ProProfs Knowledge Base is customizable software to suit your industry-specific needs. HR team can use it to streamline their operations by centralizing all HR documents at one platform. HR documentation software lets you build a robust HR document that can be accessed easily from any device. Tracking employee data and navigating through documents is extremely easy when all your content is securely stored at a single location.
It aims to improve employee training with useful cataloging and collaboration tools. The platform is easy to use and includes several helpful organizational features, such as drag-and-drop capability, revision history tracking, a Google-like search bar, a table of contents, and more. Reports help improve the content, and a repository of built-in templates, ranging from employee handbooks to user guides, helps companies get their knowledge base started.
Pros & Cons
ProProfs Knowledge Base software aims to improve customer support and employee training with useful cataloging and collaboration tools. The platform is easy to use and includes several helpful organizational features, such as drag-and-drop capability, revision history tracking, a Google-like search bar, table of contents, and more. Reports help improve content, and a repository of built-in templates, ranging from employee handbooks to user guides, helps companies get their knowledge base started. Users can also create and store their own templates. The solution also comes equipped with several useful software integrations, such as Jira, Salesforce, Google Analytics, and more. Knowledgebase is multilingual and supports over 90 languages.
Pros
- Easy document editor
- Highly searchable
- Centralize documents
Cons
- Pricing per page as opposed to per user
- No mobile deployment option
What Customers Are Saying
Customers are in awe of the all-in-one package that ProProfs has to offer. One of them mentioned, “For knowledge-sharing and documenting within our smallish (30+) team, this fits the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking, etc. Avoid all that hassle by choosing ProProfs.”
Summary
- Starting Price
- Free Version Available
- Essentials: $0.40/month/page
- Premium: $0.70/month/page
- Knowledge Base + Help Desk: $4/month
- Free Trial/Demo
Yes
- Employee Database
Yes
- Payroll
No
- Performance Management
Yes
- Applicant Tracking
Yes
Features- Provide multi-device support
- Ensure document security
- MS Word-like online editor