Our Top Picks

Apricot is case management software designed to help nonprofit agencies analyze and manage outcomes. It provides a platform for easy management of volunteers, clients, staff, finances, and event scheduling.

Apricot features an efficient system for data collection, document management, and automated real-time reporting, allowing you to focus more on service delivery. The software comes with built-in task scheduling and time tracking tools for simplified performance management of staff and volunteers.

Pros & Cons

Pros

  • Create customized forms and reports based on various needs
  • User-friendly and easy to implement
  • Visually appealing

Cons

  • Additional fees required for some training options
  • Some difficulty adjusting or correcting input errors

What Customers Are Saying

Customization, ease-of-use, and flexibility are among the top factors customers like about Apricot software. Many are also pleased they can make direct adjustments to forms and reports without contacting the company first and like the feature that prompts users to enter required data points before moving to the next screen.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
AWARDS human services software provides solutions in case management, treatment planning, client tracking, and information management. The software helps staff and volunteers achieve efficient data entry, thereby streamlining the workflow.

AWARDS comes with a scheduling and time tracking feature to enhance staff productivity. Whether your organization deals with substance abuse, people living with disabilities, mental health, or any other social service, the software connects all the specialists involved in your services like labs, pharmacies, and support groups, among others.

Pros & Cons

Pros

  • Completely HIPAA compliant
  • Report builder allows customized reports
  • Customer service and online help desk provide ample support

Cons

  • No app for mobile devices
  • Some features, such as the calendar, can be difficult to use

What Customers Are Saying

Customers love how easy AWARDS software is to navigate and how simple it is to implement. They also note that the company's responsiveness helps minimize downtime, correct errors, and make necessary updates. Additionally, many customers mention its cost-effectiveness compared to similar human service software options.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
CareDirector Logo
CareDirector
CareDirector is web-based software that provides integrated management solutions to health and social services providers. The software enables agencies to create and manage better tracking, billing, and information systems for efficient case management.

CareDirector also comes with a platform where you can schedule activities with clients as well as maintain constant communication with care recipients. The system generates regular reports through which you can monitor information and the progress made by specific clients.

Pros & Cons

Pros

  • Ability to customize software to meet customers' unique needs
  • HIPAA compliance
  • Offers EHR, billing, and communication capabilities in one platform

Cons

  • Customers have experienced some glitches within the software
  • Need to run daily reports to check for errors

What Customers Are Saying

Many customers choose CareDirector due to its complete customization capabilities. Users can not only develop customized forms and reports but also customize screen and input prompts themselves. Customers also like that CareDirector merges EHR, client communications, and financials into one easy-to-use platform.

Summary

CareDirector Logo
CareDirector
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours
  • Case Management
    Yes
  • Document Management
    No
  • Time Tracking
    No
  • Training Management
    No
CareLogic Logo
CareLogic
CareLogic is a web-based electronic health records (EHR) system specially designed for mental health and human services providers. The software assists organizations in automating functions such as scheduling, communications, case management, and data management.

Through live dashboards and reporting, the system provides insight into the performance of your team and client progress, helping users make high-level decisions. The software is iOS supported and can therefore be used by ground teams on mobile devices.

Pros & Cons

Pros

  • Uniquely tailored for mental health services
  • Easy to navigate with proper training
  • Secure storage for sensitive client information

Cons

  • Overnight updates can cause downtimes of up to three hours
  • Must contact support to make many adjustments within the software

What Customers Are Saying

Customers love the ability to track client information, such as goal outcomes, service plans, and billing, in one easy-to-navigate platform. Users particularly like how easy it is to move between files within each client's records. Additionally, the ability to enter all daily activities from one screen helps caseworkers save time.

Summary

CareLogic Logo
CareLogic
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    No
  • Training Management
    Yes
Casebook Logo
Casebook
Casebook is management software that helps human services providers and welfare associations carry out data management, inspections, and other operations from a single platform. The software comes with different modules customized for adoption and foster care, abuse victims' services, family services, and children's welfare.

Through this platform, agencies can realize growth and improved service delivery as a result of automated data management, case management, employee time tracking, scheduling, and operations management.

