How We Chose the Best Issue Tracking Software
For companies that receive issue requests and support requests, having good software can make a big difference. Issue tracking software can be used to properly track issues as they come in and can help professionals prioritize which issues to work on.
There are many issue tracking software options out there, so it can be difficult to know which software to choose. We’re here to help. We evaluated each company on this software list based on the most important features to help businesses choose the right software for their needs.
Issue Tracking Features
We recommend issue tracking software that includes features such as ticket management, task management, and assignment management tools. We evaluated software options that include business management features.
This type of software should also include pre-built integrations for CRM systems and other tools that are often used together with issue tracking software. We looked at software that offers pre-built integrations.
It’s also recommended that issue tracking software include reporting tools. Detailed reports help the user assess and improve their issue tracking practices. We evaluated issue tracking software options that include reporting capabilities.