'd like the solution to include notification rules for events. Overall, though, the reviews are positive.
Summary
-
Starting Price
- Free Version Available
- Essentials: $9/month/user
- Standard: $19/month/user
- Enterprise: $29/month/user
-
Free Trial/Demo
14-Day Free Trial
Free Demo
-
Deployment
Web-Based, Cloud, SaaS
iPhone / iPad
Android
-
Support Options
24/7 (Live Rep)
Business Hours
Online
-
Alerts/Notifications
Yes
-
Inventory Management
No
-
Remote Access/Control
No
-
Self-service Portal
No
PagerDuty is an IT platform designed to have fewer outages and less downtime. Teams are prepared to handle major incidents in real-time.
With machine learning, incident triage and recommendations are more intelligent, while analytics helps you understand how issues affect all layers within the network's ecosystem.
PagerDuty integrates with more than 310 platforms, including Zendesk and Zoom. There's a free plan available for up to five users, and paid plans start at $23 per user per month.
Pros & Cons
Pros
- Easy to use
- Robust integration
- Good customer support
Cons
- Limited reporting functionality
- Relatively pricey
What Customers Are Saying
Several customers have indicated in reviews that implementing PagerDuty has generally been a straightforward process with no issues. Many say it takes them only a few minutes to create escalation policies, on-call schedules, and new teams. Additionally, other users have lauded the solution's integration with Slack, which streamlines incident notifications. Other examples of reliable integrations include Jira, webhooks, and CloudWatch.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
No
-
Remote Access/Control
No
-
Self-service Portal
Yes
Solarwinds IT management software provides simple, valuable coverage. With automated capacity forecasting and alerting, it's easy to monitor networks for performance and fault. Admins can monitor different environments and achieve performance visibility across tailored applications. Its Asset Management module makes it easy to discover and map hardware and software. There are customizable traffic and flow reports, and log data normalization makes it easier to spot security events.
Pros & Cons
Pros
- Seamless integration between asset and service management
- Customizable ticketing functionality
- Great value for money
Cons
- Some bugs in reporting functionality
- Limited automation of ticketing tasks
What Customers Are Saying
SolarWinds is a straightforward, easy-to-use remote IT management solution, according to its customers. They say the platform facilitates a natural progression from tickets to problems to changes. These users also indicated that they're satisfied with the audit trail the software provides. Furthermore, customers frequently write that the software's API allows for easy integration and automation of many tasks.
Summary
-
Starting Price
-
Free Trial/Demo
Free Trial and Free Demo
-
Deployment
Web-Based, Cloud, SaaS
-
Support Options
24/7 (Live Rep)
Online
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
No
-
Self-service Portal
Yes
Solarwinds Mail Assure provides comprehensive email security and protection. Its proprietary filtering technology gathers data and finds real-time patterns to protect users. By processing over two million demands, it provides inbound and outbound protection against bad links and other advanced threats. Encrypted email archiving reduces the risk of permanent data loss from server outages.
Solarwinds Mail Assure offers a 30-day free trial.
Pros & Cons
Pros
- Highly customizable
- Easy implementation
- Effective anti-spam and antivirus capabilities
Cons
- The user interface is relatively difficult to navigate
What Customers Are Saying
Customers had many positive things to say about Mail Assure's spam filtering capabilities. Many also highlighted the ease with which they could configure the solution to meet the unique needs of their organization. Some users said they were initially hesitant to get it because of its cost but later found it provides impressive value for its price.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
No
-
Self-service Portal
Yes
Splashtop is an affordable, secure remote access software. Users can drag and drop files between computers, and admins can see which user account is currently logged in. They can record remote access sessions and set alerts for Windows events as well as schedule updates and installations. BitDefender and Datto are just a couple of the available Splashtop integration partners.
Prices start at $5 per month when billed annually.
Pros & Cons
Pros
- Reasonable pricing plans
- Works consistently and reliably
- Easy to download and set up
Cons
- Drag-and-drop file transfer a little buggy
- Limited customizability of email notifications
What Customers Are Saying
Splashtop customers frequently indicate in their comments about the software that it's better than most other remote IT management solutions they've previously used. Among the things they like about it is its file transfer functionality, which streamlines IT operations superbly despite its few occasional bugs. Other customers have commended the fluidity with which they can switch from various monitors on the network to perform remote IT management tasks.
Summary
-
Alerts/Notifications
Yes
-
Inventory Management
Yes
-
Remote Access/Control
Yes
-
Self-service Portal
No
Trusted by Google and Siemens, Wrike IT management allows organizations to handle and prioritize projects. Admins can automate repetitive tasks for improved focus and productivity, while developers can use templates and Kanban boards for better sprint planning. Pre-built templates enable more effective project planning, and with built-in time tracking, timesheets are more accurate.
Wrike has a free plan for up to five users, and paid plans start at $98 per user per month.
Pros & Cons
Pros
- Quick and easy to set up
- Excellent collaboration features
- Robust integration
What Customers Are Saying
A common observation that customers make about Wrike's remote IT management solution is that it's easy to set up and use. Many say they like the interactive videos the software provides to help customers learn how to get the most out of it. In addition, several customers like that the software has robust project management features that streamline collaboration in IT departments or teams.
Summary
-
Starting Price
- Free Version Available $0
- Professional: $9.80/month/user
- Business: $24.80/month/user
- Enterprise: Custom Quote
-
Free Trial/Demo
14-Day Free Trial
Free Demo
-
Deployment
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
-
Support Options
24/7 (Live Rep)
Online
-
Alerts/Notifications
Yes
-
Inventory Management
No
-
Remote Access/Control
No
-
Self-service Portal
No