Pros & Cons

Pros

  • Consistent customer and technical support provided
  • Initial training helps speed up implementation
  • Ability to customize platform to meet customer needs

Cons

  • Limited report capabilities
  • Some integration issues, such as inability to link with inventory system

What Customers Are Saying

Customers can't say enough about the level of customer service and technical support they receive, both during the initial implementation phase and ongoing. Users are also pleased with how easy Casebook is to use and how much time caseworkers save during the day, which gives them more time to advocate for clients.

Summary

Casebook Logo
Casebook
  • Starting Price
    • Prime: $29/month/user
    • Premium: $49/month/user
    • Pro: $69/month/user
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    No
CaseWorthy Logo
CaseWorthy
CaseWorthy software features a digital data gathering system that collects all client data from different sources within its reach and uses it to generate cases and insights. The software efficiently provides automation for scheduling, data management, and time tracking.

CaseWorthy also features real-time reporting complete with charts and graphs to enable you to perform analytics and derive actionable insight. The system is web-based and supports integration with communication systems (email and SMS) and data entry tools, among other tools.

Pros & Cons

Pros

  • Customer support team responds quickly
  • Customization of forms, reports, and in-platform screens
  • Ability to manage multiple service options in one platform

Cons

  • No written guidebook
  • Data entry can be cumbersome on some screens

What Customers Are Saying

Customers overwhelmingly rank customization and fast customer support as the top benefits of CaseWorthy. While some users complain that inputting data can be tedious, this is primarily due to the level of client details CaseWorthy can track. Many customers with multiple service offerings are pleased with how they can merge this data into one platform.

Summary

CaseWorthy Logo
CaseWorthy
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
Daffodil HRMS Logo
Daffodil HRMS
Daffodil HRMS is human resource management software that offers module customization to fit the specific demands of your organization. It provides a platform for all management functions, from recruitment, onboarding, and workforce management to performance evaluation and payroll.

Organizations can leverage this system to achieve efficient service delivery through digitized data entry, document management, and case management. The system also supports deployment on the web and iOS-supported devices to ensure you get reports and general insights from anywhere.

Pros & Cons

Pros

  • Cloud-based software allows on-the-go data entry and reporting
  • Fully customizable to ensure customers only pay for the service they need
  • Integration with current system available

Cons

  • Some customization options require customers to hire a dedicated developer through Daffodil

What Customers Are Saying

We were unable to find any reviews for Daffodil HRMS software at this time.

Summary

Daffodil HRMS Logo
Daffodil HRMS
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    No
  • Training Management
    No
ExtendedReach Logo
ExtendedReach
ExtendedReach is web-based case management software for agencies dealing with community development, mental health, and residential treatment, among other services. It assists organizations in digitizing workflows, scheduling, and data management, thereby enhancing operational efficiency.

Features such as its scheduling function allows caseworkers to plan for appointments and set reminders. The system also collects and sorts client data to come up with viable case files, with reporting capabilities and time tracking modules to assist in tracking staff performance.

Pros & Cons

Pros

  • Scalability
  • User-friendly interface simplifies the data entry process
  • Responsive customer service and efficient online help desk

Cons

  • Frequent updates sometimes change special features
  • Only available in English

What Customers Are Saying

Since ExtendedReach is tailored to meet the demands of those working in children and family services, customers like its functionality and how easy it is to enter client data. Many customers selected ExtendedReach due to its easy-to-navigate interface, custom reports, and the ability to correct errors without requiring help from the support team.

Summary

ExtendedReach Logo
ExtendedReach
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
INSZoom software provides case management solutions to agencies offering immigration services. The software assists firms in automating processes for more efficient service delivery. It automatically compiles client data into a case file that's used in filing for immigration.

Users can easily carry out functions such as scheduling, data entry, training management, and billing on the same platform. INSZoom supports multiple integrations to facilitate efficiency and features 24-hour online customer support to assist you every step of the way.

Pros & Cons

Pros

  • Date calculating feature assists with deadlines and scheduling
  • Customizable
  • Easy-to-use software interface

Cons

  • Some customers have experienced glitches when using Mac laptops
  • Some support services require an additional fee

What Customers Are Saying

INSZoom's ability to track and instantly adjust dates, including court hearings, appointments, and deadlines, is beneficial for many customers, especially those in the immigration field. Customers are also pleased with the change report that lists recent changes made to all client information in one convenient report.

Summary

  • Starting Price
    • Zoom Standard: $50/month/user
    • Zoom Professional: $100/month/user
    • Zoom Enterprise: Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
This software is designed to help organizations digitize operations and avoid the limitations of paper-based operations. iplanit provides a digital platform for scheduling, data management, case management, and time tracking, among other functions.

Operators can conduct communications, retrieve case files, or deliver specific services just by clicking a button on the live dashboard. The system also comes with a connect interface that allows it to link with other existing systems to facilitate data sharing and productivity.

Pros & Cons

Pros

  • Very affordable compared to similar software options
  • Reports can be customized to meet customers' needs
  • Quickstart process makes implementation quick and easy

Cons

  • Some valuable models, such as needs assessment and MARs, aren't part of the base software

What Customers Are Saying

We could not find any reviews for iplanit available online at this time.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    No
LiveImpact Logo
LiveImpact
Liveimpact is cloud-based software that revolutionizes how management and operations are carried out in organizations. The software provides a dashboard where volunteers can drop in documents, register with your organization, and sign up for any open activities easily through a tablet, smartphone, or computer.

With constant communication, time tracking, and custom reports, you'll be able to evaluate performance and gain insight to help run your organization effortlessly.

Pros & Cons

Pros

  • Responsive support services from start to finish
  • Autoresponder email function provides instant engagement with donor
  • Limited access function allows donors to enter information directly into software

Cons

  • Software can be slightly overwhelming due to so many options available

What Customers Are Saying

Ease-of-use, flexibility, and custom forms and reports are just some of the benefits customers like about LiveImpact. Several customers are pleased with how the software integrates with their current website and allows them to better manage online fundraisers. The ability to send out both emails and SMS text messages is an added perk, they say.

Summary

LiveImpact Logo
LiveImpact
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    No
mCase provides welfare organizations with an integrated solution for case management, data management, scheduling, and time tracking. Staff members can extend services to clients in the office and while in the field through either mobile devices or a web-based platform.

The time spent on data entry, retrieval, and building case files is reduced considerably, leaving your staff to focus more on other services. The software also features live dashboards and robust reporting to assist in management.

Pros & Cons

Pros

  • 24/7 live customer support available
  • Accessible through web-based and mobile platforms as well as off-line
  • Custom assessment tool allows clients to adjust forms to meet their unique needs

Cons

  • Does not include billing or invoicing capabilities

What Customers Are Saying

We were unable to find any online reviews for mCase, at this time.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
MyEvolv Logo
myEvolve
myEvolve is an EHR platform that provides financial, operational, and clinical support to organizations. It's ONC certified and assists agencies dealing with children and family welfare, autism services, disability cases, and behavioral health.

The software provides a platform where organizations are connected to specialists like hospitals and therapists to track individual clients' treatment progress. Additionally, features such as automated workflows and data management assist organizations in creating a larger impact on their communities.

Pros & Cons

Pros

  • ONC-certified ERH software
  • Easy-to-use software interface
  • Detailed access control feature allows administrators to control who has access to what data

Cons

  • Implementation can be time-consuming
  • Connecting with the right support staff can be tricky at times

What Customers Are Saying

The ability to merge clinical, operational, and financial data into one easy-to-use platform is one reason customers choose myEvolve software. They also like that the administrator has complete control to determine who has access to each type of file maintained within the platform. Customized forms and reports also help customers maintain compliance.

Summary

MyEvolv Logo
myEvolve
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Case Management
    Yes
  • Document Management
    No
  • Time Tracking
    No
  • Training Management
    No
NetSuite Logo
NetSuite
NetSuite is cloud-based software designed to help nonprofit organizations achieve operational efficiency through automation. The software comes with different modules, each customized to meet the demands of different organizations, whether philanthropic, human services, faith-based, or educational.

Functions like resource management, data management, case management, and operation planning are digitized, easing the burden on the management team. Additional features include dynamic reporting and an interactive dashboard through which to monitor performance.

Pros & Cons

Pros

  • Dozens of modules available for various human services fields
  • Easy-to-navigate software interface
  • Ability to correct errors and adjustments without support

Cons

  • Complexity of software can make customization difficult
  • May need to work with integration subcontractor to fully customize software

What Customers Are Saying

Having the ability to manage many facets of business management, such as HR, CRM, financials, inventory, and project management, in one convenient platform is a major NetSuite benefit. While some customers find it overwhelming, many are pleased with the ability to fully customize the NetSuite platform to meet their unique needs.

Summary

NetSuite Logo
NetSuite
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
Noble Child Logo
Noble Child
Noble Child provides data and information management solutions to agencies specializing in children's welfare. It assists organizations in realizing efficiency and high outcomes through digital data entry, automated analytics, scheduling, document management, and automated time tracking.

The software comes with live dashboards and real-time reporting to ensure constant compliance as well as keep tabs on the organization's progress. It's accessible from any device and also comes with a 24/7 live rep to assist in any software concerns.

Pros & Cons

Pros

  • Forms and reports can be customized and automated to improve compliance
  • Software is easy to use and implement
  • Large number of additional features available to improve efficiencies

Cons

  • Administrator training can be time-consuming
  • Frequent updates can change how some features work

What Customers Are Saying

Customers are pleased with how Noble Child integrates with Salesforce and how easy it is for caseworkers to use out in the field. The ability to customize onscreen forms and set up automated tasks and deadlines helps them improve compliance rates across the board. Additionally, the ability to autogenerate mandatory reports keeps everyone up to date, they say.

Summary

Noble Child Logo
Noble Child
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
Notehouse Logo
Notehouse
Notehouse is simple yet essential software designed for taking notes. Staff members in your organization who interact with clients are able to capture important data digitally on the clients receiving services.

The software features a narrative section where teams share information and management can see notes from each team. It also comes with a data management feature where data is sorted and compiled to come up with case files.

Pros & Cons

Pros

  • Very affordable compared to similar software platforms
  • Easy implementation and interface navigation
  • 24/7 live support and online help desk

Cons

  • No time tracking features for caseworkers
  • Limited access control features

What Customers Are Saying

Customers love the simplicity of Notehouse and that its support team is available 24/7. Several current customers also raved about the efficiency of the voice-to-text feature. While customization within the platform is limited, most customers agree Notehouse offers all the solutions they need to manage their client database.

Summary

Notehouse Logo
Notehouse
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    24/7 (Live Rep), Business Hours, Online
  • Case Management
    Yes
  • Document Management
    No
  • Time Tracking
    No
  • Training Management
    Yes
Social Solutions Logo
Social Solutions
Social Solutions, formerly Athena Software, helps organizations dealing with social services increase accountability and efficiency and achieve a stable communication platform with clients and among staff. The software features automated workflows and time tracking capabilities to encourage staff performance and ensure compliance.

The main purpose of the system is to serve as a centralized database where valuable client data is saved to assist in case management. With custom reports and live dashboards, you can analyze client data and gain insight into the organization's performance.

Pros & Cons

Pros

  • Mobile app allows for greater remote collaboration between team members
  • SOC2 Type II and HIPAA-compliant data security
  • Interface is easy to implement and use

Cons

  • Additional fee for some advanced training options

What Customers Are Saying

We were unable to find any reviews for Social Solutions at this time.

Summary

Social Solutions Logo
Social Solutions
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    Yes
Sparkrock Logo
Sparkrock
Sparkrock is SaaS-based software that assists organizations in staff management, finance management, scheduling, and improvement training management. The software acts as a central database that connects to different data sources to cut down time spent on multiple data entries.

Additionally, Sparkrock provides a secure Microsoft-based platform where operations are automated and workflow moves online, thereby improving efficiency. The system readily integrates with existing tools to facilitate communications and operational credibility.

Pros & Cons

Pros

  • Fully integrates with all Microsoft products
  • Interface is easy to use at all levels
  • Customers have the flexibility to use portions of software that best meet their needs

Cons

  • Implementation can be quite time-consuming
  • Some aspects of software can only be customized with support assistance

What Customers Are Saying

The ability to merge staff management and financial operations into one platform is one of the most important benefits for customers of Sparkrock. Many customers like that they can use only the portions of the software that meet their needs without reducing the platform's effectiveness. While staff training was necessary, once implemented, most staff members found the software easy to use.

Summary

Sparkrock Logo
Sparkrock
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Business Hours, Online
  • Case Management
    No
  • Document Management
    No
  • Time Tracking
    Yes
  • Training Management
    Yes
TheraNest Logo
TheraNest
TheraNest is web-based software that offers electronic medical records services to organizations engaging in matters of mental health and therapists in general. The software provides a complete practice management package involving client portal, patient appointment and schedules, treatment plans, progress notes, and discharge notes.

Other features include automating functions such as information management, scheduling, and time tracking to enhance service delivery. The system supports multiple integrations to facilitate communications over voice, text, or email.

Pros & Cons

Pros

  • Mobile-friendly for remote access
  • Easy-to-use interface can be customized to meet customers' needs
  • Integrates well with most billing software options

Cons

  • Integration with Google Calendar can be difficult
  • Admin must connect with each individual to correct errors

What Customers Are Saying

Customers of TheraNest love having the ability to separate clinical notes from general notes, as well as being able to schedule appointments with their mobile devices. They also like how easy the platform is to use. The ability to link billing and invoicing with this software helps keep the front and back offices in sync, they say.

Summary

TheraNest Logo
TheraNest
  • Starting Price
    • Up to 30 active clients: $39/month
    • Up to 40 active clients: $50/month
    • Up to 50 active clients: $60/month
    • Up to 80 active clients: $91/month
    • More than 100 active clients: Custom Quote
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    Yes
  • Training Management
    No
YouthCenter Logo
YouthCenter
YouthCenter is web-based case management software designed for youth detention programs. It provides a platform where every staff member, whether therapist, case manager, or probation officer, is able to document all interactions with the juveniles under their care.

Features such as case notes, interaction records, and system-generated reports are used to evaluate the impact and progress made by kids in the system. The software is easy to use and comes with 24-hour online technical support.

Pros & Cons

Pros

  • 24/7 live technical and online chat support
  • In-person, remote, and webinar training available, as well as a written guidebook
  • Free trial period available for eligible customers

Cons

  • No mobile feature available

What Customers Are Saying

We were unable to find any reviews for YouthCenter at this time.

Summary

YouthCenter Logo
YouthCenter
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based
  • Support Options
    Business Hours, Online
  • Case Management
    Yes
  • Document Management
    Yes
  • Time Tracking
    No
  • Training Management
    No

How We Chose The Best Human Services Apps

Nonprofit organizations play a critical role in delivering social services in our communities. To facilitate smooth service delivery, these agencies require stable systems to facilitate the management of staff, resources, records, and service recipients.

Human services management software is one of many ample solutions that can aid an organization in achieving accountability, productivity, and operational efficiency. We analyzed 20 of the best human services software for this article based on three key criteria: features, customer support, and reports.

Features

Essential features that human services software should offer include case management, training management, and time tracking. Case management is important for the maintenance of clients' files, intake forms, program roster management, and evaluation of the client's progress. 

Training management assists organizations in carrying out successful training and civic education campaigns. This allows organizations to track the progress of training and manage trainees, as well as scheduling sessions with ease. 

Lastly, with time tracking, organizations can comfortably manage and reward their staff's performance genuinely.

Customer Support

Ideally, the software provider should offer 24-hour live customer support. This is aimed at helping organizations iron out any technical issues they may encounter while using the software and ensure operations are not brought to a halt as a result of a system glitch. Issues can be easily and quickly sorted out if customer support is reachable at all times.

Reporting

The software should be able to provide actionable insight through real-time reporting to facilitate decision-making. These reports also need to be conclusive and informative based on the data fed to the system. The ability to generate reports helps organizations analyze performance and deduce ways of improving it.